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Mystic Springs Chalets & Hot Pools

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Rooms
23 Dec24 Dec
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1 room, 2 adults, 0 children
Standard Room
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About
Location
Cleanliness
Service
Value
Property amenities
Pool
Free Parking
Pets Allowed ( Dog / Pet Friendly )
Free High Speed Internet (WiFi)
Hot Tub
Laundry Service
Non-Smoking Hotel
Children Activities (Kid / Family Friendly)
Spa
Meeting Rooms
Tennis Court
Business Centre with Internet Access
Fitness Centre with Gym / Workout Room
Concierge
Banquet Room
Self-Serve Laundry
Heated pool
Outdoor pool
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Room features
Kitchenette
Suites
Non-Smoking Rooms
Family Rooms
Refrigerator in room
Air Conditioning
Microwave
Good to know
HOTEL STYLE
Value
Family
HOTEL CLASS
Reviews & more
406Reviews
209Photos
4Q+A
64Room tips
Traveller rating
  • 195
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  • 48
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Show reviews that mention
The room was nice, but needs a little TLC. Dishes were dirty, some glasses were cracked, had to throw one away. could use some new dishes and pots and pans. Was expensive for what it offered. Had a chalet in Banff for half the price, the experience was much better. I also rent a
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Review collected in partnership with this hotel
Response from WaymarkerHospitality, General Manager at Mystic Springs Chalets & Hot Pools
Responded 1 week ago
Dear NorthStar, Thanks for your comments. Mystic is a great property. I am not sure if you rented with Waymarker but I am thankful for you staying at mystic. I will check the units we manage to ensure none of the things you out lined are an issue. thanks for staying in Canmore.
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We often stay in condo hotels in Canmore and since our usual one was booked, we decided to give Mystic Springs a try. We were very disappointed. We stayed in a two-storey two-bedroom unit as a family. The decor was tired, the bedsheets had holes in them (but were clean) and the b
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Review collected in partnership with this hotel
Response from Waymarker, Owner at Mystic Springs Chalets & Hot Pools
Responded 4 weeks ago
Sabrina, What can I say this is not the level of service our guests usually enjoy. I will follow up with housekeeping and maintenance to see what happened here. please do not hesitate to contact me the next time you are coming to town so I can make your arrangements personally. My email is barb.scott@waymarker.ca
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Great as always! Had a fantastic weekend, will go back anytime. Easy to book, view of the mountains, short walk into town, pool, hot-tub, laundry etc. Should have looked at the make of the mattresses, they were so comfortable.
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Review collected in partnership with this hotel
Response from Waymarker, Owner at Mystic Springs Chalets & Hot Pools
Responded 4 weeks ago
Thank you for returning! We really appreciate our guests that keep coming back. Mystic is the ideal girls getaway with two double beds in the second bedroom! Thank you for your business and I hope it is not long before you come again!
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It could be better, all the conditions are there but they need to improve the kitchen utensils, the TV's and the space on the rooms.It is a very nice set up but I wish they kept it better. The pool and the whirlpool are very nice.
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Review collected in partnership with this hotel
Response from Waymarker, Owner at Mystic Springs Chalets & Hot Pools
Responded 4 weeks ago
Thanks for the review. Mystic is a great property and I am sorry that you felt it was not up to standard? I would like to better understand what was not kept well. My email is barb.scott@waymarker.ca
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Room was comfortable but needed some upgrades. It was 'old' and 'tired'. Tiles were broken, paint was showing wear and the shower didn't want to turn off properly. Beautiful setting in Canmore and very convenient to our destination.
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Review collected in partnership with this hotel
Response from Waymarker, Owner at Mystic Springs Chalets & Hot Pools
Responded 4 weeks ago
Abigailgirl, Thank you for taking the time to write a review. I am concerned to see that your suite has some unresolved maintenance issues. I am sending my team to the property this week to do our annual Preventative maintenance and repaint the suites and make any repairs needed to return the suites to a like new status.
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Album Categories
All photosTravellerRoom & SuitePool & BeachDining Family and Play Areas
Professional photo exclusively commissioned by TripAdvisorMystic Springs Chalets & Hot Pools
The Two Bedroom Chalet at the Mystic Springs Chalets & Hot Pools
Professional photo exclusively commissioned by TripAdvisorMystic Springs Chalets & Hot Pools
The Two Bedroom Chalet at the Mystic Springs Chalets & Hot Pools
Professional photo exclusively commissioned by TripAdvisorMystic Springs Chalets & Hot Pools
The Two Bedroom Chalet at the Mystic Springs Chalets & Hot Pools
Photo provided by managementMystic Springs Chalets & Hot Pools
Master Bedroom
Professional photo exclusively commissioned by TripAdvisorMystic Springs Chalets & Hot Pools
The Two Bedroom Chalet at the Mystic Springs Chalets & Hot Pools
Previous
HI, we are booked in for Christmas 2015. Can you help me out with restaurants that will be open Christmas day for breakfast? We have a check out at 11:00 and would like to have a nice Christmas breakfast out as we won't have time to cook that morning. TIA!
Will the pool be open the beginning of December?
Hello, I was wondering if the hot tub is open in January. Also do you have an indoor pool as well as an out door?
Good Morning! Yes, our hot tub will be open in January, and our outdoor pool is the only one we have, it is heated however and is lovely to enjoy in the Winter.
0 votes
im confused from lookingat different booking sites..... it seems very decieving.... some chalets are new and gorgeous.... and some are rundown and look terrible....have these once been old and upgraded???? i have a very large family and we would need 4 to 5 seperate chalets..... and would love to know ASAP as i sure dont want my family to stay in the run down ones but would not hesitate to book if they are the newly renovated pictures i have seen.... they look lovely!!!!!! Thank s if someone could reply to me ASAP so I can procceed...thx soooo much.... Tayne27
"Check the dishes before you eat!"
"Don't stay in Unit 105!"
"Maybe redecorate with lighter colours, bit dim during the day."
"Plan flexibly as you may not get access at 5.00pm as stated."
"There was plenty of room for a group of 6 adults."
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PRICE RANGE
US$ 138 - US$ 530 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mystic springs chalets & hot pools hotel canmoremystic springs chalets and hot poolsmystic springs canmore
LOCATION
CanadaAlbertaCanadian RockiesKananaskis CountryCanmore
NUMBER OF ROOMS
44
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