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Quality Resort Chateau Canmore

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Quality Resort Chateau Canmore
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337 Reviews from our TripAdvisor Community

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There are newer reviews for Quality Resort Chateau Canmore
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Showing 311: English reviews
Edmonton, Canada
Reviewed 16 September 2015

The first thing I noticed was the overflowing garbage can at the entrance to the hotel lobby. When we arrived in the room the evidence of the previous occupant in the bathroom was clear. There was toothpaste and spit all over the taps and my first order of business was to clean them. I've never seen that before in 30+...

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Helpful?
Thank RVismylife
dauphin
Reviewed 15 September 2015

Tell you what, if you want all the amenities of a high class hotel, try the Fairmont Hotel in Lake Louise, they do everything but blow on your food to cool it before it goes into your mouth ! For 800 to 1200 bucks a night they should. But if you want affordable accomodation with good beds, lots of hot...

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Helpful?
Thank rgray107
gmcn620, Manager at Quality Resort Chateau Canmore, responded to this review

Good afternoon, We want to thank you for your review and truly appreciate & value your feedback! I will share your comments with our housekeeping team who I believe will be happy that they were recognized by your comments. Safe travels & if you are ever travelling through Canmore, AB again please contact myself for your accommodation needs! Thanks, Mike...

Calgary, Canada
Reviewed 15 September 2015

The front desk folks were wonderful but they could only work with what they had available. The extra blankets we needed for the sofa bed were stained and full of holes. The regular beds and blankets were fine.

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Helpful?
Thank Vance_Neudorf
gmcn620, Manager at Quality Resort Chateau Canmore, responded to this review

Good day, I want to sincerely apologize for your experience you inccurred during your recent stay in Canmore, AB. Thank you for taking the time to write a review which is extremely important to receive feedback from our guests in helping us for the our future guests' stay. I have shared your feedback with our management team and will be...

Didsbury, Canada
Reviewed 15 September 2015

Had 2 different stays, both for 4 nights each. The first time was on the 4th floor in one of the rooms with a loft. These rooms are incredibly spacious and quite nice. The second time was also on the fourth floor as well, but not in a loft room. The second room was ok, had a seperate living area....

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Thank Bruce_Ma
Dublin, Ireland
Reviewed 12 September 2015 via mobile

Ok so it was the long weekend , off we went to the Quality Resort Chateau  . Drove into the carpark which is tight, but whatever. Went in to check in and was met by a guy who looked like he had no sleep in days. Mumbled some words and gave me the room card. Up to the room we...

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3Thank Lar C
gmcn620, Manager at Quality Resort Chateau Canmore, responded to this review

Good day, I want to sincerely apologize for the very negative experience you occurred during your recent stay in Canmore, AB. Thank you for taking the time to write a review which is extremely important to receive feedback from our guests in helping us for the our future guests' stay. If you are ever travelling through Canmore again, please contact...

bandung
Reviewed 12 September 2015 via mobile

Paid $119/nite for 2 queen beds and a sofa bed fits 6 persons which was pretty cheap in Banff area. Hotel was ok. Pretty clean. Parking distance between spots is very narrow. Guest reception was very helpful.

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Thank ruthndul
gmcn620, Manager at Quality Resort Chateau Canmore, responded to this review

Good day, I want to sincerely apologize for your experience you inccurred during your recent stay in Canmore, AB. Thank you for taking the time to write a review which is extremely important to receive feedback from our guests in helping us for the our future guests' stay. I have shared your feedback with our housekeeping team and personally adjusted...

Sherwood Park, Canada
Reviewed 11 September 2015

There is nothing overly special about this hotel. The rooms are nice. Housekeeping was hit and miss - there was nothing special about the service and it was slightly lacking. There were wrappers on the floor when we checked in and we didn't move them while we were there. Neither did housekeeping. The pool was a bit cool but clean...

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Helpful?
Thank Dana B
gmcn620, General Manager at Quality Resort Chateau Canmore, responded to this review

Thank you for taking the time to writing a review of your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for...

Lindsay, Canada
Reviewed 10 September 2015

This hotel requires work to bring it up the the rates charged especially when there is no breakfast included . When we arrived to check in we had to wait for 10 minutes until smoke break was over & the same for check out in the morning .We had to remove the screen in our room in order to close...

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Helpful?
Thank Garth M
gmcn620, Manager at Quality Resort Chateau Canmore, responded to this review

Thank you for taking the time to writing a review of your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for...

Gallatin, Tennessee
Reviewed 10 September 2015 via mobile

Our room was very nice and roomy. Over all a nice facility. I might stay again if I had a good deal. On the other hand, the wifi did not work in our room, there was no TV remote in our room, there was no toilet paper in our room and then those darn trains. I feel better now.

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Thank OldOldBob
North Myrtle Beach, South Carolina
Reviewed 3 September 2015

Physical facilities are very nice. Large Rooms, nice guest laundry, good location, etc. However, the staff consistently failed to deliver quality service. It began when we called about possibly checking in before the 4:00PM time. The weekend desk guy was not interested in helping us as he stated the staff has been working so hard all summer, was not sure...

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Helpful?
Thank kengo250
gmcn620, Manager at Quality Resort Chateau Canmore, responded to this review

Good day, I want to sincerely apologize for your experience you inccurred during your recent stay in Canmore, AB. Thank you for taking the time to write a review which is extremely important to receive feedback from our guests in helping us for the our future guests' stay. I have shared your feedback with our management team & housekeeping supervisor...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Quality Resort Chateau Canmore is an all suite property features 93 units, offering spectacular views of the Canadian Rocky Mountains. This full service hotel includes a family restaurant, sports lounge, and full fitness centre. You can enjoy a refreshing dip in the pool or soothe aching muscles in the outdoor hot tub or sauna. ... more   less 

Additional Information about Quality Resort Chateau Canmore

Address: 1718 Bow Valley Trail, Canmore, Alberta T1W 2X3, Canada
Region: Canada > Alberta > Canadian Rockies > Kananaskis Country > Canmore
Price Range: ₹ 4,574 - ₹ 12,436 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Quality Resort Chateau Canmore 3*
Number of rooms: 93
Reservation Options:
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Also Known As:
Quality Resort Chateau Canmore Hotel Canmore
Quality Inn Canmore
Quality Hotel Chateau Canmore
Quality Resort Chateau Canmore Alberta
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Questions & Answers

Here's what travellers have asked, with answers from Quality Resort Chateau Canmore staff and other travellers.
2 questions
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Questions? Get answers from Quality Resort Chateau Canmore staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The rail line runs next to the rear car park of the hotel. North side rooms might be quieter, ask staff.”
 of 5 bubbles , 9 Jan 2017 | Read review
“I would check my reservation and special requests prior to arriving at the hotel”
 of 5 bubbles Brock1812, 26 Dec 2016 | Read review
“Facing front to avoid train noise”
 of 5 bubbles skygrl1, 29 Sep 2016 | Read review
“4th floor with a loft bedroom,facing the mountains.”
 of 5 bubbles webbfoot, 26 Sep 2016 | Read review
“for sure choose the mountain view.”
 of 5 bubbles genya007, 11 Sep 2016 | Read review
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