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Grande Rockies Resort

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318 Reviews from our TripAdvisor Community

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Showing 312: English reviews
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Stafford, United Kingdom
Reviewed 2 days ago NEW

We have previously stayed in a penthouse at Grande Rockies in Canmore and could not fault it. We decided to return and try a 2 bedroom suite as there was only 2 of us. We checked in with no problems and were quite happy with the suite. We knew it would be nothing like the penthouse but it was a...

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Helpful?
Thank winnie1219
Calgary
Reviewed 3 days ago NEW

Beautiful Hotel. We stayed in the penthouse which was stunning. The steam showers, sauna and private hot tub were a big bonus. Everything is beautifully decorated and clean. The location unfortunately is not the best- right on the highway-so a lot of road noise when you are out on the decks. This is also my second time staying here- I...

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Helpful?
Thank Suzy H
grr_hmgr, Manager at Grande Rockies Resort, responded to this review

Dear Guest, Thank you so much for sharing your recent experience at The Grande Rockies Resort . We are glad that you thoroughly enjoyed you stay with us.The Grande Rockies Resort loves seeing these comments that really reconfirm that we are on the right path as we aim for The Grande Rockies Resort to be the top resort in Canmore....

Reviewed 5 days ago NEWvia mobile

This was the worst stay at a hotel I have ever experienced! As someone who works in this industry I expect a way higher caliber of service. To start, our check-in was rushed and not very friendly. When we first walked into the hotel the front desk clerk was sitting at the bar eating dinner. She then proceeded to look...

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Helpful?
Thank Ainsley B
grr_hmgr, General Manager at Grande Rockies Resort, responded to this review

Dear Guest, Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. I was disappointed to learn of the shortcomings you experienced. I would like to personally apologize for the series of unfortunate incidences that you experience during your stay...

Toronto, Canada
Reviewed 1 week ago via mobile

We booked a mountain view book directly through the hotel website. It gives slightly better rates although the extra resort fee. We got the room at the separated building which isn't something I expected for, but not a big deal. Bathroom was remodeled, which is nice and modern. Bedding shows sign of age and should replace. AC was extremely lousy,...

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Helpful?
Thank Philip K
grr_hmgr, Manager at Grande Rockies Resort, responded to this review

Dear Guest, Thank you so much for sharing your recent experience at The Grande Rockies Resort . We are glad that you thoroughly enjoyed you stay with us.The Grande Rockies Resort loves seeing these comments that really reconfirm that we are on the right path as we aim for The Grande Rockies Resort to be the top resort in Canmore....

Reviewed 1 week ago

This hotel should more aptly be named the "Rockies Resort" rather than the Grande Rockies Resort. We couldn't find anything Grande about it, but we did get an ok night's sleep here on our getaway from Calgary We stayed in the annex for a better price, which was a great choice for us. I can see how it would be...

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Helpful?
Thank Lauren G
grr_hmgr, Hotel Manager. at Grande Rockies Resort, responded to this review

Dear Guest, Thank you so much for sharing your recent experience at The Grande Rockies Resort. The fact that you mention about the value you received means a lot to us. I recommends on your next visit to canmore you will stay in main building, Our Bellstar team at The Grande Rockies Resort loves seeing these comments that really reconfirm...

Edmonton, Canada
Reviewed 1 week ago

We stayed in a suite for two nights. The room was big enough for the two of us, but if we would have brought two more people (and it was supposed to sleep four) we would've been tripping over each other. The microwave only worked if we stood beside it and pressed on the door. The garbage can under the...

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Helpful?
Thank rnv6263
grr_hmgr, Hotel Manager at Grande Rockies Resort, responded to this review

Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. I was disappointed to learn of the shortcomings you experienced. I would like to personally apologize for the series of unfortunate incidences that you experience during your stay with us....

Saskatoon, Canada
Reviewed 2 weeks ago via mobile

My husband, year and a half old daughter and I stayed here for two nights. Major disappointment from the pictures on trip advisor. We stayed in the condo. There was no decent parking, no luggage cart, we had to ask for a microwave, the room and beds were quite small and the floor and deck were quite dirty. The floor...

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1Thank Cubangirl_4
grr_hmgr, Hotel Manager, at Grande Rockies Resort, responded to this review

Dear Guest, Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. I was disappointed to learn of the shortcomings you experienced. I would like to personally apologize for the series of unfortunate incidences that you experience during your stay...

Reviewed 2 weeks ago

When my family booked at this hotel for a weekend away we had high expectations due to the fabulous photos online and room descriptions. We also saw that a $15.00 per night resort fee would be charged - so we expected resort-like accommodations and were disappointed with what was there. This is not a “resort”. Our room was in the...

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Helpful?
Thank KECHUS
grr_hmgr, Hotel Manager at Grande Rockies Resort, responded to this review

Dear Guest, Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. I was disappointed to learn of the shortcomings you experienced. I would like to personally apologize for the series of unfortunate incidences that you experience during your stay...

Calgary, Canada
Reviewed 3 weeks ago

Terrible stay - the suite was dirty. There was dirty clothes (underwear both male and female) in the washing machine. The bath tub was not cleaned out and was visibly dirty. All the utensils, plates and pots were very dirty with dry food caked on. Dishwasher had chunks of dried on food as well. Floor was dirty. The walls had...

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Helpful?
Thank thatgirl2017
grr_hmgr, Manager at Grande Rockies Resort, responded to this review

Dear Guest, Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. I was disappointed to learn of the shortcomings you experienced. I would like to personally apologize for the series of unfortunate incidences that you experience during your stay...

Edmonton, Canada
Reviewed 3 weeks ago

Our first stay at the Grande Rockies, we booked a two bedroom suite approx. 6 weeks in advance for a family ski trip. Then the night before our trip the manager contacted to inform us that they could not provide our suite due to a water leak and would have to move us to their sister property; Solara. We were...

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Helpful?
Thank Jason G
grr_hmgr, Manager at Grande Rockies Resort, responded to this review

Dear Guest, Thank you so much for sharing your recent experience at The Grande Rockies Resort . We are glad that you thoroughly enjoyed our pool facility and the in-suite amenities. Please accept my sincere apology for moving you from Grand Rockies to Solara for maintenance issue. Our Bellstar team at The Grande Rockies Resort loves seeing these comments that...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Multilingual Staff
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Experience Grande Rockies Resort - a unique resort hotel in Canmore, Alberta. Set amidst the majestic mountains of Banff National Park, the resort offers the incredible standards and service of a luxury boutique hotel and the personal comforts of a grand vacation home.The Grande Rockies Resort in Canmore features more than 136 standard, one- and two-bedroom suites and penthouses, most complete with fully-featured kitchens, in-suite washer and dryer, spa-inspired bathrooms and designer décor & amenities. At your service night and day is a full team of hotel professionals capable of handling any request. Superbly situated in the foothills of the Rockies right in the alpine village of Canmore, Grande Rockies Resort is ideal for golf, ski and outdoor adventure enthusiasts. Or, simply hang out by the indoor pool with waterslide, kids pool and hot tub or get active in the fabulous fitness centre. Corporations will appreciate Grande Rockies Resort's well-appointed meeting and conference facilities, serviced by our team of conference specialists. ... more   less 

Additional Information about Grande Rockies Resort

Address: 901 Mountain St, Canmore, Alberta T1W 0C9, Canada
Region: Canada > Alberta > Canadian Rockies > Kananaskis Country > Canmore
Price Range: ₹ 5,575 - ₹ 28,458 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grande Rockies Resort 4*
Number of rooms: 149
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Hotwire, Orbitz, Travelocity, Cancelon, Priceline, TripOnline SA and Evoline ltd so you can book your Grande Rockies Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Grande Rockies Hotel Canmore
Grande Rockies Resort Canmore, Alberta
Hotel Style:
#3 Family Hotel in Canmore
#4 Spa Hotel in Canmore
#5 Romantic Hotel in Canmore
#5 Luxury Hotel in Canmore
#9 Business Hotel in Canmore
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Questions & Answers

Here's what travellers have asked, with answers from Grande Rockies Resort staff and other travellers.
2 questions
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5 months ago

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Questions? Get answers from Grande Rockies Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay in a penthouse or ask for a quiet area”
winnie1219, 23 Apr 2017 | Read review
“Check into privately owned suites through Homeaway - many at comparable prices”
334jasong, 3 Apr 2017 | Read review
“The Mountain-view suites are incredible!”
Novalliance, 1 Mar 2017 | Read review
“Ask to be anywhere but the first floor. This is where the pool entrance is and is always busy!!”
622annabell, 26 Feb 2017 | Read review
“Mountain view worth the extra!”
SDR123, 24 Feb 2017 | Read review
5 of 5