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Holiday Inn Express & Suites Hinton, an IHG hotel

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462 Smith St, Hinton, Alberta T7V 2A1 Canada
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (42)
Dining (12)
Room & Suite (11)
Travel safe during COVID-19
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What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Express & Suites Hinton, an IHG hotel
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 18 hotels in Hinton
Location
Cleanliness
Service
Value
Convenient Location Highlights this Hinton, Alberta Hotel Surrounded by the beauty of the Rocky Mountains, the Holiday Inn Express Hotel & Suites of Hinton, Alberta treats guests to top-quality amenities and service.The breathtaking landscapes of the Rockies are one of the most popular attractions in Hinton. Our hotel near Jasper National Park gives you easy access to this protected range of caribou and home of the highest mountain in Alberta. You can also take an ATV tour with Canadian Rockies Adventures. Golfers can enjoy playing 18 holes at the Hinton Golf Course, a few miles from our hotel. If you prefer to stay indoors while lodging in Hinton, Alberta, consider stopping by the Parks West Mall for a day of shopping.Business travelers to our Hinton, Alberta accommodations can benefit from our convenient location near dozens of corporate locations, such as Hinton Wood Products, Hinton General Hospital, Kal Tire, Weatherford, Yellowhead Regional Educational Consortium and Syntech Enerflex. Our Hinton, Alberta hotel also has a meeting room, a 24-hour Business Centre and free high-speed Internet access to meet your business needs.We go beyond other hotels in Hinton, Alberta to offer the best amenities such as a free hot breakfast bar each morning. We have a variety of rooms and suites, each equipped with 32' TVs, high-speed Internet access and a microwave and refrigerator. Call today and reserve a room at our Hinton, Alberta hotel.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Business Centre with Internet Access
Meeting rooms
Salon
Parking
Wifi
Hot bath
Pool / beach towels
Indoor pool
Heated pool
Breakfast available
Breakfast buffet
Vending machine
Baggage storage
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Safe
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Languages Spoken
English, Russian
367Reviews2Q+A58Room tips
Traveller rating
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Popular mentions
Culture44418030669 wrote a review Nov 2021
2 contributions1 helpful vote
Stayed for two nights in November. Check in was seamless! Staff was excellent from the moment I entered to departure. My room was great! Very clean. The restaurant as well as lounge were outstanding! Food was excellent. Would highly recommend the Holiday Inn
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Date of stay: November 2021Trip type: Travelled solo
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James B wrote a review Oct 2021
2 contributions
We were originally booked into a family suite which is located on the lower level, which is fine. When we checked in we discovered there was no heat in the room. Returned to the front desk to inquire and they said the boilers weren't working at the moment and they had no idea when there would be heat. I inquired as to why we weren't told that at check in but couldn't get a straight answer. Rather, the front desk agent tried to skirt the question and started to give me other options so I let it go. They did move myself and the family to two standard, adjoining rooms at the same rate as the family suite; which was fine. The second day, to the great disappointment of my kids, the waterslide was out of order. Again, inquired at the front desk and again couldn't get a straight answer. Just told that it was out of order indefinitely. At check out I mentioned the waterslide issue so the agent took 10% off which was appreciated. Asked him if it was still out of order and he said "yes" asked how long and he said "probably for awhile". Ok, fine...however...ten minutes later I was dropping off the keys at the desk; a guest was there and she was asking for the waterslide to be turned on to which the agent replied "no problem, I'll turn it on for you." Hmmm, interesting, so I called the agent out on that; why he told me it was still out of order when really in wasn't. Again, didn't get a straight answer, just alot of hymning and hawing. Knowing I wasn't going to get any kind of straight answer I just let it go. In the end, the two adjoining standard rooms were acceptable but the way the staff seemed to being operating things so unhandily wasn't. We left the hotel feeling like the staff tried to pull the wool over our eyes. Would we stay again? Probably not which is too bad because the rooms are, what I would say, pretty good. However, with staff running things in such a clandestine manner, one leaves the hotel feeling slighted at best.
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Date of stay: October 2021
Value
Service
Sleep Quality
Room Tip: Avoid the basement as there are heating issues
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Response from IHG Service, Owner at Holiday Inn Express & Suites Hinton, an IHG hotel
Responded 3 weeks ago
Hi jamesbC1553IO, Thank you for choosing to stay with us and for posting a candid review. I was very concerned to read your comments regarding the heating, waterslide closure and customer service I understand your dismay and I am sorry. This is not the frictionless experience that we wanted for all our guests. I will make sure to share your comments with our team for the necessary improvements needed on our end. I appreciate you as our guest and I still hope you would give us another chance in the future. Orlando A. Case Manager IHGService
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Neo0907 wrote a review Sep 2021
Edmonton, Canada29 contributions34 helpful votes
Staying here was a nice place to start a vacation in the mountains, and I enjoyed exploring the Hinton area. This HIE was in line with most of the other hotels in its class, but compared to other stays we have had in hotels this summer, I was hoping for better cleaning. Given the recent Covid situation I was disappointed to notice some small cleaning fails: a hair in our sink, smudgy fingerprints on the bathroom door handle and some mystery crusty thing on the TV remote we didn't want to think too hard about. We also encountered cleaning staff in the hallways every day with their masks off around their chins, at a time when a provincial mask mandate was in place. These smaller issues made me a little less comfortable, and I wondered if any other corners were cut with cleaning of the rooms. The breakfast was provided, but pretty awful. The eggs and sausage were cold both mornings, and so rubbery and dry that they were inedible on the second morning. One day there was no milk for the cereal and they only offered one type of bread for toast, and there was a sign for pancakes but they were unavailable. I'm generally not too picky when breakfast is complimentary but this one was bad enough it's worth a mention. Did we have a terrible stay? Definitely not. Beds were comfortable, the rooms were quiet and it was easy to get a booking at a reasonable rate. That being said however, I might consider a different hotel if I return to Hinton.
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Date of stay: September 2021
Rooms
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Felix D wrote a review Sep 2021
Vancouver, Canada9 contributions4 helpful votes
This place is great value considering the proximity to Jasper. Rooms are clean and modern. Service is a bit hit or miss. One of the receptionists was outstanding. It was our first trip with our little one, and she made sure we had absolutely everything we needed. The other receptionist - not so much. She was very forgetful. One time we had asked for an extra blanket, which never came despite us reminding her twice. Another time I had an issue with the dryer in the laundry room. She told me she’d send a technician. I ended up waiting for almost half an hour in the laundry room (travelling with a baby comes with lots of laundry), only to learn that she had forgotten to even tell the technician that there was a problem. The hotel could also do more in terms of Covid safety. The breakfast area was always extremely crowded with most guests not wearing masks. Granted it was high season, but the wait was sometimes 45 minutes or more, so we’d have to spend a considerable amount of time in what felt like an unsafe environment if we wanted breakfast.
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Date of stay: August 2021Trip type: Travelled with family
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DutchMachine wrote a review Aug 2021
Calgary, Canada506 contributions71 helpful votes
Great base to visit Jasper as it's a 75km drive into the village. However, the park entry is nearby and you have a beautiful drive ahead so you don't notice the distance. Pool was excellent for the kids, and the rooms were spacious The breakfast was a bit unorganized though with very large lineups in the morning. Would book again
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Date of stay: August 2021
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PRICE RANGE
US$73 - US$221 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express hotel and suites hinton, holiday inn express hinton, holiday inn hinton, hinton holiday inn
LOCATION
CanadaAlbertaYellowhead CountyHinton
NUMBER OF ROOMS
99
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Frequently Asked Questions about Holiday Inn Express & Suites Hinton, an IHG hotel
Which popular attractions are close to Holiday Inn Express & Suites Hinton, an IHG hotel?
Nearby attractions include The Beaver Boardwalk (3.4 km), Northern Rockies Museum (2.2 km), and Hinton Bike Park (2.3 km).
What are some of the property amenities at Holiday Inn Express & Suites Hinton, an IHG hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Holiday Inn Express & Suites Hinton, an IHG hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Express & Suites Hinton, an IHG hotel?
Guests can enjoy free breakfast during their stay.
Is parking available at Holiday Inn Express & Suites Hinton, an IHG hotel?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Express & Suites Hinton, an IHG hotel?
Conveniently located restaurants include Gus’ Pizza Place and Family Restaurant, Rojo Marron Mexican Restaurant & Cafe, and The Old Grind.
Are there opportunities to exercise at Holiday Inn Express & Suites Hinton, an IHG hotel?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Holiday Inn Express & Suites Hinton, an IHG hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Holiday Inn Express & Suites Hinton, an IHG hotel offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at Holiday Inn Express & Suites Hinton, an IHG hotel?
The staff speaks multiple languages, including English and Russian.
Is Holiday Inn Express & Suites Hinton, an IHG hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.