Lonsdale Quay Hotel
123 Carrie Cates Court 3rd Floor, North Vancouver, British Columbia V7M 3K7 Canada
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About
#4 of 10 hotels in North Vancouver
Location
Cleanliness
Service
Value
The Lonsdale Quay Hotel continues to offer a unique opportunity to experience Vancouver at it's very best. Our hotel services both corporate & leisure clientele in a professional manner, and also serves as a visitors amazing getaway! Those needing access to downtown Vancouver have convenient door step options, whilst our hotel provides quality accommodations. Stay outside the hustle and bustle of the city, while being only a Sea Bus ride away to all the city’s attractions and events.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Breakfast available
Bicycle rental
Hiking
Kids stay free
Indoor play area for children
Car park
Wifi
Complimentary Instant Coffee
Complimentary tea
Vending machine
Skiing
Patio
Taxi service
Business Centre with Internet Access
Conference facilities
Meeting rooms
Photo copier / fax In business centre
Salon
Baggage storage
Convenience store
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
Shops
ATM on site
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Washing machine
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Bath / shower
Interconnected rooms available
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Ocean view
Landmark view
Bridal suite
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Harbour View
Great View
Languages Spoken
English, Spanish, Chinese, Czech and 5 more
Location
85Good for walkers
Grade: 85 out of 100
87Restaurantswithin 0.5 km
9Attractionswithin 0.5 km
Contact
123 Carrie Cates Court 3rd Floor, North Vancouver, British Columbia V7M 3K7 Canada
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774Reviews9Q+A100Room tips
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My credit card was compromised at this hotel. I know this because this was the first time I had shown it in months. Even though we payed with debit the clerk insisted on taking an imprint for incidentals. 3 days later a number of mysterious charges , all from local merchants appeared on the card. These were all online purchases.
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Date of stay: December 2022Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Hotel directed us to a different site to make reservations and payment. Upon arrival we needed to show multiple IDs and credit cards. After an embarrassing FaceTime call trying to get accommodations for my son’s birthday. We were finally given a key. He did not work at the room we were sent to. Turns out they put us into a room or somebody already was sleeping.
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Date of stay: January 2023Trip type: Travelled with family
Room Tip: Difficult to find hotel. Parking expensive. Non-welcoming, non-friendly staff.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Room looked like a typical 3 star hotel until further inspection. The shower was covered in hair and the tiles were turning brown. The bed was fine, but we could hear everything through our door. It got to the point where I thought people were trying to get into our room anytime I heard a noise. There was no secondary lock on the door which added to the fears. The location was great and staff was fine, but I was charged twice for my room, which I need to get dealt with. Will only go back if it’s convenient
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Date of stay: December 2022Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Request a late checkout, as the maid knocks on your door the second it hits 11am
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Nikhil George, Other at Lonsdale Quay Hotel
Responded 4 weeks ago
Dear Patron, Greetings from the Lonsdale Quay Hotel Thank you so much for choosing our hotel and taking the time to leave us a very candid review of your recent stay with us. Your feedback and comments are extremely valuable and important to us. Please accept our sincere apologies for the shortcomings faced with your stay. I have made a personal note of your specific points of feedback and would like to assure you, that these are being investigated in detail, so as to avoid future re-occurrences and to make improvements wherever possible. We work hard to maintain the highest standards for our guests. I do hope that we get the opportunity to welcome you back to our hotel, soon. It is my greatest pleasure to announce that we have been constantly implementing various upgrades in all our rooms and in the hotel , wherever necessary , for the utmost comfort and convenience of our valued guests staying with us. With regards to the double charge, I hope that was rectified and you were refunded the outstanding amount. If not , please do not hesitate to contact me directly. I would be more than happy to assist you with the same. Our endeavors are to ensure that, our valued guests receive the most superior service , in a well maintained and comfortable atmosphere. We also looked forward to improving our services and product with each stay and experience. We sincerely thank you for your patronage and support We look forward to welcoming you back to our hotel in the not-too-distant future. Thank you kindly Warmest Regards Nikhil George Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Marye P wrote a review Dec 2022
Chose this hotel because of the location, steps away from Translink Bus Exchange, and the seabus. Being located right in the Quay was delightful, close to shops, restaurants right in the Quay and many within minutes walking distance, also a full grocery store just across the street. Pleasant view of the harbor. Unexpectedly had to extend my stay for 4 extra days, and the management was very helpful and friendly. Fridge, coffee maker, and microwave in the room were very helpful, as my stay ended up being for 16 days. Very clean. Bathroom somewhat dated but everything I needed. Comfortable bed with lots of pillows. Wifi sometimes cut out, and I would need to reconnect. That could be a problem if using hotel wifi for work or meetings. Overall, very happy, and plan to stay again. I did not have a car; parking could be an issue. Public transit handy and efficient from this location.…
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Date of stay: November 2022Trip type: Travelled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Nikhil George, Other at Lonsdale Quay Hotel
Responded 4 weeks ago
Dear Patron, Greetings from the Lonsdale Quay Hotel Thank you so much for choosing our hotel and taking the time to leave us a very candid review of your recent stay with us. Your feedback and comments are extremely valuable and important to us. Please accept our sincere apologies for the shortcomings faced with your stay , specifically in regards to the disappointment with the WIFI. I do agree that, we had few issues that day, however the same was resolved the very same day. We are truly heartened to have received your kind and generous review. It is my greatest pleasure to announce that we have been constantly implementing various upgrades in all our rooms and in the hotel , wherever necessary , for the utmost comfort and convenience of our valued guests staying with us. Our hotel is strategically located within the Lonsdale Quay Market on the 03rd and 04th floor, right at the Bay, next to the sea bus terminal. Hence, we can offer many rooms with the best possible view of the waterfront. Also, our location makes the commute to Downtown Vancouver and many other tourist destinations, easily accessible and convenient. Our endeavors are to ensure that, our valued guests receive the most superior service , in a well maintained and comfortable atmosphere. We also looked forward to improving our services and product with each stay and experience. We sincerely thank you for your patronage and support We look forward to welcoming you back to our hotel in the not-too-distant future. Thank you Warmest Regards Nikhil George Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had a wonderful time with the family. The service staff is very polite and pleasant. Breakfast is always fresh and delicious, rooms are clean. In the cafe we were greeted by a very nice young lady, who attended to every request efficiently and with a smile. We will definitely be back. 💚
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Date of stay: November 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Nikhil George, Other at Lonsdale Quay Hotel
Responded 4 weeks ago
Dear Patron, Greetings from the Lonsdale Quay Hotel Thank you so much for choosing our hotel and taking the time to leave us a very candid and a wonderful review of your recent stay with us. Your feedback and comments are extremely valuable and important to us. We are truly heartened to have received your kind and generous feedback Thank you for appreciating and recognizing the efforts taken by our staff. We are endlessly proud of our hardworking team and I will personally share your feedback with them. It is only feedback from valued guests such as you that drives our team as well as me to meet our goal of exceeding guest expectations. Your feedback and comments, in regards to the resultant and breakfast, has been conveyed to the entire team working tirelessly at the restaurant. Our endeavors are to ensure that, our valued guests receive the most superior service , in a well maintained and comfortable atmosphere. We also looked forward to improving our services and product with each stay and experience. We sincerely thank you for your patronage and support We look forward to welcoming you back to our hotel in the not-too-distant future. Thank you Warmest Regards Nikhil George Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The front desk service from Abhillash was excellent! I was initially allocated a room with a car park view and after asking if he could please give me a room with a view, he gave me this - see photo. A real treat as I don't get away very often!! Thank you for the excellent customer service 😊
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Date of stay: November 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Nikhil George, Other at Lonsdale Quay Hotel
Responded 19 Nov 2022
Dear Patron, Greetings from the Lonsdale Quay Hotel Thank you so much for choosing our hotel and taking the time to leave us such a wonderful review review of your recent stay with us. We are truly heartened to have received your kind and generous review. Your feedback and comments are extremely valuable and important to us. Thank you so much for recognizing and appreciating the customer service provided by front agent Abhilash. He is truly an asset to the company. We are endlessly proud of our hardworking team and I will personally share your feedback with them. It is only feedback from valued guests such as you that drives our team as well as me to meet our goal of exceeding guest expectations. Our hotel is strategically located within the Lonsdale Quay Market on the 03rd and 04th floor, right at the Bay, next to the sea bus terminal. Hence we are able to offer many rooms with the best possible view of the waterfront. Also our location makes the commute to Downtown Vancouver and many other tourist destinations, easily accessible and convenient. Our endeavors are to ensure that , our valued guests receive the most superior service , in a well maintained and comfortable atmosphere. We also looked forward to improving our services and product with each and every stay and experience. We sincerely thank you for your patronage and support We look forward to welcoming you back to our hotel in the not-too-distant future. Thank you Warmest Regards Nikhil George Front Office Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Friendly and professional service. The floor to ceiling window provides a fantastic view and makes the room feel ampler than what it already is. Simple and minimalist room, yet cozy and comfortable. Bathroom is decent size and very clean. Close to many good restaurants. $28 for parking is quite accessible in Vancouver. My new best place to stay in North Van
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Date of stay: November 2022Trip type: Travelled on business
Room Tip: Parking is a bit difficult to find. Pay in advance upon parking choosing the Hotel Guest option....
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Nikhil George, Other at Lonsdale Quay Hotel
Responded 19 Nov 2022
Dear Pablo, Greetings from the Lonsdale Quay Hotel Thank you so much for choosing our hotel and taking the time to leave us a wonderful review of your recent stay and experience with us. We are truly heartened to have received your kind and generous review. Your feedback and comments are extremely valuable and important to us. Thank you for appreciating and recognizing the efforts taken by our staff. We are endlessly proud of our hardworking team and I will personally share your feedback with them. It is only feedback from valued guests such as you that drives our team as well as me to meet our goal of exceeding guest expectations. Our endeavors are to ensure that , our valued guests receive the most superior service , in a well maintained and comfortable atmosphere. We also looked forward to improving our services and product with each and every stay and experience. Thank you so much for appreciating the overnight parking charges being $28.75 , all inclusive, per night . Since we are located within the Lonsdale Quay market, we share the parking space/ facility with them. We have also successfully convinced them to offer the lowest overnight parking charges in the vicinity, as compared to the nearby hotels, as well as to extend the time period for parking, for all our valued guests staying with us. The overnight parking charges are $28.75 with the tax and you get parking reserved until 5PM the next day. The height restrictions for the vehicle are 6 feet 6inches. Our hotel is strategically located within the Lonsdale Quay Market on the 03rd and 04th floor, right at the Bay, next to the sea bus terminal. Hence we are able to offer many rooms with the best possible view of the waterfront. Also our location makes the commute to Downtown Vancouver and many other tourist destinations, easily accessible and convenient. We sincerely thank you for your patronage and support We look forward to welcoming you back to our hotel in the not-too-distant future. Thank you kindly Warmest Regards Nikhil George Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My husband booked a room for my out of town guest on a business trip. When we got to the hotel, the room was super cold, hence there is no central heating. There is an electric fan that you have to turn on yourself which wasn’t working properly either, it was blowing warm air, and that would have taken hours for the room to get to the proper temperature. After an exhausting day our guest wanted to just go to bed, but had to wait long for the room to get warm. We complaint to front desk, and they offered similar room with a similar scenario. Being extremely embarrassed by this hotel in front of our guest we took her to the hotel down the street which was the day and night different. Next day I made my husband to contact the manager for the refund on the room that was never used due circumstances and was turned down. Despite my husband disagreement to write this review, I believe this is the sole point of reviews to inform other of your experience. This place It’s a hostel and charges premium as a 4 or 5 star hotel but it’s a one star Motel at best. There is no front entrance. You have to park at a public market and take super old smelly elevator to the a 3rd floor. Everything is old and smelly. Do yourself a favor and walk 3 minutes to a proper hotel down the street and pay even less price. With actual hotel professionalism.…
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Date of stay: October 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Nikhil George, Other at Lonsdale Quay Hotel
Responded 10 Nov 2022
Dear Mr. Azi, Greetings from the Lonsdale Quay Hotel Thank you for taking the time to write us a very candid and an explicit review of your recent stay and experience with us. Your feedback and comments are extremely valuable, important and insightful to us. Firstly, I would like to sincerely apologize for all the inconvenience and shortcomings faced with your room , specifically in regards to the heating system, not functioning the way you had expected it too. All our rooms are equipped with a heating system, which is fully centralized. Once switched on, The heating system would take approximately around 10- 15 minutes to reach your desired temperature. However upon receiving your call /complaint , the front desk did check the heating system in your room , in your presence, and we do agree that the heater , did in fact take more than the required time to do the needful. Our sincere apologize for the same. However, The front desk staff immediately offered you a room with a much better view of the Waterfront , and also did put the heater on , which was working perfectly fine. We were glad that you had liked this new room offered to you. It was great speaking with you the other day . Unfortunately , I couldn't provide you a whole refund for the room , as you had requested. I was more than happy, to have, offered you a partial refund and the most discounted rate for your future booking with us . However this was unacceptable to you. I do agree that , the heater must be fully operational at all times, if not, it is my duty to offer you a an upgrade or a better room ,without having the same complaint / issue. With all due respect , We did follow the same. Nevertheless, Our sincere apologies for all the inconvenience caused to you that day, I hope you could give us another chance to welcome you back to our hotel in the not-too-distant future. Our endeavors are to ensure that , our valued guests receive the most superior service , in a well maintained and comfortable atmosphere. We also looked forward to improving our services and product with each and every stay and experience. Thank you kindly With much appreciation Nikhil George Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel was generally quiet, clean and comfortable, HOWEVER our stay was significantly marred by the terrible smell of cigarette smoke in our room and most especially the bathroom. Staff acknowledged that a patron had smoked in the room a few days previously but despite repeatedly reporting our displeasure with the situation nothing was offered to us to improve our situation ( other than spraying air freshener which did absolutely nothing to help). I was promised that the manager would contact me either but it has been 2 days and I have had no call or email or any other form of communication. I would have been willing to give this hotel the benefit of the doubt and stay there again IF they had made even a nominal attempt to make it up to us. Since that was not the case I will likely never stay there again and I will discourage others from staying at this hotel.…
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Date of stay: October 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Nikhil George, Other at Lonsdale Quay Hotel
Responded 19 Nov 2022
Dear Ms. Stephanie, Greetings from the Lonsdale Quay Hotel Thank you so much for choosing our hotel and taking the time to leave us a very candid and an explicit review of your recent stay and experience with us. I have made a personal note of your specific points of feedback and would like to assure you, that these are being looked into in detail, so as to avoid future re-occurrences and to make improvements wherever possible. We work hard to maintain the highest standards for our guests. I do hope that we get the opportunity to welcome you back to our hotel, in the near future. I would like to sincerely apologize for the obnoxious experience you had faced during your stay with us. Unfortunately, we were sold out that day and we couldn't offer you another room . I do understand this is not a reason for the disservice. We do regret the same. I hope you could give us another chance , in the future ,to serve you with more sensitivity and alacrity. We sincerely thank you for your patronage and support We look forward to welcoming you back to our hotel in the not-too-distant future. Thank you Warmest Regards Nikhil George Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Worst hotel stay in a long time. Which is a shame as I stayed here last year which was totally different experience so not sure if there is a management change. You have a balancing act of fridge, microwave, coffee machine. For the coffee you choose the lowest level (8) which over fills the cups provided, scolded myself! Breakfast is a joke as are the staff (sorry, but not sorry) just awful. Stale bread, cold eggs and pancakes, didn’t even touch the salami and cheese, or anything else for that matter. Waited 15 mins for a coffee, while watching everyone who arrived afterwards get there’s. Went to the counter twice to ask where it was. $15 per adult for garbage. Won’t be here again!
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Date of stay: October 2022Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Don’t stay here
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Nikhil George, Other at Lonsdale Quay Hotel
Responded 22 Oct 2022
Dear Patron, Greetings from the Lonsdale Quay Hotel Thank you for choosing our hotel and taking the write us a very candid and detailed review of your recent stay and experience with us. Please accept our sincere apologies for the shortcomings faced with your stay, specifically in regards to the disappointment with the aspects of the room and the horrendous service you received at the restaurant. The same has been conveyed to the concerned management. I have made a personal note of your specific points of feedback and would like to assure you, that these are being looked into in detail, so as to avoid future re-occurrences and to make improvements wherever possible. The entire management team and staff , work collaboratively, with one another to maintain the highest standards for our valued guests. Let me assure that that your feedback has been discussed with the highest level of management. Corrective measures will be implemented to ensure a seamless experience going forward. We sincerely apologize for all the inconvenience caused to you and for failing to meet your expectations. We hope we could convince you to give us another chance. We look forward to welcoming you back to our hotel in the not-too-distant future. Warmest Regards Nikhil George Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$117 - $195 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
lonsdale quay north vancouver, hotel lonsdale quay, lonsdale quay hotel north vancouver
LOCATION
CanadaBritish ColumbiaNorth Vancouver
NUMBER OF ROOMS
70
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Frequently Asked Questions about Lonsdale Quay Hotel
Which popular attractions are close to Lonsdale Quay Hotel?
Nearby attractions include The Quay Market & Food Hall (0.03 km), Inuit Gallery of Vancouver (0.04 km), and Waterfront Park (0.3 km).
What are some of the property amenities at Lonsdale Quay Hotel?
Some of the more popular amenities offered include free wifi, a fitness centre, and a business centre.
Which room amenities are available at Lonsdale Quay Hotel?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Lonsdale Quay Hotel?
Guests can enjoy breakfast, complimentary tea, and free instant coffee during their stay.
Is parking available at Lonsdale Quay Hotel?
Yes, a parking garage, paid private parking on-site, and paid public parking on-site are available to guests.
What are some restaurants close to Lonsdale Quay Hotel?
Conveniently located restaurants include Seaside Provisions, The Lobby Restaurant and Lounge, and Fishworks.
Are there opportunities to exercise at Lonsdale Quay Hotel?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Lonsdale Quay Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Lonsdale Quay Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Lonsdale Quay Hotel?
The staff speaks multiple languages, including English, Spanish, Chinese, Portuguese, Hindi, Czech, and Vietnamese.