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Sandman Signature Vancouver Airport Hotel & Resort

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Sandman Signature Vancouver Airport Hotel & Resort
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675 Reviews from our TripAdvisor Community

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There are newer reviews for Sandman Signature Vancouver Airport Hotel & Resort
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Showing 636: English reviews
vancouver, bc
Reviewed 20 February 2017

It's too bad that the people who represent a property bring about a negative rating but facts and facts and the Sandman Signature fails miserably as a result. Our recent stay was due to a winter storm locally, so we had booked a Park&Fly rate. The room: Passable, but unsanitary--the drinking water for morning coffee was so clouded it wouldn't...

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Helpful?
Thank westcoaster95
Franklin J, General Manager at Sandman Signature Vancouver Airport Hotel & Resort, responded to this review

Dear Westcoaster95, Thank you for taking the time to share your feedback with us! I'm disappointed to learn of your experience and would like to express our apologies for any inconvenience caused during your visit. As your encounter certainly falls outside of our typical standards of service, I would invite you to contact my office directly so that we may...

Vancouver Island, Canada
Reviewed 20 February 2017

Let me start by saying front desk staff were amazing! Unfortunately, I was sent on a jungle tour of their renovations and was booked into a construction zone full of old beds, ripped out baseboards etc along with a HORRIBLE glue stench. Went back to front desk and they changed my room with the comment that "the computer says we...

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Helpful?
Thank anonymous1234647
Franklin J, General Manager at Sandman Signature Vancouver Airport Hotel & Resort, responded to this review

Dear Guest, Thank you for taking the time to share your feedback! I'm disappointed to learn of your experience and would like to express our apologies for the inconvenience caused during your visit. As your encounter certainly falls outside of our typical standards of our service, may I request you to contact my office directly so that I can resolve...

Reviewed 9 February 2017 via mobile

Blood stains on bed sheets in my opinion is a automatic fail at any hotel. Called the front desk; they said they are sold out so they will send housekeeping to change the bedsheets in ten minutes. 25 mins later come in the security guy (nice guy) to change the sheets. Guess my worst hotel nightmare come true:(

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Helpful?
Thank Rossee A
Franklin J, General Manager at Sandman Signature Vancouver Airport Hotel & Resort, responded to this review

Dear Rossee - We thank you for bringing this to our attention. Please accept our sincere apologizes for this disappointing experience. It is clear that we failed, this is certainly not the Sandman Signature standard our guest come to expect from us. I would highly appreciate if you can get in touch with me directly, so I may have an...

Calgary
Reviewed 4 February 2017 via mobile

The internet is still terrible. Every time I come here to no avail the internet does not work. I decided to take a bath and there was a huge hole in my bathtub. I decided to plug it with gum. Just not a good experience. Why is the internet so terrible. I feel bad for those travelers that depend on...

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Helpful?
Thank Michelangelo780
Franklin J, General Manager at Sandman Signature Vancouver Airport Hotel & Resort, responded to this review

Dear Michelangelo780 - Thank you for taking the time to share your feedback with us! I'm disappointed to learn of your experience and would like to express our apologies for the inconvenience experienced and expectations not met in room standards. As your encounter certainly falls outside of our typical set standards, I would request you to contact me directly (...

Toronto
Reviewed 1 February 2017 via mobile

I stayed here in Feb 2017 for one night after spending a couple of weeks in BC. Sandman Signature was close to my rental car location and the airport, which were my main interests. The hotel was larger than I expected - there are several towers with different names and each have ~20 floors. I stayed in the "Columbia" tower....

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Helpful?
Thank Adam E
Franklin J, General Manager at Sandman Signature Vancouver Airport Hotel & Resort, responded to this review

Dear Adam - Thank you for sharing your comments, we sincerely appreciate your time. I am very pleased to see that you enjoyed your time with us, I will personally will pass on your compliments to Chop management and the chef for the incredible food and the best steak you had. Your comments on the chipped tiles and ceiling damage...

Victoria, Canada
Reviewed 26 January 2017

We stayed in the "provincial" low-rise section near Denny's. A second floor room with a balcony that overlooked the pool was spacious, comfortable and quiet considering we were under the runway approach for the airport. King bed was extremely comfortable and mini-fridge and tea and coffee were welcome amenities. This Sandman also has excellent pool and recreation facilities. Wifi was...

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Helpful?
Thank phishstix
Reviewed 25 January 2017 via mobile

We picked this hotel because parking was included while we took a two week vacation. We stayed the night before we left on our trip and on the night of our return. The price was excellent as it included shuttle and parking and lots of food choices nearby. On the first night we were in the British tower and the...

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Helpful?
Thank Cheryl C
Columbia, South Carolina
Reviewed 22 January 2017

We stayed several nights while visiting family. This was a pretty nice place for the price, as a lot of places were pretty expensive in the area! There is a free shuttle from the airport that runs about every 45 minutes continuously. You do have to get a ticket for a return trip to the airport from the concierge. The...

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Helpful?
Thank jlt110719
Franklin J, General Manager at Sandman Signature Vancouver Airport Hotel & Resort, responded to this review

Dear Jlt1 10719 - Thank your choosing the Sandman Signature Vancouver Airport for your accommodation needs and thank you for sharing your comments. Further to your comment on the AC, I would like to advice that we do have central Air-conditioning in one part of the building and individual room units in other parts of this building, fans are offered...

Stewart, British Columbia
Reviewed 16 January 2017

This hotel provided everything that I needed for my overnight stay. The location to the hotel, with shuttle service was much appreciated as I had an early morning flight. Front counter service was excellent. My dining experience at the onsite Chop steakhouse was also excellent. The room in the provincial tower was nice and cozy. Overall, great stay. I would...

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Helpful?
Thank krista_casselman
Franklin J, General Manager at Sandman Signature Vancouver Airport Hotel & Resort, responded to this review

Dear Krista_Casselman - Thank you so much for taking the time to post your comments. I am very pleased to know that you have enjoyed every aspect of your stay with us. We look forward to welcoming you back. Sincerely, Franklin Jackson Executive General Manager SANDMAN HOTEL GROUP

Morgantown, West Virginia
Reviewed 10 January 2017

This sprawling hotel is a great choice for folks with early flights out of YVR in the morning. If you let them know at check in when your flight is they'll give you a ticket for the shuttle at the time you'll need. This hotel was originally built as some other luxury chain, but I've been pleased with Sandman's choice...

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Helpful?
Thank eightwednesday
Franklin J, General Manager at Sandman Signature Vancouver Airport Hotel & Resort, responded to this review

Dear Eightwednesday - Thank you for your kind review. I am very pleased to know that you have enjoyed your recent experience with us and hope to welcome you back, soon. Kind Regards Franklin Jackson Executive General Manager SANDMAN HOTEL GROUP

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Concierge
Official Description (provided by the hotel)
Elegance, Relaxation, and Comfort await you at the Sandman Signature Vancouver Airport Hotel & Resort. Located just minutes from Vancouver International Airport, the property is ideal for business and leisure travelers alike. Guests will be greeted with exceptional services and amenities including luxurious rooms, complimentary high-speed Internet access and airport shuttle, indoor Swimming Pool, Hot Tub & 225 foot long water slide, fitness centre, Indoor Tennis, and Squash Courts. By harmonizing our legendary Sandman Service and Amenities with fresh contemporary design, our guests will experience a refined yet unpretentious quality reflected in the details and service. ... more   less 

Additional Information about Sandman Signature Vancouver Airport Hotel & Resort

Address: 10251 St Edwards Dr, Richmond, British Columbia V6X 2M9, Canada
Region: Canada > British Columbia > Richmond
Price Range: ₹ 8,641 - ₹ 17,234 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sandman Signature Vancouver Airport Hotel & Resort 3.5*
Number of rooms: 439
Reservation Options:
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Also Known As:
Sandman Signature Richmond
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Questions & Answers

Here's what travellers have asked, with answers from Sandman Signature Vancouver Airport Hotel & Resort staff and other travellers.
8 questions
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Questions? Get answers from Sandman Signature Vancouver Airport Hotel & Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go elsewhere”
44Sas30, 17 Mar 2017 | Read review
“stay away from the Provincial Suites. They are in an older wing of the property and requires a road map to reach”
westcoaster95, 20 Feb 2017 | Read review
“We had room 106 and it was pretty quiet, not sure about other rooms.”
DeanaChilliwack, 7 Dec 2016 | Read review
“Use the elevator card very slowly to get the elevator to work.”
Traveller1852, 8 Nov 2016 | Read review
“Columbia tower is better and quieter.”
TomKa1234, 29 Oct 2016 | Read review
5 of 5