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Pacific Gateway Hotel at Vancouver Airport

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Pacific Gateway Hotel at Vancouver Airport
Pacific Gateway Hotel at Vancouver Airport
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1,156 Reviews from our TripAdvisor Community

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Showing 1,097: English reviews
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Whistler, Canada
Reviewed 2 days ago NEW

With all my travelling, I'm happy to say I have found a great hotel. Pacific Gatway has the best location for an airport hotel, no need to go into downtown Richmond. They offer a free airport shuttle, 24x7. Beds are always comfortable and very little noise from the planes flying in/out. The only negative, I've ordered a caesar a couple...

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Helpful?
Thank tequilawitch
Canada
Reviewed 3 days ago NEW

Recently stayed here for one night each at either side of another trip. I am a frequent guest at this hotel both for business, and for personal when I have a late arrival or early flight. It is my preferred hotel in the area. Since the conversion from Delta, the hotel has had quite a facelift. The lobby is quite...

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Helpful?
Thank PrincessGolden
Kelowna
Reviewed 3 days ago NEW

Had an unexpected stop in Vancouver and stayed at the Pacific Gateway, clean comfortable rooms very close to the airport. Staff were pleasant and would stay here again. has onsite restaurant and a coffee kiosk with a shuttle that runs every 20 minutes

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Thank KelownaRussells
Reviewed 6 days ago NEWvia mobile

Great staff. Terrible piped Muzak. Very average food. Shabby furniture. No hand cream or lotions in rooms. Not enough towels. Barely 3 stars. It's on my avoid list. Think we could do much better at the other surrounding hotels.

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Helpful?
Thank Gordon M
Management response:

Dear Gordon M I am sorry to read your review of the hotel as what you describe is not the normal description of our hotel and for that I do apologise. I cannot find a reservation in the system with a name that matches GordonM. If you could please give me any additional information to assist in looking into your...

Vancouver, Canada
Reviewed 1 week ago

The hotel shuttle runs 3x/hr, which is useful.. The restaurant is located through a chilly breezeway and has simple fare. The rooms are compact. It was odd that our in-room fridge was sitting in the hallway outside the room. Also, being one of the coldest February's in Vancouvers history, that there was a simple bed cover and no blanket to...

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Helpful?
Thank David C
Courtenay, Canada
Reviewed 2 weeks ago

We have stayed at this hotel many times over the past 30 years. It was getting pretty shabby but the recent COMPLETE renovation has turned it into one of the best hotels we have ever stayed at. The service was impeccable and the staff acted as though they really wanted to please us. I don't have enough good things to...

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Helpful?
Thank mailing1
Management response:

Dear mailing1 Thank you for taking the time to post after your recent stay. It is great to hear the feedback about the upgrades and you will continue to see more in the years to come as we continually strive to exceed our guest expectations. Looking forward to having you back as our guest before your next adventure. Barry Johnson...

Port Hardy, British Columbia, Canada
Reviewed 2 weeks ago

Thank you so much to the staff who worked together with Pacific Coastal Airlines, who made my day much better. Allowing me an early check in and last minute booking at a discount. Ended up stuck for the night due to weather. Arrived at the airport at 1130. By noon I was shuttled(free) and settled into my room at Pacific...

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Helpful?
Thank Diane L
Kelowna, Canada
Reviewed 2 weeks ago

This is without a doubt the most shafted I've ever felt staying in a hotel. Had to stay one night due to a flight cancellation and was charged just shy of $300. For a 4 star close to the hotel I didn't think that was completely unreasonable. And then I checked in... - Booked a marina view room and got...

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1Thank adamjanke
Edmonton, Canada
Reviewed 3 weeks ago via mobile

Stayed 2 nights. Rooms were clean and attractively decorated. Ate at the hotels restaurant, Pier 73. Busy for good reason, the dinner was very nice. Hotel bar was classy and well maintained. 5/5 would stay here again.

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Helpful?
Thank ChainChomp11
North Vancouver, Canada
Reviewed 3 weeks ago

THe Staff at the Pacific Gateway Hotel are so helpful each and every time. I am a local resident who have friends stay at the hotel regularly and each time the hotel easily solves any of my issues I have from meeting s guest, delivering items earlier than their arrival date and ofcourse my friends rave about the staff and...

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Helpful?
Thank miltoncrook

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Pool
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Opened on November 1st 2014 as the Pacific Gateway Hotel. The hotel property is now a member of Preferred Hotel Group, a global collection of more than 650 independent hotels in 85 countries. In addition to the branding change, the Pacific Gateway Hotel at Vancouver Airport will continue an extensive refurbishment program that commenced this spring. This will include a new marina with additional mooring space, upgraded utilities and accessories, fresh and enhanced landscaping, significant changes to both of the hotel's restaurants, upgrades to the existing meeting and conference spaces and a new look to the hotel lobby including an interactive lobby bar and social space. The hotel is also the closest hotel to the luxurious McArthurGlen Designer Outlet, opening in June 2015. ... more   less 

Additional Information about Pacific Gateway Hotel at Vancouver Airport

Address: 3500 Cessna Drive, Richmond, British Columbia V7B 1C7, Canada (Formerly Delta Vancouver Airport)
Region: Canada > British Columbia > Richmond
Price Range: ₹ 9,597 - ₹ 17,765 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pacific Gateway Hotel at Vancouver Airport 4*
Number of rooms: 374
Reservation Options:
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Also Known As:
Delta Vancouver Airport Richmond
Delta Richmond
Richmond Delta
Hotel Style:
#4 Luxury Hotel in Richmond
#9 Business Hotel in Richmond
#9 Family Hotel in Richmond
#10 Romantic Hotel in Richmond
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Questions & Answers

Here's what travellers have asked, with answers from Pacific Gateway Hotel at Vancouver Airport staff and other travellers.
25 questions
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San Francisco, California
Whitehorse, Canada
over a year ago
Banff, Alberta, Canada
Canadian
4 months ago

See all questions (25)

Questions? Get answers from Pacific Gateway Hotel at Vancouver Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Close to airport, free shuttle, just get some sleep!!”
 of 5 bubbles DianeL266, 7 Feb 2017 | Read review
“ask for a King bed higher up and far from the elevators (although the hotel seemed very quiet everywhere).”
 of 5 bubbles brucel238, 25 Jan 2017 | Read review
“Ask for a view of the river”
 of 5 bubbles Manjsd, 8 Jan 2017 | Read review
“Some Rooms Have River View”
 of 5 bubbles msquared_12, 7 Jan 2017 | Read review
“I usually ask for a king size bed on a higher floor to take in the views surrounding Vancouver”
 of 5 bubbles Bishfam, 31 Dec 2016 | Read review
5 of 5