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Hilton Vancouver Airport

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Traveller (198)
Room & Suite (99)
Dining (24)
Certificate of Excellence

About

Location
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Service
Value
Certificate of Excellence
Hilton quality boutique hotel located 5km from Vancouver International Airport and just 20 minutes from Downtown attractions. Spacious Guestrooms and Suites feature items from the Hilton Serenity Collection and include exclusive Suite Dreams mattress and box spring, down-filled comforters and pillows. Complimentary shuttle service from Airport.
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Property amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Free High Speed Internet (WiFi)
Bar/Lounge
Airport Transportation
Babysitting
Banquet Room
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Golf Course
Heated pool
Hot Tub
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Pets Allowed ( Dog / Pet Friendly )
Shuttle Bus Service
Wheelchair Access
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Room features
Non-Smoking Rooms
Suites
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1,053Reviews
229Photos
8Q+A
100Room tips
Traveller rating
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Popular mentions
Late cancellation and frustration with West Jet led me to this lovely hotel. Shuttle from airport. Reception delightful staff despite the onslaught of frustrated passengers well after midnight! Prompt service, vouchers and explanation about breakfast buffet and shuttle
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Hotel's Favourite
Very nice centrally located Hilton. Within three block from the Richmond Centre Mall Which had many fast food Asian eateries. The hotel is very nice with a breakfast buffet with many selections. Wait staff was very attentive and welcoming. Only a short distance from Steveson
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Review collected in partnership with Hilton Hotels & Resorts
Response from CavellAu, Manager of Rooms Operations at Hilton Vancouver Airport
Responded 2 weeks ago
Dear Guest, Thank you for taking the time to write us a review on Trip Advisor. We are happy to know that you enjoyed your stay with us and had a great time in Vancouver! We look forward to your next visit. Regards, Cavell A. Manager of Rooms Operations
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When checking out we had to argue with staff that wanted to charge us for a bottle of water , even if there was a bottle of water in the room, not sure how he would have known we usd it, because we just left the room at 6 am and he said he was charging us for a bottle of water,
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Review collected in partnership with Hilton Hotels & Resorts
So when we arrived the staff made us feel so welcome and they were very helpful. The lobby and restaurant had a very nice layout. The conference space was adequate. The room was nice but the bed and the bedding were less than what I expected. Could have used a comforter. The
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+4
This was overall a very disappointing experience. It's my first time staying at this hotel. I rarely leave bad reviews for hotels. However, this is one of the most unpleasant hotel experiences in recent years. For context, I have top elite level status with the 3 largest
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Response from CavellAu, Manager of Rooms Operations at Hilton Vancouver Airport
Responded 5 days ago
Good day Mr. Chen, Thank you for taking the time to write a review on Trip Advisor. I apologize for the experience you had at our hotel. I've reached out to you in a separate email in regards to your stay. Allow me to refer to two things on this response. Your suite was upgraded and it was our fault that our agent did not disclose that information upon check in. Our restaurant offers breakfast choices therefore we were not required by brand standards to have a lounge however this is certainly an item that would be considered in our next renovation projects. We hope to bring you new exciting changes in the future. And we look forward to welcoming you back to stay with us. Regards, Cavell A. Manager of Rooms Operations
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飯店提供盥洗用具
comfey bed
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12345620
Good Day Merinski, I apologize for the late reply. We do have a Park Stay and Go package available at the hotel which includes parking for up to 21 nights. To book this, please contact our hotel directly at and we can have a Reservations Agent speak with you. If you already have pre-existing reservation booked, we can offer parking of $20 (after taxes) per night pre, during and post trip. You will have to pay in full at the Front Desk during check in. Please advise our Front Desk Agent during check in so we can register your vehicle. Thank you. Cavell Au Manager of Rooms Operations
0 votes
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Hello Edgussy, We do not charge a deposit but we require a credit card guarantee. Yes there is a smoking area outside of the hotel. The building is a non smoking building. Thanks, Gary Collinge General Manager
0 votes
Really? You want to take a cat to a hotel?!! I didn't think cats liked travelling - mine certainly don't. Spare a thought for other guests, and put the moggie in a cattery!
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Hello & thank you for your inquiry. Our airport shuttle leaves the airport every half hour at quarter after the hour and quarter to the hour. (15 & 45)
1 vote
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12
"Junior suite room with sofabed in the sitting room face the elevators, not too good for one sensitive to noise."
"corner/high as possible"
"Look North!"
"The higher you are the quieter it is. Ask for a view of the mountains if you want to watch planes land."
"Stayed on the 6th floor. Really quiet. The elevators are separate so that the traffic doesn't bother you."
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12345620
PRICE RANGE
US$ 196 - US$ 478 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton vancouver airport hotel richmondhilton hotel richmondhilton richmond
LOCATION
CanadaBritish ColumbiaRichmond
NUMBER OF ROOMS
237
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