We had been here several years ago and loved it. This time very disappointed. Room was overcrowded with cooking facilities that are no longer used. The bath had little paint on it and the bathroom tiles full of mould. The Venetian blinds in the bathroom broken, and the curtains in the bedroom not hanging properly. The TV needed a degree in technology to work. Could only be turned off with a secret button at the back on day one, and day two no control over the volume. While the service was lovely, the bed comfortable and the room warm, the general air of decay both in the rooms and lounge bar was grounds for crossing off this once grand place.
How sad that it was such a bad experience. Four of us...booked the Penthouse...no gas in the fire so the apartment was freezing. There were cheap plastic fans dotted around. The dishwasher had the previous guests dishes unwashed. No tea in the container. The pot plants in the master ensuite had seen better days. The second bedroom had an ironing board, iron, heater and air con unit cluttering the room. As if this wasn't bad enough sadly the staff weren't interested.
Don’t know why other people are complaining.. this is a stunning building and my room was beautiful. Harbor views in two different directions from separate windows, immaculate modern bathroom and period style brand new seating area to enjoy the views from. Fridge, electric blankets, free standing full length mirror, original fireplace. fabulous value compared to a regular motel or CBD hotel. Friendly and helpful hotelier. Great bar area. Can’t believe my luck value-wise.
This is no experience in revelling in the history of what was once a fine and grand hotel. It's shabby, tired and currently disrepected. The service seems chaotic and it had all the hallmarks of a Fawlty Towers episode. The room was tired and sad. Curtains were faded, paint was peeling, the fridge had been left off so was leaking and the bathroom had some weird wiring experiment going on with NO lights above the mirror. It's a beautiful that needs to be cherished and nurtured. It certainly isn't getting that treatment now and the rate we paid $175 (!) was certainly a rip off.
At weekend at faulty towers...on checking in the receptionist had no record of our booking, insisted on photo ID and even suggested we had booked under a different name? I was given the pile of check in information to see if I could see our names among the people already booked into the hotel, so much for privacy? The room and bed was very substandard, we had to request the floor be vacuumed as there was hair all through it. The smoke alarm went off at 4 am the first night in the room next door and continued for one hour! Room service does not include clean towels or washed cups.
We took the ferry over to Devonport to have an afternoon away from the buzz of Auckland . We explored on foot and popped into the Esplanade for a drink before heading back across the water. It wouldn't have taken much for us to decide to stay for dinner, but it wasn't to be. While we were there entertainment arrived with his guitar and played a few numbers before we left. Shall we say he put his own take on the songs and we weren't inspired to stay, so moved on relatively quickly.
We were told that we had booked superior room. We decided that we would make the most of the Harbour Sun Room and booked an extra night. We were disappointed, and appalled at the state of the room:- There was a discarded used paper towel left on the sunroom floor. The sunroom seemed to be used as a storeroom, 2 heaters and a fan, furniture and cushions in disarray. The venetian blinds did not work. The curtains were hanging from their hooks. The carpets in the room had not been vacuumed properly for some time, anything put on the floor was covered in dust. The glass surfaces, tables and mirror, had not been cleaned properly The breakfast provided was substandard, when we asked for fruit juice we were told that it would be extra!! We can understand that in these times…
We spent 2 nights at Esplanade & are disappointed as we love heritage buildings & were looking forward to the stay. Our room was musty & decor very dated. Service was not professional and the breakfast was also disappointing. Try bacon & eggs on cold plates, not nice. The Esplanade is in a stunning location and it is a grand old building however I wouldnt recommend it as a place to stay & we wont be back unless it is shown significant TLC and investment.
We came over from the Auckland cbd for a nice breakfast for our grandmas 84th birthday and it was highly disappointing so, if your looking for a disgusting breakfast with a frustrating experience with a short wait of 40 minutes to spear for a coffee then this is the place for you! My sister ordered a salmon bagel which came raw/slimy and tasting nothing like salmon- after asking for a different piece of salmon they returned it with a better piece of cooked salmon but with a raw/chewy bagel- not toasted. We waited about 45 minutes for some tea/hot chocolate it was ridiculous- hot chocolate came luke warm. I ordered tomato, toast and a hash brown (seemingly simple order) came with 2 poached eggs swimming in liquid and I’m vegan so that wasn’t acceptable- they took the plate away…
We had a few drinks to meet friends on Saturday evening. The service was terrible and the place needed a good clean. Hardly anyone there, which is not surprising. Music was the only redeeming feature.