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Gran Melia Palacio de Isora Resort & Spa

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5,994 Reviews from our TripAdvisor Community

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There are newer reviews for Gran Melia Palacio de Isora Resort & Spa
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Showing 3,625: English reviews
Margam, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 16 October 2015

Excellent hotel we have been twice and going back again next year. The only negative point is we upgraded to silver drinks package and forund the waiters would not come to us as quickly as maybe a paying guest. One negative out of all the stay though i think is amazing.

Review collected in partnership with Meliá Hotels International

Helpful?
2 Thank 143ceriw
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear 143ceriw, Thank you for sharing your comments at TripAdvisor. We are glad to know that you enjoyed your stay at our resort once again and we are delighted to know that you are looking forward to visiting us next year. However, we regret the situation you describe regarding our bar service although we would like to inform you that... More 

Edinburgh, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 16 October 2015

Was looking for a relaxing, pampered holiday in glorious surroundings and am happy to report that I found it! The hotel is situated in a lovely fishing village, which, whilst catering for the tourist, has not been spoiled by commercialism. The town folk are very friendly and pleasant. The Red Level Service makes you feel special and taken care of... More 

Review collected in partnership with Meliá Hotels International

Helpful?
3 Thank 6melvinw
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Mr. 6melvinw, Thank you for choosing Red Level at Gran Meliá Palacio de Isora for your holiday. We are delighted to know that you have enjoyed a lovely time with us, since we created Red Level for our guests to enjoy unique experiences at Tenerife. In addition, your compliments on our staff’s service and attention are highly appreciated. We... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 October 2015

Best place to relax. Our Red level Villa was amazing, we had everything we could need to disconnect from busy life in London. Our butler Jose was always very attentive and "no" is not part of his language, exactly what you would expect in a 5* place.

Review collected in partnership with Meliá Hotels International

Helpful?
1 Thank London3112
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear London3112, Thank you for choosing Red Level at Gran Meliá Palacio de Isora for your holiday at Tenerife. It is truly a pleasure to know that you have enjoyed a lovely time at your Red Level villa, as it is the best way to enjoy a relaxing holiday with the privacy of your own pool and garden. Also, you... More 

epsom, surrey
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 14 October 2015 via mobile

Chic, Funky, cosmopolitan hotel that screams out luxury on all levels. Husband booked this hotel as a surprise anniversary and bday for me! Our two little babies (just turned 2 and 4 months old) were with us also. Hotel is immaculate. Doesn't look tired at all. We were all in awe of the water fountain/display features in the main plaza.... More 

Helpful?
1 Thank Vanessa G
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Mr./Ms. Mangaroo, Thank you for your preference in selecting Gran Meliá Palacio de Isora for your holiday. We are delighted to know that our Red Level For Families service met your expectations, as it reconciles the kids’ keenness for fun and the parents’ need to relax through an exclusive and personalized service by our Family Concierge team. Your compliments... More 

Leeds, United Kingdom
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 14 October 2015 via mobile

We stayed here for a week & could of easily stayed longer. It was pure relaxation on every level. Stunning clean & modern. Couldn't fault this hotel or its staff Recommend to a couple of people who are considering booking for next years holiday. The photos don't do it justice AMAZING

Helpful?
Thank amandagary1
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Mr./Ms. amandagary1, Thank you for your preference in selecting Gran Meliá Palacio de Isora for your holiday. It is truly a pleasure to read such positive comments regarding your stay with us, as it is due to the effort and dedication of our team, that we are able to achieve our goal – the total satisfaction of our guests.... More 

Bexhill-on-Sea, United Kingdom
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 13 October 2015

A lovely hotel with fantastic staff could not wish for a better holiday the entertainment is fabulous and the food has lots of options for all tastes would suit all ages .We would defiantly come back again it's a Sensatori hotel and probably the best a fantastic infinity pool a must see

Helpful?
2 Thank Ian S
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Mr. Ian S, Thank you for choosing Gran Meliá Palacio de Isora for your holiday. We are glad to know that you enjoyed a lovely time with us, as it is due to the effort and dedication of our team, that we are able to achieve our goal – the total satisfaction of our guests. We hope to welcome... More 

London, England
Level Contributor
96 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed 12 October 2015

Visited in May 2014 with our 8 week old daughter. We returned for 10 nts at the end of Sept 2015, our (very active) daughter now 18 months. Having had such a great time last year and hoped we'd have a a similar experience. We spent each day at the family pool surrounded by families with similar aged kids. The... More 

Helpful?
Thank RJhols
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Mr. RJhols, Firstly we would like to thank you for the time you have taken to share your experience at TripAdvisor, as well as for your preference in choosing Gran Meliá Palacio de Isora for yout holiday. It is truly a pleasure to know that you have enjoyed pleasant stay with us once again, as your satisfaction is our... More 

Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 11 October 2015

We had a brilliant week at the gran melia palace. Everything about this hotel is top notch. The infinity pool is amazing and the largest we have been in, all the staff were exceptionally helpful and friendly, the choice of restaurants and the food was excellent and the entertainment good. We would thoroughly recommend this hotel both for adults and... More 

Helpful?
2 Thank Paul W
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Mr. Paul W, Thank you for the time you have taken to share your experience at TripAdvisor. We are delighted to know that you have enjoyed a lovely holiday at Tenerife. In addition, your compliments on our Infinity Pool, entertainment program and gastronomic offer are highly appreciated. We hope to welcome you soon to our resort. Best regards, Álvaro... More 

warwickshire
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 10 October 2015

A little late writing this review due to catching up with work. We have previously stayed at the Sensatori in Crete which we found fantastic. This time we booked at the Sensatori Tenerife and upgraded on arrival to Red Level Villa 2 (We are reliably informed this is the most economical way of booking the villa). Yes it was expensive... More 

Helpful?
1 Thank warwickbabe
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Ms. Warwickbabe, Thank you for choosing Red Level at Gran Meliá Palacio de Isora for your holiday at Tenerife. It is truly a pleasure to know that you enjoyed an unforgettable holiday at one of our marvelous villas. We are glad to know that its exclusive areas with private garden and pool, as well as its complete bathroom and... More 

Aberdeenshire, United Kingdom
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 10 October 2015

We stayed here for a week as part of a Thomson Sensatori holiday meaning some of this review will be specific to the Sensatori experience. Check in service was excellent; it was quite quiet when we arrived and we were tended to immediately by a friendly member of the reception team. Shortly after a few more guests arrived and we... More 

Helpful?
6 Thank TheFizzogs
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Ms. TheFizzogs, Thank you for your preference in selecting Gran Meliá Palacio de Isora for your holiday, as well as for the time you have taken to share your experience at TripAdvisor. We are glad to know that you enjoyed an overall pleasant holiday, and we truly appreciate your compliments on our facilities, rooms and Spa by Clarins. However,... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free Breakfast
  • Bar/Lounge
  • Beachfront
  • Spa
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Beachfront
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The natural beauty of Tenerife combines with an intense passion for service in the most superior luxury hotel on the island. With the Atlantic Ocean at its feet and the majestic Teide as a backdrop, the stunning scenery and eternal spring climate allows the Gran Meliá Palacio de Isora to provide guests with endless magical moments. The hotel has taken care of everything down to the very finest detail in each of its rooms, creating a personalised setting to ensure your total satisfaction. Imagine the experience of viewing the sun setting over the ocean from one of the magnificent rooms in this fantastic resort, the best 5 star hotel in Tenerife. ... more   less 

Additional Information about Gran Melia Palacio de Isora Resort & Spa

Address: Avenida Los Oceanos s/n, 38686 Alcala, Guia de Isora, Tenerife, Spain
Region: Spain > Canary Islands > Tenerife > Guia de Isora > Alcala
Price Range: ₹ 14,059 - ₹ 36,277 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Gran Melia Palacio de Isora Resort & Spa 5*
Number of rooms: 578
Reservation Options:
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Also Known As:
Gran Melia Palacio De Isora Hotel Alcala
Gran Melia Guia De Isora
Palacio De Isora Gran Melia
Gran Melia Palacio De Isora Resort & Spa Tenerife/Guia De Isora
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Questions & Answers

Here's what travellers have asked, with answers from Gran Melia Palacio de Isora Resort & Spa staff and other travellers.
343 questions
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Questions? Get answers from Gran Melia Palacio de Isora Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We have never been disappointed with our rooms”
 of 5 bubbles TinaL463, 1 Dec 2016 | Read review
“We were in 4097. Good view of pool and sea plus quiet away from lifts. ”
 of 5 bubbles lynneteacher, 28 Nov 2016 | Read review
“If you have a young family or are light sleepers, ask for a room away from the central area to guarantee a peaceful evening.”
 of 5 bubbles dorothyn723, 28 Nov 2016 | Read review
“Red Level sea view on first or second floor. The ground floor rooms have a terrace with gate access to the adult only pool area.”
 of 5 bubbles lesleys261, 28 Nov 2016 | Read review
“Don't get a ground floor room or else you get the noise from above, which is understanderable unless you have a nocturnal guest who enjoys watching fairly loud Spanish tv in the room above. I don't think I have experienced a noisy room in a quality hotel before?”
 of 5 bubbles SnowmanCoalville, 27 Nov 2016 | Read review
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