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Gran Melia Palacio de Isora Resort & Spa

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Gran Melia Palacio de Isora Resort & Spa
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6,405 Reviews from our TripAdvisor Community

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There are newer reviews for Gran Melia Palacio de Isora Resort & Spa
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Showing 3,861: English reviews
Reviewed 2 March 2016

we booked a deluxe room, partial ocean view, .all inclusive. The room faced the ocean but had palm trees which broke the view slightly. we also booked our own flights (I think Thompsons are the tour operator if you want a holiday package). We books transfer using Sun Travel - they were very good and much cheaper than the hotels...

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Helpful?
Thank Websteratwork
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear guest, Thank you so much for writing a review on Tripadvisor regarding your stay at Gran Meliá Palacio de Isora. We are glad to know that you enjoyed our facilities, rooms and BaliBeds by the pool. We also thank you for your valuable feedback as our main aim is to provide with the most satisfactory experience, and we will...

Fife, United Kingdom
Reviewed 2 March 2016 via mobile

We ended up here on default after we couldn't fly to Egypt, but couldn't have been happier. It cost us £1000 each when we upgraded to the all inclusive option for the week. The food is by far the best I've ever eaten abroad however I would agree the service can be lacking in places...a smile would go a long...

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Helpful?
Thank TJFT1
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear guest, Greetings from the Gran Meliá Palacio de Isora! Thank you so much for choosing to stay with us and for your lovely review regarding your stay with us. Your Feedback is a valuable source of information and it is a real pleasure for all of us to read that you appreciate our restaurants and the caring service of...

Cortona, Italy
Reviewed 1 March 2016

Excellent resort with top quality service and food.... Great pools and superb rooms....... Also had great weather which helped.... Easy access to local village and local eateries and cafe.... Highly recommended.....

Review collected in partnership with Meliá Hotels International
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Helpful?
Thank Chippy1949
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear guest, Thank you for sharing such a lovely review of Gran Meliá Palacio de Isora at TripAdvisor. We are glad to know that you enjoyed a pleasant stay with us and that our service, restaurants and facilities met your expectations. We hope to welcome you soon to Tenerife. Kind regards, Álvaro Cons Red Glove Service Manager

Bristol
Reviewed 1 March 2016

6th stay at this hotel and again in Red Level for Families. We were pleased to see the new Family Lounge was completed and this has fantastic facilities for all. Great kids club and area for us to relax and get a drink/snack. As always the Red Level staff are impeccable especially Alexandra, Ana & Dia who did a wonderful...

Review collected in partnership with Meliá Hotels International
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Helpful?
Thank CharlieDeane
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear guest, Thank you very much for choosing our Red Level For Families service for your holiday at Tenerife. It is truly a pleasure to read that once again you have decided to choose our most exclusive service for families for your stay at Tenerife. You may rest assured that I will personally share your feedback with Aleksandra, Ana and...

London, United Kingdom
Reviewed 1 March 2016

This hotel exceeded my expectations! Nothing was too much trouble and staff went above and beyond to assist and ensure my stay was perfect. I would def recommend to others. I was with my 3m old baby and everything went great!

Review collected in partnership with Meliá Hotels International
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Helpful?
Thank Stefanie H
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Ms. Stefanie H, Thank you for sharing your ncie review on Tripadvisor regarding your recent stay at Gran Meliá Palacio de Isora. The entire team is delighted to know that you had a pleasant stay amongst us and we were able to fulfill your expectations. Thank you as well for your feedback concerning our team's service, as our main...

Cardiff, United Kingdom
Reviewed 29 February 2016

Third visit to this hotel and was not disappointed hotel has vow factor wish I could bottle orange blossom fragrance throughout hotel. Food excellent in all restaurants however found drinks service a little slow especially on terrace and in theatre and hotel did not seem busy. Can't wait to go back

Review collected in partnership with Meliá Hotels International
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Helpful?
Thank Julie J
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Ms. Julie J, Greetings from Tenerife! Thank you so much for choosing for the first time the Gran Meliá Palacio de Isora during your recent holiday at Tenerife as well as for sharing such a nice review on Tripadvisor. We thank you for the feedback regarding our facilities, featuring several areas such as our restaurants. We are delighted to...

Manchester
Reviewed 29 February 2016

Stayed 5 nights B& B, which I booked direct with the hotel (& was given 100 Euros room credit - 20 a night - for booking direct which almost covered my lunches & a couple of drinks a day). Staff were all really lovely & helpful, from door staff to waiters to maintenance to reception. Any problems were solved very...

Review collected in partnership with Meliá Hotels International
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Helpful?
Thank KittyWanderer
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear guest, Greetings from Tenerife! Thank you very much for choosing Gran Meliá Palacio de Isora as for sharing your lovely feedback on Tripadvisor. It is always a pleasure to welcome you here and we are delighted to know that you enjoyed all our services and attention we provide within our Hotel. We cannot wait to host you back soon!...

Staffordshire, United Kingdom
Reviewed 29 February 2016

I don't normally do this but I feel compelled. We booked the Sensatori Tenerife for a celebration for my sons 30th it cost £9600 for a week for 5 adults and one child. it is billed as a 5 star plus, it is the worst hotel I have stayed in. we up graded to the all inclusive band thinking it...

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Helpful?
2Thank 497SANDY
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear guest, Thank you for choosing Gran Meliá Palacio de Isora for your holiday at Tenerife. We regret if your stay with us did not meet your expectations due to the situations you described. Therefore, we would appreciate if you could contact us directly through our email gex.palacio.isora@melia.com in order to provide us with further information regarding your experience, so...

Merelbeke, Belgium
Reviewed 29 February 2016

TOP hotel, TOP service, Very friendly, Great food!! very beautiful hotel, great luxery, great location. Pool is like on a postcard. Very helpfull staff, you can ask them everything. Foods and drinks were DELICIOUS!

Review collected in partnership with Meliá Hotels International
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Helpful?
Thank Anke D
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear guest, First of all, many thanks for sharing your opinion with the rest of the members of Tripadvisor. It is a great pleasure for the Gran Meliá Palacio de Isora team to receive such a lovely review about your experience at the hotel. We are delighted to know that you enjoyed our exclusive Service. We do our best to...

Norway
Reviewed 28 February 2016

I just came back from one week vacation at Gran Melia Palacio de Isora. Few things I think management should take into account. First, when you book ocean view room it supposed to be ocean view. Unfortunately in order to see the ocean from my room I had to bend really hard from the balcony:) so I got nice pool/restaurant...

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Helpful?
Thank Sashola2016
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear guest, Thank you for your preference in selecting Gran Meliá Palacio de Isora for your holiday at Tenerife. We are glad to read that you enjoyed an overall pleasant experience with us although we would like to inform you that the contracted all of our guests sign upon arrival is a standard lodging contract, following our country's laws and...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Breakfast included
  • Bar/Lounge
  • Beachfront
  • Spa
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Beachfront
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The natural beauty of Tenerife combines with an intense passion for service in the most superior luxury hotel on the island. With the Atlantic Ocean at its feet and the majestic Teide as a backdrop, the stunning scenery and eternal spring climate allows the Gran Meliá Palacio de Isora to provide guests with endless magical moments. The hotel has taken care of everything down to the very finest detail in each of its rooms, creating a personalised setting to ensure your total satisfaction. Imagine the experience of viewing the sun setting over the ocean from one of the magnificent rooms in this fantastic resort, the best 5 star hotel in Tenerife. ... more   less 

Additional Information about Gran Melia Palacio de Isora Resort & Spa

Address: Avenida Los Oceanos s/n, 38686 Alcala, Guia de Isora, Tenerife, Spain
Region: Spain > Canary Islands > Tenerife > Guia de Isora > Alcala
Price Range: ₹ 11,965 - ₹ 30,372 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Gran Melia Palacio de Isora Resort & Spa 5*
Number of rooms: 578
Reservation Options:
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Also Known As:
Gran Melia Palacio De Isora Hotel Alcala
Gran Melia Guia De Isora
Palacio De Isora Gran Melia
Gran Melia Palacio De Isora Resort & Spa Tenerife/Guia De Isora
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Questions & Answers

Here's what travellers have asked, with answers from Gran Melia Palacio de Isora Resort & Spa staff and other travellers.
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Questions? Get answers from Gran Melia Palacio de Isora Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“No better rooms all superb not worth extra for sea view”
  • Reception
 of 5 bubbles 631juliej, 28 Mar 2017 | Read review
“Excellent room professional staff”
 of 5 bubbles dianewP5835OO, 28 Mar 2017 | Read review
“4104 seaview room large balcony”
 of 5 bubbles vwatts497, 28 Mar 2017 | Read review
“4129 is by the kids pool. ”
 of 5 bubbles 62sahars, 28 Mar 2017 | Read review
“For families you want to be located near the family pool (7) - See map attached”
 of 5 bubbles V5425PBmattr, 27 Mar 2017 | Read review
5 of 5