We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Gran Melia Palacio de Isora Resort & Spa

Show Prices
Certificate of Excellence
GreenLeadersGold level
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
Compare best prices from top travel sites
and 1 more site!
Professional photos
Gran Melia Palacio de Isora Resort & Spa
Gran Melia Palacio de Isora Resort & Spa
Panoramas (89)
View Map
{"widget":{"name":"ibex_photo_carousel_streamline","template":"ibex_photo_carousel_streamline__widget","dust":{},"divClasses":"prw_rup prw_ibex_photo_carousel_streamline","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

6,151 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Gran Melia Palacio de Isora Resort & Spa
See the most recent reviews
Showing 3,706: English reviews
herts
Reviewed 23 February 2016

Pure luxury and pampering. We have stayed many times and are always satisfied with the resort, facilities and friendliness of the staff. We stayed at The Red Level this year and it was a wonderful experience. We were not happy with our room which overlooked the road and the balcony was a solid wall and you had to stand up...

Review collected in partnership with Meliá Hotels International
 Report
Helpful?
Thank fredaHerts
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear guest, Thank you very much for sharing your experience with TripAdvisor readers. We are all very happy to read that you enjoyed the personal service, and the warm welcome of the entire team. However, we regret if this time your room did not suit your preferences, therefore we would like to advise you you to contact us before your...

Ganei Am, Israel
Reviewed 23 February 2016

The hotel is beautiful ! But what makes the hotel such a great place to rest is the staff. They make it their goal to make everyone feel welcomed! Moreover, they cater to everyone's needs. The variety of restaurants is great!

Review collected in partnership with Meliá Hotels International
 Report
Helpful?
Thank barakn2016
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear guest, We are proud to read the lovely words you dedicated our staff. Do not hesitate, I will share it with all the Gran Meliá Palacio de Isora team. We hope to host you once more in a very near future to provide you our select attention and make your next trip to Tenerife an unforgettable and magical experience....

Reading
Reviewed 22 February 2016

Loved the Red Level bit of this hotel. Everything you could wish for in a truly 5 star hotel. No problem with booking restaurants in the main hotel as the Red Level reception would do this for you. Never any issue with sunbed availability in the Liquid Garden or round the pool area. Pool service (great cocktails) and lunch at...

Review collected in partnership with Meliá Hotels International
 Report
Helpful?
1Thank TrinaH
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear guest, Thank you for taking the time to post a review of your recent stay at Red Level at Gran Meliá Palacio de Isora. It is always wonderful to read such positive feedback, which serves as a great motivator to our team. It shows them that their passion and efforts to provide exceptional service are appreciated by those who...

Chorleywood, United Kingdom
Reviewed 22 February 2016 via mobile

Third visit and still most enjoyable with lots of magical touches! The setting still retains the wow factor albeit there are a few tell tale signs of wear and tear. The service remains very good but not quite so able to engage with their customers. Less of them, less local staff don't know which? Food was good, not as amazing...

 Report
Helpful?
1Thank AndrePeppermill
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear guest, Thank you so much for giving your feedback on your lastest stay with us. We are delighted to know you had a pleasant stay and you apreciated our facilities and entertainment program. However, please do not hesitate that we will take into consideration your experience to keep improving in each of the services you mentioned. We hope to...

Cheltenham, United Kingdom
Reviewed 21 February 2016

This was our first time at a Sensatori resort, we had heard many good things so had high expectations. We wanted a guaranteed good holiday with good food, comfy bed and good weather and overall this holiday was just that. We decided to book Full Board+ (which includes drinks with meals) rather than all inclusive as we did not feel...

 Report
Helpful?
5Thank Bec881
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear guest, Thank you for choosing Gran Meliá Palacio de Isora to celebrate such an special occasion as your birthday! We are glad to know that you had a lovely time with us and that enjoy the special amenities provided on your birthdays' day. Also, we truly appreciate your compliments on our gluten-free variety of dishes, since we always do...

Edinburgh, United Kingdom
Reviewed 21 February 2016

Peaceful relaxing week, only let down by food being 'only average'. Not a lot to do when it rains either otherwise the pools were good, rooms clean well maintained and easy to live in. Evening entertainment for children too complex with fun house show and a mini disco would have been more inclusive. The restaurant booking system is computerised and...

 Report
Helpful?
Thank tim22diver
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear guest, Thank you for sharing your comments with us through TripAdvisor. We are glad to know that you enjoyed an overall pleasant holiday with us due to our tranquil and relaxing atmosphere. However, we regret if your stay did not meet your expectations in other aspects, and you may rest assured that we will forward your comments to the...

Warwickshire, UK
Reviewed 21 February 2016 via mobile

Although very large the hotel is well maintained and the grounds are beautiful. We found the choice of food to be excellent, our only criticism was that certain vegetable and food items were placed into small serving bowls which resulted in the food going cold. Drinks not included in your package can also be expensive, really believe they should be...

 Report
Helpful?
Thank EborWarwickshire_UK
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear guest, Thank you for your preference in selecting Gran Meliá Palacio de Isora for your holiday. We are delighted to know that you have enjoyed a pleasant stay with us and that our facilities met your expectations. However, you may rest assured that we will take into consideration your feedback to keep improving. We are looking forward to welcoming...

Madrid, Spain
Reviewed 20 February 2016

If you are looking for a relaxing resort experience directly on the Atlantic Ocean, or somewhere Romantic to take your special someone, you really can't go wrong here. The Red Level service was absolutely phenomenal. The concierge and Butler service were tremendous, and the Red Level facilities and Claritin Spa were outstanding. Red level is a bit pricey, and the...

Review collected in partnership with Meliá Hotels International
 Report
Helpful?
Thank J G
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear guest, Thank you for choosing the Red Level at Gran Meliá Palacio de Isora during your recent stay with us as well as for sharing your nice opinion on Tripadvisor. We are delighted to know that you have enjoyed a lovely time in our Hotel as well as we are glad to know that our butler's team service and...

Hemel Hempstead, England, United Kingdom
Reviewed 20 February 2016

My partner, 13m old daughter and I stayed for a week in mid-February, booked through Thomson Sensatori. Although we had a good time and there are some real positives, sadly the experience did not meet our expectations. Positives: - The hotel looks very impressive; the Plaza and fountains are beautiful, the reception area lovely and the infinity pool set up...

 Report
Helpful?
6Thank Louise F
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Mrs. Louise F, Thank you for choosing Gran Meliá Palacio de Isora for your holiday at Tenerife. We regret if your stay at our resort did not meet your expectations and rest assured I have already forwarded your comments the the corresponding area supervisors, in order to take into consideration your feedback to keep improving. Regarding your comments about...

Oundle, United Kingdom
Reviewed 19 February 2016

This was one of the best vacations of my life! Thank you to Jose the head butler for pampering my friend and I and to Monica for making fitness fun. The food, villa, and red level services were amazing. Thanks again!

Review collected in partnership with Meliá Hotels International
 Report
Helpful?
Thank danielle_killian
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear guest, Thank you for choosing the Gran Meliá Palacio de Isora as well as for sharing your nice feedback at Tripadvisor. We are delighted to know that you enjoyed a great time in our Hotel and we were able to provide you with lovely moments during your visit. Also, you may rest assured that we will share your comments...

4,005 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (3353)
Viewed
Hotel & Grounds (780)
Viewed
View from Room (153)
Viewed
Pool/Beach Area (572)
Viewed
Family/Play Areas (30)
Viewed
Room/Suite (333)
Viewed
Bathroom (79)
Viewed
Dining (272)
Viewed
Business Centre/Function Rooms (5)
Viewed
7:37
Videos (3)
Viewed
Other (1126)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (607)
Viewed
Amenities (114)
Viewed
Beach (25)
Viewed
Deluxe Room with Sea View (57)
Viewed
Family Pool (6)
Viewed
Infinity Pool (54)
Viewed
Master Suite One Bedroom (74)
Viewed
Red Level Private Pool (3)
Viewed
Red Level Villa (85)
Viewed
Dining (76)
Viewed
The Hotel (113)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (45)
Viewed
Pool/Beach Area (14)
Viewed
Business Centre/Function Rooms (2)
Viewed
Hotel & Grounds (11)
Viewed
Dining (5)
Viewed
Room/Suite (7)
Viewed
Family/Play Areas (2)
Viewed
Other (4)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Alcala
36.8 km away
Hotel Botanico & The Oriental Spa Garden
Hotel Botanico & The Oriental Sp...
#2 of 80 in Puerto de la Cruz
1,419 reviews
15.1 km away
IBEROSTAR Grand Hotel El Mirador
15.1 km away
Vincci Seleccion La Plantacion del Sur
Show Prices
Show Prices
Show Prices
15.5 km away
Costa Adeje Gran Hotel
Costa Adeje Gran Hotel
#14 of 58 in Costa Adeje
5,072 reviews
0.3 km away
RedLevel at Gran Melia Palacio de Isora
15.1 km away
Melia Jardines del Teide
Melia Jardines del Teide
#27 of 58 in Costa Adeje
3,203 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Breakfast included
  • Bar/Lounge
  • Beachfront
  • Spa
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Beachfront
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The natural beauty of Tenerife combines with an intense passion for service in the most superior luxury hotel on the island. With the Atlantic Ocean at its feet and the majestic Teide as a backdrop, the stunning scenery and eternal spring climate allows the Gran Meliá Palacio de Isora to provide guests with endless magical moments. The hotel has taken care of everything down to the very finest detail in each of its rooms, creating a personalised setting to ensure your total satisfaction. Imagine the experience of viewing the sun setting over the ocean from one of the magnificent rooms in this fantastic resort, the best 5 star hotel in Tenerife. ... more   less 

Additional Information about Gran Melia Palacio de Isora Resort & Spa

Address: Avenida Los Oceanos s/n, 38686 Alcala, Guia de Isora, Tenerife, Spain
Region: Spain > Canary Islands > Tenerife > Guia de Isora > Alcala
Price Range: ₹ 12,223 - ₹ 27,211 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Gran Melia Palacio de Isora Resort & Spa 5*
Number of rooms: 578
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Priceline, Travelocity and Jetsetter so you can book your Gran Melia Palacio de Isora Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Gran Melia Palacio De Isora Hotel Alcala
Gran Melia Guia De Isora
Palacio De Isora Gran Melia
Gran Melia Palacio De Isora Resort & Spa Tenerife/Guia De Isora
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Gran Melia Palacio de Isora Resort & Spa staff and other travellers.
366 questions
Ask a question

See all questions (366)

Questions? Get answers from Gran Melia Palacio de Isora Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“do not pick very ground floor near garage.”
 of 5 bubbles geoffreyr873, 14 Jan 2017 | Read review
“The lighting was confusing and the beds were not very comfortable.”
 of 5 bubbles T1618XHandrewg, 13 Jan 2017 | Read review
“If you want a quite room you need to ask to be away from the bars and outside area where the fire pit is.”
 of 5 bubbles bournemouthamarillo, 13 Jan 2017 | Read review
“Go to another hotel”
 of 5 bubbles 293kerryw, 12 Jan 2017 | Read review
“Deluxe rooms overlooking the mountains are cheaper and the view is lovely”
 of 5 bubbles goldfish666, 9 Jan 2017 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay