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Gran Melia Palacio de Isora Resort & Spa

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Gran Melia Palacio de Isora Resort & Spa
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6,374 Reviews from our TripAdvisor Community

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There are newer reviews for Gran Melia Palacio de Isora Resort & Spa
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Showing 3,846: English reviews
Preston, United Kingdom
Reviewed 9 December 2015

My husband and I stayed at this hotel for the second time. It did not disappoint our expectations. The hotel is absolutely perfect. Beautiful hotel, excellent staff who were friendly and welcoming-everyone we came into contact with from Gran Melia went the extra mile to ensure customer service was delivered to a high level. The grounds, pool, restaurants and surrounding...

Review collected in partnership with Meliá Hotels International
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Helpful?
Thank denisehA6960BD
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Ms. denisehA6960BD, First of all, we would like to thank you very much for taking some of your valuable time to review Gran Meliá Palacio de Isora on TripAdvisor. It is more than a pleasure to read that had a lovely holiday and made the most of your time with us. Also, many thanks for complimenting us on our...

UK
Reviewed 9 December 2015

A beautiful hotel we had 12 days of excellent service and quietness then on the 12th day a conference for 'Chill Out' arrived they ruined the whole atmosphere of the hotel, they were noisy around the pool and hotel and allowed to wear flip flops and shorts in the dining room in the evening. Unfortunately we did not enjoy our...

Review collected in partnership with Meliá Hotels International
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Helpful?
Thank cyberspaceuk
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear guest cyberspaceuk, Thank you for your preference in selecting Gran Meliá Palacio de Isora for your holiday at Tenerife. We are glad to know that you enjoyed an overall pleasant stay with us, although we regret if the situation you mentioned besmirched somehow your experience. You may rest assured that our team intervenes when some guests' behavior disturbs the...

Belfast, United Kingdom
Reviewed 9 December 2015

First time to Tenerife and this hotel and would certainly go back again. We stayed in the Red Level and would 100% recommend it, worth the extra cost. The room was perfect and spotless, bed very comfortable. Staff very efficient, polite and gave the impression they enjoyed working for Gran Melia. Food wonderful, apart from the Italian Restaurant which was...

Review collected in partnership with Meliá Hotels International
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Helpful?
Thank David S
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Mr. David S, We would like to take the chance to thank you very much for choosing the Red Level at Gran Meliá Palacio de Isora on the occasion of your first trip to Tenerife and rating us here on TripAdvisor afterwards. It is delightful to read that you had a pleasant stay and that you would recommend us....

Chesterfield, United Kingdom
Reviewed 8 December 2015

We stayed at this hotel with our 1 year old son at the end of November. I don't have one bad word to say about this place! It was AMAZING!!!!!!! The food was the best I have ever had in a hotel, seriously wonderful food of high quality and choice. The staff were so pleasant and helpful and each of...

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Helpful?
1Thank Kelly S
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Ms. Kelly S, Thank you very much for having chosen the Gran Meliá Palacio de Isora for your holiday at Tenerife and for posting your review on TripAdvisor. We are delighted to read your kind comments about our staff and be rest assured that they will be shared with all the team. Those comments will incentive us to keep...

Reviewed 8 December 2015

Great place, hard to beat, certainly in Tenerife, .........but, lost the first nights sleep due to two drunks above our room, the hotel provided us with an alternative room the following day, location of which was a slight improvement, I would have thought the management would have upgraded us , particularly we had the inconvenience of a lost nights sleep...

Review collected in partnership with Meliá Hotels International
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Helpful?
Thank Ian H
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Mr. Ian H, Thank you for your preference in selecting Red Level at Gran Meliá Palacio de Isora. We are glad to know that you enjoyed an overall pleasant stay at our hotel, although we regret if it was somehow besmirched by the situation described regarding the guests staying just above your room. We always do our best for...

Reviewed 8 December 2015

What can I say ..... it gets better, if that's possible !! The grounds, staff, food - everything is just soo good. We had a problem with the docking station in our suite and had to call housekeeping - they were so helpful. The phone was not compatible but they just really wanted to help. Maintenance made about 3 visits...

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Helpful?
1Thank Valerie T
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Ms. Valerie T, Thank you for having stayed with us again and spending some of your valuable time writing a review on TripAdvisor. It is delightful to read that you have enjoyed your fifth stay with us and thank you very much for kind words towards our maintenance team and areas, it is great to hear that you spent...

Wisbech, United Kingdom
Reviewed 7 December 2015

Fantastic hotel couldn't fault any thing staff so polite and efficient food quality very good rooms perfect pools so clean and fresh good walks out of the resort lovely market square to enjoy a coffee or beer

Review collected in partnership with Meliá Hotels International
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Helpful?
Thank paulmB4343HV
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Mr. paulmB4343HV, Thank you for having stayed with us and for spending some of your valuable time writing a review on TripAdvisor. We are delighted to read that you enjoyed our facilities and restaurants, as it is due to the daily dedication of our team, that we are able to achieve our goal – the total satisfaction of our...

Edinburgh, United Kingdom
Reviewed 7 December 2015

We really enjoyed our stay in this hotel. The room was very comfortable, everything was spotlessly clean and we could not speak highly enough about the staff. Each staff member we encountered was so pleasant and helpful. Food in general was very good, as was the wine. We stayed for 10 nights, and would definitely return, but probably next time...

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Helpful?
1Thank Jean R
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Ms. Jean13212, We would like to thank you for your fantastic review about Gran Meliá Palacio de Isora. It is such a pleasure to read that you enjoyed a soothing and lovely stay with us. Also, we appreciate reading your compliments on our gastronomic offer, rooms and of course, the service provided by our team. We would be more...

Bristol, United Kingdom
Reviewed 6 December 2015

This was our first holiday with both our daughters and went very well. I had read a few slightly negative reviews before booking which had made me wary but overall we had a great time. We very much enjoyed the company of other families with young children and our girls socialised happily with the other children. The entertainment for children...

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Helpful?
Thank Fiziojo
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Guest Fiziojo, Thank you for your preference in selecting Gran Meliá Palacio de Isora for your first holiday with your family. We are delighted to know that you enjoyed a lovely time with us and we appreciate your compliments on our staff’s service. However, regarding our pools' temperature, we would like to inform you that they are usually warm...

Reviewed 5 December 2015 via mobile

This is the first place abroad that me and my partner went to together. We have been going back every year since. I suffer with psoriasis so I am not able to go into chlorine swimming pools. I really struggle to find hotels that have salt water pools, so when we came across this hotel we had to go. The...

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Helpful?
1Thank youngashleigh
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear youngashleigh, First of all, thank you very much for choosing to stay with us and reviewing our hotel afterwards. We are more than pleased to read that you felt at ease among us and enjoyed your stay. It is our aim to make our guests feel comfortable and assure them of a wonderful experience, so it is very encouraging...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Breakfast included
  • Bar/Lounge
  • Beachfront
  • Spa
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Beachfront
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The natural beauty of Tenerife combines with an intense passion for service in the most superior luxury hotel on the island. With the Atlantic Ocean at its feet and the majestic Teide as a backdrop, the stunning scenery and eternal spring climate allows the Gran Meliá Palacio de Isora to provide guests with endless magical moments. The hotel has taken care of everything down to the very finest detail in each of its rooms, creating a personalised setting to ensure your total satisfaction. Imagine the experience of viewing the sun setting over the ocean from one of the magnificent rooms in this fantastic resort, the best 5 star hotel in Tenerife. ... more   less 

Additional Information about Gran Melia Palacio de Isora Resort & Spa

Address: Avenida Los Oceanos s/n, 38686 Alcala, Guia de Isora, Tenerife, Spain
Region: Spain > Canary Islands > Tenerife > Guia de Isora > Alcala
Price Range: ₹ 11,461 - ₹ 30,703 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Gran Melia Palacio de Isora Resort & Spa 5*
Number of rooms: 578
Reservation Options:
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Also Known As:
Gran Melia Palacio De Isora Hotel Alcala
Gran Melia Guia De Isora
Palacio De Isora Gran Melia
Gran Melia Palacio De Isora Resort & Spa Tenerife/Guia De Isora
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Questions & Answers

Here's what travellers have asked, with answers from Gran Melia Palacio de Isora Resort & Spa staff and other travellers.
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Questions? Get answers from Gran Melia Palacio de Isora Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Find out what time to expect the maids. If "sometime before 5pm" bothers you, ask for a more specific time. They'll be happy to oblige.”
 of 5 bubbles lynnbM6387ZA, 22 Mar 2017 | Read review
“sorry did not leave one!”
 of 5 bubbles scottmoncrieffh, 22 Mar 2017 | Read review
“Perfect. Standard of cleanliness outstanding & staff very unintrusive.”
 of 5 bubbles T7967VCstephent, 20 Mar 2017 | Read review
“Ask for a room on a high floor with a partial or full sea view”
 of 5 bubbles JanisCarole, 18 Mar 2017 | Read review
“Ask to be away from the children's pool, which starts revving up far too early.”
 of 5 bubbles DabberDB, 17 Mar 2017 | Read review
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