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Gaya Island Resort

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Gaya Island Resort
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999 Reviews from our TripAdvisor Community

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Showing 860: English reviews
Reviewed 13 August 2016 via mobile

We stayed at Gaya Island Beach resort at the beginning of August. My husband and I arrived as scheduled and threw a spanner in the works ... our daughter in law had had a flight delayed from Phuket and missed a connecting flight. Our son had stayed at the airport to support her as she is expecting a baby. This...

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2Thank Andeange
GIR-MGR, General Manager at Gaya Island Resort, responded to this review

Dear Andeange, Thank you for posting your comment on Tripadvisor. We were very happy to read your review, and are glad that we could contribute to making your trip to this great experience. Thank you for taking the time to appreciate this service. Personalised service is of great importance to YTL Hotels, and we invest heavily into training to ensure...

Auckland, New Zealand
Reviewed 13 August 2016 via mobile

Gaya Island was a prefect place to end a great holiday. From the time we walked through the door at the Jesselton Point to check in the staff went out of their way to help. The food was amazing, the activities were well run and great fun and the staff were incredible they always had a smile on their faces...

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2Thank Acourtneyoshannessy
GIR-MGR, General Manager at Gaya Island Resort, responded to this review

Dear Acourtneyoshannessy Thank you for posting your comment on Tripadvisor. We were very happy to read your review, and are glad that we could contribute to making your trip to this great experience. Thank you for taking the time to appreciate this service. Your feedback has been shared across the whole team, who are equally delighted to have received such...

Brisbane, Australia
Reviewed 11 August 2016

I am staying at the resort tonight and tomorrow night. I have never written a bad review of accommodation but I feel compelled to do so immediately for the reasons I will give below: 1. When we arrived our room was not ready and we were made to wait in the lobby with no solution indefinitely. On inquiry I discovered...

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Thank Monique C
GIR-MGR, General Manager at Gaya Island Resort, responded to this review

Dear Monique C, Thank you for your recent stay with us and for feedback. We deeply regret that you have had an unpleasant experience while staying at Gaya Island Resort. We have taken note of your comments, which we regard as very serious, and would like to discuss them with you in details at your earliest convenience. Would you please...

London, United Kingdom
Reviewed 9 August 2016 via mobile

I visited this resort as a friend's birthday surprise present. The communication with Gracie was excellent and we managed to secure a room despite short notice. We were received by staff members at their office at their Jesselton Point office and our luggage taken care of all the way to our rooms. A 20-minute speedboat ride took us from the...

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Thank Iris Y
GIR-MGR, General Manager at Gaya Island Resort, responded to this review

Dear Iris Y, We are most pleased to know you enjoyed your stay at Gaya Island Resort and thank you for posting a review on Trip Advisor. My team and I are delighted to note that our hotel and services have met your expectations in every way. We hope to have another opportunity to welcoming you back in the near...

Reviewed 8 August 2016

First things first - this is one of the best resorts I've stayed in. We stayed in a Canopy villa. A beautiful big villa with a big lovely bed, huge bath tub, a veranda with 2 daybeds, refrigerator and a walk-in closet. The description of the villas differ on different booking sites and many of them are actually wrong. There...

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1Thank Dan O
GIR-MGR, EAM at Gaya Island Resort, responded to this review

Dear Dan O, We are most pleased to know you enjoyed your stay at Gaya Island Resort and thank you for posting a review on Trip Advisor. My team and I are delighted to note that our hotel and services have met your expectations in every way. It is certainly nice to hear that you found our staff professional, friendly...

London, United Kingdom
Reviewed 2 August 2016

We came to Gaya Island in May as part of our 4 week honeymoon in Asia, we stayed at Gaya for 5 days and to be honest I wish we had never bothered. So many things went wrong from the moment we arrived. As we entered the hotel we were so excited as this was our first 'paradise beach hotel'...

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Thank KirstyB23
GIR-MGR, EAM at Gaya Island Resort, responded to this review

Dear KirstyB123, Thank you for sharing your experience with us. I have taken a serious view with regards to your experiences at our resort. I sincerely apologise for the services delivered which are not reflective of our usual standards. I have immediately addressed your comments with the department concerned for immediate corrective actions and improvements. We truly value your patronage...

Batemans Bay, Australia
Reviewed 2 August 2016

My wife and I spent 5 days in paradise here. This resort is a short boat ride from Kota Kinabalu, the resort boat transfer departed from the terminal after a late night arrival by air. From the moment we arrived everything was perfect. The setting amidst the rainforest is simply stunning, the staff are genuine warm and helpful, and the...

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1Thank Steve T
GIR-MGR, EAM at Gaya Island Resort, responded to this review

Dear Steve T, Thank you for your recent stay with us and for your fabulous review of our hotel. It is wonderful to hear that you have enjoyed your stay with us. I would also like to thank you for your compliments on our hotel’s services. Your compliments will certainly spur us on to provide the very best for our...

Berlin, Germany
Reviewed 1 August 2016 via mobile

This hotel is badly managed. The rooms are run down on complaints you'll don't get any reaction (one door wasn't opening, the mini bar wasn't cooling, the terrace was wet and dirty - we called several times - no reaction at all). The worst: you are on an island, every 5 minute shuttle to the city is priced 30 Euro...

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Thank rennersen
GIR-MGR, General Manager at Gaya Island Resort, responded to this review

Dear Rennersen, Thank you for your recent stay with us and for feedback. We deeply regret that you have had an unpleasant experience while staying at Gaya Island Resort. We have taken note of your comments, which we regard as very serious, and would like to discuss them with you in details at your earliest convenience. Would you please contact...

Edinburgh
Reviewed 31 July 2016

As soon as you arrive you a greeted by a member of staff,with a welcome drinkwho then shows you round and takes you to your room. The room was lovely, good size and clean it has a double size bath and has cotton robes, toiletries were really nice and a good size, also in the room was a straw beach...

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Thank Jan045
Trondheim, Norway
Reviewed 31 July 2016 via mobile

My girlfriend and me (we are 39 and 41) from Norway) have now been here for 7 days. This holiday we travel without our children, and to be honest we wished more of the other guests here would have done the same. This is a romantic, supposedly quiet, place to relax. And in the start it was, but some have...

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Thank Pål R

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Amenities

Highlights
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff

Additional Information about Gaya Island Resort

Address: | Malohom Bay, Tunku Abdul Rahman Park, Pulau Gaya 88000, Malaysia
Region: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Pulau Gaya
Price Range: ₹ 11,569 - ₹ 24,248 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Gaya Island Resort 5*
Number of rooms: 121
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Also Known As:
Gaya Island Resort Kota Kinabalu District, Sabah, Malaysia
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Questions & Answers

Here's what travellers have asked, with answers from Gaya Island Resort staff and other travellers.
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Questions? Get answers from Gaya Island Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book with hotel for free boat transfer and a free 50 minute massage”
 of 5 bubbles JACKKLAD, 20 Mar 2017 | Read review
“High up if you can manage the steps”
 of 5 bubbles P2310KNsarahk, 19 Mar 2017 | Read review
“Choose high and a good view or lower and less of a climb”
 of 5 bubbles jtjdv, 17 Mar 2017 | Read review
“Higher rooms have the best view - but are a climb from the beach/pool”
 of 5 bubbles 252kated, 17 Mar 2017 | Read review
“Get rooms further up the hill for the views.”
 of 5 bubbles , 28 Feb 2017 | Read review
5 of 5