Very nice resort with 5 star amenities, hot springs were very well kept and provide a great experience. If you are staying with Tabacon you can access Shangrila Garden which provides exclusive area to enjoy the hot springs. Spa is really good
What a relaxing visit to Tabacon! The hotel is just the right size nestled amongst tropical flora with views if the volcano and coatimundi from the room. We wanted to make our trip as low stress as possible; ate the hotel buffet breakfast each day, soaked in the hot springs, then had our evening meal on property. The hot springs is a choose your own adventure natural setting with waterfalls to pound away your stress and hot, hot water in Shangri-la. We watched the World Cup at the swim up bar and enjoyed a pina colada in a giant pineapple. The staff we interacted with were cheerful, helpful, and kind to children. Tabacon is tropical perfection; naturalistic luxury without toney overtones.
The service at Tabacon was 5 star. We really enjoyed our time there. Yes, the hot springs can get busy, but we almost always were able to find a pool because the place is very big. (Although the place was a maze and difficult to find your way through. A map would have been helpful)
The hotel and grounds are incredible!! The only issue we had was that of the two concierge ppl we spoke with one was completely unenthusiastic and the other was fine but “booked” us for an excursion that no-showed and wasted our last afternoon. When we were left behind we drove the 1-2 mins to the entry to the volcano park and got entry and a guide for under $80 (2 adults, 2 free kids, personal guide for us) compared to the $239 the hotel tried to charge us for a company that didn’t even show up for us and then didn’t want to give us a refund even though the tour was 2.5hrs and sunset was getting too close to complete the tour. The rest of the staff was great.
Never seen anything like the TABICON! So lush, so Ecco, the people are beautiful! The hot springs from the volcano are epic, small hidden gems everywhere! The food was great, loved the cocktails. Staying at the hotel is best when visiting the hot pools!
Stayed in the Tabacon suite with family of 4 and it was perfect.The thermal springs were spectacular and the hotel was wonderful. So many local activities for a family. We are already looking forward to returning.. .
The bad cleanliness here was not what you expect from aluxuryhotel. Our room had filthy windows and a filthy toilet with pubes around the seat and dirty floors. There were hairs and bandaids floating in the pool. People spilled at the breakfast area and nobody cleaned it. We waited for our coffee forever and the pizzas at the bar war terrible.
One of the best spaces I have ever stayed, would recommend it to a friend or family. Look forward to next time. All interactions with staff was pleasant, all meals and drinks were yummy. Lastly, the actual hot springs were as beautiful as Costa Rica.
This pricey resort is worth every penny. Absolutely stunning thermal springs and fabulous room with a breathtaking view. Exceptional service and food. Do not miss the opportunity to stay here during a trip to Costa Rica.
I arrived on Nov 18. On Nov 19 morning, I was tested covid positive. For your hotel safety, I decide to leave at 2pm. The guy in the front desk didn't show any sympathy on me. I don't need that either. I even didn't ask for a possible refund of my 2nd night because I think I was leaving after noon time already. However, your hotel charged me $164.99. what is that? Penalty? Your hotel is way too much greedy!!! I am a Globalist with Hyatt. Honestly, this is the worst experience I ever have.