SRM Hotel Maraimalai Nagar is often commended for its welcoming atmosphere, complete with ambient music, pleasing aromas, and verdant spaces. The service staff receives high marks for their professionalism and friendliness, despite occasional room service hitches. Cleanliness is a standout feature, with guests frequently noting the well-kept rooms and tidy environment. While the amenities—which include modern and spacious rooms—are usually praised, some guests have raised concerns about room service and renovations. The hotel is acknowledged for its value, offering quality services at reasonable prices, although opinions on cost vary.