As a first trip to the Dominican and a first trip to an all-inclusive resort, I would have to say that this place is incredible! From helpfulness before even arriving to immediately taking the reigns as soon as the transport door opened all the way up until we left! Their goal is clearly to make things as simple, convenient and pleasureable as possible! I could easily make this a novel length review with all of the things but if you haven't experienced Cap Cana, you need too!
Excellent stay! Highly recommend for families. Not one complaint. Tons of things to do and all staff were above and beyond helpful. Waterpark was the kids highlight as well as the sailboats. Entertainment was always exciting and fresh.
Such an amazing resort, perfect service, no issues with finding a lounge chair, such friendly service, great entertainment for families and great food and drinks! Jenny from the kids club is amazing and trusting with the kids. Our room is spotless and always freshened. We want to return yearly! Beach is perfect white sand! We love it!
We had stayed at an all-inclusive resort in the DR several years ago and had an idea of what we were getting into. The Hyatt Ziva Cap Cana, however, far exceeded any and all expectations! The setting is stunning, the property and programming well-thought out, the decor beautiful, the eating options plentiful and delicious, the staff gracious and helpful, and the overall experience refreshing.
From the activities (painting on the beach), to the shows (Michael Jackson show must see), to the great dining experiences and amazing customer service me and my girlfriend were happy we made the choice to stay here. Enso at the outside bar was lively everyday, Marvin at Mercado greeted us and remembered our drinks daily. Just very well overall experience and the staff was very friendly and thoughtful.
This was our first time to the Dominican Republic and we are so happy we picked the Hyatt Ziva Cap Cana! The resort was beautiful, modern, very clean, and conveniently located to the airport. The service on property was beyond fantastic! Specifically, Hector at the Club bar and Santo our butler! Truly every single staff member was fantastic but these two were just on another level and did everything in their power to make sure that that we enjoyed ourselves! Pools were beautiful, beach was close (and gorgeous), all of the restaurants were good, the entertainment was very enjoyable! Our family had probably the best trip we’ve ever experienced and we cannot wait to go back!
Our trip was excellent! the resort is spectacular, in every way! We were very well received and treated wonderfully throughout our stay. I want to highlight the service given by the employee Gray, from the Navigater restaurant, which was excellent and impeccable. We will definitely come back again
Everything about this resort screams luxury! From the moment we arrived we have been treated like royalty. The resort is clean, well maintained, and just overall spectacular! The staff especially those who are in charge of daily activities are friendly, fun & kind! Especially Alexander EVERYWHERE!! He is literally everywhere!! Alexander made sure we were always comfortable & happy! Delphi was a huge help as well. Now onto the food. All inclusive resorts sometimes get bad raps. Not here! We never had a bad meal. From Club level restaurants to the daily buffet, everything is served with care & cleanliness. The buffet is served to you . No need to worry about any cross contamination at all. We loved the sushi at Tempest & The steaks at Waves ( Zilaria side) . The service all around is top notch! We are definitely planning on coming back soon!! This is our new favorite place on earth! Thank you to all the staff at Hyatt Ziva for an unforgettable vacation!! Cheers!!…
Kids club is really nice, Leonela Juli and Maried are kind. Kids were very happy to join the activities. Aqua zone is not big, but fun for small kids. The beach is really good, service in general good.
This all inclusive experience was fantastic. The views, The reception, The facilities, The activities but mostly the staff! My favorite restaurant was Shutters because of the food, view and staff. Enoc the chef prepared my family an off the menu lunch that we will never forget! Neunice was so sweet and smart we returned just to be with her. At the Club level bar, Yefri and Carlos took such good care of us and everyone who was in their care for the day. Oscar was our butler who would pop up out of nowhere to make sure we had everything we needed. Junior Cid helped us with our accommodations. Also Hector in the VIP area always had a delicious Santo Domingo coffee for us. Oh Santa on the beach! She was like family! Alexander who ran the painting classes and exercise classes too! My family loved them all and they made us feel cared for and special. I highly recommend this property. You will need for nothing and enjoy the food, people and beach!…
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