The resort is wonderful and the staff beginning with Darling (Club Manager), Executive Chef Miguel, to Sommelier Christian and the Event team lead by Amado (Silvio) and Arturo are all Fantastic. There are many other mentionable staff as well such as waiter Emmanuel and butler Will who tried to correct some errors as best as he could. This beach, the pools, the martini bar all great. If I make one recommendation. Always let the waiter recommend your dining selections just as Carlos did for my wife and I at Noodle and Thread or Emmanuel did at Wave which were wonderful and delicious.
What an amazing resort! For one it’s absolutely beautiful, well kept and safe. The food is excellent and drinks are excellent. It has an amazing gym and so many restaurant options. It has healthy options as well. This was hands down the best resort experience we have had. The staff is all so friendly and helpful! Team Shutters and Anthony and the gym staff were outstanding, mainly the spin instructor and yoga instructor.
This is the wonderful resort which ever i have been !! Especially noodle and thread Ramon & Ciara !! Thank you so much!! They made us a wonderful day!!! This resort gave us good trip which ever i never faced!!
We stayed there for 4 days, and everything was amazing. Everything is clean and everyone is courteous. I wish there was a list of entertainment on Hyatt phone app, because we missed a lot of them. The food was amazing.
This place is the best place I’ve ever been. Staff is trained so well. So kind. So accommodating. Amado Edward and Arismendi Martinez were incredible. Everything we needed they took care of. Like I was family. Best ever. The shows each night these guys were there calling me by name and making sure I had everything I wanted not just needed. I will come back every chance I get.
We visited Feb 2023 for our honeymoon and had an amazing time. The hotel itself is very modern and beautiful with plenty of chairs around to lounge in both around the hotel and the pool areas. The staff are all very friendly, especially the activity coordinators. We didn't expect to do activities everyday but there was at least one activity we loved every day, like painting, hat decorating, candle making, etc with Amanda and Arturo who were very friendly and instructive :) we will be taking home what we made as souvenirs. The night time show entertainment was also very fun although we would have liked to have a separate theater from the kids side. The Ziva and Zilara share a theater and although kids are fun, sometimes adults wanna karaoke by themselves. We still liked that the two resorts are connected since we were able to pick and choose between many different restaurants/the two buffets. The food was also amazing, much better than other resorts we have been to. Overall we would visit again!…
The hotel is wonderful., beautiful and the landscape is so well designed. The food was delicious and well made.. the staff is super helpful specially Arturo, Amanda and Jean . The shows were so enjoyable, I was dancing and singing along. I made a hat and was so cool. Totally enjoyable time. I will be back
The hotel is beautiful with excellent staff, very attentive, polite and respectful to all the guests, the food is excellent, I loved the Shutter restaurant, it was our favorite, Arturo and Amanda from entertainment were wonderful, we made crafts that were very good. The drinks have good quality and they have excellent weather. We will return to paradise...
Everything about the hotel is nice, beautiful, very helpful staff, clean, good delicious food, great location, great arts & crafts. Amanda is amazing. Arturo very friendly and helpful. Bars are very equipped. Rooms are clean, and beautiful. Very friendly staff. I’m coming back again.
We saw this resort being built when we visited the Sanctuary 4 years ago and walked this beach. We have been coming to Dominican Republic for nearly 25 years. This resort is truly amazing on so many levels. The luscious mature vegetation, thoughtful Domincan decor flair, huge infinity pool overlooking the breathtaking Carribean sea, endless drinks and love touches from the employees, high end restaurant experiences and amazing entertainment at so many levels. We would like to recognize our friendly Jean C from entertainment staff that kept us updated with the daily schedules of their unique entertainment experiences and Santa, our beach bar waitress who works her butt off everyday with a huge smile and excellent service for everyone in that hot sun. If you plan to pay with points for any or all nights beware... you are placed in a standard room with no chance in advance to pay for upgrades unless there is availability the day you arrive. We paid for the club upgrade daily so that we could use the beach restaurant for breakfast but our room experience was not good. The initial room we were placed in 5322, had a dehumidifier in it but smelled fine. We unpacked, went to the beach, came back and it smelled of must. Henderson at the front desk was able to get us another room, 5419 and that smelled fine as long as you didn't open the slider! The steak house grill was directly below it and smoked up the balcony until about 9:30pm (AM coffee worked though). We didn't ask to change our room again as we didn't want to be a pain and didn't want to pack and unpack once again. We had been traveling for 3 weeks throughout Punta Cana so we had a lot of luggage! We want to come back but will ask not to be in building 5 near the restaurants. …