Treated like beloved royalty the moment you step into the front entrance and the service only gets better from there. Gorgeous open air lobby area leading to picture perfect views of the pools and ocean and the surrounding buildings, bungalows, and restaurants/bars. Had a great time just relaxing for the week and doing absolutely nothing but enjoying the weather, views, drinks, and constant attentive service. Jordan rocked as our one-man, I’ll take care of anything you need, go-to guy! Answers every question or text right away and made suggestions to help us out. Can’t say enough about the entire staff. Always greeted with Holas, fist bumps, and “anything you need” from every person you walk by. Definitely plan to come back some time in the future. Only one less than excellent comment: for as upscale and attentive the staff and facilities are, the restaurants are a bit underwhelming. Typical Secrets collection but the quality was inconsistent. Salmon filet in cream sauce at Bordeaux was to die for, but other dishes there and at other offerings were so so. Not bad mind you, just not up to the bar set by the rest of the resort facilities and stuff. But then you don’t come to Secrets Cap Cana for the food. Go, get some sun, and be happy!…
Matiel and the rest of the staff went out of their way to help my friend and I feel at home and comfortable. Beautiful resort, pool and beaches combined with awesome restaurants, gym, excursions, etc made this trip great. Looking forward to the next time!
Oliver and Alexis are top notch. Great service. Resort is excellent. We would definitely go back. Very clean and well maintained. Rooms, pool, beach, all are great. The food was fantastic. My favorite was the Dominican lunch.
We had a wonderful time at this resort! It's absolutely beautiful! We spent most of our time at the beach laying in the comfiest chairs. The white fine sand is dreamy and the water is the most heavenly shade of blue! Preferred Service with Carlos and Edward was amazing! They helped us with easy check in and check out. They greeted us each morning at breakfast to coordinate our dinner reservations. They always made sure we had the best table in the house! They also arranged our transfers to the airport. Our group had three departure times, so it saved us lots of waiting time which we were more than happy to spend at the beach! Marta and Ros were incredibly attentive at the beach! They knew our favorites and always greeted us with the biggest smiles! We had the best time at Himitsu with Luilly! He was incredibly joyous and entertaining!…
Our trip was amazing! This is our second trip to this resort and it was as good as the first. All of the staff was amazing but Miguel was our butler and he made sure that we had everything we need. Make sure to visit the Sugar Reef bar and ask for Francesco, he’ll make you feel like family. We’ll be returning again next year!
Absolutely breathtaking resort! From the moment you pull up to the moment you check out! Amazing people and top notch service! Great food, great pools, nice large beaches and cabanas. This was by far the best resort and experience I’ve had out of the previous 5 I’ve been too. Our Butler Oliver is “da man”. Booked all our dinner times, including our private beach dinner very memorable! Went the extra mile to be sure we were taken care of!
So much greatness to say about Secrets Cap Cana. Not just a place for couples! 5 of us spent 5 days as a girls trip and had a fun and relaxing time! We stayed in the Perferred Club, which I recommend. Our butler, Edward (and his friend Carlos) were so helpful and friendly! They helped us with dinner reservations every night and greeted us every morning while we were at breakfast. They always knew where to find us! The preferred pool, beach and restaurant was also a benefit. The pool gets more crowded than the beach area but for us that was ok. Staring at the turquoise waters sipping on drinks from the beach bar was perfect. Marta and Ros were super attentive and always knew when we were ready for the next round! The restaurants were also very nice with great service and good food. We never had to wait thanks to our advance reservations. We loved that we got to eat outside most nights, too. The grounds of the hotel are so pretty and the esthetic of the buildings make you feel like you are a world away from home - it’s not your average looking hotel. All in all, I would def recommend SCC for an adult, couples, friend group…vacation …
From check-in to check-out we had nothing to complain about at Secrets Cap Cana. Jourdain was our concierge and we quickly realized that we would be well taken care of. He was so pleasant, patient and attentive. He kept us informed daily and sought us out throughout the day to make sure that all was well and that our needs were met. We looked forward to his random visits. We even had a goodnight text! He was a dedicated and professional ambassador for Secrets Cap Cana. The professionalism and attitude of staff at all levels was impressive. Fidelina, at the poolside, who kept us refreshed with beverages and snacks and always smiling; Joker who always entertained us at the poolside with his humour and interesting chats; Michael, at Portofino and Bordeaux, was an expert sommelier in pairing wines with our meals and provided lots of humour. Fernando was superb at Portofino and later organized a Dominican lunch at the Seaside Grill which was a highlight of our stay. Dietary restrictions were handled professionally and respectfully by all restaurant staff. We will return! …
We were here for my 40th birthday. It was by far the best trip we've ever been on. Aníbal took amazing care of us-the trip would not have been the same without him. He truly went above and beyond to make the trip and my birthday extremely special. It was a trip and a birthday i will never forget. Thank you to Aníbal and the rest of the staff for everything. We will be back!
Amazing amazing resort with the best service. Matiel was my butler and he did a beyond excellent job of make sure we well taken care of even he was off work late night. I wish the food would be a little more flavorful but overall excellent.
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