What does one book a hotel for? Amongst all other personal reasons and preferences, I’m pretty sure ‘comfort’ and ‘hospitality’ are what we expect as basic starters, don’t we? Well then, with this property, DON’T! Someone like me who loves villas and chalets over resorts which are room in building like structures, was ecstatic to view this property here on Tripadvisor. It look nothing less than simple, yet perfect. But to our (my friends and my) surprise, there were so many basic hospitality and comfort elements missing. Before i get into the truckload of bads, here are some goods: 1 - Absolutely mind blowing property, beautifully maintained, well managed. The attention to details in certain areas and cute lil’ surprises like flowers and little canopies and beautiful looking chalets, was such a delight. 2 - The food during lunch and dinner was ok, but the breakfast next morning was such a saviour and just wonderful. We had our full. 3 - the rooms are nice and big and i love the greenery around. 4 - Although the eating area was quite a distance, the walk was lovely. (I personally love walking and exploring and appreciating nature en route) Ummm i guess that’s about it. The depressing bads are quite a read, grab your coffee/popcorn plz, Here we go: 1-They do not provide room service. Which they did inform us about but what they didn’t tell us is that there won’t be ANY sevice. We were 4 friends and were provided just two towels. How do we ask for more? ...THE ORDEAL... •Call on the number provided (resident manager). Ok, so we try calling, but tadaaaa..NO NETWORK. One if our phones managed to cut through network and then what happens..tadaaaa..the resident manager’s number is ‘our of coverage area’ So, what did we end up doing? Oh we had to choose between either walking up to the reception which is almost a KM away, or drive there..to ask for I repeat..TWO TOWELS.• 2 - No tea/coffee/milk powder sachets in the room. How do we ask for some? Refer THE ORDEAL above. 3 - oh this one is lethal.. NO CHAI OR SNACKS IN BETWEEN LUNCH AND DINNER. No no no I’m not talking about the ‘meals included’ part of the ordeal, I’m talking about NO FOOD. NO SNACKS, NO NOTHING! What does one fo after a dip in their pool (which is actually really nice by the way..like i said, excellent property) So, what did we do? The boys went out (poor things didn’t even take a shower after pool time) and managed to get some chai in a packet with some bhajiyas. Now, don’t get me wrong, all this ‘going out and getting stuff’ is not the problem, we all do that oftentimes, it’s the NON-AVAILABILITY of absolutely ANYTHING that baffled me. 4 - the power kept tripping next morning (Sunday morning) around 7:30am onwards. Thankfully we slept early so we all woke up around that time but hello, it’s a HOLIDAY and people like to take it easy and not trip over tripping electricity. Sort it quick, or atleast apologise for the inconvenience at checkout. (Which was obviously not at reception because.. read THE ORDEAL above)🙄 5 - which brings me to another point, we didn’t have anyone come and ask for any assistance whatsoever needed throughout the 24 hour stay, but at check out, we had them knock 15 mins before 12pm. Applause plz, yes. 6 - The Pool fiasco. So, a big group of boys who i saw playing cricket and some other games out at play areas, came marching towards the pool area (lovely pool again) and get in the pool with those same stinky (oh please don’t tell me sweat has an aroma of flowers or something), sweaty clothes. ALL OF THEM IN ALL THEIR NON-SWIM WEAR. Which means they were in with all their inners on too. I’m sorry, what? The 4 of us friends had just started having a good time and bam! The sweaty army of boys ruined it. Again, it’s obviously not the quantity of the boys, it’s NO RULES AND ABSOLUTELY NO ETIQUETTES AND NO RESPECT FOR PEOPLE who are also there to enjoy and have a memorable weekend. Disgusted, i moved out of the pool. I went to the reception and asked if the boys were staying at the property, to which i got ‘yes’ as a reply. Did I believe that? No. Did the person at the reception even try to ask what the problem was for which we walked all the way there? No. 6 - All in all, like I’ve mentioned earlier in this super long review, the property won my heart, but the staff and the hospitality/service,, broke it. They didn’t make us feel comfortable or relaxed, were were on our own (not in a fun good way at all). Don’t think i would want to ever go back there again or sadly, even recommend this place to anyone. Oh and what is it with the (so called) staff not speaking hindi?🙄 Anyway, thats it i guess. It saddens me to see such a beautiful property being such a waste.…
Directly coming to the point there were 3 lizards in my friend’s room & one in mine. There were spider web all over the rooms & spiders crawling on the bed. When we asked them to clean our rooms perfectly while we go for lunch, but while we came back the rooms were in the same condition. Tripvillas who is looking after this property are unprofessional & are only concerned with the money they r pocketing by giving this kind of rooms and service. We actually went to police station to complain about them as one of their staff was trying to show us the muscle power. The officer said this resort has 8 complains against them in the police station. Every 5 mins the power used to go & their inverters too were not charged to run the fan. If the property reverts on this review then I request Trip Advisor to open a window where we can reply back to those revert.…
Family outing with our pet Cookie. Great venue for a quiet, relaxed & peaceful short break. Decent accommodation, good ambience, good service and excellent food. The club house which is affair distance away from the chalets offers all facilities. Those glued to their cell phones and the idiot box will welcome the break view lack of mobile signal and connectivity. All on all a pleasant enjoyable short break. if your a teetotaler fine else carry your own poison which is permitted. Cheers!
The location is great and a fantastic area for weekend getaway. The Chalets were clean; spacious and located in a quiet atmosphere enough to be relaxing. The space has game zones for indoor as well as outdoor activities and it serves delicious food. The staff members specially Dhananjay and Ali were very attentive and supportive.
We had visited in dec month and it was a good experience with sparsh resorts...it has fantastic challets and indoor game activity...But thr is no mob network and no landline in chalets to communicate with... I would suggest to visit after rainy season to have wondeful view.
Just a km away from kashele, easily seen on google maps. A place you should go to, if u are trying to be away from city life. Good friendly staff, good food, good nature inspired landscaping, nice playable indoor sports like carrom, pool, foosball, table-tennis. Nice clean swimming pool. Nice 1bhk chalets, a river at walking distance, which was safe and we did swim in river also. In all had a great experience with my family, rates for weekend are a bit high, as they are excluding food. Food costs extra 1400 which is also high.
There is a mismatch cause you expect a lot more when you pay the price you are charged. Firstly for a five star rate you need to have a proper place to welcome guests. Property manager number is shared at the time of booking but not once did we meet the gent. There is no reception so you need to call him for every small thing and he arranges for someone to show at your doorstep. With network not available that is a very very poor way of working. The place as such is nice and secluded if that's what you went for. Not all chalets are great some are excellently located while other are in dumps. Make sure to check it out before putting your luggage. Food is decent but no variety. You are stuck with Maharashtrian flavoured dishes for all meals. I went because I needed a pet friendly place else would have given it a pass.…
Sparsh is and always be my Home away from home. So tranquil, and serene. Here you can actually enjoy the pouring rain unlike flooded Mumbai. The club house is generous in its size, lovely swimming pool, landscaping, and above all the place has very good security.
Dear All, I had been to this place this week end in April 2018 and mixed response. The place is located nearly 20 kn after Karjat in a small village. The property has some 27 odd Challets for guests which is a 1 BHK house and decently maintained. The staff is very cordial and helpful.The food is also decent. The flip side is there is neither a reception nor intercom in room nor any internet / phone which works., Airtel Vodafone has zero connectivity in rooms and we are completely cut off from the world during the stay. decent place for a week end stay
We were a family of four 2 kids along me and my wife this is an isolated place and we regret coming here the Housekeeping rips u off for small towel stains food is average the mobile network is not there at all . There are no signages It's a security failure we were left at the mercy of the short staffed resort. Except to the swimming pool the rest was a disaster