Me and my husband had reservations for Easter holiday, and we had to postpone it because of de pandemic situation we're dealing with. We contacted the hotel by email, and they agreed to postpone our reservation to October 1-4th, so we changed our flight. We made ou reservation by using hoteis.com, and it only can be officialized during this week, because the demand is huge. Now the hotel is saying that is not possible for the period we've demanded, because they have now an event on October 1-4th. It's such a shame and lack of respect with costumers this behavior. We've changed our flight counting on hotel transferring our reservation. Now we have to cancel it. Such a shame.
Beautiful hotel in the country side. Rooms very spacious and the staff so very friendly and accommodating. This hotel is on large campus with many amenities of which they have golf carts to use to get around. Well worth your stay.
I was only here for a couple of nights, but would highly recommend this property when staying in the area. Gorgeous architecture on a beautiful property. Rooms are large with exceptional views. Wish I was able to stay longer. I only had a chance to dine in the casual restaurant once, but found the cocktails creative and the food portions plentiful.
Both the facilities and the service in this hotel are outstanding and a far cry from the awful service provided by the brand in Rio. I was particularly impressed by the space and finishes of the outside areas. It is a bit of a let down that the hotel only offers some venues and services during the summer season, as I was discourage from visiting their River Club because there was no one working there despite it being early December.
What a wonderful place this is, views across the countryside, surrounded by wildlife, foxes, armadillo, owls, hummingbirds. Fantastic service, everything taken care of. A large sprawling property with golf course, beach on the estuary, relaxing pool, and the restaurant in the main building had the best sunset view
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