Excellent Property Amazing food but 0 customer delight. We group of 3 sister we went to celebrate my birthday. 1. I had booked this for April but could not avail due personal situation they gave us a credit note. At the time of booking itself since there was no pool we specifically told that we would need jacuzzi room. Which I guess was premium that is what the sales communicated to us. 2. When we checked in they told us jacuzzi room was unavailable however they will shift us the following morning to the room. Though disheartened we agreed. 3. In the room they gave us we couldn’t get a drop of hot water all our complaints fell on deaf ear all they said was keep the tap open for 20 mins sn we should get hot water alas even after 30 mins no hot water and we took a cold shower no one showed to rectify 4. When the morning dawned and we again complained they come back n said sorry the electrical wire is burnt you can occupy the jacuzzi room it’s ready. If it was available at 7:00 am why were we not given this room at check in itself-they went to argue guest checked out at 5:00 am. Our chauffeur confirmed no one left the estate till 10:00 and we were the first to step out. What a bunch of lies from resorts staff!! 5. The card taker Mr Sampath is least interested They know it rains every evening but the plantation walk is planned at 4:00 so eventually u end up getting drenched. While there were rain coats we were offered only umbrella-logic they may have to even clean those after they’re being used!! 6. Staff will not give u any information till it’s Asked Overall not a great experience infact I felt they ruined our party experience…
We checked in yesterday and are with our friends and kids. We selected the property because of the online review but seems wrong choice. The property is deteriorated and the linen is old and torn. Pics attached for reference. Even after giving a feedback this morning, nothing has changed. We have returned after a day of site seeing and nothing has changed. Disappointed!
One probably a well managed place, this property is now a poor managed, unhygienic hotel with a view. The property is beautiful and old. The cottages and the main building look quaint and beautiful! The surroundings are green and you can hear the many famed birds of Coorg. The toilets and bath products are amazing too. At first this place looks great! And then you realise the smell of piss that haunts every room, the dirty, stained and torn sheets, the generations of lizards, spiders and other creepy crawlies that call the interiors of the cottages their home and now also want to call your clothes and baggage your home. The staff of the place is nice but incredibly slow and take their own time to get things done. The food is fantastic, though it’s a set menu you can often request for certain dishes ahead of time. But because of said slow staff, it will take you about an 45 mins to get your food from when you order. The coffee from this plantation is a must buy! Famed in all of Coorg apparently. Tldr: This place was probably once a jewel but now is a rusting, smelly, unhygienic and crawling with bugs. Only the food and coffee were great. It needs some firm management and deep clean to make it worth your money.…
Vast estate land. Strong aromatic coffee. Traditional estate cabins with beautiful bathroom space This place has limited guest cabins (rooms) which makes you feel exclusively attended to by the property staff members You will be handed a phone at check in, which is the saviour to anything and everything. To have your butler on speed dial one person contact for everything. Food. Activities. Housekeeping. Check out you ask for it. We were delighted by their honest and humble hospitality. The sight and nature from the estate is to be experienced for the stability of mind between our chaotic lifestyles. We as a couple were also extended a complimentary romantic dinner by the management to celebrate our wedding. You MUST fry the complimentary shared activities at the estate such as coffee and estate tour, simply beautiful guided walk around the lands with such history and nature. The main building at the estate also has pool table and private movie theatre set up for some indoor fun. Only recommend the estate management to improvise on the Food and beverage options as there were very limited menu options for those staying over a week and globally traveled guests.…
Old Kent Estate is one of those boutique hotels whose heritage charm and quaint ambience truly makes it feel like a home away from home! The cottage style rooms are huge with a relaxing sitting area and a beautiful four poster bed. If you are a lover of antique furniture you will enjoy the select pieces in every room from the sofa to the little writing desk. The bathrooms are huge and well maintained with a separate shower and stone bathtub along with and a unique foot basin spa. The hotel is also a treat for the bookworm in you as it has a huge library in the main lodge. Mr. Sampat, the extremely knowledgeable manager and coffee expert took us for a walk in the large and thickly forested plantation amistd which the hotel is situated. The platation provides walking trails of varying intensities depending on your choice and is a great way to spend the evening. Lastly the food at Old Kent is a treat for anyone who wants a superior gastronomic experience with a large menu. The chef did a great job with the fresh vegetables and spices from the surrounding area excelling in both local and western cuisine. The breakfast was also of great quality and variety. All the staff and servers were extremely hospitable and courteous. All in all Old Kent is a must stay in Coorg if one wants the authentic plantation experience!…
Pros - Lavish and very spacious cottages with either bath tubs or Jacuzzi and private garden area. Cons - Don't opt for jacuzzi cottage as they don't have hot water for the jacuzzi. Very strange indeed - Beware taking your sedans here. Atleast 1km bumpy drive Everything you need to know - If your heading to Coorg for the tourism it has to offer and not too worried about the scenic beauty of what your resort has to offer this is a great place to stay. Scenic beauty is personal to me. The stunning views of valleys, tea estates is not something that this coffee estate would offer. You will love the cottages experiencing a larger than life feel. The estate is home to hundreds of bird species taking you totally away from the city life's hustle bustle. Food is good but not sumptuous as such. - Cottages are awesome. A seperate lounge area, seperate bed area, a private garden and huge bathroom with bath tub. The room also has a glass view of the estate. But please do not opt for the jacuzzi room. You will not get hot water to enjoy this facility. The heater is the same for the bathroom and the jacuzzi hence by the time the jacuzzi fills up the water is almost like room temperature - The food cuisine is good and simplistic. If your a North Indian don't expect Tandoori naan, butter naan or chicken tikka. If your looking for Coorg cuisines, even Neer Dosa is not there for serving. Which clearly indicates what I mean by the food not being sumptuous. Overall, given that the accomodation is pretty expensive and not budget friendly as such which is the case across Coorg unless you opt for a decent homestay, the resort has to offer the following for better experience - - Include all meals. Not just breakfast and dinner. - Include hi-tea and evening snacks - Please do something about the jacuzzi. Either offer it with what is expected of it or don't provide it at all or least inform the guest about this. I can't end without mentioning that the hospitality by the staff was fantastic!!…
Old Kent Estate is one of the top twelve destinations in Coorg. The place is quiet, serene and comfortable. The eight cottages are quite luxurious and spacious. The bed is comfortable and there is enough sitting area around. The bathroom is huge with a seperate area for pedicure and tub. The lodge has a well equipped library, a mini theatre and board games. The Perch serves breakfast and dinner. Chef Susheel Srivastav dishes out great cuisine. He served us stuffed 'Litthi Chokha'- a specialty of Bihar, which was really delicious. The menu is planned well every night. The breakfast is also quite sumptuous and caters to different palates . There are South Indian dishes, paranthas, waffles, French toast etc etc. Snacks are served throigh out the day. We had different pakoras and pastas which were good. Over all the property is lovely amidst a huge forest and coffee estate. The walking trail guided by Mr Sampath Kumar is very interesting and informative. The staff is very efficient and helpful. Overall a great experience.…
Really comfortable cottages. Awesome plantation trail with Mr. Sampath( very cordial person) on day 1. Reason for our so remarkable stay is Mr. Binu Rajendra who is the Estate Manager but he is based in Chennai. He ensured our stay is so comfortable and co ordinated all the aspects of our stay. A big thanks to him to make our stay unforgettable. Customer service at its best is Binu. Property is situated in an awesome location and the morning sun rise is not to be missed as recommended by Mr. Binu. We all thoroughly enjoyed the stay and we will come back again!!!
The property seems to be frozen in time, just takes you back to the British era..dont expect this as a five star property like taj tamara orange county, but you can expect it as a five star family run home stay .. the rooms are very spacious with just everything you need, i didn’t expect a tv in such an amazing property amidst coffee plantation, but trust me we didn’t watch there was soo much more to experience here, everyroom comes with a small garden you could sit in your room and watch the birds butterfly outside its like having a bedroom and a drawing room in one place . Westayed for 3 days and still we fell short on time .. we loved the food, usually the menus are set but sometimes you can order ala cart too.. the staff is always there to help you ,special mention to mubarak at front desk very helpful and always ready with a solution.. the bathrooms are soo big with bath tub ,jacuzzi ( in only two rooms you can ask for one such room) and foot bath tub .. the whole experience is just amazing.. Remember you are in to the wild amongst the plantation which just looks like tropical rainforest , there could be insects or lizards in your room ( though the housekeeping always checks and keeps it clean) u might spot reptiles aswell but thats how it is suppose to be .. the evening guided walk in the coffee plantation was an experience to experience,you can see how coffee cardamom black pepper grows .. its highly recommended.. The food is very delicious dont spend your time and money to eat outside , you will love it here .. It was my birthday and it was really made special by the whole family at kent estate .. honestly you will never feel like leaving .. so dont give it a second thought just go with this place ..…
We stayed in Old Kent estates for 2 nights, we were upgraded to a Jacuzzi cottage.The reception is located in an old British bungalow, the welcome at the reception by Mr.Mubarak , who explained about the estate and activities & sight seeing in Coorg. Early morning don't miss to wake up early and hear the sound of local birds (simply amazing) a vast variety of birds and preserved by the estate management. Rooms were very spacious and eco friendly. Beds were comfortable with clean sheets.Dont miss their yummy coffee dip which is unique , and sourced from their own estate. Food had a fixed menu card, and was tasty with friendly services.Breakfast and diner was included in the tariff.They surprised us with a small cake for our anniversary. My special thanks to the owner of the estate Mr.Sadat Sathak who took us around the estate and explained about the history of the estate.This estate has a very good history , and is run by the family for the 4th generation.Dont miss taking a walk to their coffee pulping / drying area, and the walk to the small lake and "BEAR TREE"(a 500 yr old huge tree ). Overall an amazing stay and a definitely worth the visit.…
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