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Mercure RJ Nova Iguacu

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Mercure RJ Nova Iguacu
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313 Reviews from our TripAdvisor Community

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There are newer reviews for Mercure RJ Nova Iguacu
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Showing 23: English reviews
La Rochelle, France
Reviewed 5 August 2014

I stayed in this hotel for three whole months from May till July 2014. My stay was for business as is the case for a good half of the guests here. The bottom line is that if you HAVE TO stay in Nova Iguacu, the Mercure is clearly the best deal. Pros: The hotel is relatively new and generally speaking...

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Helpful?
2Thank Haris_A_10
CRISTIAN Y, Gerente geral at Mercure RJ Nova Iguacu, responded to this review

Thank you for taking the time to tell us about your experience at the Mercure Nova Iguaçu. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured...

Bruxelles
Reviewed 2 August 2014

Nice hotel, central location close to shopping and nova iguacu down town. Nice people. Food ok, fitness center ok. Quality versus cost ratio ok. A few negative points: -when I asked for a glass of wine, they did not have any wine -avoid top high levels floors for noise -absence of 2 chairs in double rooms making difficult to eat...

Review collected in partnership with Mercure Hotels
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Helpful?
Thank Pierre W
CRISTIAN Y, Gerente geral at Mercure RJ Nova Iguacu, responded to this review

We very much appreciate your comments regarding your stay at the Mercure Nova Iguaçu. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will...

Sao Paulo, Brazil
Reviewed 22 July 2014

Review collected in partnership with Accorhotels.com
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Thank Edvgm
CRISTIAN Y, Gerente geral at Mercure RJ Nova Iguacu, responded to this review
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Temple, New Hampshire
Reviewed 16 July 2014

Staying at this hotel at the moment. The breakfast is pretty good and other meals are good in general, but limited choices. There is a shopping mall across the bridge where you can get most things you need while travelling. The gas station near by rarely has gas but does offer items similar to a convenience store.

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Helpful?
1Thank Keith C
CRISTIAN Y, Gerente geral at Mercure RJ Nova Iguacu, responded to this review

We very much appreciate your comments regarding your stay at the Mercure Nova Iguaçu. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you...

Hamilton, New Zealand
Reviewed 12 July 2014 via mobile

This hotel is much further than the major attractions than indicated. 2 to 4 hours depending on traffic. Train and parties outside meant no sleep. Tried to cancel staff not helpful. Left 2 days early because we were miserable here. Staff did not care.

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2Thank Angew12014
CRISTIAN Y, Gerente geral at Mercure RJ Nova Iguacu, responded to this review

Thank you for taking the time to tell us about your experience at the Mercure Nova Iguaçu. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured...

Brasilia, Brazil
Reviewed 6 July 2014

Review collected in partnership with Accorhotels.com
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Thank David S
CRISTIAN Y, Gerente geral at Mercure RJ Nova Iguacu, responded to this review

North Bergen
Reviewed 21 December 2013

The location actually isn't bad as it puts you in walking distance to a lot of local night life. The problem is the city itself isn't the safest so if you aren't fluent in portuguese, go with a group of people for a little added safety or at least get home before the streets go empty. That said, there is...

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Helpful?
1Thank JoeyandTrish
CRISTIAN Y, Gerente geral at Mercure RJ Nova Iguacu, responded to this review

We very much appreciate your comments regarding your stay at the Mercure Nova Iguaçu. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you...

Delray Beach, Florida
Reviewed 2 December 2013

Stayed here on 11/27/13. Restaurant was closed, breakfast was lousy, staff was not very friendly. I found the reviews here and the staff's response to them to sound much better than it was. I am not a complainer but was frustrated by the experience. I would stay again in a pinch, but would be looking for alternatives. It is also...

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Helpful?
1Thank nicholass31
CRISTIAN Y, Gerente geral at Mercure RJ Nova Iguacu, responded to this review

Thank you for taking the time to tell us about your experience at the Mercure Nova Iguaçu. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured...

Halifax, Canada
Reviewed 19 November 2013

Our experience at this hotel will be forever memorable because of the exceptional patience, professional service and consistent focus of the staff in dealing with a difficult situation and making the end result worth staying at the Mercure. We have nothing but high praise for the unending contribution of the staff as a whole in working together to provide alternatives...

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Helpful?
1Thank Rod B
CRISTIAN Y, Gerente geral at Mercure RJ Nova Iguacu, responded to this review

We very much appreciate your comments regarding your stay at the Mercure Nova Iguaçu. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you...

Rio de Janeiro, RJ
Reviewed 24 July 2013

Great for Business Stay. City itself doesn't offer too much but if you have something that demands a sleepover, this is a fair place to stay. Breakfast does not match overall good service. Few options

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2Thank wcabral
CRISTIAN Y, Gerente geral at Mercure RJ Nova Iguacu, responded to this review

Sorry for not satisfy you in our breakfast. Your feedback is extremely important to improve our services and make sure that actions are taken to improve it. We expect to guest you soon and change your mind about our breakfast. Best Regards.

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Accessible rooms
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Concierge
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room

Additional Information about Mercure RJ Nova Iguacu

Address: Avenida Doutor Mario Guimaraes 520, Nova Iguacu, State of Rio de Janeiro 26255-230, Brazil
Region: Brazil > State of Rio de Janeiro > Nova Iguacu
Price Range: ₹ 4,052 - ₹ 6,667 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure RJ Nova Iguacu 4*
Number of rooms: 200
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Questions & Answers

Here's what travellers have asked, with answers from Mercure RJ Nova Iguacu staff and other travellers.
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Questions? Get answers from Mercure RJ Nova Iguacu staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“one side is a view of the bus station, the other the main road”
 of 5 bubbles Fitbiker, 15 Aug 2016 | Read review
“Just ask....”
 of 5 bubbles thomaswH7227FG, 6 Apr 2016 | Read review
“Rooms are quieter on the street side, not the train side.”
 of 5 bubbles 7DebbieC7, 25 Mar 2015 | Read review
“See above ”
 of 5 bubbles 412pierrew, 2 Aug 2014 | Read review
“Always ask for a discount. High floors lose Wi-Fi occasionally but does have ethernet jack.”
 of 5 bubbles KCxx2, 16 Jul 2014 | Read review
5 of 5