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Grand Bahia Principe San Juan

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Grand Bahia Principe San Juan
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4,541 Reviews from our TripAdvisor Community

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Showing 3,813: English reviews
Reviewed yesterday NEWvia mobile

We stayed here for a week at the start of November and it was a really lovely stay! The rooms are very clean, and all the staff were lovely people. We had 2 ground rooms next to each other with the perfect view of the sea. I would say to keep the bathroom door shut at night and during the...

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Helpful?
Thank Emily B
Nantwich, United Kingdom
Reviewed 5 days ago NEW

This hotel is tired and desperately needs renovation. The staff are pleasant enough but lack direction. It is almost like Mr Bahia has left the building and left the staff to their own devises. The maid service was very poor. We had to change rooms due to the air con flooding our room. Although we asked reception at 7.30am to...

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Helpful?
Thank _z_marshman
Cservicebpsj, Quality & Customer Services Department at Grand Bahia Principe San Juan, responded to this review

Dear Guest, Thank you so much for taking time in sending us your feedback about your stay in our hotel. We are very sorry to hear that your experience was not a positive one. We sincerely regret the fact that we were not able to fulfill your expectations regarding some of our hotel facilities and services. However, we have follow...

Reviewed 6 days ago NEWvia mobile

I have bern a guest of Bahia Principe for two weeks now - I adore all inclusive food and drinks, swimming pools, great animation shows, the care of the staff, etc. My little daughter, Julianka, adored evening dancing shows with Dhiana- the clown. Diana used to take care of my child at the Mini Club opened for few hours a...

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Helpful?
Thank KARINA K
Cservicebpsj, Quality & Customer Services Department at Grand Bahia Principe San Juan, responded to this review

Dear Guest, We thank you for writing a review about your experience among us. In the name of the Hotel Management and all our staff, we would like to express you how glad we are to read your positive valuation about the hotel premises due to the arduous effort of our staff. In Grand Bahia Principe San Juan our customer’s...

Brooklyn, New York
Reviewed 6 days ago NEW

Yes, every hotel makes great efforts to achieve but not this one. I am writing this because I want to express my total disappointment and to describe my bad experience from Grand Bahia Principe San Juan. No welcome drinks upon our arrival, but that’s OK ROOMS: We got Room 1236. Very outdated. Broken and chipped tiles; big wet spot on...

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Helpful?
Thank Jo H
Cservicebpsj, Quality & Customer Services Department at Grand Bahia Principe San Juan, responded to this review

Dear Guest, We thank you for taking your time sharing your opinion with us on Trip Advisor which we will take in the highest consideration. Regarding your comments we are very sorry to hear that we could not fulfil your expectations regarding our services and facilities, we must say that the level of satisfaction obtained concerning our hotel, services and...

Reviewed 1 week ago via mobile

Positives: Staff friendly and patient with little kids. Kids Club is great with excellent staff, especially Dahiana. Facility is well maintained. Negatives: Food could be better. Local shop workers constantly on the beach harassing people to shop.

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Helpful?
Thank familytraveller9999
Cservicebpsj, Quality & Customer Services Department at Grand Bahia Principe San Juan, responded to this review

Dear Guest, We thank you for writing a review about your experience among us. In the name of the Hotel Management and all our staff, we would like to express you how glad we are to read your positive valuation about the hotel premises due to the arduous effort of our staff. In Grand Bahia Principe San Juan our customer’s...

Kingston, Canada
Reviewed 1 week ago

Nice things ; The staff are very nice The food is good BAD juice is all flavoured sugar syrup locals are on the beach constantly asking you to buy from them. They are so pushy it got to the point I did not want to go to the beach This hotel asks you to not flush your toilet paper. They...

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Helpful?
Thank 112Tracey112
Cservicebpsj, Quality & Customer Services Department at Grand Bahia Principe San Juan, responded to this review

Dear Guest, Thank you so much for your opinion about our hotel, we really appreciate it. We are so happy that you have a great time in our services and facilities during your stay in our hotel and we hope to welcome you once again in Grand Bahía Príncipe San Juan. We regret so much that we could not meet...

Reviewed 1 week ago via mobile

This resort is nice. Rooms are bungalow apartment style. Rooms are clean, but don't expect a 5 star in western standards. They are clean and livable. All the rooms are pretty much a good walk to different amenities. You can always call the concierge to ask for a ride to the different parts of the resort if you don't feel...

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Helpful?
Thank Rai R
Cservicebpsj, Quality & Customer Services Department at Grand Bahia Principe San Juan, responded to this review

Dear Guest, Thank you so much for taking time in sending us your feedback about your stay in our hotel. We are very sorry to hear that your experience was not a positive one. We sincerely regret the fact that we were not able to fulfill your expectations regarding some of our hotel facilities and services. However, we have follow...

Toronto, Canada
Reviewed 1 week ago

We truly enjoyed our stay. Thanks to Frailyn and Carlin at the Front Desk. Restaurant staff, Rafael, Enrique, Darwin, Ramona, Dinoska, Genesis. Nilka and Ysabel at the Lobby Bar and the best was of all of the animation staff who made our stay so much funs, especially, Benny, Waldy Waldy, Mayelin, Johanna, Carlito, Daniel, Noel, the DJ (forgot his name)...

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Helpful?
1Thank ljorodrig
Cservicebpsj, Quality & Customer Services Department at Grand Bahia Principe San Juan, responded to this review

Dear Guest, In the name of Hotel Management, we thank you for taking time to write a review about your recent stay with us and for your loyalty when choosing and recommend us as a holiday’s destination. We want to express how honoured we feel to read your comments about our friendly staff and their excellent service. As you well...

Wroclaw, Poland
Reviewed 1 week ago

Hotel is very nice, a lot of places to spend time, to walk and to relax. Swimming pool is big enough, with pool-bar and part for water-polo or water-volleyball. Service is proffesional, all animation team people smilled and happy to help and assist. Especially guy called Ramon was entertaining all customers and trying to make them active :) Definietly worth...

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Helpful?
Thank TomaszWQ
Cservicebpsj, Quality & Customer Services Department at Grand Bahia Principe San Juan, responded to this review

Dear Guest, We thank you for writing a review about your experience among us. In the name of the Hotel Management and all our staff, we would like to express you how glad we are to read your positive valuation about the hotel premises due to the arduous effort of our staff. In Grand Bahia Principe San Juan our customer’s...

Calgary, Canada
Reviewed 2 weeks ago

I visited this resort with two friends from Nov 3 - 10. Since it was off season, some parts of the resort were not open but those parts that were open were well run and well maintained. Not all of the buffet stations were open but the food was good and we went early for best selection (hint). We dined...

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Helpful?
1Thank LawladyCalgary66
Cservicebpsj, Quality & Customer Services Department at Grand Bahia Principe San Juan, responded to this review

Dear Guest, First let me inform you that your opinion is very valuable to us, therefore we are extremely proud and happy for having left a pleasant memory. We are specially appreciated your positive comments about of our facilities and services. Comments like that you send us, are what motivate us as a team every day to improve the quality...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Free Parking
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Beachfront
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Airport Transportation
Official Description (provided by the hotel)
Facilities and services: 3 pools BAHIA SPA (additional charge) Sports facilities: gym, tennis court, mini golf, football pitch... Water activity centre Motorised sports (additional charge) WiFi access in the lobby (1 hour free per day/device) and in rooms (additional charge) Wedding gazebo Main restaurant and 3 specialty restaurants 4 bars Playa Grande Golf Course just 40 minutes from the hotel Convention / Meeting centre Pueblo Principe: shows, live music, bars, stores, karaoke, casino and disco Rooms 548 rooms including 2 types: Suite & Standard The Standard rooms are equipped with: King size bed or 2 full size beds Fully-equipped bathroom: Bathtub plus shower, wash basin, hair dryer and magnifying mirror Bathroom amenities Air conditioning Ceiling fan Safe (additional charge) Mini-bar (Restocked daily) Direct phone line (additional charge for external calls) Flat screen TV Coffee set WiFi (additional charge) The Suite rooms have the same equipment as the Standard rooms but also include: Ironing set Sitting area with sofa Pool towel available in room Bathrobe and slippers Evening turn-down service International newspapers Terrace or balcony Children Bahia Scouts The hotel is perfect for families, offering a range of facilities tailored especially for children, including the following: Children's pool Mini Club with daytime activities Evening Mini Disco Babysitting service for children aged up to 12 (additional charge) Other Services Medical service (additional charge) Pharmacy (additional charge) Specialised service for organising weddings, incentive trips, events and anniversaries ... more   less 

Additional Information about Grand Bahia Principe San Juan

Address: Ctra. Gaspar Hernandez - Rio San Juan, km 18, Rio San Juan, Dominican Republic
Region: Caribbean > Dominican Republic > Maria Trinidad Sanchez Province > Rio San Juan
Price Range: ₹ 6,607 - ₹ 17,096 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Grand Bahia Principe San Juan 3.5*
Number of rooms: 548
Reservation Options:
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Also Known As:
San Juan Dominican Republic
Bahia Principe Puerto Plata
Bahia Principe San Juan Puerto Plata
Bahia Principe Dominican Republic
Bahia Principe San Juan Dominican Republic
Dominican Republic Bahia Principe
Bahia Principe San Juan Resort
Bahia Principe Sj
Puerto Plata Bahia Principe
Bahia Principe Resort San Juan
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Questions & Answers

Here's what travellers have asked, with answers from Grand Bahia Principe San Juan staff and other travellers.
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Questions? Get answers from Grand Bahia Principe San Juan staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“2110 block is a perfect location if you do decide to go here. Close to the buffet, main pool, lobby, beach and smaller pool.”
 of 5 bubbles 112Tracey112, 29 Nov 2016 | Read review
“Try to get a second floor with a view. It's nice a quiet away from the main buildings”
 of 5 bubbles LawladyCalgary66, 21 Nov 2016 | Read review
“One Bedroom Master Suites are ideal”
 of 5 bubbles kimmS4039RO, 16 Nov 2016 | Read review
“Try to get a room on 2nd floor.”
 of 5 bubbles gail_bowker, 9 Nov 2016 | Read review
“Get a room on the second floor if you don't like critters. We had a few unwated visitors in our room that were quickly ushered out.”
 of 5 bubbles michelel959, 6 Nov 2016 | Read review
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