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188 University Avenue, Toronto, Ontario M5H 0A3 Canada
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (696)
Room & Suite (795)
Videos (1)
What is Travellers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travellers and are ranked in the top 1% of properties worldwide.
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
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Updated 16/03/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Shangri-La Toronto
Updated 16/03/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#9 of 140 hotels in Toronto
Location
Cleanliness
Service
Value
2022 Travellers' Choice Best of the Best
Soaring high above the city in one of Toronto’s tallest buildings, Shangri-La Hotel, Toronto offers guests a distinctively urban escape and holds a Forbes Five-Star Rating. Just a 6-minute walk from Queen Street West on University Avenue, the hotel is surrounded in all directions by the best the city has to offer. The nearby Art Gallery of Ontario, the vibrant waterfront and the non-stop energy on Yonge Street are just a few of the great city hotspots within easy reach.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Evening entertainment
Babysitting
Airport transportation
Secured parking
Wifi
Hot bath
Indoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast in the room
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Hammam
Massage
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
ATM on site
Butler service
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Bathrobes
Housekeeping
Interconnected rooms available
Room service
Safe
VIP room facilities
Wardrobe / wardrobe
Bottled water
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
On-demand films
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Business
Languages Spoken
English, French, Chinese
Hotel links
Special Offer:Exclusive Member Rate

Location

Full view
100Great for walkers
Grade: 100 out of 100
358Restaurantswithin 0.5 km
52Attractionswithin 0.5 km
1824Reviews41Q+A100Room tips
Traveller rating
  • 1,453
  • 231
  • 85
  • 32
  • 23
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Popular mentions
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Most Recent
Shash61 wrote a review 26 Jun
Billingham, United Kingdom93 contributions51 helpful votes
Excellent facilities with exceptional detail taken to ensure customer comfort, super large room furnished with high quality furniture and one of the most comfortable beds I have ever slept in, the pillows were amazing!! The oversized bathroom was luxurious I just wish we had more time to enjoy the huge bathtub! Complementary toiletries high quality and included a toothbrush which is often much appreciated when forgotten!! One of the best hotels I have stayed in and will definitely be on my list to stay when we next visit Toronto
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Date of stay: June 2022Trip type: Travelled as a couple
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Response from Kari Koskela, General Manager at Shangri-La Toronto
Responded 3 days ago
Dear Shash61, Thank you for the great review of our hotel! We are thrilled that you enjoyed your stay and our amenities. Congratulations on your retirement and we look forward to welcoming you back to the hotel soon. Sincerely, Kari Koskela General Manager
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Smilesandgiggles wrote a review Feb 2022
Vancouver, Canada57 contributions66 helpful votes
+1
Hotel's Favourite
I have been staying at the Shangri La Toronto almost once a month during the pandemic. It is my trip away from home known as a staycation. I got to say, although I have stayed at all the 5 star hotels in Toronto, the staff at the SL really make you feel special. Albeit, I’m now considered a regular, their service never waivers, but they always try to maintain consistency with exceptional service. From the valet with Marlon who is always helpful with charging our hybrid car or forgetting something in it, to the front desk staff from Viktoria, Dean and Willow in making checkin seamless, to the room service staff which are always so friendly and accommodating. Now, I understand during the pandemic staffing at hotels have been challenging so getting assistance might not be as readily, but they do make the best efforts to make your experience memorable. Lastly, the CNY/Lunar high tea was amazing. The dim sum portion was top notch. Kudos to the chef and staff. I’m still craving them and it’s been 5 days! If you are looking for a stay in the city, come to the Shangri La. You won’t regret it!
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Date of stay: January 2022Trip type: Travelled as a couple
2 Helpful votes
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Response from Kari Koskela, General Manager at Shangri-La Toronto
Responded 8 Feb 2022
Dear Smilesandgiggles, Thank you for sharing your great comments and always choosing to stay at the Shangri-La Toronto! Viktoria and the rest of the team will be overjoyed to receive your compliments. I am glad you had a chance to indulge in our signature high tea! It was our pleasure having you as our guest and we hope to welcome you back soon. Sincerely, Kari Koskela General Manager
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ccriderYVR wrote a review 23 Jun
Vancouver, Canada3352 contributions272 helpful votes
We wanted to catch some live music and drinks at the lounge. It’s a nice room and we were looking forward to it. They were full and looked like they have 2 people serving, but hostesses and managers seemed to be abundant. We had to wait over 30 min for our drinks. The extra cold martinis that we requested were delivered luke warm and an order was incorrect. Why I gave 1 star is the indifference from the server. The wrong drink was not replaced for another 30 mins which meant one of our guest had no drink. Inept service. We ordered a second round as the band was still playing, against our better judgement, which arrived as they were closing down the lounge at around midnight and they turned up the lights. Disappointing as we usually have a good experience with Shangri-La.
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Date of stay: June 2022Trip type: Travelled with friends
Room Tip: Don’t go there
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Response from Kari Koskela, General Manager at Shangri-La Toronto
Responded 6 days ago
Dear Christopher C, Thank you for taking the time to provide valuable feedback. We are concerned to read that you experienced a distinct lapse in service during your visit and we did not deliver as promised. Your comments have been shared with our team as it is essential for us in improving our quality of service. Kindly note that your feedback has been shared with our F&B Manager, Brendan Morton, who would be delighted to discuss your concerns further, as well as have the opportunity to regain your loyalty. Please contact Brendan, at your convenience via email at brendan.morton@shangri-la.com. We do hope that this experience will not deter you from dining with us again in the future and we look forward to speaking with you again soon. Kind regards, Kari Koskela General Manager
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Rebecca M wrote a review 11 Jun
1 contribution
We celebrated a small bridal shower at the Sunday high tea. It was such a great experience for the bride and all of the guests. Dean and Ali went out of their way to make it extra special, a big thank you to them both! The food was delicious and very filling coupled with a large selection of teas. Ali really knew his stuff as we asked him tons of questions about the tea! I would highly recommend this experience and I will definitely be back again :)
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Date of stay: June 2022Trip type: Travelled with friends
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Response from Kari Koskela, General Manager at Shangri-La Toronto
Responded 2 weeks ago
Dear Q9723PTrebeccam, Thank you for taking the time to share your feedback and for choosing to celebrate at the Shangri-La Hotel, Toronto! We are so happy to know that you and your party enjoyed our signature afternoon tea. Dean and the rest of the team will be overjoyed to be recognized in such an excellent manner. It was our pleasure having you as our guest and we hope to welcome you back soon. Kind regards, Kari Koskela General Manager
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PRAPASE 2020 wrote a review 8 Jun
4 contributions1 helpful vote
Shangrila always a great experience. Top class property and top notch service. Close to most of the city amnesties, entertainment, business and shopping. Travelling after the pandemic. Terrible airport services and long wait at the airport for baggage. This place was relaxing. Comfortable stay and well needed getaway
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Date of stay: June 2022Trip type: Travelled with friends
1 Helpful vote
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Response from Kari Koskela, General Manager at Shangri-La Toronto
Responded 3 weeks ago
Dear 653prakashs, Thank you for taking the time to share your feedback with us. We pride ourselves in offering the highest levels of service and hospitality to all our guests and I am delighted to hear that you have had a relaxing staying with us. It was our pleasure having you as our guests and we hope to welcome you back soon. Sincerely, Kari Koskela General Manager
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Kelsen A. wrote a review May 2022
1 contribution1 helpful vote
The Shangri-La is truly an unique experience. The staff is well prepared and attentive to their guest's needs and the service makes you feel right at home. Starting at Wednesday, the hotel lobby offers musical entertainment every from mid-afternoon to night hours, with excellent options from exquisite cocktails to exotic Asian cuisine for dinner. The front desk concierge Dean was very nice, helping me with late night dinner arrangements and offered helpful shopping advice in the hotel whereabouts. Definitely would come back to the Shangri-La in my next business trip to Toronto.
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Date of stay: May 2022
Value
Service
Sleep Quality
Trip type: Travelled on business
1 Helpful vote
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Response from Kari Koskela, General Manager at Shangri-La Toronto
Responded 4 weeks ago
Dear KA_1337, Thank you for your excellent review of our hotel. We are thrilled that you had an exceptional stay with us. Dean and the team will be so delighted to hear your praises. I am glad you enjoyed our signature cocktails and the live entertainment at our Lobby Lounge. We hope to welcome you back to the hotel again soon! Sincerely, Kari Koskela General Manager
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Milka wrote a review May 2022
Greater London, United Kingdom95 contributions78 helpful votes
Soulless hotel designed for people visiting on a business trip. Does not have the beauty of the Shangri La in Paris or London. If you are looking for that kind of chic and beautiful vibe don’t pick this place. If you go for a business trip go ahead. The restaurant next door Momofoku Noodle Bar is good.
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Date of stay: May 2022Trip type: Travelled as a couple
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Response from Kari Koskela, General Manager at Shangri-La Toronto
Responded 4 weeks ago
Dear milkalondon, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We hope to see you again to give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Kari Koskela General Manager
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Adventure723537 wrote a review May 2022
London, Canada61 contributions2 helpful votes
I just returned from business meetings in Toronto. Whenever I travel to Toronto for business or travel, the Shangri-La Toronto is my go to. The service is the best service of any hotel chain I have ever visited. The staff go out of their way to make you feel special and remembered - this starts with the valet attendants who are eager to “welcome me back” and carry’s through to the check in. Viktoria at the front desk is always eager to take care of my requests. I will also mention that the lobby lounge has the best entertainment - do not forget to try the sliders and truffle French fries. The rooms are very comfortable and have every amenity needed. I can’t wait for my next visit!! Home away from home.
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Date of stay: May 2022Trip type: Travelled on business
1 Helpful vote
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Response from Kari Koskela, General Manager at Shangri-La Toronto
Responded 4 weeks ago
Dear Adventure723537, Thank you for taking the time to post your review about your recent stay at the Shangri-La Toronto! I am delighted to hear that you had a wonderful experience and will be sharing your comments with the entire team as I know they will be very happy to hear your positive feedback. It was an absolute pleasure having you as our guests and we look forward to welcoming you back soon again. Kind regards, Kari Koskela General Manager
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jdxxx wrote a review May 2022
Toronto, Canada1 contribution2 helpful votes
Thank you Front Desk Perry for helping me translation and arranging early checkin and a very nice room for me and my girlfriend. We enjoyed our anniversary here so much. Really happy to have Perry who can speak Mandarin in Shangri-La Toronto, let us feel like home here! Will come back next time for sure!
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Date of stay: April 2022Trip type: Travelled as a couple
2 Helpful votes
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Response from Kari Koskela, General Manager at Shangri-La Toronto
Responded 5 May 2022
Dear Adventure46871645899, Thank you very much for taking the time to share your experience with us! We are so happy to hear your wonderful feedback about Perry and he will be thrilled to be recognized in such an excellent manner. It was our pleasure having you as our guest and we hope to welcome you back soon. Sincerely, Kari Koskela General Manager
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Jameson M wrote a review Apr 2022
1 contribution2 helpful votes
Ate at the hotel lobby. Was served by Ali who was extremely attentive and provided excellent service. I would recommend spending some time to dine in here. Food came out quick and had good menu choices.
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Date of stay: April 2022
Service
2 Helpful votes
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Response from Kari Koskela, General Manager at Shangri-La Toronto
Responded 22 Apr 2022
Dear jamesonm367, Thank you for your great review of our hotel! We are thrilled that you enjoyed your experience at our Lobby Lounge. We hope to welcome you back to the hotel again soon. Kind regards, Kari Koskela General Manager
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PRICE RANGE
$603 - $742 (Based on Average Rates for a Standard Room)
LOCATION
CanadaOntarioTorontoDowntown / Downtown West / Bay Street Corridor / Entertainment District / Financial District / Old Toronto
NUMBER OF ROOMS
202
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Frequently Asked Questions about Shangri-La Toronto
Which popular attractions are close to Shangri-La Toronto?
Nearby attractions include Come From Away (0.2 km), Toronto Symphony Orchestra (0.3 km), and Royal Alexandra Theatre (0.2 km).
What are some of the property amenities at Shangri-La Toronto?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Shangri-La Toronto?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Shangri-La Toronto?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Shangri-La Toronto?
Yes, paid private parking on-site and secured parking are available to guests.
What are some restaurants close to Shangri-La Toronto?
Conveniently located restaurants include Pai Northern Thai Kitchen, Michael's on Simcoe, and Byblos.
Are there opportunities to exercise at Shangri-La Toronto?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Shangri-La Toronto have airport transportation?
Yes, Shangri-La Toronto offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Shangri-La Toronto located near the city centre?
Yes, it is 0.6 km away from the centre of Toronto.
Are any cleaning services offered at Shangri-La Toronto?
Yes, dry cleaning and laundry service are offered to guests.
Does Shangri-La Toronto offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.