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Soaring high above the city in one of Toronto’s tallest buildings, Shangri-La Hotel, Toronto offers guests a distinctively urban escape and holds a Forbes Five-Star Rating. Just a 6-minute walk from Queen Street West on University Avenue, the hotel is surrounded in all directions by the best the city has to offer. The nearby Art Gallery of Ontario, the vibrant waterfront and the non-stop energy on Yonge Street are just a few of the great city hotspots within easy reach.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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The Shangri-La Toronto garners praise for its vibrant atmosphere, complete with live music and modern elegance, creating a luxurious vibe that guests adore. Cleanliness is a standout, with travelers consistently satisfied by the spotless rooms. While the service is generally recognized for its excellence, some guests have noted occasional lapses.
The hotel's location earns high marks for its convenience to downtown attractions. Luxurious amenities, including the pool and sauna, contribute to the hotel's allure, although some guests find the value proposition mixed due to high breakfast costs and additional fees. Despite the praise for spacious rooms, a few guests mention maintenance and soundproofing issues.
Location
Convenient
Atmosphere
Lively
Rooms
Spacious
Value
Satisfying
Cleanliness
Immaculate
Service
Inconsistent
Amenities
Luxurious
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This was my first time staying at a Shangri-La hotel. I stayed at the Shangri-La Toronto for 3 nights, everything was immaculate from the moment of check-in to check-out. A front desk staff thoroughly explained my Amex benefits package which I booked my stay with. As my room was not quite ready, I took a walk to the near by Berczy Park, to visit the dog (and one cat!) fountain. I soon received a call that my room was ready and I received a complimentary room upgrade!
My luggage was waiting for me in my room. Now came the fun part, to explore the room! The bathroom was massive and had everything I needed in terms of spare toiletries. There was a walk and shower and a deep relaxing tub. The carpet was so soft and luxurious. Was great to walk on after a long day of walking and exploring the city! The King bed was very comfortable and there was ample seating in the room along with a desk. The floor to ceiling windows allowed a great view of the street below and area buildings.
The room was very clean and quiet. I had a great nights sleep each night and woke up feeling rejuvenated. The front desk, restaurant staff, valet, and housekeeping were all extremely friendly and helpful! It was a nice touch that the housekeeping woman knew my name when she knocked and asked if I would like turn down service.
I also scheduled a tour to Niagara Falls with a company recommended by the hotel. The font desk and valet were very helpful in contacting the tour group to confirm pickup, and let me know when the tour driver arrived.
The hotel had a great location, close to the Billy Bishop (free) airport shuttle, Royal Alexandrea Theater, CN Tower, and Nathan Phillips Square (Toronto sign) just to name a few.
If I am ever in Toronto again, I will definitely return to this hotel. I've been raving about it to my friends and family since I got home! I'm "Shanri-La obsessed" now and will hopefully get to explore other Shangri-La locations around the world!
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Date of stay: October 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kari Koskela, General Manager at Shangri La Toronto
Responded 8 Oct 2024
Dear Melody, Thank you for sharing such a detailed and heartfelt review of your stay at Shangri-La Toronto. We are truly delighted to hear that your experience, from the personalized service to the luxurious amenities, left such a lasting impression. It’s wonderful that you were able to explore both the hotel and the vibrant surroundings of the city, and we’re especially pleased that our team could enhance your stay with thoughtful touches like the room upgrade and turn-down service. We’re honored to have earned a place in your future travel plans, and we look forward to welcoming you back to our hotel. Thank you for choosing us, and for your kind words! Best regards, Kari Koskela General Manager
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One of the best Shangri-La hotels. Exceptional staff, service, amenities, and location: only a short 5 to 10 minutes walk to and from the station for airport express train. Great cocktails in the lobby lounge. But, as in almost all the other Shangri-La hotels that we have stayed, quality of breakfast is substandard. This I find perplexing that a hotel chain can be so successful in providing an excellent hotel experience but continue to serve breakfast that are below par even for a fast food diner.
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Date of stay: December 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from NancyMunzarKelly, General Manager at Shangri La Toronto
Responded 3 Jan 2020
Dear KKDBS, Thank you for taking the time to provide us with such wonderful feedback about your recent stay at the Shangri-La Hotel, Toronto! I am delighted to read that you enjoyed our amenities and the fantastic location. Thank you also for providing us with such valuable feedback about our breakfast buffet. Rest assured that I am going to share your comments with our Director of Food & Beverage to make the necessary improvements. Thank you again and we look forward to welcoming you back in the near future! Kind regards, Nancy Munzar Kelly General Manager
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I have been there before for a conference and glad to be back. It is in the center of downtown Toronto, very convenient location. Mostly everything is typical "Shangri-La hospitality", and on a smaller side (I mean physically), including the pool, lobby, and meal portion. Speaking of that, the most memorable was the experience in its Bosk restaurant, exemplified by its creme brulee, which was the size of a Canadian looni, possibly smaller. It was a joke. I should have ordered 10 if I knew it was so small. Same thing can be said about all other appetizers and dessert my party ordered. There was no issue with service and overall, no major complaint, and certainly will go back.
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Date of stay: December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from NancyMunzarKelly, General Manager at Shangri La Toronto
Responded 6 Jan 2020
Dear TopGun2005, Thank you for choosing the Shangri-La Hotel, Toronto for a second time. I am very happy that you enjoyed our central location and the service extended by our colleagues. I would like to thank you for bringing your concerns to my attention as this gives us the opportunity to improve the services for our guests. Kindly know that your comments have been shared with our Director of Food & Beverage to review the menu. Thank you again for being our guest. The whole team would be delighted to welcome you back in the near future. Kind regards, Nancy Munzar Kelly General Manager
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We stayed at the Shangri - La Toronto with our toddler son, and had an amazing experience!
When we arrived at the hotel the valet was prompt and efficient and was able to help us with the car and our bags swiftly. The check in process was just as quick and easy. The concierge provided us with all the necessary information we would need about the hotel amenities, including child care services. We felt thoroughly informed and did not have to wait to be taken to our room. We really appreciated the time Dean took to explain everything about to hotel and downtown Toronto. He really made sure we had everything we needed for our staycation.
Once we arrived to our room, it was clean, spacious, and modern. The room included everything we would need - a crib, coffee and tea, mini fridge, etc. Turn down service was also provided at the end of the night and the room looked spotless once we returned that night after dinner. The view of the room was amazing with a lot of natural sunlight in the room.
The hotel was very accommodating and ensured we had everything we needed to stay at the hotel with a child. The overall ambience of the hotel is very inviting, comfortable, and luxurious. One of the best hotels we have stayed at in Toronto.
The lounge area is a very nice spot to hang out, enjoy a drink by the fire place, while listening to the live music provided. We also stopped by the pool, sauna and hot tub in the hotel and everything exceeded our expectations. It was just so relaxing to be able to hang out in your personal cabana and watch the World Cup soccer games.
Overall, we will definitely be returning to the hotel. It was one of the best experiences we have had. The staff at Shangri - La went above and beyond for us, especially Dean Voon who assisted us throughout our stay. Thank you!
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Date of stay: November 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kari Koskela, General Manager at Shangri La Toronto
Responded 1 Dec 2022
Dear alihl2093TW, Thank you for your excellent review of our hotel! We are thrilled that you and your son had an exceptional stay with us. It is certainly our people that make the difference. Dean and the team will be so delighted to hear your praises. I am glad you had a chance to visit our vibrant Lobby Lounge and caught one of the World Cup games with us! We hope to welcome you back to the hotel again soon. Kind regards, Kari Koskela General Manager
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My husband and I just checked out of the Shangri-La Toronto. The service was impeccable. We had such an amazing time for our 10yr anniversary. Would highly recommend for those who are nervous about traveling due to COVID or those who have been underwhelmed by service in the city as hotels and restaurants reopen. This hotels amenity availability and service makes up for the fact that we didn’t go away to celebrate. We visited the Lobby lounge during our stay and had amazing oysters and bubbles while listening to the lobby band. We also took advantage of the Pool and sauna and were so pleased with the cleanliness and friendly helpful staff. The turn down service was A+ and we even had bubbles for the bath delivered to our room followed by a speaker when my husband mentioned he couldn’t find the radio. Talk about going above and beyond. We will definitely be back!!
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Date of stay: September 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nancy Munzar Kelly, General Manager at Shangri La Toronto
Responded 23 Sept 2021
Dear kimbaygal, Thank you for taking the time to share your feedback. Â We pride ourselves in offering the highest levels of service and hospitality to all our guests. We are delighted to hear that you and your husband have had a pleasant experience whilst staying with us. Kindly note that I will share your wonderful comments with the rest of the team. Â It was our pleasure having you as our guests and we hope to welcome you back soon. Â Kind regards, Nancy Munzar Kelly Area General Manager
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Superior accommodations and service experienced at Toronto’s Shangri-La hotel. From the moment we walked into the hotel we were welcomed with efficiency and warmth at check in. The suite we stayed in was aesthetically beautiful with a spa like bathroom and luxurious tub overlooking an astounding view of Toronto’s city. Room service was prompt with the attention to details making the experience refined. Hotel located in the heart of the city with a short walk to trendy shopping districts and a multitude of restaurants, cafes and gelateries. All staff encountered throughout stay professional and accommodating eager to ensure our stay would leave a lasting mark. It most certainly did…we are sure to be back! Many thanks.
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Date of stay: December 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kari Koskela, General Manager at Shangri La Toronto
Responded 4 Jan 2023
Dear francoisg2023, Thank you for taking the time to share your feedback! We are thrilled that you had an exceptional stay with us. It is certainly our people that make the difference and our team will be so delighted to hear your praises. Wishing you a wonderful start to 2023 and we look forward to welcoming you back to the hotel again soon. Warm regards, Kari Koskela General Manager
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I absolutely love the Shangri-La. I have stayed twice last year and have an upcoming stay in a few days. The staff are extremely friendly and very welcoming. The concierge is amazing and applies great initiative with special requests such as anniversaries. I have always stayed in the premier room which has the most visually stunning bathroom I have ever seen- floor to ceiling glass everywhere. The rooms are exceptionally clean. The food is delicious as are the cocktails. I very much look forward to my upcoming stay in the deluxe bedroom suite!
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Date of stay: July 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nancy Munzar Kelly, General Manager at Shangri La Toronto
Responded 22 Jul 2020
Dear S3859RWangelas, Thank you very much for taking the time to share this wonderful review with us and other travellers. I am absolutely thrilled to read your wonderful comments about our colleagues and that we were able to provide you with our "Shangri-La Hospitality from a caring family". Kindly know that I will share your lovely words with the entire team. We look forward to welcoming you back for your third stay with us very soon! Kind regards, Nancy Munzar Kelly General Manager
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Overall the hotel felt dated and service levels nowhere near what we are used to at other Shanghai-La properties.
Overall the ambience of the hotel seemed to be “on a budget” with dying fresh flowers and orchids at the lobby that should had been changed a while ago and lots of plastic (!?) plants and flowers through the hotel. This felt cheap and more like an IKEA store than a five star hotel. We have never seen plastic plants/flowers at a Four Seasons or Park Hyatt Hotel.
The room was dated but in overall good shape. Small touches like fresh flowers in the room (Deluxe Suite) could have elevated the experience and the room a lot, but unfortunately not a single plant/flower in the room.
Service in the breakfast restaurant was a mess despite almost no other guests. Took forever to be seated and to have our orders taken. Food quality seemed low and more what you could expect in an airport lounge. In two occasions we were served fresh strawberries that had definitely been cut a few days earlier. The food also tasted very processed and options were limited and not of high quality. Finally we had booked a rate with full breakfast included but apparently that wasn’t the case as we were informed at checkout that we only had a credit of 112 CAD to cover breakfast for 2 adults and 2 kids (age 2 and 3). Absolutely ridiculous and not acceptable. We reached an agreement on checkout with the hotel compensation us by deducting an additional 100 CAD from our total bill.
Housekeeping was also hit a miss. The first night no turndown service. The other nights we did get turndown service but it wasn’t coordinated with when we were out of the room for dinner. Also one day we return to the room at 3pm and no cleaning had been done despite we hadn’t been in the room from 9AM. Just not acceptable for a 5 star hotel.
Overall we appreciated the room despite the dated design and we thought the overall value for money for the stay was ok. Will we return? Most likely not.
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Date of stay: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kari Koskela, General Manager at Shangri La Toronto
Responded 15 Jul 2024
Dear Nicolai, Thank you for taking the time to provide valuable feedback. We are concerned to read that you experienced a distinct lapse in service during your visit and we did not deliver as promised. Your comments have been shared with our teams respectively as it is essential for us to improve our quality of service. Kindly note that your feedback has been shared with our Rooms Division Manager, Adam El Alfy, who would be keen to discuss your concerns further, as well as have the opportunity to regain your loyalty. Please contact Adam, at your convenience via email at adamel.alfy@shangri-la.com. We do hope that this experience will not deter you from staying with us again in the future and we look forward to speaking with you soon. Kind regards, Kari Koskela General Manager
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By 5pm , two hours after check in, we had a suite! But that was only the beginning of our saga.
They must have only one staff working when you call because it always took 30 + rings to reach anyone for any reason, and it was always the same poor girl who answered. It could be Room Service, Housekeeping, etc., it was always several minutes of rings, and the same person who answered. We wanted our lunch/supper finally and waited an hour for it to arrive. We needed ice and couldn't reach anyone and when we did, it never showed up, even upon following up. We wanted to order food later at night (not before midnight) but no one picked up then either.
We did receive two glasses of champagne, but after all this trouble, I really don’t think that cuts it. I never thought I’d say this, but I never want to go back.
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Date of stay: July 2021
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nancy Munzar Kelly, General Manager at Shangri La Toronto
Responded 10 Aug 2021
Dear NickyBiral, Thank you for taking the time to share your valuable feedback about your experience and for choosing to stay at the Shangri-La Hotel, Toronto for such a special occasion. Â Our vision is to create memorable hotel experiences for our guests and we will continue to strive for excellence. Â We are very concerned about the issues you have mentioned and rest assured that immediate improvements will be put into place. Kindly note, your feedback has been shared with our Front Desk Manager, Christine Kim who would be delighted to discuss your concerns further, as well as have the opportunity to regain your loyalty. Please contact Christine, at your convenience via email at christine.kim@shangri-la.com. We do hope that this experience will not deter you from staying with us again in the future and we look forward to speaking with you soon. Â Kind regards, Nancy Munzar Kelly Area General Manager
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My wife & I stayed here over the weekend to celebrate our 4-year wedding anniversary & had a wonderful time. We were greeted by the valet when we arrived & they promptly assisted us with our luggage and parked our vehicle. We utilized mobile check-in so we only spent a couple of minutes at the front desk before we got into our room. We booked a premier view, king room and it was beautiful! The view from the entire room was great, but the view from the deep soaking tub stole the show. Soaking in that at night while overlooking University Avenue was divine. In the evening, they had a pianist playing in the lobby & the atmosphere was very warm & inviting. The pool & gym were clean & modern & the service was excellent. We utilize room service for breakfast & it did not disappoint. True 5-star experience. There is a lot of attention to detail here, and it shows. We’d definitely return!
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Date of stay: April 2023Trip type: Travelled as a couple
Room Tip:Â Valet parking only.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kari Koskela, General Manager at Shangri La Toronto
Responded 25 Apr 2023
Dear Vanessa Pretty, Thank you for taking the time to share your feedback and for choosing to celebrate your wedding anniversary at Shangri-La Toronto. We are thrilled that you had an exceptional stay with us! It was our pleasure having you and your wife as our guests and we hope to welcome you back soon. Warm regards, Kari Koskela General Manager
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They don't advertise as such; however, I'm hypersensitive and allergic myself, and found everything satisfactory. Towels and linens
were gently (hardly detectably) fragranced. No artificial air fresheners in the room . The bath soap and shampoo were fragranced , so bring your own.
There are more places to choose from in the Toronto area.
PRICE RANGE
â‚ą28,410 - â‚ą43,922 (Based on Average Rates for a Standard Room)
LOCATION
CanadaOntarioTorontoDowntown / Downtown West / Bay Street Corridor / Entertainment District / Financial District / Old Toronto
NUMBER OF ROOMS
202
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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