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Shangri-La Hotel Toronto

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#9 of 132 Hotels in Toronto
Certificate of Excellence
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1 room 2 adults 0 children
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Shangri-La Hotel Toronto
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1,049 Reviews from our TripAdvisor Community

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Showing 1,000: English reviews
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Toronto, Canada
Reviewed yesterday NEW

Stayed at the Shangri-La on Feb 19 for 1 night and had a very enjoyable stay. Staff was attentive from the Valet parking to front desk to concierge. We were disappointed with the lack of acknowledgement from Lobby Lounge staff when we wanted to have dessert and coffee; they were too busy cleaning other tables to greet us and see...

Review collected in partnership with shangri-la.com
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Helpful?
Thank SIMA N
Hinesville, Georgia, United States
Reviewed 2 days ago NEW

Beautiful hotel room, heated marble floors, auto -push button blinds, first class everything. The Mirage Hammam Spa was terrific, we had the Hammam Grommage and the couples for 2 massage! Beautiful facilities, upscale, and professional. My husband and I had a wonderful time at this hotel. Just to note that if you want to eat at the downstairs restaurant (Bosk),...

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Helpful?
Thank Holly_campers
Toronto
Reviewed 5 days ago NEW

In particular, this review concerns the lounge and dining experience. We must have come on training day. Food is cheap, but dining out is expensive because you are paying for so much more than for the ingredients. Principally the service would come to mind as the foundation for good experience. The issue: Getting seated with a reservation seemed like a...

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1Thank synToronto
Reviewed 5 days ago NEWvia mobile

What a hotel, fantastic location within easy walk of the tower and the Maple Leaf Centre. Rooms are large and modern with large TV and minibar! Pool is funky and half way up the building offering great views of the city and the CN Tower. Staff are friendly, helpful and engaging! Cost was reasonable...would deffo stay again!

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1Thank Mike K
NY
Reviewed 6 days ago NEWvia mobile

details of stay: occasion = wife's birthday; room = premier suite; booking = thru hotel and not a 3rd party site. perfect and faultless stay from start to finish. I am a difficult, picky, tough, and demanding customer... but even I could not help but be impressed at every turn. my expectations were exceeded by every single staff member at...

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Thank lastmintraveler25ny
Abu Dhabi, United Arab Emirates
Reviewed 1 week ago NEW

The Shangri La, Toronto is a fabulous hotel located in the Entertainment District and within easy walking access to restaurants, cafes, bars and theatres. The lounge has a great atmosphere in the evenings with live music. I would like to highlight the excellent service provided by the Concierge team at the hotel. In particular my wife and I were extremely...

Review collected in partnership with shangri-la.com
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Thank Philip M
Toronto, Canada
Reviewed 1 week ago

The Shang is my favorite hotel in the city. Always so welcoming, vibrant atmosphere, incredibly friendly staff - and that's all before you get to the room! Delicious coffee & tea for your mornings, relaxing shower, convenient TV in the bathroom mirror, and the comforter on the bed is next level. I'm a huge fan of the Shang, and now...

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Thank Carly R
Sault St Marie
Reviewed 1 week ago via mobile

Staff are very quick to respond to needs. My wife and I asked for a humidifier and they brought it immediately to the room. The downstairs meeting place has a beautiful ambiance. It is most pleasant to chat by the fireplace with friends, family or associates. The music that is played is just right. We had a one bedroom suite....

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1Thank brianalberts
Reviewed 1 week ago

Do you know a place where you go and everyone you meet smiles, is helpful at every turn and raises the standard of customer service. Well that is the Shang-La Toronto. From the moment you arrive at the hotel at check-in to checkout I can't find a way to improve. The lobby bar is packed every night and they have...

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1Thank John Y
Chicago, Illinois
Reviewed 1 week ago via mobile

Loved the room decors!!!!! So comfy! Great view! Shoutout to Sally (hopefully name is right) for being so polite and helpful at the front desk. Very accommodating. Enjoyed Toronto!!! Would definitely recommend

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1Thank MagicalTraveller007
Jens M, General Manager at Shangri-La Hotel Toronto, responded to this review

Dear MagicalTraveller007, I would like to thank you for choosing Shangri-La Hotel, Toronto. I appreciate the note you sent very much and I have shared your kind words with the entire team. Thank you again for your comment. We look forward to welcoming you back in the near future, should the opportunity arise. With best regards, Jens Moesker

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Staying in Downtown West

Neighbourhood Profile
Downtown West
Downtown West is home to Toronto's gorgeous Inner Harbor, and is a must-visit for lovers of art and the outdoors. The area's rich cultural heritage is celebrated by a number of monuments and museums, giving the neighborhood a mature feel. As a premier destination for modern art, people here stroll through the cool contemporary pieces at the Power Plant, enjoy the outdoor installations along Queen's Quay and Canoe Landing, and picnic among the zany designs of the Toronto Music Garden. The waterfront itself is often suffused with bikers and joggers, and the harbor is always packed with classic ships with masts raised. The vintage boats and ferries to the Toronto Islands make for a charming contrast against Downtown West's backdrop of skyscrapers, condos, and food trucks serving up hot, fresh fare to locals on the go. The area has a peaceful energy, and is popular with tourists and Torontonians alike.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
This 202-room luxury hotel is situated in a new 66-storey tower on University Avenue at Adelaide Street. Shangri-La Hotel, Toronto occupies the first 17 floors of this development, which incorporates the historic "Bishops Block"- one of the oldest remaining buildings in Toronto. ... more   less 

Additional Information about Shangri-La Hotel Toronto

Address: 188 University Avenue, Toronto, Ontario M5H 0A3, Canada
Region: Canada > Ontario > Toronto > Downtown West
Price Range: ₹ 22,477 - ₹ 36,031 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel Toronto 5*
Number of rooms: 202
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Shangri-La Hotels and Resorts, Hotels.com, Priceline, Travelocity and Jetsetter so you can book your Shangri-La Hotel Toronto reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#1 Family Hotel in Toronto
#3 Business Hotel in Toronto
#6 Romantic Hotel in Toronto
#6 Spa Hotel in Toronto
#8 Luxury Hotel in Toronto
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel Toronto staff and other travellers.
19 questions
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Questions? Get answers from Shangri-La Hotel Toronto staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you have an Amex plat card, use "The fine hotel and resorts" program to reserve your room.”
  • marble heated floors, beautiful
  • bathtub city view (blinds come down for privacy)
 of 5 bubbles Holly_campers, 20 Feb 2017 | Read review
“request for university avenue view”
 of 5 bubbles paulcP7715QY, 3 Jan 2017 | Read review
“Enjoy the lounge in the lobby with live music”
 of 5 bubbles XTCmars, 29 Dec 2016 | Read review
“Ask for a southern exposure as the skyline is superior to the south.”
  • View from the tub! Pretty impressive
  • It was a great hotel centrally located in downtown Toronto
  • Iconic skyline
 of 5 bubbles CanadaClaire, 14 Dec 2016 | Read review
“I guess higher floors room or lower rooms with a terrace regardless, the Location promises great views”
 of 5 bubbles Romperine, 12 Dec 2016 | Read review
5 of 5