The horrible hotel that i have never see they want just to take ur money until u didn’t stay at this hotel is not clean and very bad customer service , pls don’t book on this horrible hotel is a hotel for junky and no safety
I dont even know where to started. Room was smell very bad, sheets they probably never washed dirty and broken. Behind the curtain I found dirty tissues. You have common area kitchen and bathroom and both are clean surprisingly. Position I wasn't feel very safe to come back on my own. For same price I could have something better.
This place is awful period, not clean, you have to pay extra for cable TV, which really didn't matter as there was no TV in the room. I was stuck for a hotel , had no choice, and the rate was ridiculous given the poor standards, I would recommend to anyone to NOT stay here, I couldn't wait to check out,
Left me feeling terribly anxious when both my ID and my roommate's were scanned on both sides as well as their visa on both sides. No place does this without having other motives and it's extremely unsettling. I know I need to give my consent before anyone photocopies my ID and I informed the man I want okay with such a thing but he just told me "you should trust me! Nothing bad will happen to you! You can't have it though" and wouldn't give me the photocopy. Really unsure about that. Not only that he mentioned he needed to provide ID for a guy who killed someone and threw his body in a river???? Really unsettling!! The place is nice enough albeit a little stuffy and old but it's the activity at the desk that freaks me right out. Not leaving my valuables in here while exploring. That's for sure. The bed was beyond comfortable with fluffy pillows and a firm mattress I wanted to take home with me. Very, very clean. Very starchy towels and bathrobes but shampoo and conditioner was provided in big bottles! Very pleased by all of the space. Felt like staying at a friend's home. Again, I have to leave a low rating for the really dubious and likely illegal activity at the front desk. Won't be returning and knowing they have my information scanned leaves me anxious even now.…
They will try to take as much money from you as they can. Don't believe the rate they give you. Don't believe them when they say you can cancel with 3 days notice. I beg of you to go anywhere but give these awful people your business. The U of T residence is cheap (and nice ppl) in the summer. Or go to a hostel. Or sleep on a bench. Cause that would be better than letting them have any of your money!
Huge common areas, very clean (lots of washroom and showeroom cleaned more than once a day). Room simple but very comfortable. The roof patio is nice and romantic if you like that kind of stuff. The staff is friendly, kind, and also funny! Highly recommended!
Hard to believe that people in the service business can be this rude. When we came, we were met with waiting time and a negative attitude. We booked one night for a certain prize but was then told to pay a few dollars more and were obviously curious to know why because it didn't seem fair. The response was that it was a very cheap price and that we should feel happy. If not, we were free to find somewhere else to stay. Such a bad approach. Super rude, unbelievable attitude. We didn't care about the money but being treated like that simple seemed unfair. And the icing on the cake was that the place was dirty.
I hope this will stay as the WORST costumer experience ever! We had booked a room for one night to see the Mapple Leafs hockey team play at Air Canada Center. After waiting a long time for the receptionist to come (we had to wait 20 minutes despite the reception being within opening hours), we saw that there was a price difference between what the booking said we will pay, and what he wanted to charge on the credit card, and asked what is this difference about. The guy went ballistic, saying that we should go somewhere else if we have a problem with such a small difference of price anyways, and that we don't appreciate the offer. There was no way to interrupt him as he was in a tirrade of verbal aggression towards us. Prior to that, they took a scan copy of my credit card, saying that this is normal, despite me protesting that this not a practice anywhere, and I've tried hotels and guest houses in over 60 countries on all continents. Now I am monitoring my bank account to see if they are trying to misuse my credit card. Stay here only if you are on the tightest possible budget and can tolerate the worst costumer service I ever experienced. …
Extremely poor customer service, bias, and property owner discourtesy was uncalled for. The online pictures do not justify the actual appearance of the room. Air conditioning unit in the window stopped working, duck tape on the shower head. I did not want to stay there after viewing the room and they denied a refund and was insulted by property owner.
Poor quality. Location is fine, but the rooms, shared bathrooms and services are very bad. The night that we stayed in the residence, there was an incident with some guests that were stolen when they were not in the rooms. If you want to be close to downtown, it is worthwhile to pay a bit more for other hotel or check the HI toronto hostel.