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What is Travellers’ Choice Best of the Best?
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What you can expect during your stay
- Hand sanitiser available to guests & staff
- Regularly sanitised high-traffic areas
Updated 11/11/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from St. Regis Toronto
Updated 11/11/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#11 of 140 hotels in Toronto
Location
Cleanliness
Service
Value
2022 Travellers' Choice Best of the Best
Trendsetting and boundary-breaking, The St. Regis Toronto marks its Canadian debut at the city’s most coveted address in the heart of downtown. Soaring 65-stories above Canada’s international enclave for business and culture, The St. Regis Toronto hotel offers a remarkably central location, steps from Toronto’s most preeminent downtown landmarks including the CN Tower, Scotiabank Arena, Rogers Centre, Toronto International Film Festival and the city’s premier shopping, theatre and entertainment. Modern elegance and bespoke butler service unite amongst 258 of the city’s largest luxury hotel guestrooms and suites, defining the new standard for luxury in Canada.
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Property amenities
Valet parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Books, DVDs, music for children
Children's television networks
Pets Allowed ( Dog / Pet Friendly )
Wifi
Hot bath
Pool / beach towels
Pool with view
Indoor pool
Heated pool
Fitness / spa changing rooms
Restaurant
Breakfast available
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kids' meals
Wine / champagne
Highchairs available
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Manicure
Massage
Neck massage
Pedicure
Steam room
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Additional bathroom
Desk
Coffee / tea maker
Cable / satellite TV
Bath / shower
Soundproof rooms
Air purifier
Bathrobes
Interconnected rooms available
Room service
Safe
Seating area
Separate dining area
Separate living room
Telephone
Bottled water
Clothes rack
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Flatscreen TV
On-demand films
Radio
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Modern
Languages Spoken
French
Location
Full view
100Great for walkers
Grade: 100 out of 100
405Restaurantswithin 0.5 km
51Attractionswithin 0.5 km
Contact
325 Bay Street, Toronto, Ontario M5H 4G3 Canada
Getting there
KingToronto Rapid Transit3 min
QueenToronto Rapid Transit5 min
2293Reviews21Q+A100Room tips
Reviews
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- 1,913
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Popular mentions
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Most Recent
I had a stay back when this hotel hasn't been transitioned to a St Regis. St Regis Toronto certainly has a more tasteful decor than its predecessor and live up to the brand. Thanks to Ali and butler team for helping with the room decoration and amenities and making it a memorable anniversary stay. Will return.
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Date of stay: June 2022
Value
Rooms
Service
Helpful
It has been at least 4 times I've stayed at the St Regis and every time the experience is impeccable. Staff is extremely attentive, friendly and provide for any requests. For instance, we stayed one weekend for my girlfriend's birthday and they had a bottle of bubbles and macaroons waiting for us in the room. You can request for any missing amenities through the Bonvoy app and have them right away. It is extremely well located within downtown, and all services are great. I would recommend going to the spa at the top floor if you have time, or ordering room service for breakfast as it's excellent. Their restaurant Louix Louis is also pretty cool.
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Date of stay: May 2022
Location
Cleanliness
Service
Helpful
Great hotel, 3rd time staying here and no change in great service and top standard. Pool is stunning with views Gym is great with outstanding views and in the snowfall was something unique Location of hotel is perfect, unfortunately at the time of our stay there was a curfew so a lot of bars and restaurants nearby were closed early or were still permanently shut. Only negatives the restaurant in the hotel Louix Louis wasn’t a very welcoming environment, nothing the hotel did nothing wrong but the clientele there just be warned dress to impress(no matter what time of the day) and be prepared to be surrounded by people with very high opinion of themselves even though most aren’t even staying in the hotel and most likely saving all month to afford the cost of a meal there, just to post on social media. Also the entrance of hotel is taken a little away by it sharing its entrance with the residents sharing the building. So always felt like some staff greeting you were there to look after us and the other half were there for the fulltime residents. Also the champagne toast in the evenings was a lovely touch Love Toronto and Love the St Regis Hotel (or even when I stayed there when it was the Trump hotel and Adelaide hotel) always great…
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Date of stay: January 2022Trip type: Travelled with family
1 Helpful vote
Helpful
+1
Most amazing experience of a 5 star hotel here in Toronto. The staff we encountered and engaged with was amazingly friendly, attentive to our needs throughout our stay. A special mention is well deserved with Andrew at the front office, the concierge’s Xavier and Monika who made us feel welcome at home during and even after our stay as we had a package which had arrived after our stay (plus other requests). Their attention of detail is amazing and unparalleled among a lot of hotels here in Canada. It’s also noted that this property has two Clefs d'Or on staff.
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Date of stay: March 2022Trip type: Travelled with family
Helpful
My boyfriend and I went for a weekend getaway in Toronto and stayed for the first time at The St-Regis. The entire experience was amazing and the crew was very nice; espacially Elizabeth C. who took care of our room. Also, we booked a treatment at the Spa, the Re-Energize massage, and both our therapists, Robyn L. & Kristine C. were great. At the end of the massage, they gave us a glass of champagne; what a treat! Thank you for the great experience!
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Date of stay: April 2022Trip type: Travelled as a couple
Helpful
We stayed at St Regis for five nights during our trip to Canada. The first thing to stand out is the tiny reception with only two desks - we queued and queued and queued on many occasions due to the lack of personnel. We paid extra and upgraded our room, to then find out if we would have stayed in a superior room, we would get bigger windows with nicer views and a more spacious room. Our first room was in a very bad condition, with broken curtains, half of the lightbulbs did not work and the bathroom flooded after every shower. We mentioned this to a very sweet receptionist who addressed the problem and straight away offered us to change room. To clarify, I dislike very much changing rooms in the middle of my stay, but for what we paid for, I did not want a dark room. The new room was in perfect condition, spacious. Very nice. We were bothered on 3 occasions by the bellman who came to help us move our bags. I clearly instructed him the first time that I needed 20 mins to pack and then we would call him. He kept showing up after 5 mins. Unfortunately, when changing rooms we left behind my electric toothbrush and a set of AirPods. We informed the front desk (after a long queue) 1h after the room move (during the early morning) - they answered that they will check and get back to us. That evening we queued again to ask about this matter, they had no information, so they start the search again, I ask the receptionist to please get back to me within 1h with an update that we were going to be in the room. Nobody called. We repeated the process 3 times every day during our stay - not a single staff member was able to follow up. Finally, a staff member told us that he had read a comment and it said that housekeeping had thrown away our things since they were broken - which is not the case. I ask to speak with the front office manager, they guaranteed me that she will contact me in the morning. Upon check out, no manager was available, I only received an email from security the day after check out saying that they had not found our staff and this does not match what the receptionist told me. I was promised to be contacted by Gina (the front office manager) after my check out to follow up on my case. Surprise - months after I am still waiting for that call. The staff has clearly issues with following up and apologizing to their guests. This is not acceptable.…
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Date of stay: April 2022
Rooms
Cleanliness
Service
Helpful
Stayed for 2 nights in March for my birthday. I can't say enough about the service we received at the hotel. We had a suite that was exquisite. The staff were exceptional and went out of their way to make our stay extra special. We are returning this coming weekend for a one night stay. Can't wait to go back.
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Date of stay: March 2022
Value
Service
Sleep Quality
1 Helpful vote
Helpful
Response from Kseniia Prikhnich, Guest Services / Front Office at St. Regis Toronto
Responded 22 Apr 2022
Dear Carole C, On behalf of the entire hotel team, I want to thank you for sharing about your stay with us! It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We look forward to welcoming you back this weekend! Sincerely,
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Paid 800 dollars for a one night girls weekend getaway for our 40th bdays. We walked into the room and it was freezing - the thermostat was literally pulled out of the wall -was missing. One of the taps for the sinks didnt even work. The room was for 3 girls and there was only 2 of everything ready for us. For heating they called a service person to come but he couldn't do anything because thermostat was missing. No one ever followed up. In the evening when we called to complain again they said they would give us another room - but we were getting late for dinner. They just brought up a portable heater for us. View was horrible. When I pay 800 dollars for one night the least I can expect is working heat and running water faucet.
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Date of stay: April 2022
Helpful
Response from Kseniia Prikhnich, Guest Services / Front Office at St. Regis Toronto
Responded 14 Apr 2022
Dear Angeleesharma, Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place and reviewed to prevent such incidents from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area. Sincerely,
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The staff are friendly, the room was beautiful and well equipped. The problem is the view. All the rooms on their site state “city view” but what you get is a view of an office building directly across the street which blocks all light from entering your room. We stayed here during the weekend so the building was empty. I can’t imagine staying through the week. Wouldn’t come back or recommend
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Date of stay: April 2022Trip type: Travelled as a couple
Helpful
Response from Kseniia Prikhnich, Guest Services / Front Office at St. Regis Toronto
Responded 7 Apr 2022
Dear 388michelleFF, Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize that our location and view from the room didn't meet your expectations. We are located in the heart of the financial district and surrounded with the skyscrapers from all sides. However, I am glad our staff and the room itself left a positive impression. I do hope to welcome you back at The St. Regis Toronto soon in order for us to provide you the service experience that we pride ourselves with. Sincerely yours
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My husband and I are locals but decided to try the St. Regis for a night out. We usually prefer the Ritz due to their incredible 5 star service, but I wanted to try something a bit different this time. We were warmly greeted and stayed in a corner suite at room 1214 on March 19th. Breakfast was "included" in our rate - but as other reviewers have mentioned - they don't allow you to eat it in your room? What is this.. the Holiday Inn? After a big evening the night before, we woke up tired and just not wanting to eat in a bright, loud restaurant with clanking silverware. Keep in mind, we are paying for this breakfast but there are silly rules put on the breakfast. They would bring us coffee to our room, but of course, I had to pay for it. It's just such a silly rule, and they can blame it on Covid.. or staffing.. or whichever you want, but as a 5 star hotel, this needs to go. So basically we paid for an expensive breakfast we never received. This wouldn't happen at any other 5 star hotels int he area.. so I learned my lesson. Although a very pretty hotel with nice rooms, I will not stay here again - I'll spend my hard earned money where silly rules aren't placed on items Ive already paid exorbitantly for. St. Regis - Drop this rule immediately and let the guests who are paying huge for the rooms to relax in the morning and eat in peace. Shame on you. Instead of leaving relaxed, I left resentful. Not a good guest experience.…
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Date of stay: March 2022
Rooms
Location
Service
1 Helpful vote
Helpful
Response from Dennis Sorensen, Guest Services / Front Office at St. Regis Toronto
Responded 29 Mar 2022
Dear NiagraK8, First of all allow me to apologize for the breakfast opportunity you ha whilst staying with us. We do understand the need to be more flexible with certain policies in order to make your stay more enjoyable with us. We are going to revisit the breakfast policy and thank you for your detailed feedback, as this is the most important way for us to improve our services. Our team is going to reach out to you in order to make up for this opportunity. We do hope you do visit us again at the St. Regis Toronto and allow us to highlight a truly exquisite stay. Sincerely yours
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PRICE RANGE
$608 - $773 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
The Adelaide Hotel, Toronto
LOCATION
CanadaOntarioTorontoDowntown / Downtown West / Bay Street Corridor / Entertainment District / Financial District / Old Toronto
NUMBER OF ROOMS
258
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Claim Your Listing Frequently Asked Questions about St. Regis Toronto
Which popular attractions are close to St. Regis Toronto?
Nearby attractions include Levelup Reality (0.5 km), Toronto Urban Adventures (0.4 km), and The Elgin & Winter Garden Theatre Centre (0.4 km).
What are some of the property amenities at St. Regis Toronto?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at St. Regis Toronto?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at St. Regis Toronto?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at St. Regis Toronto?
Yes, a parking garage and valet parking are available to guests.
What are some restaurants close to St. Regis Toronto?
Conveniently located restaurants include Richmond Station, Canoe Restaurant & Bar, and The Keg Steakhouse + Bar - York Street.
Are there opportunities to exercise at St. Regis Toronto?
Yes, guests have access to an indoor pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does St. Regis Toronto have airport transportation?
Yes, St. Regis Toronto offers airport transportation for guests. We recommend calling ahead to confirm details.
Is St. Regis Toronto located near the city centre?
Yes, it is 0.8 km away from the centre of Toronto.
Are any cleaning services offered at St. Regis Toronto?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at St. Regis Toronto?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.