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The Ritz-Carlton, Toronto

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1,261 Reviews from our TripAdvisor Community

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There are newer reviews for The Ritz-Carlton, Toronto
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Showing 1,174: English reviews
Toronto, Canada
Reviewed 2 weeks ago

Not happy overall with reservations and front desk sorting out issues with room allotments. Confusion with keys for top floors and elevators. Huge family wedding, felt issues were not dealt with even though reservations were made months in advance and double checked. Time spent on phone with reservations was not acceptable.

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank 631michelav
Franck A, General Manager at The Ritz-Carlton, Toronto, responded to this review

Dear 631michelav Thank you for staying with us and for taking the time to provide us with your feedback regarding your issue with reservations. I am sorry to hear that we did not meet your expectations and will investigate the issue with the team. Did you have a chance to discuss this with any of our events or management team...

Pembroke Pines, Florida
Reviewed 2 weeks ago

Excellent service, very comfortable rooms Definitely a great place to stay We left some things behind and they shipped them back to us. Great service Highly recommend this great hotel. Great staff. Great

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank Doris G
Toronto, Canada
Reviewed 2 weeks ago

Service and hospitality at Ritz was excellent. Rooms were clean and exceptionally well maintained. Centrally located in downtown Toronto, close to the Entertainment District, world class restaurants with tons of fun activities and attractions near by, I would highly recommend this hotel.

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank rajd57
Guelph, Ontario
Reviewed 3 weeks ago

Very good customer service and clean rooms. Fiancé and I went for a birthday celebration and they had treats with a personalized birthday wish which made me feel welcome. Great Staff! Will be going again!

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank nikita_ssharma
Jersey City, New Jersey
Reviewed 3 weeks ago via mobile

The Ritz-Carlton Toronto is an excellent luxury hotel located in downtown Toronto. The staff was very attentive and anticipated every need or want. The Concierge staff, specifically Hanah, provided guidance in every area, from directions, sights, restaurants, reservations, and travel throughout the Toronto area. The rooms were nicely decorated, roomy and updated with new large tvs, including one in the...

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Helpful?
Thank Lisa G
New York City, New York
Reviewed 3 weeks ago

I stayed in this hotel a few years ago, the hotel was amazing and the room was great, including a TV in the mirror in the bathroom which was a big surprise. I would definitely recommend staying here!!

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Helpful?
Thank Jason M
Windsor, Canada
Reviewed 3 weeks ago

The Ritz-Carlton Toronto has always exceeded our expectations since our first visit to the property during its' opening weekend. The staff is outstanding and the management team is always present to assist and make you feel like family.

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank deansD6860JO
Toronto, Canada
Reviewed 3 weeks ago

Dear Ritz, I stayed at the Ritz-Carlton Toronto on December 17th-December 18th. I came to celebrate my one year anniversary with my husband. From check in to check out we felt like royalty. As we entered the room we were greeted by balloons, flowers and cupcakes in our room. We both felt so special as this was the second time...

Review collected in partnership with The Ritz-Carlton Hotel Company
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Thank 795jahans
Brooklyn, New York
Reviewed 3 weeks ago via mobile

I'm just going to say that I knew what to expect from Ritz Carlton brand and I was not disappointed. This hotel has some of the warmest and kindest staff. Look forward to returning next time I'm in Toronto.

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1Thank PrestonW
Maple, Canada
Reviewed 3 weeks ago

The Ritz is truly the best at customer service, stayed with them number of times and always leave feeling well taken care of , the staff , the food , the room second to none, the staff is simply the best!

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
1Thank Courtney G

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Staying in Downtown West

Neighbourhood Profile
Downtown West
Downtown West is home to Toronto's gorgeous Inner Harbor, and is a must-visit for lovers of art and the outdoors. The area's rich cultural heritage is celebrated by a number of monuments and museums, giving the neighborhood a mature feel. As a premier destination for modern art, people here stroll through the cool contemporary pieces at the Power Plant, enjoy the outdoor installations along Queen's Quay and Canoe Landing, and picnic among the zany designs of the Toronto Music Garden. The waterfront itself is often suffused with bikers and joggers, and the harbor is always packed with classic ships with masts raised. The vintage boats and ferries to the Toronto Islands make for a charming contrast against Downtown West's backdrop of skyscrapers, condos, and food trucks serving up hot, fresh fare to locals on the go. The area has a peaceful energy, and is popular with tourists and Torontonians alike.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Spa
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Babysitting
Official Description (provided by the hotel)
Toronto’s most centrally located AAA Five Diamond award winning hotel, The Ritz-Carlton, Toronto welcomes guests to the heart of Canada’s most culturally diverse city. Just steps from the city’s financial district and cultural attractions, the luxury hotel offers views of the CN Tower, Lake Ontario and downtown Toronto. Featuring Canada’s only cheese cave at TOCA Restaurant, an outdoor terrace at DEQ, and the #1 Hotel Spa in the world, The Ritz-Carlton, Toronto offers an oasis in the heart of the city. ... more   less 

Additional Information about The Ritz-Carlton, Toronto

Address: 181 Wellington St W, Toronto, Ontario M5V 3G7, Canada
Region: Canada > Ontario > Toronto > Downtown West
Price Range: ₹ 28,310 - ₹ 40,726 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Toronto 5*
Number of rooms: 263
Reservation Options:
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Also Known As:
Ritz-Carlton Toronto Hotel Toronto
Hotel Style:
#1 Romantic Hotel in Toronto
#4 Spa Hotel in Toronto
#5 Business Hotel in Toronto
#5 Family Hotel in Toronto
#5 Luxury Hotel in Toronto
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Toronto staff and other travellers.
7 questions
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Questions? Get answers from The Ritz-Carlton, Toronto staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Corner room suites are awesome”
 of 5 bubbles mlacy2016, 4 Jan 2017 | Read review
“High up, odd room overlooks City (I had 1903). Even must overlook waterfront”
  • Bathroom of Room 1903
  • Mini Bar 1903
  • Room 1903
  • Snacks in Room 1903
  • Room 1903
  • View from Room 1903
 of 5 bubbles gregmC2000KD, 2 Jan 2017 | Read review
“The upgrade to the club lounge is worth it.”
  • Simcoe Suite
 of 5 bubbles AmirNabavi, 2 Jan 2017 | Read review
“lake view and club rooms are great”
  • great views
 of 5 bubbles Simple_blokeTeesside, 2 Jan 2017 | Read review
“Request a King Size room”
 of 5 bubbles 730carissae, 7 Dec 2016 | Read review
5 of 5
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