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DoubleTree by Hilton Hotel Toronto Downtown

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#34 of 132 Hotels in Toronto
Certificate of Excellence
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DoubleTree by Hilton Hotel Toronto Downtown
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1,562 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Hotel Toronto Downtown
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Showing 1,381: English reviews
Reviewed 2 weeks ago

We had to wait over ten minutes in the hhonourd line. no one else offered to help. this hotel is much in need of improvement, particularly the washrooms in the suites and poorfit and finish. sdfsdfsd add add add sdfsdf add add add add add add add add add add sd f

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Gary O
Umesh S, General Manager at DoubleTree by Hilton Hotel Toronto Downtown, responded to this review

Thank you very much for taking the time to fill out a review. I apologize you had to wait in line to check in and understand it would have been frustrating because of the delay. We will use your feedback as an opportunity to improve on our service and ensure we exceed your expectations on your next visit to the...

Mississauga, Canada
Reviewed 2 weeks ago

Can't complain! The room was what you'd expect from a downtown hotel and the views were great (had City Hall/NPS in our view). Requested a high floor room and got exactly what we asked for. Didn't stay long enough to visit the amenities but overall - it was a good enough stay.

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Helpful?
Thank jkm8789
Umesh S, General Manager at DoubleTree by Hilton Hotel Toronto Downtown, responded to this review

Dear jkm8789, Thank you for the positive feedback regarding your most recent visit to our property. Hopefully next time you are here for a visit you will have time to enjoy more of our amenities and our great city! We look forward to your next visit Umesh Srivastava GHA General Manager

St. John's, Canada
Reviewed 2 weeks ago

Stayed here in June, Its close to hospitals ,thats the reason I stayed here. The hotel was clean and comforting, Just was disappointed with the up and down wireless internet. Stayed for 10 dye called to complain about internet 3 times and and it did improve for few days and then back to same up and down service , did...

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Helpful?
Thank Hawkeyenewfoundland
Umesh S, General Manager at DoubleTree by Hilton Hotel Toronto Downtown, responded to this review

Dear Hawkeyenewfoundland, Thank you for taking some time to let us know how we are doing. I apologize you had some issues with up and down internet. I can understand it would have been frustrating to have to deal with that during your stay. Your feedback is important to us as we are always looking to better our hotel for...

Lafayette, United States
Reviewed 2 weeks ago

Nice hotel within walking distance to everything down town. well maintained and comfortable. Family had a great time and the warm cookies were welcoming after a cold walk through Toronto. the room was clean and beds were comfortable. My children enjoyed the pool and my wife and I used the fitness center.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Joseph N
Umesh S, General Manager at DoubleTree by Hilton Hotel Toronto Downtown, responded to this review

Dear Joseph N, Thank you so much for taking the time to post your review of our hotel and for sharing your feedback about your most recent stay with us. It sounds like your family were able to enjoy our great city and hotel! We look forward to your next visit and we will ensure weve got a nice warm...

London, Canada
Reviewed 2 weeks ago

Clean and comfortable rooms. Friendly and helpful staff. Coming from a small town and staying on my own in a big city I was able to feel safe and well looked after. I highly recommend this hotel and would definitely go back.

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Helpful?
Thank joannie362
Umesh S, General Manager at DoubleTree by Hilton Hotel Toronto Downtown, responded to this review

Dear joannie362 Thank you so much for taking the time to post your review of our hotel and for sharing your feedback about your most recent stay with us. I am thrilled that you had such a great stay with us and that our team members helped to make you feel so comfortable while being here. Thank you so much...

Toronto, Canada
Reviewed 2 weeks ago

No hot water on January 1st and had to leave the hotel room after 2 hours of waiting without taking a shower. Staff didn't have anything to do with that either. They asked to stay longer till the hot water comes. But I'm a HHonors member and I asked for a late checkout and they said I can't have it...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank lathi1231
Umesh S, General Manager at DoubleTree by Hilton Hotel Toronto Downtown, responded to this review

Dear lathi1231 Thank you so much for taking the time to post your review of our hotel and for sharing your feedback about your most recent stay with us. I am very sorry with the challenges with the water that day and that it appears as if we did nothing to try and Make it Right for you. I have...

montreal, Canada
Reviewed 2 weeks ago

the staff is very friendly and accommodate all your needs. The rooms are clean and silent despite the downtown location of the hotel. The AC/heating system was quiet, a very rare feature in hotels. The bathroom was small but clean and full of the complimentary products. the lobby looks nice, the restaurant is nice with friendly service.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Herve B
Umesh S, General Manager at DoubleTree by Hilton Hotel Toronto Downtown, responded to this review

Dear Herve B Thank you so much for taking the time to post your review of our hotel and for sharing your feedback about your most recent stay with us. I am so happy that our team members and restaurant made such a great impression on you. Thank you so much for choosing to stay with us and we hope...

Rochester, New York
Reviewed 3 weeks ago

I didn't realize when I booked the room that I'd be a 5 min walk from Nathan Phillips Square and have a view of the fireworks from our room. That was great! However, aside from the location, and the very friendly staff, the hotel wasn't anything special. Room was a little cramped with furniture fixtures that made it challenging to...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank rocrunner2016
Umesh S, General Manager at DoubleTree by Hilton Hotel Toronto Downtown, responded to this review

Dear rocrunner2016 Thank you so much for taking the time to post your review of our hotel and for sharing your feedback about your most recent stay with us. I am very pleased that our location and team member friendliness made a great impression on you. Thank you so much for choosing to stay with us and we hope to...

Brampton, Canada
Reviewed 3 weeks ago

We stayed at Double Tree in downtown Toronto during the New Year specifically to watch the New Year fireworks at Nathan Philips Square. It is a mere 5 minute walk from the Square so we parked at the City Hall Parking Lot which is the cheapest in the area. I reserved a room with two double beds way back July...

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Helpful?
Thank betty l
Umesh S, General Manager at DoubleTree by Hilton Hotel Toronto Downtown, responded to this review

Dear betty l Thank you so much for taking the time to post your review of our hotel and for sharing your feedback about your most recent stay with us. I am sorry that you did not have a great stay with us and that we did not exceed your expectations. Your comments have been shared with the respective department...

Reviewed 3 weeks ago

Our first stay at the Doubletree in November was largely positive. While the rooms are small, and the underground parking rather cramped, the staff is friendly and the facilities are well maintained and clean. One is also quite handy to the the downtown, being a short walk east to the Eaton Centre and Yonge St. theatres, a little further if...

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Helpful?
Thank Scott W
Umesh S, General Manager at DoubleTree by Hilton Hotel Toronto Downtown, responded to this review

Dear Scott W Thank you so much for taking the time to post your review of our hotel and for sharing your feedback about your most recent stay with us. I am happy that our Make it Right policy worked out exactly the way it is supposed to for you and that you were satisfied with the outcome and I...

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Staying in Downtown

Neighbourhood Profile
Downtown
At the heart of Toronto, Downtown is the destination for cheap eats and fast fashion. Cut through by hip and trendy Yonge Street, the vibe here is young, with a strong student influence from the Ryerson University Campus. As a result, the Downtown area is always in flux: undergoing the construction of new facilities, with fresh retail spaces and pop-up cafes. Home to Toronto's largest indoor shopping mall, a number of vintage cinemas, and a healthy nightlife centered on the area's Distillery District bar and clubs near the East End, it's both an easygoing daytime spot and a popular party place after sunset. It also features some of Toronto's best outdoor landmarks, including Yonge-Dundas Square and the Nathan Phillips Square: perfect for a concert, a skate, or a relaxing sit-down.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Pool
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to The Doubletree by Hilton Toronto Downtown. This full service hotel is located at the heart of the city’s financial, research, entertainment, dining and shopping districts. The hotel has a total of 486 modern contemporary fully renovated guest rooms including 34 suites and luxury suites with windows that open. In room amenities include high speed wireless internet access, in room work desk and voice mail, complimentary newspaper delivered to your room, on command in room movie, music and video games. The hotel boasts two 4 Diamond rated restaurants, namely Hemispheres Restaurant and Bistro and Lai Wah Heen. Additional hotel amenities include indoor pool, a brand new state of the art fitness center and business center. The hotel has 13,000 square feet of event space and is well known in the city for its exceptional and professional catering service for both business and leisure events including weddings. The hotel is walking distance to numerous Fortune 500 Companies, the University of Toronto, several world renowned hospitals including Mount Sinai, The Hospital for Sick Children and Toronto General, Queens Park, the Law Society of Upper Canada, Ontario Art Gallery, CN Tower, Royal Ontario Museum, Mars Center, US Consulate, Canadian Opera Company. Hockey Hall of Fame, Eaton Shopping Center, Rogers Center and Air Canada Center are also easily accessible. The hotel is minutes from Union Station, easily accessible off the Gardiner Expressway, Billy Bishop Toronto Island Airport as well as 40 minutes from Pearson International Airport. As one enters the grand lobby with its cascading staircase, one is immediately welcomed by the gracious staff, ready to offer the exceptional quality service for which the hotel is known. ... more   less 

Additional Information about DoubleTree by Hilton Hotel Toronto Downtown

Address: 108 Chestnut Street, Toronto, Ontario M5G 1R3, Canada (Formerly The Metropolitan Hotel)
Region: Canada > Ontario > Toronto > Downtown
Price Range: ₹ 9,877 - ₹ 20,215 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Toronto Downtown 3.5*
Number of rooms: 486
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Hilton Hotels Direct and Priceline so you can book your DoubleTree by Hilton Hotel Toronto Downtown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Metropolitan Hotel Toronto
Hotel Style:
#29 Romantic Hotel in Toronto
#30 Business Hotel in Toronto
#30 Family Hotel in Toronto
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel Toronto Downtown staff and other travellers.
31 questions
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Deep River, Canada
Depew
over a year ago
Montreal, Canada
over a year ago
2 months ago
Pune
9 months ago

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Questions? Get answers from DoubleTree by Hilton Hotel Toronto Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room away from the elevators.”
 of 5 bubbles merlyn777, 22 Jan 2017 | Read review
“Choose the room that had their bed sheets changed from the previous guest...”
 of 5 bubbles kittyk760, 20 Jan 2017 | Read review
“We were on the 24th floor, you can see over all the buildings!”
 of 5 bubbles , 17 Jan 2017 | Read review
“Sign up for Hilton Honors program and check in before you arrive. Then you can chose your room yourself! 1811, far away from the elevators.”
 of 5 bubbles great_scott_amy, 15 Jan 2017 | Read review
“lower floors seem quieter”
 of 5 bubbles scottwK6885CY, 29 Dec 2016 | Read review
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