Picked it due to its location for my trip, near lots of amenities, subway close by but honestly I just walked everywhere- the longest walk I took was a leisurely stroll down to the lake and it took me about an hour with stop offs. Taxi's very easy to get to and from as well. Nice hotel, clean, pleasant staff, comfortable room. Food and drink service was a tad slow for me but I was on holiday so I had the time so I really couldn't complain, the food was lovely though. Overall I had a great time during my week there.
My fiancé and I stayed at this hotel for a few days as part of a spontaneous trip to Toronto. Since we did not have a car, we pretty much had to walk everywhere. The hotel was SO central to everything and we were able to sight-see on foot. The room itself was amazing! We’ve never stayed at a Hilton hotel before, but we will definitely be back. The room was pristine. I am a former housekeeper of four years, so I know what is clean and what is not. The view was okay from our high-floor room - it was just other buildings and lots of construction. Fun times in Toronto! Cant wait to be back :-)
This was a great location for exploring Toronto! We walked all over ... to a Blue Jays game, the CN tower, and found the nearby Toronto sign too. There was road construction out front and the parking was very tight. We pulled around the block to remove our kayak rack so we could fit in the garage. Our room was standard and comfortable. Had to ask for more towels, only 2 provided for a room with two beds. They were brought quickly. Purchased coffee and snacks in the lobby store - very well stocked.
This hotel was ideally suited for our Toronto trip - within walking distance of old Toronto (St. Lawrence Market, Hockey Hall of Fame, etc.), the museums/Queen’s Park, Yonge Street shops, etc. Check-in took maybe five minutes and the staff was super friendly. Our one extra request (more pillows!) was answered promptly - call the Care Line and not housekeeping directly as the former is always answered. The room was a good size, comfortable for resting, and the air conditioner worked great. The breakfast had a good selection. The pool is small but refreshing. The elevators are pretty fast. There is a lot of construction happening currently but it was surprisingly quiet given the circumstances. You can hear a bit through the walls and ceiling but we did not find this too disruptive. The bed was pretty comfortable, a little soft for our liking, but not bad. I would definitely choose this as our Toronto place next time.…
With a subway stop a short walk away, the Doubletree is very convenient for downtown Toronto. I appreciated that the hotel still offers a landline in the room and desktop computers in the lobby. Breakfasts were excellent, with a choice of table service or buffet. The staff were helpful.
The bottom line is that the rooms are run-down and incredibly noisy, and the manager has a real attitude. I checked into this hotel around 5:00 PM and was put in a corner room at the end of the hall that had wrap-around windows. The room was very small and run-down, and the street and city noise were unbearable. When I asked to move to a non-corner room, I was told that was not possible because the hotel was sold out. I was stuck with that room for the night. The noise was so bad that I ended up finding meeting space to work in rather than work on my laptop in the room. The next day, in the early afternoon, I asked about the status of my requested room change. The front desk staff were all very nice, but could not do anything. The manager was dismissive. He claimed he had tried but could not find me a better room for the second day in a row. His excuse was that the hotel was sold out and that the housekeeping staff left at 4:00 PM (not true) and already had their assignments. Despite several more requests, and a call from the diamond desk to the hotel, I was stuck with the same room for another day and night. Finally, on the third day, mid-morning, when I asked the manager again, he said there were two rooms available. I selected one from the room map and asked if I could check it out before committing. His response was "No. Once I move you, you are moved." The new room was a bit nicer but also run-down and had construction compressor noises outside. Once that stopped, the general street and city noise was still bad, but far better than in the corner room. During this ordeal, I asked to speak with the GM no less than four times. Every time I was told he was in meetings and would not be available. I also heard numerous complaints from other guests and colleagues about the manager, leaky faucets, and the hotel in general. Several of my colleagues had picked rooms on the Hilton app and did not get the rooms they picked, which makes the "cannot move rooms" story even more unbelievable. As for the rest of the experience, the meeting space was fine, the internet was great, the restaurant was limited to bar food, the lobby is ugly and small, and the location is decent but with a slightly dodgy feel. If the hotel were renovated it would be a 3-star hotel. As it is, it doesn't even qualify for that in my opinion and I strongly recommend against staying there.…
Great clean hotel with team members that go the extra mile to be efficient and friendly. The hotel is well located abd not noisy at all. The restaurants are good and the Chinesse in the second floor outstanding. I would highly recommend this hotel.
The location of this hotel is great for getting around the downtown. The hotel is quite, the breakfast good. The staff were all very friendly. Our room was clean and staff was available if we were needing anything.
We had come to TO for a concert. Arrived about 90 minutes early and just figured we give it a shot to see if we could check in early. A pleasant surprise when we could. Warm cookies on arrival was certainly an added bonus. Front desk staff were amazing. Didn’t feel rushed while talking to him about things we were gonna do in Toronto. Room was great and just as described. We had a view of the street so we could sorta people watch. We loved that check out was noon as opposed to 11. We will definitely return. Only downfall was no mini fridge to keep beverages cool.
My stay from May 31 - June 2, started with me walking into an occupied room, 712. Fortunately, the occupant was in the bathroom. This could have been a very embarrassing and upsetting situation. Upon reporting this to the Duty Manager, Arjun Mehta, and Front Desk Manager, Matt Scriven, I was then put in a different room. Neither of them apologized and seemed to scoff at the situation. I asked them to look into it so Matt reassured me that he would. I asked for manager when I checked out on June 2 to bring this to management’s attention but unfortunately, it was Matt that came out. I asked for an update on the situation and Matt noted that he hadn’t gotten an update but would let me know via email. Again, I paid close attention to his words…and still, no apologies. It basically felt like he wanted me to simply go away. I am now back in San Diego and it is June 4, and there’s still no update. In my 25+ years of traveling for work and leisure, including my Hilton Diamond days in 2000-2002, I have not experienced this poor handling of a customer issue before. People in position of power, particularly those in customer service, need to have empathy, especially given the situation. There was clearly a failure here, and I believe in second chances, but Matt failed both. He also made an empty promise to investigate and provide an update but didn’t follow through. This situation only reflects poorly on this property. Hilton is a brand I trust and I have been a loyal customer of, dating back to year 2000. Lastly, I woke up to the beeps of the smoke detector on June 2, power was out so the lights, Internet and coffee maker were also out of commission. It was a horrible start and end to what otherwise was a pleasant stay! I hope that others after me won’t have to deal with a similar situation. I trust that someone with authority will act on this to help protect the Hilton brand. If needed, I will gladly provide more info. Thank you for your time. Note that I would have given this place a 1 if it weren’t for the great service by Concierge staff, Jing Yu, and the restaurant server, Kiri. Thank you gents!…
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