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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
- All linens sanitised in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitiser available to guests & staff
- Regularly sanitised high-traffic areas
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Updated 10/12/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from DoubleTree by Hilton Hotel Toronto Downtown
Updated 10/12/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#59 of 140 hotels in Toronto
Location
Cleanliness
Service
Value
A landmark hotel in the heart of downtown Toronto located at 108 Chestnut St., Toronto in the city's business hub. Conveniently located close to major Government Offices, Nathan Phillips Square, City Hall, World Class Hospitals, Universities, US Consulate & Diplomatic Missions, Toronto's Eaton Centre, Yonge/Dundas Square, TTC subway, underground PATH, major attractions and points of interest. The hotel features 490 modern non-smoking guest rooms including 34 suites. The standard guestrooms consist of the choice of standard king, queen, or two double beds. The 26 two-room suites boast kitchenettes and separate living area, are ideal for extended stays or guests looking for additional space. The hotel also has 4 Junior Suites which have an open-concept layout with kitchenettes as well as 4 Executive Suites, all of which are located on the 25th and 26th floors. The suites are large enough to accommodate intimate corporate meetings or receptions.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle tours
Walking tours
Children's television networks
Car park
Wifi
Indoor pool
Heated pool
Sauna
Restaurant
Breakfast available
Breakfast buffet
Highchairs available
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
ATM on site
Umbrella
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Refrigerator
Cable / satellite TV
Bath / shower
Interconnected rooms available
Room service
Safe
Telephone
Bottled water
Iron
Laptop safe
Wake-up service / alarm clock
Flatscreen TV
On-demand films
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
City view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
City View
Languages Spoken
English, French, Spanish, Chinese and 9 more
Location
Full view
100Great for walkers
Grade: 100 out of 100
256Restaurantswithin 0.5 km
27Attractionswithin 0.5 km
Contact
108 Chestnut Street, Toronto, Ontario M5G 1R3 Canada
Getting there
St. PatrickToronto Rapid Transit3 min
OsgoodeToronto Rapid Transit6 min
2828Reviews66Q+A100Room tips
Reviews
Traveller rating
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- 1,081
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- 139
- 140
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Picked it due to its location for my trip, near lots of amenities, subway close by but honestly I just walked everywhere- the longest walk I took was a leisurely stroll down to the lake and it took me about an hour with stop offs. Taxi's very easy to get to and from as well. Nice hotel, clean, pleasant staff, comfortable room. Food and drink service was a tad slow for me but I was on holiday so I had the time so I really couldn't complain, the food was lovely though. Overall I had a great time during my week there.
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Date of stay: June 2022
Value
Location
Service
Helpful
Hotel's Favourite
My fiancé and I stayed at this hotel for a few days as part of a spontaneous trip to Toronto. Since we did not have a car, we pretty much had to walk everywhere. The hotel was SO central to everything and we were able to sight-see on foot. The room itself was amazing! We’ve never stayed at a Hilton hotel before, but we will definitely be back. The room was pristine. I am a former housekeeper of four years, so I know what is clean and what is not. The view was okay from our high-floor room - it was just other buildings and lots of construction. Fun times in Toronto! Cant wait to be back :-)
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Date of stay: August 2021Trip type: Travelled as a couple
2 Helpful votes
Helpful
Response from Umesh Srivastava, General Manager at DoubleTree by Hilton Hotel Toronto Downtown
Responded 4 May 2022
Thank you for your glowing review and recommendation! We are thrilled to hear you enjoyed your overall stay. Thank you for the compliments on our service and accommodations. We look forward to welcoming you back again!
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This was a great location for exploring Toronto! We walked all over ... to a Blue Jays game, the CN tower, and found the nearby Toronto sign too. There was road construction out front and the parking was very tight. We pulled around the block to remove our kayak rack so we could fit in the garage. Our room was standard and comfortable. Had to ask for more towels, only 2 provided for a room with two beds. They were brought quickly. Purchased coffee and snacks in the lobby store - very well stocked.
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Date of stay: June 2022
Rooms
Service
Sleep Quality
Helpful
This hotel was ideally suited for our Toronto trip - within walking distance of old Toronto (St. Lawrence Market, Hockey Hall of Fame, etc.), the museums/Queen’s Park, Yonge Street shops, etc. Check-in took maybe five minutes and the staff was super friendly. Our one extra request (more pillows!) was answered promptly - call the Care Line and not housekeeping directly as the former is always answered. The room was a good size, comfortable for resting, and the air conditioner worked great. The breakfast had a good selection. The pool is small but refreshing. The elevators are pretty fast. There is a lot of construction happening currently but it was surprisingly quiet given the circumstances. You can hear a bit through the walls and ceiling but we did not find this too disruptive. The bed was pretty comfortable, a little soft for our liking, but not bad. I would definitely choose this as our Toronto place next time.…
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Date of stay: June 2022
Location
Cleanliness
Service
Helpful
Response from Umesh Srivastava, General Manager at DoubleTree by Hilton Hotel Toronto Downtown
Responded 6 days ago
Dear Kris, Thank you for taking the time to write a review for our hotel. The team will be really pleased to know that you gave us an excellent review. I will definitely let the team know that their efforts and hard work were noticed and appreciated. Thank you for the compliments on our service and accommodations and thank you for choosing our Doubletree and we look forward to welcoming you back.
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With a subway stop a short walk away, the Doubletree is very convenient for downtown Toronto. I appreciated that the hotel still offers a landline in the room and desktop computers in the lobby. Breakfasts were excellent, with a choice of table service or buffet. The staff were helpful.
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Date of stay: May 2022
Helpful
Response from Umesh Srivastava, General Manager at DoubleTree by Hilton Hotel Toronto Downtown
Responded 1 week ago
Dear Valued Guest, Thank you for your glowing review and recommendation! We are thrilled to hear you enjoyed your overall stay and the buffet breakfast! Thank you for the compliments on our service and accommodations. We look forward to welcoming you back again!
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The bottom line is that the rooms are run-down and incredibly noisy, and the manager has a real attitude. I checked into this hotel around 5:00 PM and was put in a corner room at the end of the hall that had wrap-around windows. The room was very small and run-down, and the street and city noise were unbearable. When I asked to move to a non-corner room, I was told that was not possible because the hotel was sold out. I was stuck with that room for the night. The noise was so bad that I ended up finding meeting space to work in rather than work on my laptop in the room. The next day, in the early afternoon, I asked about the status of my requested room change. The front desk staff were all very nice, but could not do anything. The manager was dismissive. He claimed he had tried but could not find me a better room for the second day in a row. His excuse was that the hotel was sold out and that the housekeeping staff left at 4:00 PM (not true) and already had their assignments. Despite several more requests, and a call from the diamond desk to the hotel, I was stuck with the same room for another day and night. Finally, on the third day, mid-morning, when I asked the manager again, he said there were two rooms available. I selected one from the room map and asked if I could check it out before committing. His response was "No. Once I move you, you are moved." The new room was a bit nicer but also run-down and had construction compressor noises outside. Once that stopped, the general street and city noise was still bad, but far better than in the corner room. During this ordeal, I asked to speak with the GM no less than four times. Every time I was told he was in meetings and would not be available. I also heard numerous complaints from other guests and colleagues about the manager, leaky faucets, and the hotel in general. Several of my colleagues had picked rooms on the Hilton app and did not get the rooms they picked, which makes the "cannot move rooms" story even more unbelievable. As for the rest of the experience, the meeting space was fine, the internet was great, the restaurant was limited to bar food, the lobby is ugly and small, and the location is decent but with a slightly dodgy feel. If the hotel were renovated it would be a 3-star hotel. As it is, it doesn't even qualify for that in my opinion and I strongly recommend against staying there.…
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Date of stay: June 2022Trip type: Travelled on business
Value
Location
Service
Room Tip: Don't stay here if you want a good room.
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Helpful
Response from Umesh Srivastava, General Manager at DoubleTree by Hilton Hotel Toronto Downtown
Responded 2 weeks ago
Dear Valued Guest, Thank you for sharing your comments on your recent stay with us. I’m sorry we were not able to provide you with a great experience. We are reviewing your comments with our team and will be addressing this to all departments. Guest satisfaction is extremely important to us, and we appreciate your comments as it helps us to improve our overall guest experience. We hope to have the opportunity to host you again on your next trip to Toronto so we may provide you with an overall better experience.
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Great clean hotel with team members that go the extra mile to be efficient and friendly. The hotel is well located abd not noisy at all. The restaurants are good and the Chinesse in the second floor outstanding. I would highly recommend this hotel.
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Date of stay: June 2022Trip type: Travelled as a couple
Room Tip: Park across the street is cheaper and much better than the parking offered by the hotel.
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Helpful
Response from Umesh Srivastava, General Manager at DoubleTree by Hilton Hotel Toronto Downtown
Responded 3 weeks ago
Dear Jose, Thank you for your glowing review and recommendation! I will definitely let the team know that their efforts and hard work were noticed and appreciated. We are thrilled to hear you enjoyed your overall stay. Thank you for the compliments on our service and accommodations. We look forward to welcoming you back again!
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The location of this hotel is great for getting around the downtown. The hotel is quite, the breakfast good. The staff were all very friendly. Our room was clean and staff was available if we were needing anything.
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Review collected in partnership with DoubleTree by Hilton
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Umesh Srivastava, General Manager at DoubleTree by Hilton Hotel Toronto Downtown
Responded 3 weeks ago
Dear Joan, Your feedback is important to us, and we really appreciate the time you spent on completing a review! Our team would be really pleased to know that you gave us an excellent review. It sure means a lot to our team who put in a great effort to make sure you our valued guest receive the very best here. We appreciate much making our Doubletree your hotel of choice and our team look forward to you staying with us again.
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We had come to TO for a concert. Arrived about 90 minutes early and just figured we give it a shot to see if we could check in early. A pleasant surprise when we could. Warm cookies on arrival was certainly an added bonus. Front desk staff were amazing. Didn’t feel rushed while talking to him about things we were gonna do in Toronto. Room was great and just as described. We had a view of the street so we could sorta people watch. We loved that check out was noon as opposed to 11. We will definitely return. Only downfall was no mini fridge to keep beverages cool.
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Review collected in partnership with DoubleTree by Hilton
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Umesh Srivastava, General Manager at DoubleTree by Hilton Hotel Toronto Downtown
Responded 2 weeks ago
Dear Valued Guest, Thank you for your glowing review and recommendation! We hope you had fun at the concert! The team will be really pleased to know that you gave us an excellent review. I will definitely let the team know that their efforts and hard work were noticed and appreciated. We are thrilled to hear you enjoyed your overall stay. Thank you for the compliments on our service and accommodations. We look forward to welcoming you back again!
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My stay from May 31 - June 2, started with me walking into an occupied room, 712. Fortunately, the occupant was in the bathroom. This could have been a very embarrassing and upsetting situation. Upon reporting this to the Duty Manager, Arjun Mehta, and Front Desk Manager, Matt Scriven, I was then put in a different room. Neither of them apologized and seemed to scoff at the situation. I asked them to look into it so Matt reassured me that he would. I asked for manager when I checked out on June 2 to bring this to management’s attention but unfortunately, it was Matt that came out. I asked for an update on the situation and Matt noted that he hadn’t gotten an update but would let me know via email. Again, I paid close attention to his words…and still, no apologies. It basically felt like he wanted me to simply go away. I am now back in San Diego and it is June 4, and there’s still no update. In my 25+ years of traveling for work and leisure, including my Hilton Diamond days in 2000-2002, I have not experienced this poor handling of a customer issue before. People in position of power, particularly those in customer service, need to have empathy, especially given the situation. There was clearly a failure here, and I believe in second chances, but Matt failed both. He also made an empty promise to investigate and provide an update but didn’t follow through. This situation only reflects poorly on this property. Hilton is a brand I trust and I have been a loyal customer of, dating back to year 2000. Lastly, I woke up to the beeps of the smoke detector on June 2, power was out so the lights, Internet and coffee maker were also out of commission. It was a horrible start and end to what otherwise was a pleasant stay! I hope that others after me won’t have to deal with a similar situation. I trust that someone with authority will act on this to help protect the Hilton brand. If needed, I will gladly provide more info. Thank you for your time. Note that I would have given this place a 1 if it weren’t for the great service by Concierge staff, Jing Yu, and the restaurant server, Kiri. Thank you gents!…
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Date of stay: June 2022Trip type: Travelled on business
Room Tip: Avoid the front desk managers. Try their Concierge and restaurant.
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1 Helpful vote
Helpful
Response from Umesh Srivastava, General Manager at DoubleTree by Hilton Hotel Toronto Downtown
Responded 2 weeks ago
Dear Valued Guest, Thank you for taking the time to share your experience about your recent stay at our hotel. We appreciate your feedback and are sincerely sorry we fell short in meeting and exceeding your expectations of an exceptional stay. We are reviewing your comments with our team as we continually work to improve our guest experience. We have also gone ahead and taken action with the departments involved to ensure these issues do not re-occur. We hope you will consider staying with us in the future and allow us the opportunity to restore your faith in our hotel. Thank you again for your time and feedback.
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PRICE RANGE
$252 - $365 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
metropolitan hotel toronto
FORMERLY KNOWN AS
The Metropolitan Hotel
LOCATION
CanadaOntarioTorontoDowntown / Bay Street Corridor / Old Toronto
NUMBER OF ROOMS
490
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Claim Your Listing Frequently Asked Questions about DoubleTree by Hilton Hotel Toronto Downtown
Which popular attractions are close to DoubleTree by Hilton Hotel Toronto Downtown?
Nearby attractions include Four Seasons Centre for the Performing Arts (0.4 km), Old City Hall (0.5 km), and Nathan Phillips Square (0.3 km).
What are some of the property amenities at DoubleTree by Hilton Hotel Toronto Downtown?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at DoubleTree by Hilton Hotel Toronto Downtown?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at DoubleTree by Hilton Hotel Toronto Downtown?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at DoubleTree by Hilton Hotel Toronto Downtown?
Yes, a parking garage, paid private parking on-site, and secured parking are available to guests.
What are some restaurants close to DoubleTree by Hilton Hotel Toronto Downtown?
Conveniently located restaurants include Adega, Sansotei Ramen, and JOEY Eaton Centre.
Are there opportunities to exercise at DoubleTree by Hilton Hotel Toronto Downtown?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at DoubleTree by Hilton Hotel Toronto Downtown?
Yes, dry cleaning and laundry service are offered to guests.
Does DoubleTree by Hilton Hotel Toronto Downtown offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at DoubleTree by Hilton Hotel Toronto Downtown?
The staff speaks multiple languages, including English, Spanish, French, German, Chinese, Hindi, and Thai.