Underwhelming check-in experience, was told to walk away if not okay with AC not working. No empathy at all or alternative arrangements. Imagine this experience after a 15 hour flight. Definitely not Hilton experience.
This hotel was fantastic. It is newly renovated an exceptionally clean. The rooms are large and spacious and have laminate flooring. There are coffee and tea machines in each room and a large mini bar and sink area. The breakfast that is included in the rate was also very good – a hot buffet breakfast (eggs, pancakes, sausages, has browns) with a selection of fruit, oatmeal, pastries, drinks etc. The staff was super friendly and amenable. The shuttle runs every half an hour from terminal at Pearson. Highly recommend!
We stayed at the Embassy Suites after flying in from Europe. We planned to take the shuttle to the hotel. When we called the hotel to confirm we were waiting in the right spot, they told us we were and it would be 5 minutes for the shuttle. 45 minutes later we were still waiting. They were sharing a shuttle with another hotel which delayed the pickup. I wish they would have been honest about the situation as we would have taken a taxi. Upon arriving, the hotel room is big and nice however the cleanliness has gone down hill. The elevators were dirty and the room was not very clean (ie hair on floor, surfaces not wiped, etc). Embassy Suites Toronto Airport has always been my go to and a hotel I recommend. After this experience I do not know if I will continue to do this.
Wonderful hotel. Our second time here. Room is very clean staff is great. Breakfast buffet was excellent, I went to the omlette bar twice. Check in and check out was very quick. We were in a hurry when we checked in so I asked if there was any pizza places around, the front desk gave me 4 different flyers. Really nice people, definitely will stay again.
The rooms were clean and tidy and a decent size. Unfortunately, they didn’t have any travel cribs available on our stay so ensure you book ahead if needed. The food in the hotel restaurant was fine but the service was really nice. The shuttle service from the airport was convenient and the drivers really friendly and helpful.
Poor night of sleep. The bed was a nightmare, like sleeping in a big hole- mattresses have not been changed out in a long time. Also, the rooms cannot be soundproofed, as I could clearly hear all planes upon take off- this is the first time I have ever heard planes at an airport hotel. Bad night!
I can’t tell you enough on how much I enjoyed my stay at this hotel. The rooms are spacious, I can almost wish that I had an apartment there. The breakfast is to die for especially the omelettes made to order that are very rich. I also love their croissants. The staff are super nice and very helpful. Their friendliness should be bottled and show to other hotels that I stayed in.
What a fantastic well located hotel!!! We travelled to Toronto at the start and end of our trip out East. Our plane landed quite late on our flight in and we weren't too worried about getting to our hotel seeing as we know that we had access to a free shuttle. We made our way outside and the arrivals doors where it was indicated that hotel shuttles picked up their patrons. It took a little while before we located the correct spot where our particular hotel parked their car, but we sure were happy to see the driver when he showed up! : ) We were promptly taken to our hotel where we checked-in to a very clean and elegant property. The staff was very kind and accomodating even though it was the middle of the night. Our room was a king suite and it was spacious, clean and well designed. Our three kids had more than enough room to make the space their own. We had also received free breakfast vouchers and were quite pleased with the choices we had at the buffet restaurant-style breakfast area. The next morning we took a free shuttle to get back to the airport in order to pick-up our rental car. Everything was simple and smooth! Thank you for a fantastic stay!…
Great location, clean and large rooms, efficient and timely airport shuttle. The made to order breakfast omelet was very good, the rest of the breakfast was average at best, the coffee was terrible for such a nice hotel.
Looking to be close to the airport and only a hop and skip travel using the UP train to go see the BlueJays then this is the place. Wonderful included breakfast and nice size rooms complimented this property