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3.5
#73 of 127 hotels in Toronto
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
The Chelsea Hotel, Toronto provides comfort in the heart of downtown Toronto and guests are within walking distance of prime retail districts, colourful local neighbourhoods and major tourist attractions. As Canada’s largest hotel with 1,590 rooms, guestrooms are complimented with complimentary basic Wi-Fi and most rooms feature balconies, offering stunning views of the downtown core. The Chelsea Hotel, Toronto offers 3 in-house dining options. Relax in the lobby bar— Elm Street Bar & Lounge. Enjoy breakfast, lunch and dinner on the seasonal patio with Market Garden. While express|o coffee and wine bar is the solution for an afternoon treat. Relax and rejuvenate on Deck 27. This perfect adult-only urban retreat includes Exert fitness centre, an indoor heated swimming pool and a seasonal sundeck. The Family Fun Zone, located on the 2nd floor, includes a family pool featuring the 130-ft indoor “Corkscrew” waterslide, Kid Centre with resident bunnies and Club 33 teen lounge.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Guests have found the Chelsea Hotel Toronto to offer a warm welcome with its inviting reception, although the rooms are often regarded as in need of an update and repair. The hotel's central location is celebrated for its convenience to downtown attractions, but the experience is marred for some by noticeable noise disturbances.
While the service is generally commended for being attentive, opinions on cleanliness and value show a divide, with certain guests finding the rooms clean and well-priced, and others not. Amenities like the pools and dining options are a highlight, though not without suggested improvements.
Location
Convenient
Atmosphere
Outdated
Rooms
Dated
Value
Expensive
Cleanliness
Mixed
Noise level
Noisy
Service
Friendly
Amenities
Satisfactory
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It's unfortunate that this place has many people over a barrel and they won't even buy them breakfast before doing it. This Hotel is very close to alot of the amenities that someone would need on their visit to Toronto. Most people come here because they offer a medical rate. the Eaton's center is within walking distance, same as st. Michael's hospital, food and just about anything you would need for a visit at your fingertips.
My friend had a pre-op appointment, about a week before she was going for surgery and we stayed here. At first she reserved a deluxe room, 2 beds, needs a fridge for her meds. When we got here, after driving 8 hours just to get here. We were apparently booked for 1 queen bed. No fridge in our room, according to the front desk staff the 1500 room hotel does not have a fridge for every room? we were finally put into a room with 2 beds, again no fridge, instant coffee, INSTANT COFFEE and no coffee pot, just a small kettle. If you ask me, You are being charged for everything! you pay for parking, you pay for breakfast, and the prices are outrageous, talk about taking advantage of the people who had no choice but to come this far for help. Upon check in we were told that we would be on the waiting list for a fridge. We went the entire 3 day 2 night stay without a fridge The rooms were clean, but the first room was drafty and we could not get it to warm up. The bathroom was small and we had the kettle only. after going to the front desk the next day, we got a deluxe room, which is what was paid for, and it was nicer, but the wallpaper was peeling off the walls and these rooms all need updating. I did not try any of the food at the hotel, we shopped and ate out. the concierge staff is very helpful.
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Date of stay: January 2020
Value
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Room Tip:make sure your getting what you paid for
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guestexsp, Manager at Chelsea Hotel Toronto
Responded 5 Feb 2020
Hi Diamyn, Thank you for taking the time to provide a review based on your last experience with us. Your happiness and comfort is of utmost importance to us and when we fail to exceed your expectations we like to know so we can prevent these unpleasant feelings instilled going forward. Our in-room refrigerator deliveries are subject to availability however, please know that we do our very best to fulfill our guests requests. Going forward, we do offer Kitchenette Suites for those who require guaranteed and/or additional appliances. We want our guests to have enjoyable stays especially if here for medical reasons, and if we fail to deliver upon that, we like to know. We hope to welcome you back so we can provide you with the exceptional and seamless stay you most certainly deserve. Sincerely, Guest Experience Specialist Chelsea Hotel, Toronto
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I have mixed feelings about the Chelsea. The location was great for me, very close to the hospital that I was going to. There is a little, College Park, with a kiddie area, across the street from the Gerrard entrance that you can cross to get to Dollarama, Farm Boy, reasonably priced groceries. There was a McDonald's right outside the Walton St exit on Yonge but you can't get back in through the same doors, still pretty convenient. There's a Tim Horton's, Shopper's at Gerrard and Bay and a Fresh City, if you don't mind spending a premium price, for specialty food-organic, vegan etc. practically attached to the hotel. I'm still working out the underground PATH system (which I love) and there's access near the Red Lobster at Bay and Edward nearby. The Eaton Ctr is just past that. I was disappointed entering my 'Deluxe' room with extra square footage, (appreciated), and balcony on a quieter side of the hotel. The carpet was buckled (tripping hazard), the handles of the bathroom faucet leaked all over the vanity (wrapped towels around), noisy ceiling fan, ?burn? hole in curtains, room was a bit smelly(former smoking room?).They offered to change rooms but I was too tired. They removed the 'deluxe' fee though from one of the nights. There is a thermostat dial on the wall that isn't connected to anything. I thought it was broken but Front Desk said the hotel is centrally heated/cooled so no temperature control in the rooms. It was warm and humid and I prefer a cool room to sleep, I slept with just a sheet. The bed was comfortable for me but my friend didn't think so. The staff were very polite and accommodating with: providing a fridge, extra pillows, a blanket (instead of the comforter but still too warm), extra body products which are nice, natural products that did not aggravate my fragrance and skin sensitivities. Even after housekeeping hours they had security bring up extra pillows. I'm concerned about not knowing whether I could get a fridge until arrival because I travel with food due to dietary restrictions and no microwave access unless you get a suite. Parking fees were reasonable for downtown Toronto but were waived at the time of my stay. There is self-serve laundry in the locker rooms by the pool but there were men coming out of the ladies locker room (doors unsecured) during pool hours, really creepy. I wouldn't personally use it, or let kids go down there, alone.
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Review collected in partnership with Langham Hospitality Group
Date of stay: September 2021
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Melissa MacMullin, Other at Chelsea Hotel Toronto
Responded 16 Nov 2021
Dear Meander, We are happy to hear that our convenient in the heart of downtown Toronto location was a highlight for you - everything exciting to see and do, right at your fingertips! We are deeply sorry however, to learn of your experience in the accommodations provided. We pride ourselves on the cleanliness and maintenance of our rooms and common areas. We will ensure your comments and concerns are duly reviewed as to assist with further improvements in regards to focusing extra attention on the finer details. Going forward, please know that we do offer the delivery of mini in-room refrigerators upon request, subject to availability - we also have Kitchenette Suites for those who may require additional appliances. Also, rest assure and for peace of mind, we do have security patrolling all areas of our establishment both internally and externally - and if ever you feel uncomfortable, please let us know so we can dispatch them for proper assistance. We are grateful for such constructive feedback because in turn it will help us better serve you and our other valued guests deserving of exceptional services and accommodations. We hope to warmly welcome you back soon so we can deliver upon a stay that is uniquely memorable for all the right reasons. Sincerely, Guest Experience Specialist Chelsea Hotel, Toronto
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We stayed at the hotel for 2 nights and found it very comfortable. The hotel is absolutely huge, and very busy! The lobby was enormous and it took a while to get our bearings with the different coloured lifts.
The parking was $38 a day and the car park was very busy, we did eventually find a space. Check in took a while as it was so busy but the staff are friendly and polite.
There are 26 floors, and a pool on Deck 27 with a gym. The pool was clean but the water was cold.
The room was nice but a bit dated. The shower was tricky to work, pull the tap away from the wall hard to make it work. The grouting in the shower was dirty and red, and the sealant was a bit black and mouldy in places. There was also a sharp bit of the carpet by the door.
The room has a fridge, kettle, hairdryer and USB charging points in the bedside lamps.
Very good location for exploring the city. A nice hotel for a quick stay!
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Date of stay: August 2022Trip type: Travelled as a couple
Room Tip:Know about car park fees and how to work the shower!!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Desha Sampson, Other at Chelsea Hotel Toronto
Responded 11 Aug 2022
Dear Smalls1983, We are grateful for such constructive feedback because in turn it will help us better serve our guests deserving of exceptional accommodations. We truly apologize for the issues which affected your visit. Please know that I have shared your comments with our management team so we can make sure this is better handled in the future. We hope to have an opportunity to welcome you again soon for an improved stay. Sincerely, Guest Experience Specialist - Chelsea Hotel, Toronto
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Took our 2 Grandchildren for March Break Chelsea had so many Activities in house for Children they had so much fun. Market Garden had food specials for Children was very affordable and excellent value for price and Grandchildren actually ate their meals. 2nd Floor Kid Zone is awesome!
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Review collected in partnership with this hotel
Date of stay: March 2024
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jessica Norena, Guest Services / Front Office at Chelsea Hotel Toronto
Responded 5 Apr 2024
Dear Carolyn, Thank you for your wonderful review and for choosing to stay at the Chelsea Hotel during March Break. We're thrilled to hear that you and your grandchildren had such a fantastic time with us. We're delighted that our in-house activities, Market Garden specials, and 2nd Floor Kid Zone added to your enjoyment. We know if we are doing it well, people will fall in love with us! We hope to welcome you back for more special memories. Sincerely, Guest Experience Specialist - Chelsea Hotel, Toronto
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Stayed here for 6 nights in December and had the most amazing first time in Toronto with my boyfriend. We was celebrating our 4th anniversary which we let the hotel know before, on arrival we did not have to wait long to check in (never really seen the check in queue that busy either as there was always 2/3 staff on at one time), on arrival we instantly felt welcomed. The receptionist wished us congratulations which was lovely and had told us they had upgraded our room (I did originally request a balcony room). We stayed on the 22nd floor. The room was lovely and spacious and like we requested the balcony shown a great view of Toronto. We also had a fruit delivery from the staff which was deeply appreciated For first time visitors in Toronto, the Chelsea did an amazing job. It’s central location helped as we was literally a few minutes walk from prime locations. We stayed room only which was no issue as the hotel has so many food places near. Starbucks, pizza places, takeaways, Toronto is a top location for different types of cuisine, anything you want is there. The staff we found was so helpful, they couldn’t have done enough for you, the Christmas decorations made it seem so much more Christmassy and even Santa was in the lobby! Rooms were cleaned daily. A few days after check in I had a email asking how our stay was going and we only had 2 issues: a lift in our room would have been convince the and the hotel does seem to have a bit of a problem with their lift system (only problem we found), where you can end up waiting about minutes for the lift to go up to come back down. A few hours later I checked my email to find the manager had emailed me apologising for both issues, and they had put a fridge in our room! It really was such a lovely thing to do and it really did go a long way. Downstairs there was a restaurant and coffee shop, we didn’t even get time to go here but the prices of food did look quite pricey to what we was spending elsewhere. There’s a shop downstairs also in case you forgot anything. We didn’t get round to going to the swimming pool or use the facilities in the hotel, but if we returned we would 100% use them. On check out we had a late flight and was welcome to leave our bags in their secure bag system The Chelsea hotel is a popular hotel for booking trips, we booked Niagara Falls trip (through get your guide) and we was picked up from outside the hotel Me and my boyfriend had the most amazing time in Toronto and I think the Chelsea hotel was the most magical, Christmassy place. It actually makes my heart hurt when I think about how much I want to go back, I fully understand how people want to move to Canada. The hotel made us want to return back to our room after a long day of exploring. I would recommend this hotel to anyone wanting to see Toronto, the hotel, staff and people of this city make it an experience you will never forget
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Date of stay: December 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I suppose this hotel doesn't really feel like they need to put an effort into this building because of the location and, of course, they'll be busy no matter what but this place is outdated and run down for the money you are expected to pay. There's no mini fridge in the room, the walls, floor, drapes, and bathroom tiles were stained and dirty looking. The beds are double rather than queen with only 2 small pillows. When a family of four books a room, why are there only 3 towels provided? Inconvenient to have to call down for more. The walls were thin, I could hear the shower from another room like it was in ours. Speaking of the shower, the tub handle almost fell off when we turned the water on. Also, don't advertise a kids pool and waterslide and not have it open. Sure, it's a great location and you're clearly making a lot of money here, invest some of it back into the building- there's no excuse for the state it's in especially since you're being charged a surcharge for the location. I will find somewhere else to stay next time I'm in town.
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Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guestexsp, Manager at Chelsea Hotel Toronto
Responded 23 Mar 2020
Hi Valued Guest, Thank you for taking the time to provide a review based on your last experience with us. We feel as though our valued guests deserve the very best with both accommodations and services which is the main reason we work tirelessly day and night to improve. Your happiness and comfort is of utmost importance to us. Also, we are sorry to learn that you had been unaware of our winter hours of operation for our facilities and for any inconvenience caused to your stay as a result. We encourage our valued guests to check our up-to-date website for this information or call us directly and we would be more than happy to assist with helping to plan out the finer details of an upcoming visit. We hope you will afford us another opportunity to deliver upon a stay that is uniquely memorable for all the right reasons. Sincerely, Guest Experience Specialist Chelsea Hotel, Toronto
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I'm not usually one to complain but they emailed me and asked so here goes. My only real expectation was that the room was clean and everything worked properly. The only reason we stayed there was because my son had an appointment at sick kids for 9am and their was a nasty snow storm coming in. For the price and location we were seriously disappointed. Took us a half hour to get booked into our already reserved room at 11.30 at night due to short staff. Tub stop in the bath tub didn't work. Low water pressure in the shower. Bath tub had chips out of it that looks like someone has smeared silicone over. Shower head fell apart while attempting to adjust the water pressure. Top shelf had coffee cup rings pop tabs and other trash. Our non smoking room had cigarette buts all over the patio. Went to make a instant coffee in the morning but the kettle didn't work. Heater was so loud it would wake us up through the night. I could go on but I've already wasted enough time on this. Unless out of necessity for another appointment at sick kids we certainly won't be back.if you are heading to the area for fun, spend a couple bucks more and go somewhere that takes pride in their rooms and doesn't just bank on people staying there because of location.
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Review collected in partnership with Langham Hospitality Group
Date of stay: February 2020
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guestexsp, Manager at Chelsea Hotel Toronto
Responded 23 Mar 2020
Hi Holmes, Thank you for taking the time to provide a review based on your last experience with us. We deeply apologize for the multiple inconveniences and areas of dissatisfaction encountered in the accommodations provided as we can assure you that is not a true reflection of our high quality. We take the maintenance and cleanliness of our rooms and common areas very seriously - we have strict programs and procedures in place and we are sorry to learn that we may have failed you this time around. We would like for you to contact us directly so we can further discuss bringing you back for the VIP treatment you and your family deserves. We hope you will afford us another opportunity for us to restore your faith in our establishment. Sincerely, Guest Experience Specialist Chelsea Hotel, Toronto
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I agree with most of the other reviews, this hotel was too notch 20 years ago. Now, it is simply dated and very overpriced for downtown Toronto.
They are living on their past reputation and returning clientele but everything seems dated now. Now as clean as it used to be, dated rooms, huge lines and waits to checkin. Just simply not worth it with so.mich competition in downtown Toronto. There as been at least 3 different occasions in the last 6 months that I cancelled because other comparable hotels were priced much lower. I finally came back to Chelsea and it was a huge disappointment.
Compare...you will find much higher quality and lower pricing in downtown Toronto.
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Date of stay: December 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guestexsp, Manager at Chelsea Hotel Toronto
Responded 5 Feb 2020
Hi Valued Guest, Thank you for taking the time to provide a review based on your last experience with us. You happiness is paramount. We work tirelessly to improve in all aspects of our establishment and with feedback like yours, we will excel in terms of the overall guest experience. We will ensure that we take the necessary steps to improve on your noted concerns and observations as to limit any future unpleasant feelings instilled. Every day we strive to be better and do better for our valued guests, like you. We hope you will have a change of heart and allow us to welcome you back for a stay that is uniquely memorable for all the right reasons. Sincerely, Guest Experience Specialist Chelsea Hotel, Toronto
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I stayed at this hotel with my husband after booking the Family Day special and we were extremely disappointed by the state of this hotel. Having read the reviews ahead of time, nothing prepared us for the mess this weekend was. We parked our car in the underground parking only to find out the elevator was broken and we needed to carry our luggage up several flights of stairs. There was a very long and loud line of people waiting to check in, we waited for 30 minutes to check in! The elevators were dirty with empty alcohol bottles and cups on the ground. The room was outdated (although it was functional) and dimly lit with a slight odor of stale smoke. We were excited to use the hot tub and pool but were very disappointed to find it was packed with people engaged in questionable activities in the pool. The sauna is unnaturally hot and dry compared to others I have been in. The checkout process was also a nightmare as the elevator was still broken and it took me 20 minutes to drive out of the parking garage due to the line up of cars trying to get out. I am unsure if the AC even works. We tried to use it all morning and eventually opened the windows. The whole place is a very very crowded mess. The only positives of this hotel were the staff who were lovely and the cardio gym is nice and clean. Aside from that, I would never return or recommend this place to anyone.
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Date of stay: February 2020
Value
Location
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Room Tip:best tip would be - just don't go
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guestexsp, Manager at Chelsea Hotel Toronto
Responded 23 Mar 2020
Hi TJ, Thank you for taking the time to provide a review based on your last experience with us during Family Day weekend. We are constantly improving upon our accommodations, facilities, services and products is what we strive to do at all times, we are truly sorry if you had felt even slightly failed as that is not truly reflective of our quality. Your comments and concerns will be addressed and handled accordingly to reflect change in areas of opportunity where can increase the level of happiness with our valued guests. Also, we are currently in the midst of having work done on our elevator system for drastic operational improvements and upgrades. We do appreciate your patience and understanding during this time leading up to project completion. We hope you will have a change of heart and allow us another chance to warmly welcome you back so we can deliver upon the exceptional stay we are known to provide. Sincerely, Guest Experience Specialist Chelsea Hotel, Toronto
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Chelsea Hotel is the largest hotel in Canada (1500+ rooms), but everything is perfectly organised and there is always some helpful stuff around. Location in Toronto downtown is a big plus, close to shops, P.A.T.H., metros station, tourist hot spots etc. Room size (we had single Queenbed) is good for a city hotel. Everything is clean, well maintained and we had daily room service. The bed was a little soft for our taste. Price tag for continental breakfast is quite steep, taking the limitation of choice into account. However presented food qualitiy is very good. And there are plenty of alternatives around the hotel, e.g. Fran's Restaurant in College St.
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Review collected in partnership with this hotel
Date of stay: September 2022
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Larissa M, Owner at Chelsea Hotel Toronto
Responded 16 Sept 2022
Dear rdisch142550, Thank you so much for taking the time to leave us an excellent review! We know if we are doing it well, people will fall in love with us. Your happiness and comfort are of utmost importance to us, and we hope to welcome you back for more special memories. Sincerely, Guest Experience Specialist - Chelsea Hotel, Toronto
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Lyme Regis, United Kingdom651 contributions215 helpful votes
We bought breakfast at a local store rather than in the hotel because it was significantly cheaper. There is a shop in the hotel where you can buy croissants coffee and the like which was a reasonable price but a limited selection. We found it cost about 25 Canadian dollars a day each for breakfast this way
It is not the best area outside at night. I would not want my kids there without supervision unless they are used to navigating difficult urban environments.
There are more places to choose from in the Toronto area.
PRICE RANGE
₹10,691 - ₹16,969 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
delta chelsea toronto, delta chelsea hotel toronto, delta toronto, toronto delta
LOCATION
CanadaOntarioTorontoDowntown / Bay Street Corridor / Old Toronto
NUMBER OF ROOMS
1,590
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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