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33 Gerrard Street W, Toronto, Ontario M5G 1Z4 Canada
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (1781)
Room & Suite (809)
Videos (1)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
  • Daily temperature and symptom checks for staff
  • Individually wrapped toiletries
Updated 10/08/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Chelsea Hotel Toronto
Updated 10/08/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#80 of 140 hotels in Toronto
Location
Cleanliness
Service
Value
The Chelsea Hotel, Toronto provides comfort in the heart of downtown Toronto and guests are within walking distance of prime retail districts, colourful local neighbourhoods and major tourist attractions. As Canada’s largest hotel with 1,590 rooms, guestrooms are complimented with complimentary basic Wi-Fi and most rooms feature balconies, offering stunning views of the downtown core. The Chelsea Hotel, Toronto offers 3 in-house dining options. Relax in the lobby bar— T|Bar—with a Signature Caesar, or enjoy the breakfast, lunch and dinner on the patio with Market Garden.While express|o coffee and wine bar, is the solution for afternoon treat. Relax and rejuvenate on Deck 27. This perfect adult-only urban retreat including Exert fitness centre, indoor heated swimming pool and seasonal sundeck. The Family Fun Zone, located on the 2nd floor, includes a family pool featuring the 130-ft indoor “Corkscrew” waterslide, Kid Centre with resident bunnies and Club 33 teen lounge.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Babysitting
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Car park
Wifi
Hot bath
Pool / beach towels
Adult pool
Indoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Kids club
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Rooftop terrace
24-hour security
Baggage storage
Currency exchange
Non-smoking hotel
ATM on site
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Safe
VIP room facilities
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Family
Languages Spoken
English, French
Hotel links
Special Offer:Parking, pizza & wine package

Location

Full view
100Great for walkers
Grade: 100 out of 100
307Restaurantswithin 0.5 km
33Attractionswithin 0.5 km
8405Reviews116Q+A100Room tips
Traveller rating
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  • 2,886
  • 2,226
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  • 611
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Popular mentions
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Most Recent
pfaivr554851 wrote a review Yesterday
1 contribution
Overpriced hotel and old rooms..absolute need to do a big repair in the overall infrastructure and rooms. Floors are grey and probably so for ages. I cannot imagine another hotel where I paid so much for such for such a low quality.
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Review collected in partnership with this hotel
Date of stay: June 2022
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Response from Desha Sampson, Other at Chelsea Hotel Toronto
Responded yesterday
Dear pfaivr554851, We are deeply sorry to learn of your experience in the accommodations provided. We pride ourselves on the cleanliness and maintenance of our rooms and common areas. We will ensure your comments and concerns are duly reviewed to assist with further improvements in regards to focusing extra attention on the finer details. Sincerely, Guest Experience Specialist Chelsea Hotel, Toronto
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jayjose727 wrote a review Jun 2022
Morristown, New Jersey40 contributions34 helpful votes
Hotel's Favourite
i love everything about my stay in Chelsea hotel. close to everything, so many restaurants and fast food chain to choose outside the hotel. so close to Eaton Center for shopping. transportation is no problem. i used Lyft all the time and it was quick and easy. Will stay there again if i visit Toronto again.
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Review collected in partnership with this hotel
Date of stay: June 2022
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Response from Desha Sampson, Other at Chelsea Hotel Toronto
Responded 2 weeks ago
Dear jayjose727, Thank you for the wonderful feedback. We are thrilled to learn that our location was well-suited to your needs! We hope to warmly welcome you back soon. Sincerely, Guest Experience Specialist - Chelsea Hotel, Toronto
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kaylawhite95 wrote a review 2 Jul
1 contribution
Great service, comfortable bed clean room. Nice area for adults only to swim with a view. Great options for food. Great stay for couples. The check in and check out went smoothly and open to answer questions
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Review collected in partnership with this hotel
Date of stay: June 2022
Value
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Response from Desha Sampson, Other at Chelsea Hotel Toronto
Responded 2 days ago
Dear kaylawhite95, Thank you for your kind review! Happy to hear you had a great stay. We hope to warmly welcome you back soon. Sincerely, Guest Experience Specialist - Chelsea Hotel, Toronto
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AndreaSt_Catharines wrote a review 2 Jul
St. Catharines7 contributions12 helpful votes
We booked an Express Deal through Priceline.com and ended up at the Chelsea. A good downtown location but this hotel is old and tired. Wallpaper is stained and peeling at most seams. Tile grout in tub area discoloured and tub floors looked dirty. Floor tiles in bathroom were chipped. Air conditioning too cold in one room and too warm in another. No ability to adjust temp. Beds were comfortable. We would have expected much better for the $320 per night that we paid. Add $40 +tax for parking per night. No freebies here. Breakfast buffet is $35 + tax!
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Date of stay: July 2022
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Response from Desha Sampson, Other at Chelsea Hotel Toronto
Responded 2 days ago
Der AndreaSt_Catharines, We are deeply sorry to learn of your experience in the accommodations provided. We pride ourselves on the cleanliness and maintenance of our rooms and common areas. We will ensure your comments and concerns are duly reviewed as to assist with further improvements in regards to focusing extra attention on the finer details. Sincerely, Guest Experience Specialist Chelsea Hotel, Toronto
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slsotheran wrote a review 2 Jul
Liberty, Missouri4 contributions3 helpful votes
This is an older, high rise hotel in a great location in downtown Toronto. The rooms were outdated but clean. There are plans to update. The price was very reasonable for downtown Toronto. It is close to restaurants, bars and stores.
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Review collected in partnership with this hotel
Date of stay: May 2022
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Response from Desha Sampson, Other at Chelsea Hotel Toronto
Responded 2 days ago
Dear slsotheran, Thank you for taking the time to provide a rating based on your experience with us. We hope to welcome you back soon. Sincerely, Guest Experience Specialist - Chelsea Hotel, Toronto
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Robert M wrote a review 2 Jul
Montreal, Canada84 contributions30 helpful votes
All electrical outlets were loose, even the two USB ports. A few time, the door was not locking properly when leaving the room. Just locking it from inside was fixing the issue. It's near the Yonge and Dondas so expect some noise. The kid pool is good but the main slide is only opened during the week-end up to 1pm.
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Date of stay: June 2022
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Response from Desha Sampson, Other at Chelsea Hotel Toronto
Responded 2 days ago
Dear Robert, Thank you for taking the time to provide a rating based on your last experience with us. We are working hard to enhance our service excellence and we look forward to re-opening various aspects of our facilities to better serve our guests. We truly appreciate every comment as they assist us on our continual journey to improve the guest experience. We hope to welcome you back. Sincerely, Guest Experience Specialist - Chelsea Hotel, Toronto
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miki102896 wrote a review 1 Jul
Kingston, Canada1 contribution
Very disappointing. It was expensive to stay there and we even had a special rate. If I paid full price I would have been upset. Not worth the $. Rooms are small. Only double beds, teen room is dingy and everything cost $1, plus the cleaning service came in our room, without knocking, ignoring the no thank you sign on the door. Not a good feeling to know that they just go in your room whenever they like. Check in was good and check out was fine though am apology for the intrusion didn’t seem like enough.
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Review collected in partnership with this hotel
Date of stay: June 2022
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Response from Desha Sampson, Other at Chelsea Hotel Toronto
Responded 2 days ago
Dear miki102896, Thank you very much for your feedback. We truly apologize for the disturbances from our Housekeeping colleagues and for any inconveniences, this may have caused. We sincerely thank you for your observation and will share your feedback with our Housekeeping department for immediate consideration and for further improvements.
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kkg1jjg6jr wrote a review Jun 2022
1 contribution
I was extremely displeased with my stay at Chelsea Hotel. Awful quality rooms. The room was an absolute let down and did not match the photos provided at all. The room was extremely small, outdated and smelt of rubbing alcohol. The “balcony” was a minuscule cement pad that was cracked and falling apart. The room and bathroom were extremely outdated. Check in took forever and the lobby was packed full of travellers with no direction of where to go from staff. Staff seemed to be of no help to their guests and we’re more preoccupied in conversations with coworkers than answering questions or providing guidance. Extremely upset with the quality of this hotel and would not recommend.
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Review collected in partnership with this hotel
Date of stay: June 2022
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Response from Desha Sampson, Other at Chelsea Hotel Toronto
Responded 3 days ago
Dear kkg1jjg6jr, Thank you for taking the time to provide a review based on your last experience with us. We apologize that we have let you down in what appears to be multiple areas as that is inexcusable and not reflective of what we stand for or work hard to provide. We will review each of your comments and concerns with the appropriate department to ensure we prevent such unpleasant experiences going forward. We hope you will give us another opportunity to restore your faith in our accommodations and services. Sincerely, Guest Experience Specialist Chelsea Hotel, Toronto
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o9fjldk9a2 wrote a review Jun 2022
1 contribution
Pictures don’t look like the rooms. Wouldn’t stay again - everything dirty and old. Glad it was only one night! Parking was expensive. a/c was way too loud and made weird noises to even use, dirty floors, just outdated.
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Review collected in partnership with this hotel
Date of stay: June 2022
Value
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Location
Cleanliness
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Sleep Quality
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Response from Desha Sampson, Other at Chelsea Hotel Toronto
Responded 5 days ago
Dear o9fjldk9a2, We are deeply sorry to learn of your experience in the accommodations provided. We pride ourselves on the cleanliness and maintenance of our rooms and common areas. We will ensure your comments and concerns are duly reviewed to assist with further improvements in regards to focusing extra attention on the finer details. Sincerely, Guest Experience Specialist Chelsea Hotel, Toronto
Read more
Melissa G wrote a review Jun 2022
1 contribution
My mother’s purse was stolen in the hotel lobby restaurant bar. Hotel manager was rude when tried to explain the situation. Security and bar tender both claimed purses and wallets are stolen frequently from there and yet the hotel did not take precautions to ensure it does not happen again. If we had stayed at a Marriott or Hilton we would have felt safer and been recompensed with something, instead the hotel told us it wasn’t their problem. Rooms are outdated and smelly. Everything was falsely advertised, the “water fun park” is one tiny water slide that isn’t open until January. And the “game room” has many old broken pin ball machines. I don’t have any positive things to say about this hotel and do not feel safe here.
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Date of stay: June 2022Trip type: Travelled with family
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Response from Desha Sampson, Other at Chelsea Hotel Toronto
Responded 4 days ago
Dear Discover625129, We are truly sorry if you had felt failed as that is not truly reflective of our quality. The safety of our guests and team members is our top priority. We have 24-hour security monitoring all areas of our hotel. We care about what our guests think, and how they feel and we take every comment and concern seriously. Your comments will be reviewed and handled accordingly to focus on our areas of opportunity. Sincerely, Guest Experience Specialist Chelsea Hotel, Toronto
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PRICE RANGE
$201 - $294 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
delta chelsea toronto, delta chelsea hotel toronto, delta toronto, toronto delta
LOCATION
CanadaOntarioTorontoDowntown / Bay Street Corridor / Old Toronto
NUMBER OF ROOMS
1590
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Frequently Asked Questions about Chelsea Hotel Toronto
Which popular attractions are close to Chelsea Hotel Toronto?
Nearby attractions include Yonge-Dundas Square (0.3 km), Captive Escape Rooms Toronto (0.2 km), and Maple Leaf Gardens (0.5 km).
What are some of the property amenities at Chelsea Hotel Toronto?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
What food & drink options are available at Chelsea Hotel Toronto?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Chelsea Hotel Toronto?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to Chelsea Hotel Toronto?
Conveniently located restaurants include Adega, Sansotei Ramen, and Loblaw's.
Are there opportunities to exercise at Chelsea Hotel Toronto?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Chelsea Hotel Toronto?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Chelsea Hotel Toronto?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Chelsea Hotel Toronto offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Chelsea Hotel Toronto?
The staff speaks multiple languages, including English and French.
Are there any historical sites close to Chelsea Hotel Toronto?
Many travellers enjoy visiting The Elgin & Winter Garden Theatre Centre (0.7 km), Spadina Museum (3.0 km), and Casa Loma (3.0 km).