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Novotel Toronto North York

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Traveller (191)
Room & Suite (98)
Dining (12)
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Overview
  • Excellent22%
  • Very good44%
  • Average22%
  • Poor7%
  • Terrible5%
Travellers talk about
“trio restaurant”(13 reviews)
“attached mall”(8 reviews)
“subway station”(51 reviews)
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
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Additional information
Offers from Novotel Toronto North York
Special Offer: CHEAPEST ONLINE RATES!
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (953)
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All reviewstrio restaurantattached mallsubway stationyonge streetbreakfast buffetexecutive roomrestaurant staffconvenient locationunderground parkingbusiness tripcoffee makerlate checkdowntownloblawssupermarkettheatrelcbo
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11 - 15 of 804 reviews
Reviewed 4 April 2018 via mobile

This hotel has modern style rooms that are comfortable. Our room was quiet equipped with a small fridge that is handy to pur your refreshments in. Access to the TTC makes this a smart choice for teavelers. Are you traveling with a vehicle? The underground...More

Thank Tom K
Response from Michael S, General Manager at Novotel Toronto North YorkResponded 4 weeks ago

Thanks for your feedback, glad you enjoyed your stay with us. Good observation about the car park, and it is a tight 6ft 1 inch, so please be alert if you are driving a truck, good news is I have had only one issue in...More

Reviewed 1 April 2018 via mobile

The man at the desk who greeted us was quick and very friendly. Our girls got a little gift bag on arrival and the place was very inviting upon first glance. Our room looked new and updated. Beds are comfy and room was clean. Complimentary...More

1  Thank Heather P
Response from Michael S, General Manager at Novotel Toronto North YorkResponded 4 weeks ago

Thanks for your feedback, not sure i understand the comment about real duvets? All rooms have a European style duvet and cover, all washed after a guest departs. However glad the family enjoyed their stay with us, thank you again, Regards, Michael.

Reviewed 29 March 2018

Walls in the Novotell are tissue-thin. I could hear at least seven neighbours, on my floor and above me, as they went about their evenings. We may as well have all been in the same room - yes, with an open bathroom stall in the...More

2  Thank Phil C
Response from Michael S, General Manager at Novotel Toronto North YorkResponded 4 weeks ago

Oh Dear, I really hope you shared your experiences with the team before you left, this is the type of feedback we need to hear and act upon. Just not acceptable, I will share with the team. Regards, Michael

Reviewed 20 March 2018

I was in Toronto for a business meeting and got stuck at a bad hotel. The Novotel Toronto North York was sold out but I was able to speak with Kamran who got me a room and was kind enough to compensate my parking. I...More

Thank heatheresanderson
Response from Michael S, General Manager at Novotel Toronto North YorkResponded 4 weeks ago

Thanks for mentioning Kamran, a new but very important member of the team, who has also been nominated in the City Of Toronto Spirit Awards, recognizing great team members in Hospitality. Regards, Michael.

Reviewed 6 March 2018

Wouldn't work with me on canceling my reservation due to a storm that canceled my trip. Have never stayed here and after this, I never will. What a piece of work this group is. Arrogant, rude, and unfriendly, even after escalating the issue to management....More

Thank JTiberius
Response from Michael S, General Manager at Novotel Toronto North YorkResponded 4 weeks ago

I'm sorry we did not meet your expectations. Cancellation charges are a big debate among many hotels at the moment and usually surface whenever there is a storm, after all it can be a big loss of revenue for the hotel, i always encourage guests...More

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About
Amenities
Top amenities
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Bar/Lounge
Pool
Spa
Hotel Amenities
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Pool
Spa
Heated pool
Indoor pool
Details
Price range
US$ 154 - US$ 248 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Accessible rooms
Details
Price range
US$ 154 - US$ 248 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Accessible rooms
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Traveller (191)
Room & Suite (98)
Dining (12)
Pool & Beach (2)
Nearby
North York
North York is one of Toronto's most culturally diverse
neighborhoods. Home to a number of cultural events
throughout the year that celebrate the city's varied
ethnic communities, it's always worthwhile to see
what's going on in the area. Its cross-section of
inhabitants include students and long-time residents,
giving North York an eclectic feeling of being both
local and international. Extremely family-friendly,
...More
Questions & Answers
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JLY22
31 March 2018|
AnswerShow all 2 answers
Response from Rutrah | Reviewed this property |
yes... not sure how much it costed... must-have been reasonable
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Essendon52
10 February 2018|
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Response from Rachel S | Reviewed this property |
Yes there is a fridge in all rooms, but you have to buy the water the cokes, the milk etc. You get it empty and you are the one who buys the contents. There is no coin laundry within the hotel. Maybe 2 or 3 blocks from... More
1
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Jadeloisfinch
20 June 2017|
AnswerShow all 9 answers
Response from alecandjulie | Reviewed this property |
Novatel is connected indoors to TTC subway at North York Civic Centre stop and the CN Tower is connected through mostly indoor corridors from Union Station. Most trains are Newer now and there should be heating but some... More
1
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Room Tips
"Ask for a suite on the 18th floor!"
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"Ask for a high floor facing downtown Toronto if you want to see the CN Tower and other buildings."
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"19th floor has a small balcony and city views. 18th floor has views of city as well"
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"In north side rooms you can watch airplanes coming in for a landing or leaving from Toronto International..."
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