From initial reservation to final checkout the Downtown Marriott at Eaton Centre provided excellent service. We had a complicated reservation which was confirmed by email prior to our stay by Thomas Jurik. Then, several days before our arrival we received a warm welcoming email from Heather Guay, Director of Operations. We were upgraded upon arrival and our suite was perfect. The furnishings were immaculate and housekeeping was excellent. The Concierge Lounge provided a full breakfast and was open 24/7 for beverages and snacks. Most impressive however was the entire staff. Friendly, helpful, warm and welcoming.
Great location in Downtown and next to Eaton Mall, the major mall in town. Walking distance subway entrance and tour bus stops. Good lobby greeter/concierge and receptions. Across the street is a park with open space and bench and some historical statues. Worth the stay.
I’m an ambassador at Marriott which means I stay over 100 nights in marriotts year round. I’ve never experience something like this hotel. Requested a room not facing the road, a quiet room. They put me directly facing the street. Moved us to a different room that had a used robe and dirty clumped up towels in the closet- clearly, they don’t clean! Soap dispensers were broken off the wall. Manager was nice. They moved us to a suite. Maintenance woke us up around 7am! This was an absolutely horrible hotel- would never recommend and won’t return. You will ask for towels or things to be delivered and they’ll never come or say “they don’t have it”. Air conditioning had to be fixed twice only to never get below 22 degrees. Hot and muggy sleep. Never will return!
We stayed for a week at this hotel in July and had an excellent experience. The hotel was relatively new, in great shape, and in a very good location. Breakfast was very good with many choices. To us the best part of this hotel was the hotel staff. We had great experiences with check-in, housekeeping, parking, and lounge personnel. The entire staff went out of their way to make our stay pleasant. What a difference a well trained and caring staff make to our stay! I would highly recommend staying here.
I was left speechless after checking into this hotel. The receptionist was one of the most horrible people I have encountered in my life - she talked to me in a disrespectful and unprofessional way and made me feel really unwelcome upon arrival. Especially after spending so much money, you expect to be treated decently but this was not the case with me.I don’t recommend this hotel at all. Go somewhere else.
Pros/Likes: - Excellent location near subway station and next to the Eaton Centre (mall) with lots of places nearby to eat and shop - Hotel is modern and well maintained in the typical Marriott look and feel - Large room, including a sofa bed, and large bathroom - Room had multiple charging outlets including easy to reach USB and electrical outlets on each side of the bed (at the base of the lamp) - Empty fridge - In-room coffee/tea - No water bottles in the room but got water bottles from the lounge - Lounge access due to my Titanium Elite status with breakfast until 11:00am and hors d'oeuvres from 5:30pm to 7:30pm - ATM on-site - Good wi-fi - Staff were super friendly - Fast and efficient check-out Cons/Dislikes: - Room had odd acoustics as you could hear activity from adjacent rooms and especially from the hallway even though the room had a foyer so there was reasonable space between the door and the bed though this could have been exacerbated by the doors not having a softer closing mechanism so you often heard doors slamming Neutral: - There was confusion at check-in regarding the lounge hours, was told breakfast ended at 10:00am but on the welcome letter given at check-in it said regarding the lounge "Doors open: 6:30am to 10:00pm, Breakfast service: 6:30am to 11:00am", which upon me pointing this out, the front desk agent said 10:00pm was a mistake, that it should be 10:00am because breakfast ended at 10:00am, never mind that 10:00pm was stated as the lounge closing time; in short, the front desk agent was confused (!) and the hours listed on the letter were correct, including breakfast ending at 11:00am - No upgrade to suite despite being Titanium Elite (was told none were available) - Mattress was acceptable but expected better quality - No robe or slippers; at least slippers would have been nice - The shampoo/conditioner/body gel dispensers were mounted on the wall too close to the shower head instead of further away to avoid hitting them while showering Miscellaneous: - Covered pool on high floor with a little area outside for suntanning (did not use) - Nice exercise room with cardio, machines, and free weights (did not use)…
This was my first visit to Toronto. A friend booked the hotel and I’m happy she picked this hotel. We arrived about 2 ish and were able to check in. Checking in went smooth however there is no longer a concierge. We were introduced to Ralph: bartender from the restaurant. Everyone needs to meet Ralph! He is so social and a wealth of knowledge. He recommended Max’s (a bar) two blocks away and several restaurants. He also told us about the hop on hop off bus. Room was very clean and comfortable. It had a king size bed and a sofa bed. Location was wonderful. You are a few blocks from their major shopping and city’s busy center (like New York’s city Times Square) However, the hotel’s immediate area is quiet. Room rate included buffet breakfast for 2. The breakfast was tasty. Parking lot is extra fee.…
My wife and I just spent four days at this Hotel and it was simply an excellent experience. Room was great and extremely clean and the staff were amazing, always friendly and helpful. Made the stay even better than expected.
I stayed at the Marriott Downtown Eaton Centre for four nights in May 2022. The location is excellent near Eaton Centre, Trinity Square and New City Hall. There is a garage for self-parking your car with an elevator that goes up to the lobby. The check-in process was smooth and the front desk and other staff were very helpful. My room was on the 14th floor and it was very comfortable with a nice bed, good A/C and a decent bathroom and shower. I had access to the Elite Members Lounge and was able to eat a light breakfast there and an evening snack. The staff in the Elite Members Lounge were very friendly.
This was our first vacation since Jan 2020 due to covid restrictions. We had an excellent time at this property. Staff was super friendly and helpful in every way possible. Charles at the front desk was super efficient at helping us with an upgrade to a beautiful room overlooking onto a historic cathedral. Anna in concierge was very hospitable and attentive to everyone’s needs. Adrienne was making our eggs at the omelette station during breakfast. She was fast at getting the cooked just right with a smile. We really looked forward to seeing her every morning. The restaurant had really delicious food served hot and fresh. Wait staff was very attentive. We left a bag of mall purchases in the lobby when we left and a nice Loss prevention employee found it and took all our calls in regards to getting it sent to us. He was very detailed in explaining how it worked and the expense. We ended up not getting it sent to us due to international FedEx fees but the fact he was just a phone call away and picked up the calls every time vs voice mail was very much appreciated. This property is excellent in all regards. Cleanliness, excellent and polite staff, ease and safeness of parking, food choices and conveniences are all 10!…