We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Marriott Downtown at CF Toronto Eaton Centre

Save
Share
525 Bay Street, Toronto, Ontario M5G 2L2 Canada
8 people are viewing this hotel
Hotel direct offer!Unlock Member Rates!
Lock in the lowest price from these sites
Marriott Hotels$355
Expedia.com$370
Travelocity$370
Hotels.com$370
FindHotel$370
Trip.com$372
View all 18 deals
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (490)
Room & Suite (269)
Dining (26)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Updated 10/05/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Marriott Downtown at CF Toronto Eaton Centre
Updated 10/05/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#31 of 140 hotels in Toronto
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Platinum level
Welcome to Marriott Downtown at CF Toronto Eaton Centre. Our upscale downtown Toronto, Canada hotel offers spacious guest suites and hi-tech meeting rooms for the business traveler. With free Wi-Fi in our public areas and an array of family vacation packages available, plus more services and amenities to make your stay an enjoyable one, we are a top choice among all Toronto hotels. Travelers looking for Toronto Downtown hotels will find that our hotel in Toronto's city center is ideal. We sit near famous attractions in the downtown area, such as CN Tower, Eaton Centre, and the Hockey Hall of Fame. We offer stylish and feature-rich accommodations, including thoughtfully designed guest rooms with modern amenities. Whether you are staying in Toronto to work or play, you will find that our Toronto hotel provides everything you need for a pleasant and productive experience.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Valet parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bowling offsite
Tennis court offsite
Pets Allowed ( Dog / Pet Friendly )
Paid private parking on-site
Wifi
Paid wifi
Hot bath
Pool / beach towels
Indoor pool
Heated pool
Fitness / spa changing rooms
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Wine / champagne
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Salon
Baggage storage
Concierge
Convenience store
Currency exchange
Executive lounge access
Gift shop
Newspaper
Non-smoking hotel
ATM on site
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Show more
Room features
Soundproof rooms
Bathrobes
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Housekeeping
Interconnected rooms available
Room service
Safe
Seating area
Sofa
Telephone
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Radio
Bath / shower
Complimentary toiletries
Hair dryer
Show more
Room types
City view
Landmark view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
City View
Languages Spoken
English, French
Hotel links
Special Offer:Unlock Member Rates!

Location

Full view
100Great for walkers
Grade: 100 out of 100
325Restaurantswithin 0.5 km
44Attractionswithin 0.5 km
1878Reviews39Q+A100Room tips
Traveller rating
  • 773
  • 777
  • 223
  • 61
  • 44
Time of year
Traveller type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Most Recent
Iris L wrote a review Jul 2022
New York City, New York45 contributions33 helpful votes
From initial reservation to final checkout the Downtown Marriott at Eaton Centre provided excellent service. We had a complicated reservation which was confirmed by email prior to our stay by Thomas Jurik. Then, several days before our arrival we received a warm welcoming email from Heather Guay, Director of Operations. We were upgraded upon arrival and our suite was perfect. The furnishings were immaculate and housekeeping was excellent. The Concierge Lounge provided a full breakfast and was open 24/7 for beverages and snacks. Most impressive however was the entire staff. Friendly, helpful, warm and welcoming.
Read more
Date of stay: July 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Heather Guay, Other at Marriott Downtown at CF Toronto Eaton Centre
Responded 4 days ago
Dear kroywen1, It was such a pleasure to have you as our guests. Thank you for your kind words, both Thomas and I were so grateful. We sincerely look forward to welcoming you back when your travels bring you back to Toronto!
Read more
Victor H wrote a review Jul 2022
Beijing, China148 contributions69 helpful votes
Great location in Downtown and next to Eaton Mall, the major mall in town. Walking distance subway entrance and tour bus stops. Good lobby greeter/concierge and receptions. Across the street is a park with open space and bench and some historical statues. Worth the stay.
Read more
Date of stay: June 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Heather Guay, Other at Marriott Downtown at CF Toronto Eaton Centre
Responded 1 week ago
Dear 4victorh, Thank you for sharing your experience with TripAdvisor Readers! I hope we can welcome you back again soon.
Read more
kndn1987 wrote a review Jul 2022
Des Peres, Missouri45 contributions64 helpful votes
I’m an ambassador at Marriott which means I stay over 100 nights in marriotts year round. I’ve never experience something like this hotel. Requested a room not facing the road, a quiet room. They put me directly facing the street. Moved us to a different room that had a used robe and dirty clumped up towels in the closet- clearly, they don’t clean! Soap dispensers were broken off the wall. Manager was nice. They moved us to a suite. Maintenance woke us up around 7am! This was an absolutely horrible hotel- would never recommend and won’t return. You will ask for towels or things to be delivered and they’ll never come or say “they don’t have it”. Air conditioning had to be fixed twice only to never get below 22 degrees. Hot and muggy sleep. Never will return!
Read more
Date of stay: July 2022Trip type: Travelled as a couple
Room Tip: Go somewhere else
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Heather Guay, Other at Marriott Downtown at CF Toronto Eaton Centre
Responded 1 week ago
Dear kndn1987, Please accept my sincere apologies for a stay that was not aligned with the experiences that you have known of our hotels. My team and I would greatly appreciate the opportunity to review your concerns and renew your confidence. We greatly value your loyalty as an Ambassador Elite Bonvoy member and look forward to the opportunity to rectify your recent experience.
Read more
Paul B wrote a review Jul 2022
4 contributions1 helpful vote
We stayed for a week at this hotel in July and had an excellent experience. The hotel was relatively new, in great shape, and in a very good location. Breakfast was very good with many choices. To us the best part of this hotel was the hotel staff. We had great experiences with check-in, housekeeping, parking, and lounge personnel. The entire staff went out of their way to make our stay pleasant. What a difference a well trained and caring staff make to our stay! I would highly recommend staying here.
Read more
Date of stay: July 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Heather Guay, Other at Marriott Downtown at CF Toronto Eaton Centre
Responded 1 week ago
Dear Y9361JPpaulb, It was such a pleasure to have you as our guest for a week! Thank you for sharing your recommendation to other TripAdvisor readers. I hope your travels will bring you back our way soon!
Read more
Hana I wrote a review Jul 2022
3 contributions
I was left speechless after checking into this hotel. The receptionist was one of the most horrible people I have encountered in my life - she talked to me in a disrespectful and unprofessional way and made me feel really unwelcome upon arrival. Especially after spending so much money, you expect to be treated decently but this was not the case with me.I don’t recommend this hotel at all. Go somewhere else.
Read more
Date of stay: July 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Heather Guay, Other at Marriott Downtown at CF Toronto Eaton Centre
Responded 2 weeks ago
Dear hanai1711, Please accept my apologies for the negative encounter that you have described in your recent visit with us. This is truly surprising and certainly not aligned with the intuitive service that our guests have come to appreciate from our hotel team. My team and I have attempted to contact you to further discuss your experience. We look forward to your response and an opportunity to rectify any concerns.
Read more
MBWorldTraveller wrote a review Jul 2022
United States51 contributions90 helpful votes
Pros/Likes: - Excellent location near subway station and next to the Eaton Centre (mall) with lots of places nearby to eat and shop - Hotel is modern and well maintained in the typical Marriott look and feel - Large room, including a sofa bed, and large bathroom - Room had multiple charging outlets including easy to reach USB and electrical outlets on each side of the bed (at the base of the lamp) - Empty fridge - In-room coffee/tea - No water bottles in the room but got water bottles from the lounge - Lounge access due to my Titanium Elite status with breakfast until 11:00am and hors d'oeuvres from 5:30pm to 7:30pm - ATM on-site - Good wi-fi - Staff were super friendly - Fast and efficient check-out Cons/Dislikes: - Room had odd acoustics as you could hear activity from adjacent rooms and especially from the hallway even though the room had a foyer so there was reasonable space between the door and the bed though this could have been exacerbated by the doors not having a softer closing mechanism so you often heard doors slamming Neutral: - There was confusion at check-in regarding the lounge hours, was told breakfast ended at 10:00am but on the welcome letter given at check-in it said regarding the lounge "Doors open: 6:30am to 10:00pm, Breakfast service: 6:30am to 11:00am", which upon me pointing this out, the front desk agent said 10:00pm was a mistake, that it should be 10:00am because breakfast ended at 10:00am, never mind that 10:00pm was stated as the lounge closing time; in short, the front desk agent was confused (!) and the hours listed on the letter were correct, including breakfast ending at 11:00am - No upgrade to suite despite being Titanium Elite (was told none were available) - Mattress was acceptable but expected better quality - No robe or slippers; at least slippers would have been nice - The shampoo/conditioner/body gel dispensers were mounted on the wall too close to the shower head instead of further away to avoid hitting them while showering Miscellaneous: - Covered pool on high floor with a little area outside for suntanning (did not use) - Nice exercise room with cardio, machines, and free weights (did not use)
Read more
Date of stay: July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Share
Response from Heather Guay, Other at Marriott Downtown at CF Toronto Eaton Centre
Responded 1 week ago
Dear MBWorldTraveller, Thank you for your detailed account of your recent visit to our property. We look forward to having you return when your travels next bring you to Toronto
Read more
Donna S wrote a review Jul 2022
Princeton Junction, New Jersey389 contributions150 helpful votes
This was my first visit to Toronto. A friend booked the hotel and I’m happy she picked this hotel. We arrived about 2 ish and were able to check in. Checking in went smooth however there is no longer a concierge. We were introduced to Ralph: bartender from the restaurant. Everyone needs to meet Ralph! He is so social and a wealth of knowledge. He recommended Max’s (a bar) two blocks away and several restaurants. He also told us about the hop on hop off bus. Room was very clean and comfortable. It had a king size bed and a sofa bed. Location was wonderful. You are a few blocks from their major shopping and city’s busy center (like New York’s city Times Square) However, the hotel’s immediate area is quiet. Room rate included buffet breakfast for 2. The breakfast was tasty. Parking lot is extra fee.
Read more
Date of stay: June 2022Trip type: Travelled with friends
Room Tip: Go see a ballgame and visit the waterfront: bars and restaurants
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Heather Guay, Other at Marriott Downtown at CF Toronto Eaton Centre
Responded 1 week ago
Dear Donna579, Thank you for choosing to stay with us for your first Toronto visit! I'm so glad you enjoyed your time and got some great recommendations from Ralph who is indeed a wealth of information! I hope your travels bring you back to us again.
Read more
Charles Carlos W wrote a review Jun 2022
Halifax, Canada6 contributions38 helpful votes
My wife and I just spent four days at this Hotel and it was simply an excellent experience. Room was great and extremely clean and the staff were amazing, always friendly and helpful. Made the stay even better than expected.
Read more
Date of stay: June 2022
Rooms
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Heather Guay, Other at Marriott Downtown at CF Toronto Eaton Centre
Responded 22 Jun 2022
Dear 211chalesw, It was such a pleasure to have you and your wife as our guests. Thank you so much for sharing your experience with TripAdvisor readers. I sincerely hope your travels will bring you back our way again soon!
Read more
blairkk25 wrote a review Jun 2022
New Jersey2924 contributions888 helpful votes
I stayed at the Marriott Downtown Eaton Centre for four nights in May 2022. The location is excellent near Eaton Centre, Trinity Square and New City Hall. There is a garage for self-parking your car with an elevator that goes up to the lobby. The check-in process was smooth and the front desk and other staff were very helpful. My room was on the 14th floor and it was very comfortable with a nice bed, good A/C and a decent bathroom and shower. I had access to the Elite Members Lounge and was able to eat a light breakfast there and an evening snack. The staff in the Elite Members Lounge were very friendly.
Read more
Date of stay: May 2022
Rooms
Service
Sleep Quality
Trip type: Travelled on business
Room Tip: Higher floors are best
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Heather Guay, Other at Marriott Downtown at CF Toronto Eaton Centre
Responded 1 week ago
Dear blairkk25, Thank you for sharing your experience. Do come back and visit again soon!
Read more
The Happy Traveler wrote a review Jun 2022
Chicago, Illinois431 contributions33 helpful votes
+1
This was our first vacation since Jan 2020 due to covid restrictions. We had an excellent time at this property. Staff was super friendly and helpful in every way possible. Charles at the front desk was super efficient at helping us with an upgrade to a beautiful room overlooking onto a historic cathedral. Anna in concierge was very hospitable and attentive to everyone’s needs. Adrienne was making our eggs at the omelette station during breakfast. She was fast at getting the cooked just right with a smile. We really looked forward to seeing her every morning. The restaurant had really delicious food served hot and fresh. Wait staff was very attentive. We left a bag of mall purchases in the lobby when we left and a nice Loss prevention employee found it and took all our calls in regards to getting it sent to us. He was very detailed in explaining how it worked and the expense. We ended up not getting it sent to us due to international FedEx fees but the fact he was just a phone call away and picked up the calls every time vs voice mail was very much appreciated. This property is excellent in all regards. Cleanliness, excellent and polite staff, ease and safeness of parking, food choices and conveniences are all 10!
Read more
Date of stay: June 2022Trip type: Travelled as a couple
Room Tip: June 2022 - massive construction all around downtown. If you don’t need a car, don’t rent. Ample...
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Heather Guay, Other at Marriott Downtown at CF Toronto Eaton Centre
Responded 1 week ago
Dear Storyteller199062, Thank you for your thoughtful review and kind accolades of our very valued team of associates. I'm delighted that your experience was positive and hope that you'll continue to enjoy lots of travel!
Read more
Previous
123456
PRICE RANGE
$269 - $412 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
marriott toronto, toronto marriott
LOCATION
CanadaOntarioTorontoDowntown / Bay Street Corridor / Old Toronto
NUMBER OF ROOMS
461
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about Marriott Downtown at CF Toronto Eaton Centre
Which popular attractions are close to Marriott Downtown at CF Toronto Eaton Centre?
Nearby attractions include The Elgin & Winter Garden Theatre Centre (0.3 km), Ed Mirvish Theatre (0.2 km), and CF Toronto Eaton Centre (0.2 km).
What are some of the property amenities at Marriott Downtown at CF Toronto Eaton Centre?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a fitness centre.
Which room amenities are available at Marriott Downtown at CF Toronto Eaton Centre?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Marriott Downtown at CF Toronto Eaton Centre?
Guests can enjoy an on-site restaurant, breakfast, and a snack bar during their stay.
Is parking available at Marriott Downtown at CF Toronto Eaton Centre?
Yes, a parking garage, paid private parking on-site, and valet parking are available to guests.
What are some restaurants close to Marriott Downtown at CF Toronto Eaton Centre?
Conveniently located restaurants include Richmond Station, Adega, and Sansotei Ramen.
Are there opportunities to exercise at Marriott Downtown at CF Toronto Eaton Centre?
Yes, guests have access to an indoor pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Are pets allowed at Marriott Downtown at CF Toronto Eaton Centre?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Marriott Downtown at CF Toronto Eaton Centre offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Marriott Downtown at CF Toronto Eaton Centre?
The staff speaks multiple languages, including English and French.