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The Westin Harbour Castle

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#40 of 131 Hotels in Toronto
Certificate of Excellence
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3,555 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin Harbour Castle
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Showing 3,291: English reviews
Edmonton, Canada
Level Contributor
327 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 256 helpful votes
Reviewed 27 April 2014

I decided to stay at this Westin for the points...there are far more interesting places to stay in downtown Toronto. I did expect a proper Westin experience and was sorely disappointed. This is an old hotel desperately in need of upgrades. From multiple unpainted surfaces, to peeling wall surfaces, frayed carpets, old noisy HVAC systems, this would not meet any... More 

Helpful?
2 Thank ChillyAlbertans
GeneralManagerWestin, Manager at The Westin Harbour Castle, responded to this review

Dear ChillyAlbertans, What you describe is totally unacceptable and falls way below our standards and I will follow-up immediately with our concierge, spa and front desk teams. The hotel is currently undergoing a massive renovation of all public space and meeting rooms. Our guestrooms are scheduled for renovation starting January 2015. I understand your disappointment and would love to personally... More 

Bromsgrove, United Kingdom
Level Contributor
41 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 26 April 2014

Lovely hotel with friendly staff. Room was lakeside view which was brilliant. Stayed for 3 nights and enjoyed the stay. Staff were very helpful when we were looking for things to do and ways to get round Toronto. Felt very safe there. Beds were really comfortable, only negative was that you had to pay for internet, cheaper hotels offer this... More 

Helpful?
Thank PantoBabe
GeneralManagerWestin, Manager at The Westin Harbour Castle, responded to this review

Dear PantoBabe, Thank you for staying with us recently. I am pleased to read that you thoroughly enjoyed your stay and interacted well with our teams. I appreciate you sharing your kind recommendation and I look forward to welcoming you back soon. For your next visit, please note that we do offer complimentary wi-fi connection in the lobby and restaurants.... More 

Great White North
Level Contributor
75 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 26 April 2014

My friends and I decided to stay overnight after finding a really excellent rate online for this hotel, which surprised us. What we paid alone was worth the rating. I paid for a regular room but ended up being upgraded to a Lake view room because check-in took much longer than I expected given there were only 3 people at... More 

Helpful?
Thank Gnutter
GeneralManagerWestin, Manager at The Westin Harbour Castle, responded to this review

Dear Gnutter, Thank you for sharing your recent experience with us. I'm happy to see that your and your friends managed to find a great rate and enjoyed your stay with us. I will make to share your kind comment with our housekeeping team. I am sorry that you were not made aware that we do offer complimentary wi-fi connection... More 

Niagara-on-the-Lake, Canada
Level Contributor
143 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed 24 April 2014

This time my husband & I chose the Westin Harbour Castle for it's location close to the Sony Performing Arts Centre. We had tickets to see "Brit Floyd" the British Pink Floyd tribute band (who were just awesome by the way). We were there just for the one night but wish we could have stayed longer. From the time you... More 

Helpful?
1 Thank Fabulash
GeneralManagerWestin, Manager at The Westin Harbour Castle, responded to this review

Dear Fabulash, It was our pleasure to welcome you and your husband to our hotel and to Toronto recently. I appreciate you sharing your review and I am pleased to read that you were both surprised with an upgrade and that you took advantage of our location to attend a show at the Sony Performing Arts Centre. Our teams will... More 

Morristown, New Jersey
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 22 April 2014

We stayed at this hotel for 1 night during the Easter weekend and our experience was far from positive. This is based on the following: - upon arriving, we informed the staff that we wanted to use the self parking (35cad for self parking vs 45cad for valet). We were immediately told that self parking was full and that valet... More 

Helpful?
1 Thank Amanda V
GeneralManagerWestin, Manager at The Westin Harbour Castle, responded to this review

Dear Amanda V, Thank you for choosing to visit us during your recent visit to Toronto. I am taking your comments about the parking situation very seriously. We offer valet and self parking in the hotel, but also recommend several public parking locations nearby. They are also all advertised on our website. What you describe in your review does not... More 

Toronto, Canada
Level Contributor
43 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 21 April 2014

The Westin has the best location in the city of Toronto. It is downtown, close to everything, yet right on the lake and park. We have stayed at the Delta Chelsea (Eaton Chelsea) for over 20 years, but we will not return there because of the (rude and untrained) staff. Our room at the Westin overlooked the lake and the... More 

Helpful?
1 Thank bjandrr
GeneralManagerWestin, Manager at The Westin Harbour Castle, responded to this review

Dear bjandrr, It is a real pleasure to read your review and understand that you truly enjoyed your stay with us. Thank you for choosing to stay with us. This is exactly how it should feel at Westin hotels. I really appreciate you taking the time to share some thoughts on your Westin experience and I am pleased to read... More 

Sao Paulo, SP
Level Contributor
37 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 21 April 2014 via mobile

Very well located, near from subway, beatifull lake Ontario view and very good facilities for families. Our deception was with the internet: to use it in your room you have to pay around 14 dollars a day!! It's more than we pay at home per month! For this kind of hotel, we expected more confort on things like that. Warning:... More 

Helpful?
Thank nataliavd
GeneralManagerWestin, Manager at The Westin Harbour Castle, responded to this review

Dear nataliavd, I truly appreciate you taking the time to share your review with fellow travelers and bringing your comment about our internet pricing to my attention. At Westin, we value feedback and realize how important it is for our guests to stay connected while they are on the road. This is why we are currently working on a new... More 

Kingston, Canada
Level Contributor
51 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 21 April 2014

I had such a great time at this hotel that I'm planning another trip next month. It has all the amenities I could ask for. Pets stay free, water view, clean and comfortable rooms, nice soaps and good tea/coffee in rooms, robes in room, room service all the time, very friendly staff they all were exceptional A+ service really, quick... More 

Helpful?
1 Thank KristinaWeld
GeneralManagerWestin, Manager at The Westin Harbour Castle, responded to this review

Dear Kristina, it is such an amazing review - thank you for sharing it. I am pleased to read that you thoroughly enjoyed your recent visit to Toronto and to our hotel. I will look forward to welcoming you back soon. Be well Candida Azevedo Hotel Manager More 

Milwaukee, Wisconsin
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 April 2014 via mobile

My partner and I stayed 2 nights at the Westin Harbour Castle Hotel in the beginning of April 2014. We got an excellent deal on Priceline (2 nights for $200). We arrived at the hotel at 3pm, and was uncertain where to park so we decided to check in first then figure that out afterwards. They let us park in... More 

Helpful?
Thank kris_gurl09
GeneralManagerWestin, Manager at The Westin Harbour Castle, responded to this review

Dear kris_gurl09, Thank you to you and your partner for staying with us recently and sharing your review. I am pleased to read that you got such an amazing deal for your guestroom and that you ate well at our breakfast buffet in the Mizzen restaurant. I will make sure to thank Chef for taking such great care of you.... More 

Lethbridge, Canada
Level Contributor
65 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 20 April 2014

We stayed at the Westin Harbour Castle for 3 days, mid-week in April. The hotel wasn't too busy - it was a good time to be there. I was really pleased with the stay and hope to go back again someday soon. The hotel is right on the lake, not far from Union Station for subways & GO, Air Canada... More 

Helpful?
Thank PJGC
GeneralManagerWestin, Manager at The Westin Harbour Castle, responded to this review

Dear PJGC, First of all, let me start by thanking you for staying with us recently and for taking the time to share your review with fellow travelers. I am delighted to read that your enjoyed your stay with us and took advantage of our downtown location to explore Toronto. I will make to share your feedback on pricing with... More 

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Staying in Downtown West

Neighbourhood Profile
Downtown West
Downtown West is home to Toronto's gorgeous Inner Harbor, and is a must-visit for lovers of art and the outdoors. The area's rich cultural heritage is celebrated by a number of monuments and museums, giving the neighborhood a mature feel. As a premier destination for modern art, people here stroll through the cool contemporary pieces at the Power Plant, enjoy the outdoor installations along Queen's Quay and Canoe Landing, and picnic among the zany designs of the Toronto Music Garden. The waterfront itself is often suffused with bikers and joggers, and the harbor is always packed with classic ships with masts raised. The vintage boats and ferries to the Toronto Islands make for a charming contrast against Downtown West's backdrop of skyscrapers, condos, and food trucks serving up hot, fresh fare to locals on the go. The area has a peaceful energy, and is popular with tourists and Torontonians alike.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
GreenPartner Learn More
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to The Westin Harbour Castle, Toronto. Our downtown Toronto hotel is located on the vibrant waterfront of Lake Ontario, where you can enjoy Toronto's seasonal events. ... more   less 

Additional Information about The Westin Harbour Castle

Address: 1 Harbour Square, Toronto, Ontario M5J 1A6, Canada
Region: Canada > Ontario > Toronto > Downtown West , Harbourfront
Price Range: ₹ 7,812 - ₹ 21,241 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Harbour Castle 4*
Number of rooms: 977
Reservation Options:
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Also Known As:
Westin Harbour Castle Hotel Toronto
Westin Hotel Toronto
Westin Toronto
Westin Harbor Castle Hotel Toronto
Toronto Westin
Westin Harbour Castle Toronto
Hotel Style:
#17 Spa Hotel in Toronto
#27 Family Hotel in Toronto
#28 Luxury Hotel in Toronto
#28 Romantic Hotel in Toronto
#40 Business Hotel in Toronto
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Harbour Castle staff and other travellers.
28 questions
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Questions? Get answers from The Westin Harbour Castle staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book a room on a high floor facing the water, great views and very quiet.”
 of 5 bubbles Luanne226, 30 Nov 2016 | Read review
“Get a room that looks at the lake! Beautiful! Also, we had a room next to elevators and on 8th floor-- super convenient and not a bit loud! ”
 of 5 bubbles LTremonti, 29 Nov 2016 | Read review
“Lake view is just amazing!”
 of 5 bubbles TimaF_12, 29 Nov 2016 | Read review
“request a room that is fully renovated”
 of 5 bubbles 402MO, 28 Nov 2016 | Read review
“No mini bar which was fine for me but may not be for others.”
 of 5 bubbles I4909SBmarieb, 27 Nov 2016 | Read review
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