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The Westin Harbour Castle

CancelonUS$ 199*
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#32 of 133 Hotels in Toronto
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$ 407*
US$ 199*
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US$ 320*
US$ 299*
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The Westin Harbour Castle
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4,054 Reviews from our TripAdvisor Community

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Showing 3,767: English reviews
Chappaqua, New York
Reviewed 7 April 2015

Long time business hotel, keeps everything current. Room is high quality, as is lobby and hallways. Bathroom spacious and shower head excellent. Bed exceptioally high quality. Rooms face lake or back to the city. Lobby bar excellent, but service just fair. Hotel gym very high quality, sauna and steam room excellent. Pool kid friendly and lap lane, but a bit...

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Helpful?
1Thank mv645
GeneralManagerWestin, General Manager at The Westin Harbour Castle, responded to this review

Thanks for taking the time to review your stay with us mv645. We appreciate your comments and hope to welcome you back again soon. Be well, Tim Reardon

Kingston upon Thames, United Kingdom
Reviewed 7 April 2015

Having flown in to Bill Bishop airport, this hotel made for a short commute. On arrival staff were very warm and welcoming. I asked for a room on a high floor with a view and the clerk on the desk gave us a room on the top floor overlooking the lake - great result. The twin room was spacious with...

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Helpful?
Thank Pequenamujer
GeneralManagerWestin, General Manager at The Westin Harbour Castle, responded to this review

Hello Pequenamujer, Thank you for your kind comments. We are delighted to hear that you enjoyed your stay with us and that you had the opportunity to get out and explore some of the attractions that Toronto has to offer. We hope to welcome you back to the hotel again soon. Be well, Tim Reardon

London, Canada
Reviewed 6 April 2015

This hotel is in a good location if you plan to visit the islands or fly in via Porter. Rooms are clean and on the decor has been updated since last there a few years ago. Great view of the lake and islands from our room. Staff is friendly. The in-room movie service did not work; bathroom is small, otherwise...

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Helpful?
Thank katelondon22
GeneralManagerWestin, General Manager at The Westin Harbour Castle, responded to this review

katelondon22, Thank you for taking the time to review your stay with us. We are happy to hear that you enjoyed the location and the ease of travelling via the City Centre airport at Billy Bishop. We hope to welcome you back again soon. Be well, Tim Reardon

MI
Reviewed 6 April 2015

I expect more from Westin hotels. Our stay at the Harbour Castle was below average for Westin stays but average among other Toronto hotels that I have stayed. Issue#1 Waiting in a line for 10 minutes to check in. (I timed it!) Issue#2 Concierge that was standing at his desk/work station told me he had ended his shift and couldn't...

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Helpful?
Thank Teacherdavison
GeneralManagerWestin, General Manager at The Westin Harbour Castle, responded to this review

Good afternoon Teacherdavison, Thank you for taking the time to review your stay with us. What you describe in your comments certainly aren't up to the standards we are known for here at the Westin, so for that we must apologize. Your feedback is very important to us so we appreciate your honesty so that we can deliver this information...

Mississauga, Canada
Reviewed 5 April 2015

We recently stayed at the Westin. The location (downtown) was close to everything. Though there is a great deal of construction going on, it's easy to navigate for pedestrians. Do yourself a favour though and just park the car. We used the valet parking which was quick and worth the extra money. When we checked in, the staff were friendly...

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Helpful?
2Thank adrianebeaudry2002
GeneralManagerWestin, General Manager at The Westin Harbour Castle, responded to this review

Hello adrianebeaudry2002, Thank you for taking the time to review your stay with us. We appreciate your comments and we're delighted to hear that you were able to enjoy some of the local attractions! We hope to welcome you back again soon. Be well, Tim Reardon

Uxbridge, Canada
Reviewed 4 April 2015

Their policy of requiring photo ID when a guest checks in using a credit card is archaic to say the least. I have travelled extensively, stayed in hundreds of hotels and NEVER experienced this POLICY. I was embarased and offended on Thursday April 2nd when checking into the Westin Harbour Castle with a friend. Having booked online using my VISA...

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Helpful?
Thank Geogemini
GeneralManagerWestin, General Manager at The Westin Harbour Castle, responded to this review

Good afternoon Geogemini, Thank you for taking the time to review your stay with us. We understand your frustration and appreciate your honest feedback. This particular policy is Starwood wide, part of Starwood (and Westin's) promise to ensure our guests feel safe and secure when checking in to any of our properties. While we understand this may be frustrating it...

Peterborough, Ontario, Canada
Reviewed 4 April 2015

We booked this hotel through Expedia.ca at a very good price. This hotel is very well located and clearly the first floor staff are well trained and attentive. Nice hotel BUT....PLEASE pay attention to detail especially for the housekeeping staff. May seem like a small detail but when we arrived on the 12th floor at 4:30pm there was a really...

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Helpful?
Thank Andrew S
GeneralManagerWestin, General Manager at The Westin Harbour Castle, responded to this review

Hello Andrew S, Thank you for taking the time to review your stay with us. We appreciate your valuable comments and will be sure to pass along this information to our housekeeping team in order to provide an opportunity to further enhance our guest experience through attention to details and cleanliness as you mentioned. We appreciate your honest comments and...

Palm Desert, California
Reviewed 3 April 2015

I recently stayed at the Westin Harbor Castle for business. The hotel has the predictably good Westin service, the room was very clean and the amenities were good. I like having coffee maker in the room. The Westin shower heads and the bed are a really nice experience. I wish they would place a robe in the room without having...

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1Thank Marty911
GeneralManagerWestin, General Manager at The Westin Harbour Castle, responded to this review

Hello Marty911, Thank you for taking the time to review your recent stay with us. We appreciate your feedback and note about the robes and we will be sure to pass this information on to our housekeeping team. We hope to have the chance to welcome you back again soon. Be well, Tim Reardon

Toronto, Canada
Reviewed 3 April 2015

As an SPG property always does, it offers all the amenities. Great location Downtown Toronto for a weekend or just one night, elegant rooms and lobby. The hotel offers a lobby area to just hang out, have a coffee and meet up before your next venture. The staff are very accommodating and helpful. Parking at the hotel is pricey. Try...

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Helpful?
Thank Crisruivo
GeneralManagerWestin, General Manager at The Westin Harbour Castle, responded to this review

Hi Cris R, Thank you for providing feedback on your recent visit with us. We appreciate your comments and recommendations and we hope to welcome you back again soon. Be well, Tim Reardon

Locust Valley, New York
Reviewed 2 April 2015

Once again the management staff has set a very high bar when it comes to service here in Toronto. My 17 year old son and his friend came with me and this was their first experience in Toronto. Bin the Director here did everything he could to make their experience beyond positive. I never feel like a regular guest here,...

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Helpful?
1Thank msbriody
GeneralManagerWestin, General Manager at The Westin Harbour Castle, responded to this review

Hello msbriody, Thank you for taking the time to write such a nice review about your stay with us. We appreciate your comments and have shared with our team in order to congratulate Bin. We hope to welcome you and your boys back again soon. Be well, Tim Reardon

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04/06/2017 05/06/2017
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Staying in Downtown West

Neighbourhood Profile
Downtown West
Downtown West is home to Toronto's gorgeous Inner Harbor, and is a must-visit for lovers of art and the outdoors. The area's rich cultural heritage is celebrated by a number of monuments and museums, giving the neighborhood a mature feel. As a premier destination for modern art, people here stroll through the cool contemporary pieces at the Power Plant, enjoy the outdoor installations along Queen's Quay and Canoe Landing, and picnic among the zany designs of the Toronto Music Garden. The waterfront itself is often suffused with bikers and joggers, and the harbor is always packed with classic ships with masts raised. The vintage boats and ferries to the Toronto Islands make for a charming contrast against Downtown West's backdrop of skyscrapers, condos, and food trucks serving up hot, fresh fare to locals on the go. The area has a peaceful energy, and is popular with tourists and Torontonians alike.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Pool
  • Spa
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Pool
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to The Westin Harbour Castle, Toronto. Our downtown Toronto hotel is located on the vibrant waterfront of Lake Ontario, where you can enjoy Toronto's seasonal events. ... more   less 

Additional Information about The Westin Harbour Castle

Address: 1 Harbour Square, Toronto, Ontario M5J 1A6, Canada
Region: Canada > Ontario > Toronto > Downtown West , Harbourfront
Price Range: ₹ 14,339 - ₹ 37,998 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Harbour Castle 4*
Number of rooms: 977
Reservation Options:
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Also Known As:
Westin Harbour Castle Hotel Toronto
Westin Hotel Toronto
Westin Toronto
Westin Harbor Castle Hotel Toronto
Toronto Westin
Westin Harbour Castle Toronto
Hotel Style:
#16 Spa Hotel in Toronto
#23 Luxury Hotel in Toronto
#27 Family Hotel in Toronto
#28 Romantic Hotel in Toronto
#40 Business Hotel in Toronto
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Harbour Castle staff and other travellers.
32 questions
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Questions? Get answers from The Westin Harbour Castle staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“get the lake view”
PamMc615, 23 May 2017 | Read review
“Corner suite over looking the lake. Nice.”
DottyJ40, 23 May 2017 | Read review
“Make sure you are in a renovated room. Higher floors offer much better views.”
RolandJ_11, 22 May 2017 | Read review
“Any room is great!”
ccosereanu, 20 May 2017 | Read review
“Ask for a room overlooking the lake, it is a great view, adds for additional relaxation.”
NancyD363, 20 May 2017 | Read review
5 of 5
Cancelon
US$ 199* /night
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Expedia.comUS$ 320
PricelineUS$ 299
HotelQuicklyUS$ 407
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Prices are for 1 room, 2 adults
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