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The Westin Harbour Castle

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#40 of 131 Hotels in Toronto
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3,579 Reviews from our TripAdvisor Community

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Showing 3,314: English reviews
Ottawa, Canada
Reviewed 17 June 2014

My family and I loved staying at the Harbour Castle in Toronto, Canada. Even the name conjures memories of romance and castles. It is by the harbour and the walk around the area is pleasant. I was recently there on a business trip but, my experience was not as great as my previous family vacation ones. First I was greeted...

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Helpful?
1Thank slaw2014
GeneralManagerWestin, General Manager at The Westin Harbour Castle, responded to this review

Dear slaw2014 First of all, let me thank you for staying with us for your recent business trip, and for being a loyal guest of our hotel. I am happy to read that you normally enjoy the surroundings of the hotel, and that you think it is beautiful. I am also pleased to hear that the lobby lounge menu was...

London
Reviewed 17 June 2014

Overlooking the Toronto harbour and island airport the view is amazing as is the hotel itself. Handy and within walking distance to Yonge St. and everything along the waterfront with all the amenities. Great place to stay.

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Helpful?
Thank Chris D
GeneralManagerWestin, General Manager at The Westin Harbour Castle, responded to this review

Dear Chris D Thank you for your kind words about your recent stay at the hotel. I am pleased to read that you enjoyed the location of the hotel, and that you enjoyed the spectacular views from your room. We look forward to welcoming you back soon. Should you need anything in the meantime, please do not hesitate to contact...

Ottawa, Canada
Reviewed 15 June 2014 via mobile

Used to stay here 2-3 times a month years ago. Great spot for business , room service was good as usual( same waiter as my previous stays/must like my tipping ) Rooms a little dated and price slightly higher than the value received . We did like the new look of the lobby/ lounge. A little bit of a walk...

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Helpful?
Thank zeroload
GeneralManagerWestin, General Manager at The Westin Harbour Castle, responded to this review

Dear zeroload I thank you for being such a loyal guest of our hotel and for taking the time to share some comments on your most recent visit. I am pleased to read that you enjoyed our newly renovated lobby. We are currently undergoing a complete renovation of the carpets in all public space and I trust you will be...

Winnipeg, Canada
Reviewed 15 June 2014 via mobile

I stayed here for two nights. The hallways were unkept. Everytime I walked down the hall there were crumbs on it. And no free wi-fi even if you were a member. Seems like a money grab. The staff were nice and that often makes up for other things. For the price it just isn't worth it.

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Helpful?
Thank mblakeknox
GeneralManagerWestin, General Manager at The Westin Harbour Castle, responded to this review

Dear mblakeknox Thank you for your recent visit and for bringing your comments to my attention. I am very sorry to read that your last stay did not live up to your expectations and that you were not made aware that we offer complimentary wi-fi connection in the lobby and restaurants. I would love to connect with you personally to...

belmar
Reviewed 15 June 2014

Nice location but poorly kept. Windows so dirty it ruins the view. Still trying to figure out what's with the soap and beach oozing out of entry carpets. Walls in rooms and hallways marked up. 1st westin stay ever that spg gold status hasn't yielded a basic upgrade. Hotel was mobbed.

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Helpful?
Thank maureen418
GeneralManagerWestin, General Manager at The Westin Harbour Castle, responded to this review

Dear maureen418 First of all, let me start by thanking you for being a loyal SPG guest and for taking the time to share some thoughts on your recent visit. At Westin, we value feedback as an opportunity to constantly improve our services. The hotel is currently undergoing renovations in all the public space and I trust you will be...

Sudbury, Canada
Reviewed 14 June 2014

Such a beautiful building right by the lake. It is not far from yonge street which has many stores and restaurants. Everything has an extra cost, parking, fridge, Internet, so make sure that you get the package that includes all that. It is very pricey and although my room was nice, I don't feel it was worth the price. However,...

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Helpful?
Thank Li M
GeneralManagerWestin, General Manager at The Westin Harbour Castle, responded to this review

Dear Li M, Thank you so much for staying with us recently and for sharing your kind review. I am delighted to read that you relaxed well in your guestroom and took advantage of our facilities and location on the waterfront. We look forward to welcoming you back to the hotel in the future. Please make sure to email me...

Toronto
Reviewed 14 June 2014

I was back at Westin Harbour Castle, again, last month for an annual event, and I was disappointed at the service and cleanliness. Usually, when you find lipstick mark on pillows and blood stain on the edge of bedsheet, you'd wonder if you should check out immediately. Since I'm a fan of Westin, I phoned Housekeeping and had things replaced....

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Helpful?
Thank maxmiles
GeneralManagerWestin, General Manager at The Westin Harbour Castle, responded to this review

Dear maxmiles I am happy to read that you are a loyal guest of our hotel. However, I am certainly disappointed by the lack of cleanliness you experienced in your guest room. At Westin, we pride ourselves on our cleanliness, as I suspect you saw throughout the rest of the property. Your experience falls way below our standards. Please reach...

Toronto, Canada
Reviewed 13 June 2014

If you are visiting downtown Toronto look no further than the Westin Harbor Castle for your hotel needs. This hotel is ideally situated in the heart of the downtown core and right on the water. It boasts beautiful views of the Harbor front and the Toronto Island. If you are flying in/out of Toronto Island it is very close to...

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Thank Mschuetz
GeneralManagerWestin, General Manager at The Westin Harbour Castle, responded to this review

Dear Mschuetz WOW, what a wonderful review!! Thank you for choosing to stay with us recently and for sharing your wonderful recommendation with fellow travelers! I am pleased that you thoroughly enjoyed your stay and that everything was comfortable and clean as it should be, I will be sure to thank Bin for taking such good care of you. I...

Fort Lee, New Jersey
Reviewed 11 June 2014

Then forget about the Westin Harbour Castle. We stayed this past weekend with a small group of friends in for a wedding. The first thing that struck us was the almost constant din in the lobby area. No wonder, because the hotel seems to cater to tour groups, airline crews, whatever. During our stay it was rugby hooligans and their...

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Helpful?
Thank globofox
GeneralManagerWestin, General Manager at The Westin Harbour Castle, responded to this review

Dear globofox, Thank you for staying with us recently and for taking the time to share some feedback on your visit. I am pleased to read that our associates were friendly and took great care of you while you were staying with us. What you describe in your review is very concerning and doesn’t reflect the quality of service and...

Macomb, Michigan
Reviewed 11 June 2014

Hotel was great! The parking is a little ridiculous ($35 self, $45 valet per night), but I guess that is what you get downtown Toronto. This is in the perfect location, right on the water with either a view of the CN Tower (5 minute walk) or Lake Ontario (right outside the doors). Rooms were nice and clean and the...

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Helpful?
1Thank rangerstar
GeneralManagerWestin, General Manager at The Westin Harbour Castle, responded to this review

Dear rangerstar First of all, thank you for staying with us during your recent convention, and for sharing some comments on your visit. I am delighted to read that you enjoyed our waterfront location and the cleanliness of the property. We look forward to welcoming you back in the future! Be well Tim Reardon General Manager

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Staying in Downtown West

Neighbourhood Profile
Downtown West
Downtown West is home to Toronto's gorgeous Inner Harbor, and is a must-visit for lovers of art and the outdoors. The area's rich cultural heritage is celebrated by a number of monuments and museums, giving the neighborhood a mature feel. As a premier destination for modern art, people here stroll through the cool contemporary pieces at the Power Plant, enjoy the outdoor installations along Queen's Quay and Canoe Landing, and picnic among the zany designs of the Toronto Music Garden. The waterfront itself is often suffused with bikers and joggers, and the harbor is always packed with classic ships with masts raised. The vintage boats and ferries to the Toronto Islands make for a charming contrast against Downtown West's backdrop of skyscrapers, condos, and food trucks serving up hot, fresh fare to locals on the go. The area has a peaceful energy, and is popular with tourists and Torontonians alike.
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
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About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to The Westin Harbour Castle, Toronto. Our downtown Toronto hotel is located on the vibrant waterfront of Lake Ontario, where you can enjoy Toronto's seasonal events. ... more   less 

Additional Information about The Westin Harbour Castle

Address: 1 Harbour Square, Toronto, Ontario M5J 1A6, Canada
Region: Canada > Ontario > Toronto > Downtown West , Harbourfront
Price Range: ₹ 7,677 - ₹ 21,341 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Harbour Castle 4*
Number of rooms: 977
Reservation Options:
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Also Known As:
Westin Harbour Castle Hotel Toronto
Westin Hotel Toronto
Westin Toronto
Westin Harbor Castle Hotel Toronto
Toronto Westin
Westin Harbour Castle Toronto
Hotel Style:
#17 Spa Hotel in Toronto
#27 Family Hotel in Toronto
#28 Romantic Hotel in Toronto
#28 Luxury Hotel in Toronto
#40 Business Hotel in Toronto
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Harbour Castle staff and other travellers.
28 questions
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Questions? Get answers from The Westin Harbour Castle staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms overlooking waterfront provide a very relaxing view!”
 of 5 bubbles gordsh, 6 Dec 2016 | Read review
“Pack some food and use your cell! ”
 of 5 bubbles jaybobich, 6 Dec 2016 | Read review
“Like the view”
 of 5 bubbles , 4 Dec 2016 | Read review
“Book a room on a high floor facing the water, great views and very quiet.”
 of 5 bubbles Luanne226, 30 Nov 2016 | Read review
“Get a room that looks at the lake! Beautiful! Also, we had a room next to elevators and on 8th floor-- super convenient and not a bit loud! ”
 of 5 bubbles LTremonti, 29 Nov 2016 | Read review
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