I stay at this hotel 4-5 times every and have not taken a taxi in about 9 years. You can, of course, but depending on traffic, it can cost you upwards of $60. Plus tip. The worst part of taking a taxi is — again, depending on whether you are in rush-hour traffic, or at a quiet time — the stalled traffic and the continual stops and starts, that can make you feel a bit nauseous. And it can be SLOW - again depending on time of day. The train (UP Express) is lovely, clean and comfortable, easy to access fully under cover (about a 5 minute walk up one level from the baggage carousel, just follow the signs) has free wifi, and runs every 15 minutes on the hour, half hour, and quarter hour. It is about $12 pp each way. Get off after 25 short minutes at th end of the line, exit onto Front St and walk straight down York Street for 5 blocks to get the Sheraton on your R. Takes a fast walker 12 minutes. Or if you have heavy bags, get an Uber or taxi from there to the hotel. Taxis are lined up there, in front of the Fairmont Hotel. Pretty sure they don’t have a coin operated laundry for guests to use. They will take a credit card on arrival and a deposit. But this is one hotel you must reserve in advance (with a credit card) if you hope to get a room. It is popular, well-situated with a lovely pool, and the club lounge is fantastic.

Sadly, wordsfrommontreal, this is kind of the level of service I received when I was there. You are right—they should have been able to answer the question easily from the front desk.