Holiday Inn Toronto International Airport, an IHG Hotel
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About
#66 of 137 hotels in Toronto
Location
Cleanliness
Service
Value
Toronto Airport Hotel sits near the International Centre
The Holiday Inn® Toronto International Airport (YYZ) welcomes you to our airport hotel conveniently located minutes from Toronto's Pearson International Airport. Easy access to Highway 401, 427 and 407 will put guests just minutes away from Toronto attractions.
You'll love our 24-hour airport shuttle service and accessible location. We're close to the Toronto Congress Centre and Toronto International Centre. Our flexible 20,000 sq ft of meeting facilities are the
best among Toronto airport hotels. Combined with award-winning catering, we are ideal for any event.
Nearby attractions like the Woodbine Entertainment Centre and Wet N Wild Water Park offer family fun. The Hotel includes 451 guest rooms and suites to complement the inviting lobby, public areas and over 20,000sq. ft. of flexible conference space.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bowling offsite
Patio
Kids stay free
Valet parking
Paid public parking on-site
Wifi
Pool / beach towels
Indoor pool
Heated pool
Shallow end in pool
Fitness / spa changing rooms
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Kids' meals
Outdoor dining area
Special diet menus
Wine / champagne
Vending machine
Water park offsite
Children's television networks
Highchairs available
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Manicure
Massage
Neck massage
Pedicure
Baggage storage
Concierge
Convenience store
Currency exchange
Non-smoking hotel
Outdoor furniture
ATM on site
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
Washing machine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Bath / shower
Interconnected rooms available
Room service
Seating area
Telephone
Clothes rack
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand films
Radio
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Mid-range
Languages Spoken
English, French, Russian, Arabic and 8 more
Location
63Somewhat walkable
Grade: 63 out of 100
26Restaurantswithin 1 km
4Attractionswithin 1 km
1036Reviews22Q+A100Room tips
Reviews
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The hotel we normally stay in was booked so this became our alternative. Great alternative. We stayed overnight with the stay and fly option. It was slightly more expensive but very manageable. The hotel is easy to find on Dixon Rd. Check in was easy. Staff were friendly and helpful, explaining parking, restaurant option, airport shuttle and our room. The room was easy to find, no idea how full the hotel was. The restaurant if just off the lobby and had room but we didn't explore their menu. The room was spacious, clean and comfortable. We were opposite the elevators but our room was very quiet. We never heard any hallway noise at all - very impressive. Coffee machine in the room was good, bathroom accessories were provided. Shuttle run to the airport was very smooth, runs about every half hour. Takes about 5 minutes to get from the hotel to the airport. The pickup shuttle from the airport was a little behind, about 20 minutes but really at the end of the day, it was seamless and the delay was not a big issue. Parking was good, controlled access. On return from our trip, we received a checkout stub to use for parking control to exit the lot.…
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Date of stay: September 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Hotel's Favourite
We stayed here for one night before our trip south and left our car in the parking garage for 8 days. The lineup for the airport shuttle in the morning was so long that there wasn't room on the shuttle for everyone. Since it was 5am and the hotel is so close to the airport, the driver was back within 15 minutes and we still made it to the airport with plenty of time to spare. The front desk staff and shuttle driver were all friendly and helpful. The room was clean and the bed was comfortable. We'll stay here again before our next flight.
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Date of stay: April 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Obeid Dadarkar, Owner at Holiday Inn Toronto International Airport, an IHG Hotel
Responded 7 Jun 2023
Dear Tuckermaisey, Thank you for taking the time to provide feedback about your recent stay at our hotel. We appreciate your kind words and are delighted to hear that you had a positive experience overall. We are thrilled to know that our front desk staff and shuttle driver provided you with friendly and helpful service. We believe that genuine hospitality and assistance are essential components of a positive guest experience, and we are glad that our team delivered on that front. We take pride in maintaining cleanliness and comfort throughout our hotel, and we are pleased that you found your room to be clean and the bed comfortable. It's our goal to ensure that every guest has a comfortable and restful stay. Thank you Best Regards, Obeid Dadarkar Guest Services Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I want to take the opportunity to appreciate the hotel general manager and the hotel staff for support during the years. The new general manager and the accounting division, hotel front desk and the restaurant, and every other department helped our Majestic Angel Spa become #3 of 384 spa's and wellness in Toronto with our hard working staff. We came across an issue in the spa and needed immediate help. The hotel engineer group have been extremely helpful to us from John, Frank and their team, they help us fix small issues around the spa, which we are unable to fix since we are therapists and deal with skin and body care, we definitely can take your back pain away or remove your acne or decrease wrinkles but we can't do everything, this is a totally different field. Also, the hotel housekeeping group especially Cecilia, who cleaned our customer's area who left a big mess, without any conditions, we never forget your amazing customer service and we respect your work ethic a lot. A special thank you to Shayan who helped us fix a horrible problem we haven't seen in years. He was so kind and helped us right away without expecting anything in return. When I was desperate, because I asked others for help but they refused to help me, I suddenly ran into a young engineer, who is Shayan in the hallway of the hotel and I asked him if he could help me just for two minutes of his time and he immediately said no problem. He immediately helped me, he was very brave and very determined to help us solve this difficult problem. I don't know how to describe the feeling of gratitude at that time, this is the reason I want to make a true article to share with you. I was hopeless and Shayan came to save the day. I appreciated him from the bottom of my heart. We need more amazing people like Shayan around the world and the world will be a more beautiful place. Spa Director of Majestic Angel Spa Angela Si…
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Date of stay: August 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
It was a very short stay but the hotel turned out excellent. Reception was fast and pleasant . The bus shuttle runs every half hour 24 hours/ day. The room was large and clean. Bed was comfortable too. When I needed some hot water, the bar downstairs happily gave me it. I wish I could stay longer.
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Date of stay: August 2023Trip type: Travelled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
We only discovered there is 24hr noisy bridge repair work outside the hotel after they started heavy drilling at 10:30pm. Cancel and plan a stay maybe at a later time after the construction is completed. Not the hotel’s fault but a warning to everyone!
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Date of stay: August 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from IHG Service, Owner at Holiday Inn Toronto International Airport, an IHG Hotel
Responded 4 weeks ago
Dear perry l, Thank you for staying at our Holiday Inn Toronto International Airport while visiting Toronto and for taking the time to provide feedback about your experience. It's a pleasure having you as our guest. I would like to apologize for the noise from the construction site. This is not what we want any of our guests to encounter. I shared this information with our team to properly be investigated. It is significant for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high-quality standard of service at all times. I hope to have the opportunity to welcome you again in the future. Best regards, Ben W. Case Manager IHG Hotels and Resorts Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Last minute stay due to flight changes. Arrived after 11:00 pm. Staff were polite and efficient. Room was adequate with 2 queen beds and good air conditioning. Wish there was a fan in the bathroom to alleviate steam after shower. Ate on site for breakfast , good. Front desk staff were wonderful as we had a late check out of 2pm. They were quick to resolve our key not working when we left the room near noon for a late breakfast. There is a shuttle to the airport which is convenient.
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Date of stay: July 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Our grandchildren were separated from their mother at CDG Paris and flew on their own to Toronto, a city that they had never visited. This hotel was booked and paid for by us to receive them and their mother for one night. Upon their arrival they were told, understandably, that Ontario regulations said as minors, that they cannot book in. However, no help was given, the only suggestion was, they return to the airport, in the dark, at night, after a long flight, and sleep on a bench. This they did and, thankfully, they were unharmed. Would you be happy to have a child or grandchild of yours treated like this. The hotel, while refusing to reimburse, a side issue, kept saying they could have stayed in their lobby but they were NOT told this by duty staff. Our daughter, booked in to stay tonight after Air France rebooked her, has been offered a free breakfast in compensation, WOW! We hope that the hotel learn from this, and their parent company, and have a policy in place to deal with an issue like this in the future, and ensure employees are trained.…
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Date of stay: July 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Obeid Dadarkar, Owner at Holiday Inn Toronto International Airport, an IHG Hotel
Responded 17 Jul 2023
Dear davidcD5252CV, Thank you for bringing this matter to our attention, and we sincerely apologize for the distressing experience your grandchildren and their mother had upon their arrival at our hotel. We understand your concerns and want to assure you that we take this feedback seriously. We understand different countries and provinces have different policies when it comes to legal age of renting a room but as per the Ontario law the legal age to rent a room is 18 years old. We did tell the guests to have a seat in the lobby and make them selves comfortable. They were advise by their father over the phone to return to the airport hence they departed. Our intention was to provide a comfortable and safe environment for them while they waited for their next travel arrangements. Regarding the issue of reimbursement, we understand your disappointment. While we cannot change the events that transpired, we will not be able to issue any refund in this case. We have taken note of your feedback and will review our policies and training procedures to ensure that our employees are equipped to handle such situations with compassion and efficiency. Once again, we deeply apologize for the inconvenience and stress caused to your family. We value your feedback and will use it to learn and improve. Should you have any further concerns or questions, please do not hesitate to contact our management directly. We hope to have the opportunity to provide you and your family with a much-improved experience in the future. Thank you Best Regards, Obeid Dadarkar Guest Services Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed here with a friend last month and my only issue then was that they never gave us the parking pass and we had to pay multiple times when leaving the lot. This time to start the beds had 1 pillow per person, when I called to ask for more the front desk said no because housekeeping was closed by 11pm. That was fine, but I asked again in the morning and was told that they actually don’t give out more (we had 2 pillows/ person at the last visit- same type of room). The worst part was that the shower was leaking somehow onto the carpet next to the bed, it was soaked and didn’t smell great either. A lot of my stuff got wet on the floor before I realized, and the bottom of my bag had gotten the bed sheets wet and visibly dirty. I told housekeeping all of this when she came by, and even stripped the sheets fully off before I left for the day. We got back after 11pm ready to go to sleep but the bed was made with the same dirty sheets put right back on... I can’t imagine the towels or bed clothes are cleaned properly if they don’t change them even when requested, I’d suggest bringing your own 🤮 Airplanes also land in the area every 2-3 minutes depending on the day, didn’t bother me personally but if you sleep lightly earplugs are a good idea …
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Date of stay: June 2023Trip type: Travelled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from IHG Service, Other at Holiday Inn Toronto International Airport, an IHG Hotel
Responded 9 Jul 2023
Hi M G, We appreciate you choosing the Holiday Inn Toronto International Airport for your leisure stay. We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again. I hope we'll remain your dependable choice, as we promise to make your stay more memorable and exciting. Yours in hospitality, Melissa P Case Manager IHG Hotels & Resorts Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Worst hotel ever. Air conditioning doesn't work, staff is rude and unhelpful i asked for extra pillows and was told no. Not because they didn't have but because they just don't give out extra pillows. No acknowledgment of my plantitum status and no amenities offered. Hell will freeze before i stay here again. The room do smell.
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Date of stay: June 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Obeid Dadarkar, Owner at Holiday Inn Toronto International Airport, an IHG Hotel
Responded 7 Jun 2023
Dear 608rhead, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely apologize for the negative experience you had and any inconvenience caused. We take all feedback seriously, and we value your insights as they help us improve our services. We are truly sorry to hear that you encountered issues with the air conditioning in your room. Your comfort is of utmost importance to us, and we understand the frustration it can cause when such amenities are not functioning properly. We have immediately addressed the problem and taken steps to ensure that all our air conditioning units are in proper working condition for future guests. We genuinely regret that your experience fell short of the quality we aim to deliver. We would appreciate an opportunity to regain your trust and provide you with the excellent stay you deserve. If you decide to give us another chance, please reach out to me directly Guest Services Manager, and I will personally oversee your reservation to ensure a seamless and enjoyable experience. Once again, we apologize for any inconveniences you encountered during your stay. We value your feedback and will work diligently to address the areas of improvement you highlighted. We hope you will reconsider staying with us in the future and allow us the chance to make it right. Thank you Best Regards, Obeid Dadarkar Guest Services Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
First walking into this hotel it looked very nice, but once we entered our room I was knocked back by the most breath taking smell. It was obviously sprayed with some kind of ungodly so called freshener I’ve ever smelt, so bad that I had to sleep with a mask on. I called Guest Services and housekeeping arrived but said nothing and left again. If you have any kind of allergies or breathing disorders I would not choose this hotel. This hotel do need to be updated, especially the bathroom. But in saying that the beds are comfortable but not enough for us to ever return to this place.
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Date of stay: June 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Obeid Dadarkar, Owner at Holiday Inn Toronto International Airport, an IHG Hotel
Responded 7 Jun 2023
Dear 60claudettep, Thank you for sharing your experience with us regarding your recent stay at our hotel. We sincerely apologize for the unpleasant odor you encountered in your room and any discomfort it caused you. Your feedback is crucial to our continuous improvement, and we appreciate you bringing this matter to our attention. We deeply regret that the room freshener used in your room was overwhelming and affected your stay. We understand that such strong scents can be problematic, particularly for guests with allergies or breathing disorders. Please be assured that we take this matter seriously, and we will review our housekeeping procedures to ensure that our rooms are fresh and welcoming without causing any discomfort. If you decide to give us another chance, please reach out to me the Guest Services Manager directly, and they will personally oversee your reservation to ensure a seamless and enjoyable experience. Once again, we apologize for any inconveniences you encountered during your stay. We value your feedback and will work diligently to address the areas of improvement you highlighted. We hope you will reconsider staying with us in the future and allow us the chance to make it right. Thank you Best Regards, Obeid Dadarkar Guest Services Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$176 - $226 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn toronto international airport hotel toronto, toronto holiday inn
LOCATION
CanadaOntarioTorontoEtobicoke / West Humber-Clairville / Rexdale
NUMBER OF ROOMS
451
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Frequently Asked Questions about Holiday Inn Toronto International Airport, an IHG Hotel
Which popular attractions are close to Holiday Inn Toronto International Airport, an IHG Hotel?
Nearby attractions include Threshold Aviation Airliner Adventures (0.7 km), Multi-faith Chapel (1.2 km), and Best Toronto Tours and Limousine (0.7 km).
What are some of the property amenities at Holiday Inn Toronto International Airport, an IHG Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Holiday Inn Toronto International Airport, an IHG Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Toronto International Airport, an IHG Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Holiday Inn Toronto International Airport, an IHG Hotel?
Yes, a parking garage, paid public parking on-site, and valet parking are available to guests.
What are some restaurants close to Holiday Inn Toronto International Airport, an IHG Hotel?
Conveniently located restaurants include Moxies, The Keg Steakhouse + Bar - Dixon Road, and Chop Steakhouse & Bar.
Are there opportunities to exercise at Holiday Inn Toronto International Airport, an IHG Hotel?
Yes, guests have access to an indoor pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Are any cleaning services offered at Holiday Inn Toronto International Airport, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Holiday Inn Toronto International Airport, an IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Holiday Inn Toronto International Airport, an IHG Hotel?
The staff speaks multiple languages, including English, French, Italian, Russian, Chinese, Portuguese, and Hindi.
Are there any historical sites close to Holiday Inn Toronto International Airport, an IHG Hotel?
Many travellers enjoy visiting Applewood The Shaver Homestead (5.1 km).