We initially booked at the Republic but after 5 days asked to be relocated to Skymark West to be closer to family. The relocation was absolutely seamless thanks to great service from Brenda. The apartment was just right for a couple, clean and with all the necessities required for a 5 weeks stay. Will definitely be using DelSuites again in future.
Feedback 30day stay Nuvo Parc: Basically good: location, room size and accoutrements. Mixed experiences with the customer service, however. First hour: no personal onboarding was sorely missed. A slightly bent room key was reported in the first hour (might I get another one please?), to which the telephone reply was bureaucratic and unhospitable: DelSuits wasn't aware of a key issue so you might have to pay for damages. Send us a picture. No replacement was offered. Truly unbelievable. Then, as one might wonder, what else is "unknown", we get a 3 page itemisation to report all room issues within 48hours. That's how one wants to start a vacation. Again, personal contact at onboarding would have solved all concerns, for both parties. A broken toaster was quickly replaced: issue was known? Unknown? A faulty washing machine was fixed, with some planning. Known? Basically, it seemed unclear if we were paying guests or renters, ie emails, updates, little in-house help (Security downstairs knew nothing, some staff were entirely disinterested of our presence and rude), sometimes bureaucratic, and one Service team member offering only standard-contact replies to all queries: a promised service team member visit never showed up... in 30days?! Again, I had no interest in spending my valuable vacation time on "issues", but then perhaps I was unaware of my new role as a renter (to be actively involved in the maintenance of the room/building)? I even got a reminder-email about payment for the annual air-conditioning clean (for which I had to be present? No, but trust for the Security desk was not established). Of course this renter-email should not have been sent; we got an apology after the fact, but again the bureaucratic gloss over the stay seemed then emphasised. I would recommend the convenience of the great accommodation, however warn others that for the money other stay-options should be investigated for a more carefree/stressfree service.…
We stayed at The Livmore for 9 months with Delsuites for our provincial allocation. Best services from both reservation and guest service team. Especially Shirley and Sophia who always response to our request promptly, friendly and very helpful. Comfortable furniture and well equipped kitchen amenities makes our 9 months stay just like a sweet home. Couldn’t be more satisfied. Highly recommended.
Stayed with DelSuits every time I had a business trip to Toronto. Their apartments are super clean, very well equipped kitchen, and good location. Their staff always here to help if needed. Strongly recommended.
Did stayed at Del suite - 70 Roehampton Avenue. Units are in very, very dated, bad conditions, very old furnitue , appliances are old . They do advertising it like luxury rental and overcharging for this conditions of the units is below average. We will not return to this rentals ever as they taking advantage not fixing or not taking care about the rentals unit .
Stayed in Del Suites 300 Front st a location for about a month from 15th March till 14th April. A bit underwhelmed with facility for the price they charged. It’s quite an old building and I could see the same in the units. I got a dust mite allergy attack days after moving in. I don’t know how often they clean the carpets in the rooms thoroughly. TV cable wouldn’t work on day 1, I had to raise a maintenance request to have it fixed. Rooms were kinda cramped so if you need space you won’t like these units. The cutlery provided were all really heavy and not easy to use. So if you want to eat at home regularly, you will be irritated with the heavy cutlery. Housekeeping was only once in 2 weeks. This was a bummer. Building has elevator issues. 50% of the time I could see people waiting in long lines for the elevators. The staff is pretty indifferent. Reception staff behaves like they have nothing to do with the residents. They don’t assume any responsibility and pass the buck to some unknown building maintenance team whom we can’t reach. Location is central. It is an ok facility if you are not too picky about mediocre amenities, lazy staff, cramped rooms, and old building. Overall not that happy for the price i paid ($5300 for 30 days for 2 bedroom suite). I would have been better off spending money staying in Marriott residence inn on Wellington st renting 2 interconnected rooms. At least they would have provided daily housekeeping and address maintenance issues immediately.…
Suite was comfortable, quiet and well-equipped for two seniors staying in Toronto for significant illness / hospital attention. Easy walking distance to TGH even for those with limited mobility. Hide-a-bed sofa was solid and comfortable. Booking staff etc. were great: congenial, responsive, flexible. Thank you. We'll stay again!
We spent nearly 3 months in the Hullmark Centre at 2 Anndale and we couldn’t have stayed in a better place! The apartment was furnished beautifully and came equipped with every possible thing you could think of, besides the usual furnishings: coffee maker, blender, lovely dishes, pots and pans, bowls of very size and shape etc. etc. We also had a bi-weekly cleaning service that replaced our linens, towels, toilet paper and Kleenex! There is also a gym though I didn’t use it.Though we had to be out of our home for renovations, we felt perfectly comfortable and at home. The subway can be accessed from the building and, as an added bonus, we were able to get fresh bread and groceries from Whole Foods without going outside. All the staff were wonderful and helpful. Charo Bond, the Guest Services Specialist was amazing! She was so patient and always helpful, going above and beyond! No matter how many times I called, she never made me feel like a nuisance. She was always pleasant & cheerful. I can’t think of a better place for a short-term stay!…
Perfect apartment, clean and well maintained. Great location in the heart of Toronto. DelSuites team was always friendly and customer oriented. Definitively a good choice. We had a very good experience.
Perfect place to stay with family and feel at home . We stay at this place for almost 2 months , the amenities are fantastic , the open outdoor pool has an amazing view of CN tower , the Gym sauna are very well maintained .