we stayed for a wedding and the staff was great, rooms very clean. Maids were all very nice and always spoke to you as you were coming down hall, esp one nice guy. We were in 11133. beds were comfortable and bathroom very clean. I loved the products in bathroom as well. Loved the big fluffy bath towels. Check in was fast and efficient. Valet service was very good, and they were all nice. We did not go to any restaurants in hotel. Just wish parking was not so expensive
From beginning to end my experience at the hotel was above and beyond any of my expectations. The staff were just incredible and made me feel so welcome and excited for my stay. Joy, in particular, at the front desk was so great. You're lucky if you get to check in/out with her, she was just exceptional. The views are amazing. The hotel, from the lobby, to the elevator area, to the room itself, is beautiful. Really looking forward to returning in normal times when everything within the hotel is open to experience as well, but still had the best possible time!
We opted to book this location as a “pick-me-up”. Our vacation didn’t go as planned, flights were repeated canceled. We decided to stay here and it’s a great location! The staff were wonderful, professional, and friendly. They went out of their way to help us when I asked for coffee (only decaf in the room), etc. I enjoy the royal treatment very much so I choose Fairmont when it’s available. This location is across from the Union Station (and where the Union Chicken restaurant is located - if you want chicken burgers and whatnot). Ideal location - you can hail a taxi with a wave or summon an Uber in minutes. As for the vibe of the hotel, it’s more of a nightclub scene. It’s not my style but it suits the area. Guests should be aware of it. It’s not the same as the Fairmont in other jurisdictions…but that’s understandable. I still enjoyed it. Oh…there’s a convenience store on the lower level of the hotel (reasonable prices and friendly staff) as well as a path/tunnel that connects to other areas much like a skywalk. The overall feel of the area is safe. You can walk up the street to grab your timmies fix (coffee) if you don’t want to enjoy room service or breakfast at the hotel. Only negatives were: It was loud Saturday after midnight on the 10th floor with some guests running thru the halls laughing and screaming. They awoke us from our slumber. At least they were having a fun time and there was no danger. Also the elevators are painfully slow…wait time is long…and sometimes it doesn’t come when you call it. Everyone while we were there seemed to know that if you hear the chime, grab that elevator because it’ll be quite a while before the next one arrives. It also doesn’t light up when it’s going down, only when it’s going up. So people step in and “steal” your lift because they don’t know any better. Also, room service seems to be unnecessarily expensive. Stick to Uber Eats. Use that hard earned money elsewhere. There are several hotels in the area. Overall, it was enjoyable and I would consider this location again. Photo attached of room 10-141.…
We very much enjoyed the quality of our room (15-107). Even more we enjoyed the quality of all staff we encountered. Particular mention of the staff in the Gold Room (Monika, Karla & Fabian). The hotel has had significant renovations during the past 3 years. All the dining facilities and bars are very contemporary.
This hotel is in a fabulous location, downtown Toronto. The check-in procedure was great. However, you have to sign up to pay for internet that is then taken off the bill - seems a bit crazy to me. There was no complimentary water in the room. The areas downstairs looked really nice, nice bar area and a good atmosphere. My room was nice, but not hugely big. A nice shower and a comfortable bed.
As usual the staff was friendly and helpful. The hotel is centrally located if you have an event downtown. Rooms were clean and spacious. Parking is convenient and being able to leave your vehicle until 6:00 on day of check out is a nice bonus. I would definitely recommend this hotel.
Stayed here recently for 4 nights. Lovely location, very central to everything and right opposite union station. The room was spacious and fresh with a decent view of the CN Tower. I’m not going to say much more about the positives - breakfast was great, the staff (with one exception) wonderful. I’m going to focus on 2 things that for me, went wrong. 1 - Stopped at the central lobby bar later in the evening for a nightcap. Myself and 2 colleagues had been out for the evening having dinner. The host (young girl) looked me up and down and incredulously asked if we were residents. True, I had torn jean shorts on, baseball cap and a T-shirt… but hey my money is as good as anybody’s and yes we were residents. Her attitude was disgraceful and she made no attempt to hide her disapproval. We took a seat. My friends felt really uncomfortable after the encounter - like we weren’t supposed to be there. 2 - the other bar to the side of the lobby. It has unisex toilets. I get this is the line on inclusivity, but again I had a bad experience. Walked into one of the individual well appointed toilets to find the toilet seat down and urine all over it and the floor. The problems are obvious. What if I had been a woman walking into that? Further, as a man as I was frankly shocked and embarrassed - how was I going to get out of there without being spotted and the next person assuming it was me? Unisex toilets are no problem to me in principle, but herein lies one of the more practical problems. Men can be nothing short of animals, so a urinal works best for us. Women should not be faced with wiping a seat covered in urine before they can sit down. There are some practical reasons why most toilets remain gender separate. Unless you’re gonna staff the toilets to check them after every use, this kind of thing will keep happening. Not what I expected in such a high end hotel.…
Decent rooms but service is really awful. Forced to wait in a line of 50 people for over an hour just to check in at 11pm after a long trip. Lots of hotel staff standing around with only two people checking in, with each check in taking 10-15 min. At one point someone from hotel staff said there was an additional check in on the 4th floor so a number of people wen t up to try that. Turned out it wasn’t true and they all had to come back down and go to the end of the line again. Zero apology or assistance from anyone on hotel staff. This is a fairmont for gods sake how can they justify doing that to people for what they charge. Really awful. Avoid this mess if you can.
I did not know what to expect here as I had read so many mixed reviews even of the Gold floors where we stayed. I have to say we have had an excellent stay in Toronto and have enjoyed being here at the Royal York. On arrival our room was not ready - we were given the option of building view in 30 minutes or a spectacular front view room in an hour. We chose the latter during which we are able to wait in the gold lounge and had tea, snacks, and a complimentary glass of wine. Alcoholic drinks are normally chargeable but everything else in the lounge is included. The Gold lounge is a real oasis in the city - I have no idea what we paid as it was part of a pre-arranged package but what I do know is that it was £70 a night more than the Mercer! It is amazing value for money - for us jet lagged Brits we had almost all our meals there. They serve an amazing breakfast buffet, sweet treats early afternoon , light meals in the early evening and desserts after 8.00pm. Our only extras were a few glasses of wine and beer! The evening meals were more than adequate. Our room was lovely - for us from Europe it was a good size with a smallish bathroom but we are very used to that! The air con worked perfectly and as it was 33C for two days outside it was needed. We came in on the train from the airport - it cost us $24 for two senior returns. It is literally just over the street. On our third night we had what we call an “I’m here person” in the suite next door - no volume control and constantly talking loudly on the phone and to others. That is the downside of the connecting doors of course!! Anyway she calmed down after an hour or so having tried to access our room!!! No criticism of the hotel - we just know that sort of thing happens. We like to be quiet and that was the only time we were disturbed. The lobby and downstairs restaurant area is full of life, noise and music….we did not spend any time there!! The staff are very friendly and helpful especially the front desk in the lounge, the servers and the cleaning staff. So to conclude - an excellent stay in Toronto and definitely if in your budget this hotel should be on your shortlist.…
Nothing wrong with the hotel and it's well situated. The staff were lovely but Oh my goodness it's expensive. We stayed in much better hotels on our trip for a fraction of the price. And charging for Wi-Fi? You are having a laugh. The only place, all trip, that charged for Wi-Fi. You should be embarrassed and ashamed. Just exploitation of corporate expense accounts. Wouldn't be so bad if it had actually worked but it was far too complicated. Chromecast simply would not work and when I called to sort it out I got put through to a helpline that was a non-functioning number. And I work in IT - I'm an Alpha Tech. God only knows how less technical people cope. I wouldn't go again, even if someone else WAS paying.