1Hotel is absolutely gorgeous! The design and decor is stunning. Beds were very comfortable and the location is excellent. Unfortunately, like most businesses, staffing is a challenge. Most of the staff were knowledgeable and friendly however, there were a few that I truly don't believe should be in the hospitality industry especially the front desk. On the other hand, Robin is probably the best and nicest concierge we have ever experienced. He truly made our experience exceptional and really knows how to make people feel special. Anna Maria our server at Harriott's was also the sweetest and best server we experienced during our 3 days in Toronto. Overall, I would recommend staying at 1 Hotel next time you visit Toronto
Wonderful overall experience. Starting from the car valet, check-in, room, food, beverages, service, amenities, and location the choice could not be surpassed! Loved the signature fragrance in the lobby, soft fluffy white towels, comfy duvet, natural wood decor, and Nespresso machine with stone cups. The hotel staff epitomizes professionalism and warmth.
We stayed for a long weekend and enjoyed the many amenities. Fruit infused water in the lobby most days and filtered water in the sinks/showers is a very nice touch during the summer. Staff was very friendly and helpful. The building can become crowded as there are long-term rentals, a business operating out of the penthouse, a restaurant and small pool area on the roof and only 2 elevators servicing the 15-20 floors (including subterranean)
Ashton was so charming and professional upon check in, knowledgeable about the property and eager to tell us about the wonderful amenities. Very impressed with his warm, engaging demeanor. Aaron is another gem at this property. He quickly and effortlessly sorted a situation out for me and had delightful conversation with me while doing so. Jay, our server in 1 Kitchen, was delightful. We took all his dining suggestions and devoured everything: green goddess salad, heirloom tomatoes, pesto pasta and cheeseburger. Jay made sure we had a terrific dining experience and we were very pleased with not only the food but the ambiance as well. Great music btw… The 1Hotel Toronto is definitely where the cool kids of all ages stay…make sure you experience it for yourself!
I would highly recommend 1 Hotel Toronto for anyone looking to get away for some rest and relaxation. Such a calming space filled with beautiful, sustainable decor and an abundance of plants. The Tesla ride downtown was extremely welcoming on such a hot day as was the rooftop pool later in the afternoon when we needed to cool off. We will definitely be back. Thank you .
We have spent 3 nights at the 1Hotel and loved every minute of it. The staff is excellent and Richard Bowen who is the operations manager was delivering services beyond our expectations. Do book a Tesla trip with him and Evolve. Fantastic experience especially the private trip to the Niagara Falls. We are already looking forward to coming back again soon.
I love this hotel! From the Tulum inspired lobby bar, to the rooftop pool, to the fabulous restaurants, it's really the best in Toronto. I keep going back over and over. Highly recommend for anyone looking for a relaxed, warm & chic vibe in downtown TO.
I love the style of this hotel. It's very stylish and yet feels very warm. The wood touch is so beautiful and the restaurants looked wonderful, although I didn't get a chance to eat there. Would definitely come back!
The door to the toilet broke and was not fixed. The front desk was unhelpful when it came to information and we’re clearly frustrated with customers. We never got the smoothie included in the price of our stay. The pool was chaos. Wouldn’t recommend.
Great experience from the start at 1 hotel. Met the concierge Robin after checking in who is outstanding. He set up reservations, gave great advice, and made our stay special. Room was ok, but is nicely accented with wood throughout. The Rooftop bar and pool is pretty amazing. The pool is very busy and be sure to make reservations at the restaurant Harriet’s. We went there twice and had an a amazing experience thanks to Anna Maria who was over the top. Great vibe, food and drinks. If you are looking for a cool place to stay, this is a great choice.