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Best Western St. Catharines Hotel & Conference Centre

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Traveller (88)
Room & Suite (39)
Dining (6)
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Overview
  • Excellent34%
  • Very good32%
  • Average21%
  • Poor7%
  • Terrible6%
Travellers talk about
“outdoor pool”(41 reviews)
“mini putt”(12 reviews)
“niagara falls”(49 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Restaurant
Room Service
3 Star Hotel
All hotel details
Additional information
Offers from Best Western St. Catharines Hotel & Conference Centre
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Rooms
11 Jun12 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (538)
There are newer reviews for Best Western St. Catharines Hotel & Conference Centre
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All reviewsoutdoor poolmini puttniagara fallshot tubwingsroom was cleansports barearly checkair conditioneryogurtconvenient locationeasy accessqew highwayminute driveniagara areabwst
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81 - 85 of 521 reviews
Reviewed 25 July 2017

I am usually very diligent when it comes to reviewing hotels on tripadvisor. This hotel was however forced on us for a wedding. I ONLY gave it 2 stars because the beds were comfortable. The shower and toilet were both clogged and even after broaching...More

1  Thank ds103n
Response from Adrian N, General Manager at Best Western St. Catharines Hotel & Conference CentreResponded 29 July 2017

On behalf of the entire team we apologize for not meeting and exceeding your expectations during your stay. We strive for superior service and product and we failed to provide that during your stay. We are reviewing our engineering reports to see where and how...More

Reviewed 21 July 2017

My family and I have been staying in Best Westerns across th country. We are military moving from Edmonton to NB. This hotel was the worst. It smelled so musty all our belongings now stink, the wifi was unusable and our bedding wasn't changed once....More

Review collected in partnership with Best Western
1  Thank Tori A
Response from Adrian N, General Manager at Best Western St. Catharines Hotel & Conference CentreResponded 24 July 2017

On behalf of the entire team, we apologize for not meeting and exceeding your expectations. We strive for superior service and product and in this case we failed to deliver. We are looking into the issues with your air condition and ensure it is working...More

Reviewed 15 July 2017

I compared the price with other hotels and thought I was going to have to sacrifice quality and amenities but was surprised with both after our stay. It has an excellent indoor pool and fitness center with a full locker room, sauna, and hot tub....More

Review collected in partnership with Best Western
Thank marku349
Response from Adrian N, General Manager at Best Western St. Catharines Hotel & Conference CentreResponded 3 August 2017

Thank you for staying with us. Hope to see you again.

Reviewed 12 July 2017

The facilities overall were good. The elevator needs work because my family was stuck in it for a short time before we checked out. Given how much was saved by staying outside the Niagara Falls downtown area, it was nice but the bathroom was very...More

Review collected in partnership with Best Western
Thank cbmac08
Reviewed 11 July 2017

As part of the wedding party, we were advised that rooms will be ready at 2pm. We arrived before that time and we were told that the room will be ready by 3:30 and we said that the only shuttle to the venue will pick...More

Thank summerbud
Response from Adrian N, General Manager at Best Western St. Catharines Hotel & Conference CentreResponded 14 July 2017

Thank you for your feedback. On behalf of the entire team, we apologize for not being able to accommodate your early check-in request. We do not guarantee any early check-in but do our best to accommodate every request guests have. Our normal check-in is 4pm...More

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About
Awards & Recognition
GreenLeaders Silver level
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Restaurant
Breakfast included
Room Service
Hotel Amenities
Free Parking
Business Centre with Internet Access
Breakfast included
Meeting Rooms
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room Service
Dry Cleaning
Laundry Service
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Hot Tub
Indoor pool
Heated pool
Outdoor pool
Details
Price range
US$ 103 - US$ 219 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 103 - US$ 219 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (88)
Room & Suite (39)
Dining (6)
Pool & Beach (2)
Family and Play Areas (1)
Questions & Answers
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KandlesMatt
7 November 2017|
AnswerShow all 9 answers
Response from James K | Reviewed this property |
large centre w indoor pool never used it ..Too busy.
0
Votes
Terrance K
24 December 2016|
AnswerShow all 4 answers
Response from Marcel P | Reviewed this property |
they have both an indoor and outdoor pool as well as a sauna
1
Vote
Ren026
28 July 2016|
AnswerShow all 2 answers
Response from LondonRN | Reviewed this property |
Note from the hotel !!!
0
Votes
Room Tips
"Easy travel access and excellent attention to detail."
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"main floor is great with sliding doors to a patio area."
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"first floor was fine"
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"Ask for an interior room, should be quieter."
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