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BEST WESTERN St Catharines Hotel & Conference Centre

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385 Reviews from our TripAdvisor Community

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Showing 371: English reviews
Gimli, Manitoba
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 6 days ago NEW

Stayed for 3 nights at the Best Western. friendly staff. Ample parking and convenient access to all parts of the hotel. Large pool and hot tub. Recreation area is good. Also has great restaurant attached to the hotel. Wide variety of food from steak, burgers to great appetizers. This is also where morning complimentary breakfast is held. Rooms were clean,... More 

Helpful?
Thank GimliBunch
histcath, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review

Thank you for your feedback. We appreciate your business and look forward to see you again in the near future. More 

Toronto, Canada
Level Contributor
19 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 2 weeks ago

Checked in on Nov 4th Checked out on Nov 6th. Stayed on the 2nd floor. Walked in my room went to unpack , noticed the closet sliding door was off it's track and was not working so I called down to the front desk and said they would have someone fix it. Later , I noticed later that my door... More 

Helpful?
1 Thank Derek G
histcath, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review

Thank you for your feedback. On behalf of management and staff, we apologize for the maintenance issues you experienced during your stay. We take pride in providing superior service and product and in your case we failed to do so. We've met with our maintenance department to discuss some of the issues your experienced and corrected them for future guests.... More 

Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 2 weeks ago via mobile

We stayed here for a family wedding. The gotel itself was huge! It was a courtyard with a pool and minigolf. Rooms were nothing special but werr clean and had everything we needed. The breakfsst was amazing and all you can eat which is always good. There werr separate entrances which made it easier to get to your room since... More 

Helpful?
Thank Kendra P
histcath, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review

Thank you for sharing your stay with us. Guests love our amenities and proximity to all things Niagara. Look forward to seeing you again soon. More 

West Branch, Michigan
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 weeks ago via mobile

We stayed overnight to visit a friend in the area and had an excellent stay. From the staff to the facilities and the great selection at the hot breakfast we enjoyed everything. We would definitely stay here again when in the area.

Helpful?
1 Thank rebekasue
Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review

Thank you for staying with us. We look forward to seeing you again! More 

Mumbai, Maharashtra, India
Level Contributor
28 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 26 October 2016 via mobile

The place is about a 15 mind drive to Niagara. The rooms were large with a refrigerator and coffee maker. The beds were comfortable. However the rooms do not have a view. The restaurant is decent and open till midnight. Room service is also available .

Helpful?
Thank MeanMou
histcath, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review

Thank you for sharing your feedback on Trip Advisor. We hope to see you again soon. More 

Hinton, Canada
1 review
Reviewed 21 October 2016

Good hotel, very good breakfast. Try to stay off of floor sport teams are on...Great location to get to falls, canal, shopping and places to eat. though close to highway, that noise was not a problem.

Review collected in partnership with Best Western

Helpful?
Thank Paul K
Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review

Thank you for sharing your stay with us. Guests love our ideal central location to all attractions in the Niagara area. Please visit us again soon. More 

Rochester, New York
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 October 2016

The hotel itself is tired and the rooms were run down. The linens were very clean and the staff was very friendly. The room was quiet with no traffic noise. We stayed there because dogs were allowed and there was a convenient area to walk our dog.

Helpful?
1 Thank lodonne2
histcath, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review

Thank you for your feedback. We appreciate your business and it is feedback like this where we can learn to improve our guest experience. Hope to see you again in the future to show the exciting changes we have planned. More 

Canada
Level Contributor
34 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 13 October 2016

We stayed at the Best Western for a family wedding held nearby and were very pleased it was located so close to the highway. It was easy to locate and close to many stores and restaurants. Our room was clean and comfortable and we liked that the hotel was only two levels. The breakfast had a nice variety and the... More 

Helpful?
1 Thank Olivia D
histcath, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review

Thank you for sharing your stay with us. Our guests love our proximity to many attractions, shopping and central location to enjoy the Niagara Wine Country. Hope to see you again soon. More 

1 review
Reviewed 11 October 2016

Great value! Friendly staff. Hot tub and steam room were not operational on first night. Breakfast was very good and room was everything we expected. Location is convenient along the highway, but not very inspiring for the same reason. Hotel is only two levels, so that's a difference too - no view per se.

Review collected in partnership with Best Western

Helpful?
Thank Z4714QJbeng
histcath, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review

Thank you for staying with us. Hope to see you again in the near future! More 

Oshawa
Level Contributor
6 reviews
6 hotel reviews
Reviewed 26 September 2016

This hotel is located right off the highway, only 15 minutes from Niagara Falls and Brock U. The Sports Bar restaurant is a great choice although other restaurants/bars are also within walking. Costco and Walmart are also within walking distance. Our room had a large clean fridge and microwave. Two pools! A great option for a mini staycation.

Review collected in partnership with Best Western

Helpful?
Thank Michael A
Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review

Thank you Michael for your review on Trip Advisor. We appreciate your feedback and look forward to seeing you again soon! More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free Breakfast
  • Room Service
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
On your St. Catharines-Niagara Falls vacation getaway, visit the Best Western St Catharines hotel for your Niagara Falls vacation or business trip. Centrally located only ten minutes from the Niagara Falls as well as close to area businesses and Niagara-area attractions and wineries. Corporate guests can easily get to area meetings in St. Catharines, Ontario thanks to our hotel's location near General Motors, Welland Canal, Niagara College and Brock University. We make it easy to do business by providing free Wi-Fi Internet access, rooms designed for business guests and meeting rooms with over 4,000 sq. ft. of flexible space and full catering services. Few hotels offer the friendly service our staff provides to every guest and your pets. Families love us because our hotel's location is near Niagara Falls and area attractions, including Old Port Dalhousie, the Shaw Festival, Skylon Tower and Niagara wineries. Our hotel's guests can easily enjoy local tours, golf courses, shopping and museums in St. Catharines, Niagara-on-the-lake and Niagara Falls, Ontario. The BEST WESTERN St. Catharines Hotel and Conference Centre's amenities are the region's best. You can enjoy both an indoor and a seasonal, outdoor pool. Reflexions fitness centre is available on site, and includes daily water aerobics for adults, as well as steam rooms. Enjoy the private courtyard area which is great for kids as they love our mini-golf course. Relax after a long work day at Wrigley's Sports Bar for bite to eat or catch a game on anyone of over 20 flat screen TVs that surround the restaurant. We look forward to your visit! ... more   less 

Additional Information about BEST WESTERN St Catharines Hotel & Conference Centre

Address: 2 North Service Rd, St. Catharines, Ontario L2N 4G9, Canada (Formerly BEST WESTERN St. Catharines Hotel & Conference Centre)
Region: Canada > Ontario > St. Catharines
Price Range: ₹ 5,677 - ₹ 8,618 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN St Catharines Hotel & Conference Centre 3*
Number of rooms: 142
Reservation Options:
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Also Known As:
Best Western St. Catharines Hotel St. Catharines
Holiday Inn St Catharines
St. Catharines Holiday Inn
BEST WESTERN St Catharines Hotel & Conference Centre St. Catharines, Ontario, Canada
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN St Catharines Hotel & Conference Centre staff and other travellers.
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Questions? Get answers from BEST WESTERN St Catharines Hotel & Conference Centre staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“You can try it , I had a bad stay not saying you will.”
 of 5 bubbles derekg946, 14 Nov 2016 | Read review
“if you are more than 3 in that room and want towels for everybody mention it at the front desk as you arrive.”
 of 5 bubbles leeze8, 14 Sep 2016 | Read review
“Executive wing has the most quiet rooms”
 of 5 bubbles , 12 Sep 2016 | Read review
“courtside rooms are very nice”
 of 5 bubbles Ren026, 30 Aug 2016 | Read review
“Second floor had a nice balcony”
 of 5 bubbles MarcelP891, 21 Aug 2016 | Read review
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