We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Save
Share
11 Colonel By Drive, Ottawa, Ontario K1N 9H4 Canada
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
Hotel direct offer!Unlock Member Rates!
Expedia.com
Hotels.com
Westin.com
US$ 215
View deal
eDreams
Travelocity
Orbitz.com
View all 17 deals
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (842)
Room & Suite (496)
Dining (52)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Read more
Updated 11/12/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Westin Ottawa
Updated 11/12/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#16 of 76 hotels in Ottawa
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Silver level
Rest assured with our Commitment to Clean experience at The Westin Ottawa hotel. Our modern hotel is located in the Ottawa business district across from the Rideau Canal, an UNESCO World Heritage Site. Our renowned Shore Club restaurant is a popular dining choice for hotel guests and Ottawa locals alike. Stay active during your visit to Canada with our hotel's fitness offerings, including our indoor saltwater pool, our modern fitness center and our private squash courts. Host your next conference or event in our dynamic venues, connected to the Shaw Convention Centre, and take advantage of our state-of-the-art AV equipment and expert planning services. Enjoy a restful night's sleep in refined hotel rooms and suites with enriching amenities and stunning views of the Ottawa cityscape.
Read more
Full view
Property amenities
Electric vehicle charging station
Wifi
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Squash
Pets Allowed ( Dog / Pet Friendly )
Free public parking nearby
Valet parking
Paid public parking nearby
Paid wifi
Hot bath
Pool / beach towels
Indoor pool
Heated pool
Saltwater pool
Coffee shop
Restaurant
Breakfast available
Complimentary instant cofffee
Snack bar
Bowling offsite
Walking tours
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Massage
24-hour security
Baggage storage
Gift shop
Newspaper
Non-smoking hotel
Shops
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Show more
Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Safe
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Bathrobes
Seating area
Telephone
VIP room facilities
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand films
Radio
Bath / shower
Show more
Room types
City view
Landmark view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
City View
Languages Spoken
English, French
Hotel links
Special Offer:Unlock Member Rates!
2,545Reviews22Q+A100Room tips
Traveller rating
  • 1,392
  • 744
  • 254
  • 100
  • 55
Time of year
Traveller type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Rob P wrote a review 7 Apr
Toronto, Canada49 contributions57 helpful votes
I have to travel to Ottawa occasionally during COVID. I always stay at the Westin. This was the first time i had to stay over a weekend and I will never do it again. People from Montreal and other near by areas are travelling here to party with friends over the weekend. I was kept up all night on Friday and Saturday as the party happened all night. People were sitting in the hall way, no masks on, drinking. The rooms had sometimes 10 people in them. Garbage piled up in hallway. The staff said they cant do much, they need the business. I actually just left the hotel early. Felt really unsafe. Not the usual experience. Very disappointed in the GM allowing this happen. Marriott should do something. It was fine and safe before the weekend. But then changed.
Read more
Date of stay: March 2021Trip type: Travelled on business
1 Helpful vote
Helpful
Share
Response from Ross Meredith, General Manager at The Westin Ottawa
Responded 1 week ago
Hello RobP585, Thank you for your review. I am quite concerned with your feedback and have shared your comments with the appropriate team members. I invite you to contact the hotel directly so we can look into these issues further. Be well, Ross Meredith General Manager
Read more
AJ1375 wrote a review 5 Apr
60 contributions44 helpful votes
Stayed at their junior suite. Due to COVID restrictions, there was no daily housekeeping or usage of their pool/gym facilities. There is room service available. The check in was easy and the staff were very nice! The room was spacious although it could use a few upgrades. The hotel is connected to the Rideau Center. It is within 5 mins walk to Byward market and the Parliament. I would definitely stay here again!
Read more
Date of stay: April 2021Trip type: Travelled solo
Helpful
Share
Response from Ross Meredith, General Manager at The Westin Ottawa
Responded 2 weeks ago
Hello AJ1375, Thank you for the review! We are happy to hear that you enjoyed your stay and that you were able to take advantage of our convenient downtown location. We hope to welcome you back again soon so you can enjoy all of our amenities! Be well, Ross Meredith General Manager
Read more
Ben W wrote a review 2 Apr
Ottawa, Canada8 contributions2 helpful votes
Our family spent 2 nights here as part of a staycation. The contactless check in process was smooth. The staff was a pleasure to chat with in the bonvoy app. As a platinum member, I received a complimentary upgrade to the suite.
Read more
Date of stay: April 2021Trip type: Travelled with family
1 Helpful vote
Helpful
Share
Response from Ross Meredith, General Manager at The Westin Ottawa
Responded 2 weeks ago
Hello U2724DCbenw, Thank you for taking the time to share your feedback from your recent staycation! We are delighted to hear that your family had an enjoyable stay at The Westin Ottawa. Thank you for being a loyal Marriott Bonvoy Member. We hope to welcome you back again soon. Be well, Ross Meredith General Manager
Read more
Alex M wrote a review Mar 2021
6 contributions2 helpful votes
I stayed in the junior suite recently. The first failure started with the contactless app check-in. It did not work and I had to interact with the front desk and touch all sorts of stuff :( When we arrived in the room there was tape and remnants of party decorations all over the wall. Not a major concern but it indicates the level of care with the cleaning. We went to bed and as soon as we closed the blinds we realized the blackout curtains do not reach the full length of the window. There must be a huge gap on the left or right. Even at night there is lots of light pollution downtown Ottawa. Next we heard the air conditioning start making a rattling noise at a very loud volume every 5 minutes. It must have been broken for months, this type of noise does not just start one day. Where is the care and maintenance with this property? I don’t know how Marriott can charge money for this room. It’s a total embarrassment and my sleep was ruined. All I need is a quiet and dark room and this place has not provided either of those basics.
Read more
Date of stay: March 2021Trip type: Travelled on business
2 Helpful votes
Helpful
Share
Response from Ross Meredith, General Manager at The Westin Ottawa
Responded 3 weeks ago
Hello alexmH2687ML, Thank you for taking the time to share your feedback. I am quite concerned with your comments and would like to apologize for the issues you encountered during your recent experience. I invite you to connect with us directly to discuss this further. We hope to have another opportunity to welcome you back. Be well, Ross Meredith General Manager
Read more
Mac wrote a review Mar 2021
Montreal, Canada103 contributions47 helpful votes
+1
This hotel is clean, comfortable and modern. During covid time, the room was definitely cleaned up to the standard. I’ve seen a cleaning lady disinfecting switches in another room. Gym was excellent. Equipments are good as well. Pool is huge. Westin heavenly beds are comfortable. Hotel is also quiet at night.
Read more
Date of stay: March 2021Trip type: Travelled with friends
1 Helpful vote
Helpful
Share
Response from Ross Meredith, General Manager at The Westin Ottawa
Responded 4 weeks ago
Hello mactomson89, Thank you for taking the time to share your feedback! We are pleased to hear that you had an enjoyable stay and that you were able to take advantage of our pool and fitness center. We hope to welcome you back again on your next trip to the city. Be well, Ross Meredith General Manager
Read more
Previous
PRICE RANGE
US$145 - US$330 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the westin ottawa hotel ottawa, westin ottawa, westin hotel ottawa, ottawa westin
LOCATION
CanadaOntarioOttawaByward Market Area
NUMBER OF ROOMS
492
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about The Westin Ottawa
Which popular attractions are close to The Westin Ottawa?
Nearby attractions include Jigsaw Escape Rooms (0.4 km), Escape Manor Byward Market (0.4 km), and Rideau Canal National Historic Site (0.3 km).
What are some of the property amenities at The Westin Ottawa?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at The Westin Ottawa?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Westin Ottawa?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Westin Ottawa?
Yes, free public parking nearby, paid public parking nearby, and valet parking are available to guests.
What are some restaurants close to The Westin Ottawa?
Conveniently located restaurants include La Bottega, BeaverTails, and The Brig Pub.
Are there opportunities to exercise at The Westin Ottawa?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Is The Westin Ottawa located near the city centre?
Yes, it is 0.3 km away from the centre of Ottawa.
Are any cleaning services offered at The Westin Ottawa?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Westin Ottawa?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin Ottawa offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.