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The Westin Ottawa

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#5 of 67 Hotels in Ottawa
Certificate of Excellence
GreenLeadersSilver level
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The Westin Ottawa
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1,948 Reviews from our TripAdvisor Community

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Showing 1,820: English reviews
San Francisco, California
Reviewed 2 days ago NEW

Great location in downtown Ottawa overlooking the Parliament. This hotel has good "bones": large rooms, friendly Canadian service, follows the Westin playbook well, 24/7 gym, etc. Nonetheless, for the relative high price it is starting to show its age in terms of style, décor, etc.

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Helpful?
Thank mojo2018babushka
Reviewed 4 days ago NEWvia mobile

Excellent customer service from every staff we met during our stay. Convenient location to all major attractions in downtown. Room is newly renovated and quite modernized. The pool is not the best. Didn't try the restaurant although it's highly rated. Will definitely come back in the future.

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Helpful?
Thank Tony H
TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review

Dear Tony H, Thank you for taking the time to review our hotel! The best feedback we can receive is that our associates have provided our guests with excellent service and that they will be returning! We look forward to seeing you again! Be well, Ross M General Manager

St.John's ,Newfoundland,Canada
Reviewed 6 days ago NEW

I did find the Westin in Ottawa to be a very beautiful and well located hotel in the heart of Ottawa,clean and well maintained. There was however great deal of construction noise heard in my room and about the hotel area. Now, I do understand that construction is a necessary action and there is never a "good time" to hear...

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Helpful?
Thank Nasoni
Toronto
Reviewed 1 week ago

I was just at the Westin Ottawa for a girls weekend with my 8yo daughter. We were in town for a Cheer competition and decided to make a weekend of it since it was Winterlude. The hotel itself is perfectly placed - right across from the Rideau Canal and the 0.0km starting point of the almost 8km skate. Only 350m...

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Helpful?
Thank 4kids3dogsandahubby
TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review

Dear 4kids3dogsandahubby, Thank you for your feedback! I am pleased you enjoyed our property but disappointed to hear that you were ill during your stay! I hope you are feeling better now and we would love to have you back again! Thank you for the note about the toilets, our team is going to look into this. We apologize for...

Reviewed 1 week ago via mobile

The room was super clean. The staff friendly and helpful. But the view, minus a crane from all the construction, was spectacular. The breakfast buffet was delicious and again the staff was amazing. The workout area was a bit small but who really goes to workout on a trip (work or not)

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Helpful?
Thank trish s
TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review

Dear trish s, Thank you for your feedback. I am delighted that you enjoyed your stay, and that you loved the view and our breakfast buffet! I'm also glad to hear that our staff provided you with amazing service, I will be sure to recognize them for this! We hope to see you again soon! Be well, Ross M General...

toronto
Reviewed 1 week ago

A very well placed classy stay. If you are in Ottawa it's a walk to the Byward market, Parliment Hill, Rideau Canal and a lot of the museums. A good health club, in room massage therapy, and decent food. Great staff, comfortable beds and clean rooms. They have new computer controlled elevators that make your floor change swift. Yes, a...

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Helpful?
Thank travelguy002
crail
Reviewed 1 week ago

My partner and I stayed here for 3 nights in January and had the most wonderful stay. This was not only down to the superb hotel in a great setting being attached to the Rideau Centre and overlooking the canal, houses of Parliament etc but also down to the excellent staff especially Cameron on the reception desk. We have never...

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Helpful?
Thank cossyann
Ontario, Canada
Reviewed 1 week ago

Wow, such an amazing restaurant. Very conveniently located to the Rideau centre and steps away from Byword market and parliament hill. Parking is also very convenient. Interiors are upscale and neat. Restaurant offers tasty and healthy options. Better hair dryers and bath robes are welcome.

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Helpful?
Thank nianigil
Reviewed 1 week ago via mobile

When they say "heart of downtown" this place is right downtown. Right near the Shaw centre so perfect for conferences. What a great property, great views of Parliament and right off the Rideau. The design of my room was superb, perfect desks with lots of plugs, contemporary feel with a fridge and big bathroom. As a business traveler I love...

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Helpful?
Thank Paul N
TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review

Dear Paul N, Thank you for your feedback! I have forwarded your review to our team and we are all delighted that you had such an excellent stay! Our Culinary Team is also very happy to hear that you enjoyed the scrambled eggs; breakfast is the most important meal of the day after all! We hope to welcome you back...

Georgetown, Canada
Reviewed 1 week ago

We stayed at the Westin Ottawa in Feb 2017 and found the location to be amazing and the room and amenities very good - our room had an amazing view of Chateau Laurier and Parliament Bldgs. The hotel is attached to the Rideau Centre shopping mall, which is a very good and high end mall, and is located very close...

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Helpful?
Thank CamNat
TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review

Dear CamNat, Thank you for your feedback! I am pleased that you had a nice stay with us and that you enjoyed our amenities and location! I would like to apologize for your guest room not being refreshed. The only time a guest room will not be refreshed is if a guest has opted into our Make A Green Choice...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Daly's
Daly's
Cuisines: Canadian, American
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located in the heart of the city, The Westin Ottawa is near Parliament Hill and the scenic Rideau Canal, historic sights and world-class shopping at the adjoining Rideau Centre. ... more   less 

Additional Information about The Westin Ottawa

Address: 11 Colonel By Drive, Ottawa, Ontario K1N 9H4, Canada
Region: Canada > Ontario > Ottawa > Byward Market Area
Price Range: ₹ 10,686 - ₹ 26,615 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Ottawa 4*
Number of rooms: 495
Reservation Options:
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Also Known As:
The Westin Ottawa Hotel Ottawa
Westin Ottawa
Westin Hotel Ottawa
Ottawa Westin
Hotel Style:
#2 Business Hotel in Ottawa
#2 Luxury Hotel in Ottawa
#3 Green Hotel in Ottawa
#6 Romantic Hotel in Ottawa
#6 Family Hotel in Ottawa
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Ottawa staff and other travellers.
9 questions
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5 months ago
Ann Arbor, Michigan
11 months ago
Saint Albans, Vermont
over a year ago

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Questions? Get answers from The Westin Ottawa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“higher floors with views of the canal etc”
 of 5 bubbles cossyann, 8 Feb 2017 | Read review
“canal view”
 of 5 bubbles nianigil, 8 Feb 2017 | Read review
“Our room was on the 18th floor and was quite spacious and quiet.”
 of 5 bubbles Karenhoneybrook, 22 Jan 2017 | Read review
“The view of the Parliament Buildings and canal is excellent”
 of 5 bubbles LoFord, 16 Jan 2017 | Read review
“Hill View for sure”
 of 5 bubbles 67ajays, 8 Jan 2017 | Read review
5 of 5