We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Residence Inn Ottawa Downtown

Traveller (122)
Room & Suite (219)
Dining (25)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Property amenities
Pool
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Breakfast included
Room service
Banquet Room
Business Centre with Internet Access
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Pets Allowed ( Dog / Pet Friendly )
Sauna
Self-Serve Laundry
Wheelchair Access
Show more
Room features
Air conditioning
Microwave
Family Rooms
Kitchenette
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Centrally Located
Family
HOTEL CLASS
Hotel links
Visit hotel website
Special Offer:Unlock Member Rates!
Hotel deals
Hotel packages
1,210Reviews
372Photos
15Q+A
100Room tips
Traveller rating
  • 467
  • 538
  • 153
  • 39
  • 12
Time of year
Traveller type
Language
  • More languages
  • Filter
  • English
Popular mentions
The rooms are old but renovated. Although the actual rooms are not as good as you can see in the pictures. The rooms have a Kitchenette and in our case, there was a pretty bad fishy smell when we arrived. We talked to the front desk and they send a person with a spray but it
Read more
Response from Doug C, Front Office Manager at Residence Inn Ottawa Downtown
Responded 2 days ago
Thank you fer_camacho79 for your feedback! We hope that you had a great visit to Ottawa, and we were happy to be a part of your trip. We will be renovating all our suites starting this summer, and we will be looking into our HVAC systems at that time as well. We hope to see much of this completed by next year. In the meanwhile we are happy that the breakfast and location fit your needs. If there is anything else that we can do for you, please let us know! Cheers, Douglas Crosbie Guest Services Manager
Read more
+7
We stayed for 2 nights during March Break. We chose the Residence Inn based on location and suite availability. When we arrived, the front entrance check in takes you to the 4th floor, no one to greet you when you come in. Not a huge deal, just different. The staff during check
Read more
Response from Doug C, Front Office Manager at Residence Inn Ottawa Downtown
Responded 3 days ago
Thank you very much ambers769 for your feedback, and we appreciate you taking the time to share you experience with others. We have always tried to let everyone know about our parking situation. Even with major renovations in our near future, the parking situation has and will always be as it is now. If traveling to the hotel, and you have a choice to bring a smaller vehicle, we would always suggest it. As I mentioned, we will begin extensive renovations this summer, and there are a number of changes to come. We are very excited to be bringing Ottawa's newest and most relaxing suite hotel to the market later this year. If there is anything further that we can do for you, please let us know. We hope we might see you again someday in the near future! Regards, Douglas Crosbie Guest Services Manager
Read more
Our room was nice and spacious. It was clean. Basic furnishings with a full kitchen. We could walk most places. The issue with the hotel room was that about every hour, there would be a really loud thump noise. We weren’t really in the room during the day, so hadn’t paid much
Read more
Response from Doug C, Front Office Manager at Residence Inn Ottawa Downtown
Responded 3 days ago
Thank you very much for your feedback, hb347. I am extremely sorry to hear that you did not get a relaxing night's sleep. To say it is a common complaint, would not be entirely true, but I will be honest that this has happened before. There does not seem to be any rhyme or reason to it, and it doesn't persist in perpetuity, so while known, there seems to be little that can be done at this time. We will begin extensive renovations this summer, and the heating and air conditioning systems will be looked into during this time (this is believed to be what causes it). By 2020 we hope to have the biggest portion of these renovations complete, and we hope you might join us again in the future. Please feel more than welcomed to reach out to me directly should you look to return. I would be happy to do what I can to make your next stay much more enjoyable! If there is anything else that I can for you, please let me know. Regards, Douglas Crosbie Guest Services Manager
Read more
As always, an enjoyable stay at the Marriott. Zero hassle in checking in/out. Prompt and polite service from the staff. Room was ready on time, very clean! Excellent location downtown, convenient to all the necessities.
Read more
Review collected in partnership with this hotel
Response from N R, General Manager at Residence Inn Ottawa Downtown
Responded 2 weeks ago
Hi G8075GX, Thank you for your excellent comments and we're so happy that your stay was enjoyable with us. We look forward to your next visit. With kind regards, NR
Read more
The Ottawa Residence Inn is a well located hotel in central Ottawa. The hotel is tired and needs an upgrade.The suite I occupied was large, but the furniture and decor was tired. Nice service and staff, Just and OK breakfast. Off the motor lobby is a Tim Hortons.
Read more
Response from N R, General Manager at Residence Inn Ottawa Downtown
Responded 2 weeks ago
Hi Dealmaker , Thank you for your comments after your recent stay with us. You are right in your comments about the Hotel to get an upgrade and we will undergo extensive renovations in mid-2019 and hopefully, you wwill be very please with the production after completion. We thank you for your stay and look forward to having you stay with us again. With kind regards, NR
Read more
Previous
Album Categories
All photosTravellerRoom & SuiteDining Pool & BeachBusiness Centre & Event RoomsFamily and Play Areas
PreviousNext
12345644
Hi there, Washer and Dryer en-suite rooms are a request only, and not something we can make a guarantee on. Please let the hotel know and we will do our best to meet this request. Regards, Douglas Crosbie Guest Services Manager
0 votes
Show all answers
Thank you very much Apocalypstyck for assisting 557sin. You are correct, our RI Mix is hosted Monday - Wednesday (times vary), where we serve a light snack to help our guests unwind after a day of exploring or working in Ottawa. Please let us know if you need anything further. Regards, Doug Crosbie Guest Services Manager
0 votes
Show all answers
Hi datgood, Thank you for choosing the Residence Inn. Our 1 bedroom suites are a good size, some upwards of 600 square feet, and there usually isn't an issue with space for a family of 3. Our suites with 2 queen beds can actually accommodate up to 6 people at times. Our corner suites are larger, and can be around 800 square feet. The living rooms in the corners are much larger, and the kitchen does have a bit more space. When we have the two bedroom suites available, they are laid out as a corner suite with the addition of a studio as the second bedroom. They are closer to 1000 square feet, and your child would have their own bedroom. Please feel free to contact me if you should you have any further questions. Douglas Crosbie Guest Services Manager
0 votes
Show all answers
Hi, is there parking available and if so, how much is it? Thanks
Thank you OpieOP for your question. Parking is available at the hotel, as of Jan 1st, 2017 the parking charge is 23.00/night plus taxes. Prior to Jan 1st, the charge is 21.00/night plus taxes. Please let us know if you need anything further.
0 votes
PreviousNext
123
"High Floor Away From Elevator"
"Very good for children. Not great views anywhere on Laurier-lots of office buildings."
"corner suites are large with lots of natural light"
"the noise of the ventilation system is pretty stressing"
"corner rooms are very quiet and in my opinion superior"
PreviousNext
12345620
PRICE RANGE
US$ 124 - US$ 264 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
residence inn ottawa downtown hotel ottawaottawa residence inn
LOCATION
CanadaOntarioOttawa
NUMBER OF ROOMS
177
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing