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Novotel Ottawa

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1,325 Reviews from our TripAdvisor Community

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Showing 963: English reviews
Niagara Falls, Canada
Reviewed 22 July 2014

Booked the hotel through Booking.com for a room with 2 double beds. There was 4 adults staying for a couple days. When I checked in, they had given us a King size bed instead & told that there wasn't any other rooms available. Luckily, our room had a pull out sofa bed. Rooms were small, but modern looking and comfy....

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Helpful?
Thank bubbletrails
Danny P, Front Office Manager at Novotel Ottawa, responded to this review

Dear bubbletrails, Please accept my sincerest apologies that your recent stay with us did not completely meet your expectations. I am very surprised to hear that the front desk changed your reservation to a room with a king bed if your reservation had stated 4 adults. I would very much appreciate if you would contact me directly so I can...

Winnipeg, Canada
Reviewed 22 July 2014 via mobile

I've stayed here several times and keep coming back since the location places you within walking distance of several attractions. The style is decidedly "Euro" and is a nice departure from the ordinary. The rooms are quite unique and I usually get a good rest here. There's ample room to do some work and the wifi connection is solid all...

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Helpful?
Thank JohnnyLinux
Danny P, Front Office Manager at Novotel Ottawa, responded to this review

Dear JohnnyLinux, Thank you for sharing your thoughts about your recent stay with us. I sincerely apologize about the issues you had with the picture on your television. We are in the process of preparing for our room renovations and the televisions will be updated to a better quality sound and picture. We are currently underway with our restaurant renovations...

Montreal, Canada
Reviewed 18 July 2014

Spent 4 days in Ottawa & decided to check into the Novotel because of it's perfect location in relation to the things I wanted to do in town. You definitely cannot beat the location of this hotel but that's about it. The rooms are quite small & very average. the bar is extremely overpriced for what you can get a...

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Helpful?
Thank MarkyMarkMTL
Danny P, Front Office Manager at Novotel Ottawa, responded to this review

Dear MarkyMarkMTL, Thank you for sharing your experience at Novotel Ottawa. The Albion Rooms is a great addition to our hotel, and many guests and locals alike really enjoy the food and atmosphere. Understandably, not every one has the same taste in restaurants, but like you mentioned there are many restaurants within walking distance to choose from. I am glad...

leiderdorp
Reviewed 16 July 2014

Perfect location. Near parliament, Byward market ,museums,shopping mall. Even if you just want to have as stroll. Breakfast buffet at 9.15 h. was a mess. Maybe if you try it at 7.00h...Beds were ok, but can be better. (F.i. Novotel in Vaughn had better ones!).

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Helpful?
Thank l e
Danny P, Front Office Manager at Novotel Ottawa, responded to this review

Dear l e, Thank you for taking the time to share your comments about your recent stay with us. I am sorry to hear that your restaurant experience did not meet your expectation. I hope you were still able to enjoy the food. I am very happy to hear that the location worked well with your plans in Ottawa. Tanya...

West Midlands, United Kingdom
Reviewed 16 July 2014

Stayed here for 2 nights July. Found the hotel to be perfectly located, within easy walking distance of the touristy things we wanted to do- Parliament, Rideau Centre, river, canal and Bywater Market. The hotel itself was fine- comfy, clean room - not huge, but fine with a modern, small bathroom with a very good shower. We didn't use the...

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Helpful?
Thank lesley999Walsall
Danny P, Front Office Manager at Novotel Ottawa, responded to this review

Dear lesley999Walsall, Thank you for reviewing your recent stay at Novotel Ottawa. I am very glad that the location worked so well for you. There are so many places to visit within walking of the hotel. We hope to have the pleasure of welcoming you back to the hotel in the future. Tanya Constantineau Lead Guest Service Agent Novotel Ottawa

Brussels
Reviewed 14 July 2014

The hotel is located next to the Laurier shopping mall and is easily accesible by public transport (bus line 97 from Halifax airport stops at McKenzie Bridge, then a five minute walk to the hotel). The suites are comfortable with separate bath room and bed room. TV screens are put in the living and in the bed room. The staff...

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Helpful?
Thank Kris S
Danny P, Front Office Manager at Novotel Ottawa, responded to this review

Dear Kris S, Thank you for your excellent review of Novotel Ottawa. I am very happy that you enjoyed your stay with us. As a Top Contributor, we appreciate your feedback and I am glad that you were able to take advantage of the amenities offered at the hotel. We hope to have the pleasure of welcoming you back to...

Toronto, Ontario
Reviewed 12 July 2014

Review collected in partnership with Novotel Hotels
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Helpful?
Thank Darlene R
Danny P, Front Office Manager at Novotel Ottawa, responded to this review

St. Albert, Canada
Reviewed 9 July 2014

Hotel is located conveniently 2 blocks South of the Byward Market, a 10 Min walk from Parliament Hill/Rideau Canal and across the street from the Rideau Centre. While the building itself is dated the rooms have been updated and are quite comfortable. Pros - Great location; clean updated rooms; helpful staff; good restaurant Cons - Pay For parking (but hey...

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2Thank Greener20751
Danny P, Front Office Manager at Novotel Ottawa, responded to this review

Dear Greener20751, Thank you for taking the time to review your recent stay at Novotel Ottawa. I appreciate you addressing your concerns with us. I understand your frustration with the magnetic key system and I am pleased to tell you that we have upgraded our door locks to a RFID system to eleminate the issue of demagnetization. We are also...

Thornhill, Canada
Reviewed 7 July 2014

The hotel and room were clean and the room was a decent size but the bathroom was on the small side. The room was recently renovated and the bed was comfy. It was on the 9th floor and we were not bothered by any noise but don’t expect a view. The staff were pleasant. Hotel is conveniently located to the...

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Helpful?
Thank travel4randr
Danny P, Front Office Manager at Novotel Ottawa, responded to this review

Dear travel4randr, Thank you for reviewing your recnet stay with us. I am happy that the staff and location of our property met your expectations. Unfortunately, the hotel only goes to the 9th floor and because we are surrounded by tall buildings, a great view is just not possible. Parking is only accessible by the elevator on level P3, but...

Wolfville, Canada
Reviewed 5 July 2014

My husband and I stayed here for a few days and found the hotel to be close to all we wanted to do. It is within easy walking distance of the Market, Parliament and museums and galleries. The staff were friendly, the downstairs bar is a great place to unwind, and the rooms were clean. We were on the 6th...

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Helpful?
2Thank ToTravelIsBrilliant
Danny P, Front Office Manager at Novotel Ottawa, responded to this review

Dear ToTravelIsBrilliant, Thank you from sharing you wonderful comments about Novotel Ottawa. As a Top Contributor, I am pleased to hear that our hotel met your needs. It is great that the construction in the area did not affect your stay. We look forward to welcoming you back to the Novotel Ottawa. Tanya Constantineau Lead Guest Service Agent Novotel Ottawa

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
The Albion Rooms
The Albion Rooms
Cuisines: Canadian, Bar, Contemporary, Gastropub
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Multilingual Staff
  • Dry Cleaning
  • Laundry Service
  • Conference Facilities
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
A charming modern full-service hotel set in the heart of downtown Ottawa, located just steps to the Byward Market and the Rideau Canal, a short walk to the Parliament and across the street from the Rideau Shopping Centre- the leading shopping destination in the city which holds one of the only Nordstrom stores in Canada. The Novotel Ottawa is perfectly situated across from the Shaw Centre (Ottawa Convention Centre) and the University of Ottawa is a 5-minute walk from the property. The trendy new Albion Rooms Restaurant at the Novotel has been recognized by the New York Daily News as “hypercool” and voted by UrbanSpoon as one of the top restaurants in the city. Buffet breakfast is composed of an extensive selection of regional and seasonal produce from the market. Our bartenders serve up craft Ontario beers; wines from small wineries and winemakers, classic cocktails and our house signature dishes deserve their own place at the table. From Canadian roots and Ottawa soil, Come experience true North hospitality with a hand-crafted story in our comfy yet glamorous interior or on the restaurant’s shaded patio. From breakfast to lunch to dinner and late night, Chef Stephen’s menus take a rustic yet contemporary approach to bites, snacks, meals and feasts for any occasion! Our hotel features 282 guestrooms, complimentary Wi-Fi, 24-hour fitness center, an elegant outside patio, a refreshing indoor swimming pool, and sauna where guests can enjoy a chic yet restful stay. Underground parking is available for $23+ tax per night with 24-hour in/out privileges for registered Novotel guests. Since we aim to provide the best to all our guests, Novotel Ottawa offers 3,500 sq. ft. of naturally-lit versatile event rooms for corporate meetings or elegant weddings. All our meeting space is newly renovated and provides natural light and black-out shutters. Our largest meeting space can accommodate up to 130 people (banquet style). During the summer months, enjoy the air-conditioned guestrooms and bedroom sliding windows. The guestrooms include a mini fridge and a seating area, as well as a satellite flat-screen TV, and a coffee machine. Elegant en-suite bathrooms come with numerous fine toiletries. ... more   less 

Additional Information about Novotel Ottawa

Address: 33 Nicholas Street, Ottawa, Ontario K1N 9M7, Canada
Region: Canada > Ontario > Ottawa > Byward Market Area
Price Range: ₹ 7,898 - ₹ 14,879 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Ottawa 4*
Number of rooms: 281
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Priceline, Booking.com and ACCOR so you can book your Novotel Ottawa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Ottawa Hotel Ottawa
Ottawa Novotel
Accor Ottawa
Hotel Style:
#8 Luxury Hotel in Ottawa
#22 Business Hotel in Ottawa
#24 Family Hotel in Ottawa
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Ottawa staff and other travellers.
13 questions
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10 months ago
Montreal, Canada
Buffalo
13 days ago

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Questions? Get answers from Novotel Ottawa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms higher than third floor might be quieter; heard the dumpsters being emptied at 6:40 a.m.”
 of 5 bubbles 515madameb, 20 Feb 2017 | Read review
“Corner suites are larger with wider windows”
 of 5 bubbles tennisanyone2017, 11 Feb 2017 | Read review
“Not the 5th floor as the pool and exercise room is located on 5th.”
 of 5 bubbles S7706MFjeffw, 21 Jan 2017 | Read review
“Get a room with a King. The newly renovated suites are amazing!”
 of 5 bubbles H2235VOkenr, 3 Jan 2017 | Read review
“Ninth Floor was nice”
 of 5 bubbles mcmurrytravels, 29 Nov 2016 | Read review
5 of 5