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Novotel Ottawa

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1,284 Reviews from our TripAdvisor Community

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There are newer reviews for Novotel Ottawa
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Showing 928: English reviews
Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 3 September 2014

The Novotel is situated in a perfect location within a five minute walk to the Byward Market restaurants and shops. Just a few more minutes away and you're at the Canal, the Cenotaph War Memorial, Fairmont Laurier, and Parliament Hill. The room is basic. The bathroom is a bit tight for two adults, but our King size bed was exceptionally... More 

Thank BigAlTorres
Rafael B, General Manager at Novotel Ottawa, responded to this review

Dear BigAlTorres, Thank you for taking the time to review your recent stay at Novotel Ottawa. Your review is very informative and I am sure that many people will find it helpful. It sounds like you had a very nice visit in Ottawa. I am glad that our location was perfect for you. It is a great asset for us... More 

Level Contributor
5 reviews
Reviewed 3 September 2014

A Pasteurized, homogenized, completely unremarkable place with slightly unusual room decor. There are many of alternatives to this one. I suggest that you choose one. Start with parking: We arrived on an early Wednesday evening only to discover that hotel parking was full. There are four (separated) levels of garage under the hotel but only one has been provided with... More 

Thank HobbyPilot
Rafael B, General Manager at Novotel Ottawa, responded to this review

Dear HobbyPilot, Thank you for reviewing your recent stay at Novotel Ottawa. I would like to express my sincerest apologies that the quality of customer service you received did not live up to your standards. Your feedback is very important and helps us to address any problems we may be experiencing. Your concerns are not taken lightly; rest assured that... More 

Columbus, Ohio
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 3 September 2014 via mobile

We stayed two nights at Novotel inmate August. Hotel staff were friendly. Caution - no valet parking if you're looking for it. Lobby was nice. Room was clean. We expected a bit more amenities than we got, but still nice. Breakfast was basic. Nicely located near university and many dining destinations. And we were in town to shop and your... More 

Thank Randy B
Rafael B, General Manager at Novotel Ottawa, responded to this review

Dear Randy B, Thank you for taking the time to review your recent stay with us. At Novotel, we consistantly strive to provide outstanding customer service, so it is always a pleasure to receive postive feedback. I am so glad that you were able to enjoy your time in Ottawa. We hope to see you again in the future. Kindest... More 

Los Angeles, California
Level Contributor
124 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 2 September 2014

This hotel was ok, it was clean, I guess that is the most important thing. It was super hot though, I had a King executive so my room was larger, but my friends had a standard room and found it very small. The parking was crazy, not very clear as to where you park, but once we walked up and... More 

Thank D P
Rafael B, General Manager at Novotel Ottawa, responded to this review

Dear D P, I appreciate you taking the time to share your thoughts concerning your recent stay with us. I am sorry that your experience at the restaurant did not meet your expectations. Also, please allow me to express my sincerest apologies that the temperature in your room was not comfortable. Your feedback is very important to us because it... More 

Winnipeg, Manitoba, Canada
Level Contributor
29 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 2 September 2014

I would say the biggest draw of this hotel is its location. It's a quick two block walk to the Byward Market; parliament is then just across the canal from there and entry to Rideau Centre is just across the street. The room itself was basic but clean and more than met our needs as we really just needed a... More 

Thank Kenny1980
Rafael B, General Manager at Novotel Ottawa, responded to this review

Dear Kenny1980, Thank you for sharing your wonderful comments about Novotel Ottawa. It is a pleasure to hear that the issue you experienced with your toilet was dealt with right away and that our maintenance did everything they could to best accommodate you. I will share your comments with our team. I am sure that this feedback will serve as... More 

Toronto, Canada
Level Contributor
232 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 227 helpful votes
Reviewed 2 September 2014

We were originally assigned the 5th floor. We listened to others reviews and asked for a higher floor. The friendly staff, after learning that I am a Accorhotel Club member, we were reassigned to the 9th floor (top floor). We are pleased with the size and layout of the room with a king bed. However, it was facing the construction... More 

Thank 2travelhonies
Rafael B, General Manager at Novotel Ottawa, responded to this review

Dear 2travelhonies, Thank you for taking the time to review your recent stay with us. I am very glad to hear that the front desk was able to accommodate your request for a higher floor upon check-in. At Novotel, we strive to provide each of our guests with superior customer service. Please accept my sincerest apologies that the parking arrangements... More 

Level Contributor
282 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 29 August 2014

The hotel was renovated a few years ago. I stay at the Novotel during most of my visits to Ottawa. it is well located for the mall and the market. this is good in the winter, because it a short walk to go to mall or restaurants . The service has always been good.

Thank cassino
Rafael B, General Manager at Novotel Ottawa, responded to this review

Dear cassino, It is with great pleasure to read a fantastic review, especially coming from a Senior Contributor. We are look forward to having the pleasure to welcome you back at the Novotel Ottawa. Regards, Rafael Ballester General Manager Novotel Ottawa More 

Level Contributor
6 reviews
Reviewed 27 August 2014

Our bed mattress smelled of Urine , I called and complained to the front desk and was told that housekeeping will take care of it . which did not happen , So I called and complained again at least 3 times . Finally one of the front desk employees offered to move us to another room which we accepted as... More 

Thank Mahnaz D
Rafael B, General Manager at Novotel Ottawa, responded to this review

Dear Mahnaz D, Please accept my sincerest apologies for have been assigned a room with a mattress in that state. I am even more surprised that when you reported your problem, there was no prompt action from our associates and that it took several calls to our front office before a new room was offered to you. This is certainly... More 

north yorkshire
Level Contributor
115 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 26 August 2014 via mobile

We stayed here for 2 nights as part of a tour of Ontario . The room was small and had only one king sized bed for myself my husband and my 9 year old son, we managed but did not request an extra bed as there was no room for it anyway. Every where else had provided 2 queen sized... More 

Thank matronmum
Rafael B, General Manager at Novotel Ottawa, responded to this review

Dear matronmum, Thank you for reviewing your recent stay, I am sorry you were placed in an awkward position having to share a king size bed with your spouse and nine year old child. I'm sure there must have been some miscommunication about the number of people travelling with you. I'm sure that we had a room with two double... More 

Maidenhead, United Kingdom
Level Contributor
48 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 25 August 2014 via mobile

After a heavy jetlagged day we arrived here by 9pm. Receptionist was courteous and very quick to check us in. Also informed us about eating options nearby but we opted for the pub downstairs, called Albion Rooms. Here, I personally reached nirvana eating their elk burger. Highly recommended (see reviews on the pub itself) The room was small-ish though our... More 

Thank ka0z
Rafael B, General Manager at Novotel Ottawa, responded to this review

Dear ka0z, It is with great pleasure to read a fantastic review, especially coming from a Senior Contributor. I will pass along your comments to our Chef Stephen LaSalle on the elk burger and the effect it had on you. I trust that this will not be your last visit at Novotel Ottawa, as your return will be always welcomed... More 

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  • Pool
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
The Albion Rooms
The Albion Rooms
Cuisines: Bar, Canadian, Contemporary, Gastropub
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Multilingual Staff
  • Dry Cleaning
  • Laundry Service
  • Conference Facilities
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
A charming modern full-service hotel set in the heart of downtown Ottawa, located just steps to the Byward Market and the Rideau Canal, a short walk to the Parliament and across the street from the Rideau Shopping Centre- the leading shopping destination in the city which holds one of the only Nordstrom stores in Canada. The Novotel Ottawa is perfectly situated across from the Shaw Centre (Ottawa Convention Centre) and the University of Ottawa is a 5-minute walk from the property. The trendy new Albion Rooms Restaurant at the Novotel has been recognized by the New York Daily News as “hypercool” and voted by UrbanSpoon as one of the top restaurants in the city. Buffet breakfast is composed of an extensive selection of regional and seasonal produce from the market. Our bartenders serve up craft Ontario beers; wines from small wineries and winemakers, classic cocktails and our house signature dishes deserve their own place at the table. From Canadian roots and Ottawa soil, Come experience true North hospitality with a hand-crafted story in our comfy yet glamorous interior or on the restaurant’s shaded patio. From breakfast to lunch to dinner and late night, Chef Stephen’s menus take a rustic yet contemporary approach to bites, snacks, meals and feasts for any occasion! Our hotel features 282 guestrooms, complimentary Wi-Fi, 24-hour fitness center, an elegant outside patio, a refreshing indoor swimming pool, and sauna where guests can enjoy a chic yet restful stay. Underground parking is available for $23+ tax per night with 24-hour in/out privileges for registered Novotel guests. Since we aim to provide the best to all our guests, Novotel Ottawa offers 3,500 sq. ft. of naturally-lit versatile event rooms for corporate meetings or elegant weddings. All our meeting space is newly renovated and provides natural light and black-out shutters. Our largest meeting space can accommodate up to 130 people (banquet style). During the summer months, enjoy the air-conditioned guestrooms and bedroom sliding windows. The guestrooms include a mini fridge and a seating area, as well as a satellite flat-screen TV, and a coffee machine. Elegant en-suite bathrooms come with numerous fine toiletries. ... more   less 

Additional Information about Novotel Ottawa

Address: 33 Nicholas Street, Ottawa, Ontario K1N 9M7, Canada
Region: Canada > Ontario > Ottawa > Byward Market Area
Price Range: ₹ 7,586 - ₹ 13,890 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Ottawa 4*
Number of rooms: 281
Reservation Options:
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Also Known As:
Novotel Ottawa Hotel Ottawa
Ottawa Novotel
Accor Ottawa
Hotel Style:
#8 Luxury Hotel in Ottawa
#22 Business Hotel in Ottawa
#24 Family Hotel in Ottawa
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Ottawa staff and other travellers.
12 questions
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Questions? Get answers from Novotel Ottawa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ninth Floor was nice”
 of 5 bubbles mcmurrytravels, 29 Nov 2016 | Read review
“Just ask for the best view available as you need something to provoke your inner you. LOL.”
 of 5 bubbles ZDrF, 28 Nov 2016 | Read review
“Ask for a renovated room”
 of 5 bubbles 38jasming, 24 Nov 2016 | Read review
“I would like to have been able to open my window to get a bit of fresh air, but it seems to be locked.”
 of 5 bubbles FeliperCanada, 23 Nov 2016 | Read review
“9th floor was great. One of the three elevators will take you to parking garage.”
 of 5 bubbles ErmaJ2014, 10 Nov 2016 | Read review
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