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ARC The Hotel

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#21 of 67 Hotels in Ottawa
Certificate of Excellence
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1 room 2 adults 0 children
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ARC The Hotel
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1,158 Reviews from our TripAdvisor Community

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Showing 1,084: English reviews
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Montreal, Canada
Reviewed 2 days ago NEW

The room was spacious, the bed was comfortable. The hotel is modern, really nice. The gym is well equipped with free weights and cardio machine. The hotel is located downtown, easily accessible to major attractions and right on the transitway bus system. I can't comment on the price because it was paid for by my company. The staff is really...

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Helpful?
Thank samir46
Reviewed 1 week ago

First of all, the front desk staff were too distracted to immediately greet me. She was chatting with the valet or whoever and I literally stood there staring at her for like 60 seconds. I was tired from a long flight and a meandering cab and was just not in the mood for this absolute hospitality FAIL. When I finally...

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Helpful?
Thank Dylan M
Cindy M, General Manager at ARC The Hotel, responded to this review

Dear Dylan M, We are very disappointed to read that you had an underwhelming stay with us. Customer service is our top priority and we are sorry that we did not meet your expectations although you mention that other external factors came into play. Canada’s big year is right around the corner and the city will be undergoing many renovations...

Stratford, Canada
Reviewed 1 week ago via mobile

The decor is way too modern, ikea like, for my tastes. The amenities themselves were top shelf and the location was perfect. Staff was helpful and a 2 night stay was just over $400 which was pretty fair. Beds aren't as comfortable as others

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Thank Mike R
Reviewed 1 week ago

The bed was very, very comfortable and clean. My room was tidy and clean and the restaurant had tasty selections and amicable staff. I forgot at check in to register my card number for miles collection and I wasn't prompted to do so, so maybe this perk has been removed... I was here during a blizzard, so getting to the...

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Thank Michele W
Ottawa
Reviewed 2 weeks ago

I attended a meeting in the board room...all was good but it was very cold. I requested defaf coffee and it was brought immediately. Had an excellent lunch in the restaurant. The valet parking was great!

Review collected in partnership with this hotel
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Thank Jackie H
Guelph, Canada
Reviewed 2 weeks ago

I stayed at the Alt hotel for 2 nights and needed to stay an extra day in Ottawa. The Alt was fully booked so I stayed one night at the Arc hotel because it was across the street. It didn't look nearly as chic in real life as it did on the website. The hotel is not accessible with a...

Review collected in partnership with this hotel
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Thank CecileG2648
Cindy M, General Manager at ARC The Hotel, responded to this review

Thank you for sharing your experience with us. Although we never enjoy hearing that one of our guests had a less than perfect stay, we feel comments such as yours allows us to access where we have opportunities to make improvements. We do regret that this negatively impacted your stay but as indicated in your review, we recognize the need...

Ottawa, Canada
Reviewed 2 weeks ago

The lobby is modern and clean with newspapers, coffee, tea... The Lounge section next to it was good. The room was also nice and clean with all you need. Overall, I like it and will definitely come back. Thanks to the team!

Review collected in partnership with this hotel
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Thank ssoupin
Reviewed 4 weeks ago via mobile

We were upgraded to a room with a King size bed. The room was very small and it was hard to get to the other side of the bed. The bathroom was also really small and not that clean. Grout in shower was slightly yellow and window sill also. Ledge above toilet was dusty. There was a loud hum at...

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Thank melissalovestrips
Cindy M, General Manager at ARC The Hotel, responded to this review

Thank you for taking the time to share your experience on TripAdvisor. We are truly sorry to read that you had a disappointing stay with us. Rest assured that a follow-up has been done with our housekeeping department and we are actively looking into the hum issue. This type of problem can occasionally occur in older buildings such as ours....

Toronto
Reviewed 5 weeks ago via mobile

Great location, the most amazing beds, and free glass of wine! The ARC is an older boutique style hotel, that is perfect for a short stay in Ottawa. Walking distance from Elgin Street and Byward Market, as well as all the Parliament Buildings. The gym is small but decent. The elevator was quite slow...but that was really the only negative....

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Thank SoniaCPhoto
Toronto, Australia
Reviewed 21 February 2017

Noisy and overpriced… We arrived for a long weekend, the room was comfortable and the staff was nice. However, it is important to know that the area is noisy and not s accessible because of construction work. Car access to the hotel is problematic and every service including parking or internet are extremely expensive. We also experienced problems with the...

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Thank ipp2017
Cindy M, General Manager at ARC The Hotel, responded to this review

Thank you for sharing your feedback. We are sorry to hear that you did not enjoy your stay with us. The last weekend of Winterlude is always very busy for the hotels downtown and we unfortunately did not have any control on the construction surrounding the hotel as it was imposed by the City of Ottawa. Most hotels downtown do...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
Food & drink at the hotel
ARC Lounge- ARC The Hotel
ARC Lounge- ARC The Hotel
Cuisines: Canadian, American, Contemporary
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
An oasis of calm in this busy city, ARC the Hotel Ottawa welcomes its guests into a softly lit lobby with hardwood floors, designer furnishings, modern art wall hangings, and Japanese-inspired architectural flourishes. Business travelers appreciate the downtown location and high-speed Internet access throughout, but the hotel is also a favorite with couples indulging in weekend getaways. Guests at this boutique Ottawa hotel enjoy a glass of sparkling wine at check-in as well as complimentary 24-hour ARC Private Selection Blend coffee and tea service in the lobby. The hotel also offers the Arc Lounge & Dining, a virtual business center with high-speed Internet access (surcharge), concierge and valet services, 24-hour fitness center, and complimentary shoeshines. A library lounge offers a selection of books, magazines, and CDs for in-room use. ... more   less 

Additional Information about ARC The Hotel

Address: 140 Slater St, Ottawa, Ontario K1P 5H6, Canada
Region: Canada > Ontario > Ottawa
Price Range: ₹ 8,069 - ₹ 20,442 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — ARC The Hotel 4*
Number of rooms: 112
Reservation Options:
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Also Known As:
Arc Hotel Ottawa
Hotel Style:
#7 Luxury Hotel in Ottawa
#18 Business Hotel in Ottawa
#19 Romantic Hotel in Ottawa
#19 Family Hotel in Ottawa
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Questions & Answers

Here's what travellers have asked, with answers from ARC The Hotel staff and other travellers.
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Questions? Get answers from ARC The Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“always bring ear plugs when you travel you never know when you can hear your neighbours”
 of 5 bubbles samir46, 26 Mar 2017 | Read review
“Corner rooms are lovely and spacious.”
 of 5 bubbles 455michelew, 15 Mar 2017 | Read review
“I attended a meeting in the board room...all was good but it was very cold. Had an excellent lunch in the restaurant. The valet parking was great!”
 of 5 bubbles jackiehH7644ME, 13 Mar 2017 | Read review
“My recommendation would be to stay at the Alt hotel across the street.”
 of 5 bubbles CecileG2648, 10 Mar 2017 | Read review
“Avoid rooms near elevators.”
 of 5 bubbles attercliffe, 19 Feb 2017 | Read review
5 of 5